New youview not working

We had a new youview installed by an engineer to replace our faulty btvision box. When he left it was working perfectly - one day later we can't use it at all. The light on the box stays red but we have no other broadband problems. Have reset the modem but it makes no difference- no TVat all !!. Any suggestions please

Hi Vobster,
Welcome to the community forum. How are things with your BT TV, is it back working again? If you are still having problems using the service, I'll be able to look into this for you. 
Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB 
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    This error doesnt come up when i use the driver, supplied with the video card.Even then if i try running FFXI, it creates an Illegal Operation. I cant run the agme w/o the new drivers. OR maybe its not that, because before it said it wasnt Intalizing my Direct 3D.
    Now my Direct 3D test are working, but when i goto dxdiag, it says my video card.
    MSI MSI-StarForce GeForce FX 5200. This name also changes when i download the new driver.
    And below the name it says, Chipset : n/a, Dac Type: n/a
    Would be nice if i could fix this problem, thnx.

    So far all we know is which video card you have, That's it.
    You did not state what type of mother board/cpu is involved, what OS, amount of RAM, or even the driver version you had been using and the version updated to.
    Impossible to venture a guess at this stage. Please tell more about this issue.

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