New to Premiere, .mov file import issues

I am new to Premiere Elements 10, My mom had it installed on her new computer. I am trying to edit videos but I am running into some problems with .mov files. I have searched the forums and not been able to find an answer that really helps so I am going to put all my info here and hope someone out there can help. I am not the most tech saavy person out there, so it may need to be "dumbed down" a bit for me to understand.
I have a Kodak Easy Share c160, and I am using an HP Envy17 running Win.7 Premium. My mom bought Photoshop Premiere Elements, back when she fist purchased her computer. I try and import my videos into PE10 and I get "generic problem" as a result I have checked out the "suppored file type" in the help section of premier and it says it supports .mov files. I have looked for updates on the adobe website and havent found any. What am I doing wrong?
. Any help would be greatly appreciated.

ATR,
I most often encounter such, when a spammer has added a Reply. One "trick," that they use is to find old threads, and then add a Reply with their spam URL to it.
Often, most of us will never see that Reply, as a MOD will have seen it, and Deleted it, or, and more often, an Administrator will have closed a spammer's account, Deleting all of their spam posts - poof! gone before we know it.
Now, when there IS a post (even if it is almost immediately Deleted), the Jive software will show an (Updated) notice to the thread, but there will be nothing new showing.
I have also observed a few of these retain that (Updated) flag, even after I have viewed the thread. It is not until someone has actually posted to it, that the flag is permanently removed.
We do not see much spam in the PrE Forum, but in forums, such as The Lounge, it is very common for them to be hit by spammers. Also, long weekends (in the US) are prime spam times, as most Administrators are not in their office, other traffic is slower, and even MOD's might have taken the days off. The spammers assume that their endeavors will be up for at least three days, before being removed. However, John C., Adobe-Admin, usually works from home in Seattle, and zaps the spam very, very quickly.
Now, this is just speculation, since the post is gone, but as it is a common occurance, I think that I will be correct here.
Hunt
[Edit] Or what Ann said...

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