New User need help, can't get installation completed

Got my new iPod, 30 gig, color, photo, etc last week. Put in disk to install software. It stopped during the middle of installation so removed disk and found it was scratched big time (I'm sure it was something I did). So, I went to website and downloaded the iPod user update 2005-11-17. Got it loaded and restored. Rebooted computer and all I get on my iPod screen is the "Do not disconnect". I uninstalled iPod software and did the installation, restored again and same thing. I have to think there is an easy solution to this, but I've read everything I can find and no answers. It would be SO nice if Apple had a customer service I could call as I'm sure I'm doing something wrong (and stupid). Anyone have any ideas? I got the iPod from frequent points with my credit card company, so can't take it back to local retailer. Please help, I want it to work so bad! LOL Thanks!

Hi Jimmy,
Please try the following :-
1. Eject your iPod from your computer
2. Press "select"+"menu" keys for reset, hold the keys until you see the Apple logo
3. Uninstall the iPod updater and iTunes by Add/Removal software
4. Downloand the iTune6 and iPod updater from apple.com again
5. Install both of the softwares
6. Open the iPod updater and wait until it asks you plug your iPod
7. Connect your iPod
8. Click the Restore on iPod updater
Good luck

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