Newbie with software problem

hi guys
im new to this site and b/berry phones.
after finally getting all my settings set up, i have a problem with desktop software...my phone backed up ok, but i cant use any media services...i keep getting this message:
"media services are not available - media storage is not available - please check that a media card is installed correctly in your blacberry device and that mass storage mode is turned on"
my settings are all correct, and ive even uninstalled the software and installed it again...still no joy.
can anybody help please
thanks in advance
Solved!
Go to Solution.

well, media storage not available is pointing you to an external memory... which means a media card... have you inserted any...??
.RoCkInG dUdE.
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