No Audio Output Device is installed

Hi,
I have a brand new Pavilion Sleekbook 14-b029TU running 64bit windows 8. product no: c7e65pa#abg.
to the right near the speaker is a red cross. when i hover the mouse over it it says no audio output device is installed. i followed all the ideas on the internet, all the trouble shooting on these forums and on hp help to no avail.
also, when i requested online support, my model does not come up in the options so i couldn't get help that way.
So if i right click on the speaker and bring up the sound options and look into them, they say that there is no audio output.
i went into device manager as suggested by hp, went to hardware, sounds, and checked and under sounds there is:
intel (r) display auto
high definition auto drive
they both say they are enabled.
what's the problem?
please i've tried so many options. i updated. turned off and turned on my computer etc etc to no avail.
i'm losing my mind. this is a new laptop. i don't understand why the hell this is not working???
PLEASE PLEASE HELP

What you are describing seems as if the sound device mute might be enabled.
Hold the Fn key down and tap the F11 key once. That should enable sound and remove the red cross in the systray over the audio icon.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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