New project gray screen with Elements 9.

Has anyone else run into a situation where a formerly functioning Adobe Premeire Elements 9 suddenly won't open a new project on a P.C. running Windows 7?  It will open an old project and allow you to work on it, but not a new one. When you activate the "New Project" screen, either from the startup screen or directly from the file menue, a prompt comes up asking for the project name. But it's a gray screen and doesn't activate anything. I've reinstalled twice, using suggestions from a paid tech line to delete certain Elements files before reinstalling. No joy. Is it possible the entire program is corrupted? If so, am I out of warrantee and have no recourse. This would probably steer me toward buying another video editing program and avoiding Adobe products in the future.

Hi, MikeVancWa. Premiere Elements has its own forum and you'll get better help with PRE questions there. I'll move this for you so you don't have to post it again.

Similar Messages

  • Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal

    Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
    I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
    If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
    Does Premier Elements 13 work with Windows 7?
    Thanks
    Terry

    Premiere Elements 13 absolutely works with Windows 7!
    In fact, I'd highly recommend you download the free trial and give it a test run.
    Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.

  • Can someone help me with my 27" iMac's Gray screen with 5 Pink Vertical Line Problem?

    Hi there,
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    I have the same problem since yesterday evening.
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    A long, steady, load tone followed by a progress bar can indicate it is trying to install a Firmware Update.  Any other Tones would be multiple beeps and show an error code.
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    Hi
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    Deev
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  • Why is my laptop freezing on the gray screen with the apple logo when trying to power on?

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    See Here for:
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    Reset your phone:
    Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons...
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  • Dreaded Gray screen with Folder and Question Mark (EFI Boot poofs away)

    Hey--
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    If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
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             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
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  • Yesterday for the first time i turned on my macpro 2011 model and i got a crazy gray screen with lines all over it ,so i held down the power button and turn off then restarted and all was ok could someone help me with this,what caused this shut down. werd

    yesterday for the first time i turned on my macpro 2011 model and i got a crazy gray screen with lines all over it ,so i held down the power button and turn off then restarted and all was ok could someone help me with this,what caused this shut down. werd

    Are the lines like psychedelic herringbone?  If yes, I had that happen once, it was something serious, like the
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  • Gray screen with ? at start up

    When I try to turn on my IMAC it is a white screen with a folder with a question mark in it.  Any ideas?

    Symptoms
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  • I mac is snow leopard I bought for 19.99 mountain lion online an my computer has gray screen with the spinning wheel and don't work help me z

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    To get the CD to eject, hold down the mouse, or if you use it, trackpad, button while you reboot ... keep holding the button down until it ejects. If that doesn't work, this Apple note has some other steps.
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  • Repeated Authorization of DRM Video displays gray screen with no sound

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  • My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

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  • Can't get past gray screen with progress indicator... Help

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  • How to fix a problem with my book pro that has a gray screen with a folder with a question mark on it

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    Hello Mokhtary123 and welcome to Apple Support Communities,
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  • My Imac is showing gray screen with red line when booting and restarts again

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