No blank thumbnails on new tab page

Page is completely blank.

Does it help if you open the about:newtab page directly?
Are there any (empty) slots on the about:newtab page?
If the page is blank and there is a (possibly faint) grid icon in the top right corner then click that icon in case the new tab page is hidden (pref browser.newtabpage.enabled = true).
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Similar Messages

Preview Thumbnails on New Tab page empty only for certain URLs

When I open a new tab, there are three certain preview thumbnails which are always empty, and there is no way I can make them show up again. They did work in the beginning, but at some time the three previews vanished and never came back.
I have already tried to empy the cache and reload the sites as suggested here, but the thumbs are still empty. It's always the same three URLs where this happens. I have also cleared the history, opened the sites again and dragged the items from the history menu into a thumbnail - same result.

The pages may be send by the server with a no-cache or no-store header preventing Firefox to store that pages in the cache. 
Firefox will only generate thumbnails if the page is in the cache.
*https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing
The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't or won't (secure pages) be rendered as a PNG image then you will get an empty box.
*Do not use Clear Recent History to clear data like the cache and the history when you close Firefox
If there is no history then you get an about:newtab page with empty boxes (no URLs).
*[https://bugzilla.mozilla.org/show_bug.cgi?id=756881 bug 756881] - New tab thumbnails not displayed (or old images displayed) for Facebook, Twitter (sites using Cache-Control no-store)

Thumbnails in New Tab Page are not resizing

Hey,
Since the latest update (33.0.2), the thumbnails for the websites on the 'New Tab Page' do not resize when the window is resized, so I cannot see all the thumbnails unless the window is full screen. It used to be that if I dragged the corner of the window to make it smaller or larger, the thumbnails would resize so I could always see all of them. I'm always multi-tasking and never have the browser full screen so it is a bit annoying.
Any help would be appreciated, thanks
Windows 7 Ultimate 64bit
FireFox 33.0.2

Thanks for the reply Cory.
The issue that jscher2000 had is basically the same problem I'm having, but rather than just making all the thumbnails permanently smaller, I would like to restore the previous functionality that would resize them as needed. It always worked great until just a few days ago when I installed the latest update.
Using jscher2000's solution would help, but not completely fix it... I can use that solution if that's the only thing I can do, but I would much rather get the previous method back.
Thanks again, I would love to hear if anyone thinks they have the fix.

I have tried for new tab page, also done the process from about:config n all, i successfully got the newtab but once i restart firefox i get blank newtab

i have tried for new tab page, also done the process from about:config n all, i successfully got the newtab but once i restart firefox i get blank newtab not the most visited sites type new tab... plz help

In case you are using "Clear history when Firefox closes":
*do not clear the Cache because Firefox will disable the disk cache in such a case
*do not clear the Browsing History
*Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
See also:
*https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing
The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't or won't (secure pages) be rendered as a PNG image then you will get an empty box.
*Do not use Clear Recent History to clear data like the cache and the history when you close Firefox
If there is no history then you get an about:newtab page with empty boxes (no URLs).

Firefox 13's new tab page appears blank, just like in older versions. Why?

After my beta install upgraded from 12 to 13 yesterday, the new tab page was working as advertised. When I started my computer today, however, the new tab page appeared blank, just as it did in older versions of Firefox. What happened? Any idea how to fix it?

The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't be rendered as a PNG image then you will get an empty box. 
Do not use Clear Recent History to clear data when you close Firefox. 
If there is no history then you get an about:newtab page with empty boxes.
*https://support.mozilla.org/kb/new-tab-page-show-hide-and-customize-top-sites
*https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing

Just upgraded to FF 13 and not seeing site conent on new tab page

I upgraded from FF 9 or 10 to 13. I have not been able to see any site content on my new page tab. Ive cleared my cache restarted in safe mode and disabled all extensions and add-ons. Im still able to see content. Im only able to see the boxes where the content would be and the urls. Click on them works but without content showing the page is slow to use.
I followed the steps here but it didnt help.
https://support.mozilla.org/en-US/kb/thumbnails-on-new-tab-page-are-missing?e=es&as=aaq

hello, sorry the i misread your first post - i thought even no pages show up. the thumbnails will also only work at the moment when disk cache is enabled (from your submitted system details it appears it is not) - please allow firefox to use at least a small amount of cache on the harddrive in preferences > advanced > network & restart the browser, then the thumbnails should regenerate when you visit the pages afterwards.
edit: in case the above does not work, enter '''about:config''' into the location bar of the browser, search for the preference named '''browser.cache.disk.enable''' and toggle it to true by double-clicking on it...

Website images in New Tab page are gone (except for one). I followed the Help directions to restore them. Nothing happened. They are still gone.

All but one of the images on the 'new tab' page are gone. I followed the FFox Help directions exactly & repeatedly. Nothing happened. The images are still gone. Restarting the computer did not help either.
I have Windows Seven.

*https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing
The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't or won't (secure pages) be rendered as a PNG image then you will get an empty box.
*Do not use Clear Recent History to clear data like the cache and the history when you close Firefox
If there is no history then you get an about:newtab page with empty boxes (no URLs).

New tabs page looks broken

After upgrading Firefox, the new feature New Tab page never looked correct. Not sure what could be the problem, but it bugs me.
http://ScrnSht.com/gngjvr

See:
*https://support.mozilla.org/kb/new-tab-page-show-hide-and-customize-top-sites
*https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing
The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't be rendered as a PNG image then you will get an empty box. 
Do not use Clear Recent History to clear data when you close Firefox. 
If there is no history then you get an about:newtab page with empty boxes.

New Tab Page - thumbnails are not using the files from cache folder, but they want a connection to their origin website.

Hi there,
each time I visit a website, FireFox saves a thumbnail of all these sites for the "New Tab Page". Those thumbnails are cached in the 'thumbnails' Folder . That's so far ok for me.
The problem is:
Every time if I use the "New Tab Page" (...after shutdown & reopening the browser and only with 'mousehoover' on any thumbnail) all the thumbnails on that page don't use the cached thumbnails from the local profile folder.
This means:
Instead of using the cached thumbnail-files all(!) these thumbnails dials to their origin websites without(!) a mouseclick on any of these thumbnails (...see jpg pictures) !
I'm using the "Clear history when Firefox closes" with the following options:
privacy.clearOnShutdown.cache - true
privacy.clearOnShutdown.cookies - true
privacy.clearOnShutdown.downloads - false
privacy.clearOnShutdown.formdata - true
privacy.clearOnShutdown.history - false(!)
privacy.clearOnShutdown.offlineApps - false
privacy.clearOnShutdown.passwords - true
privacy.clearOnShutdown.sessions - true
privacy.clearOnShutdown.siteSettings - false(!)
So, i can't believe that this homedialing of pinned and unpinned thumbnails should be a normal function.
1. Screenshot: thumbnails in the New Tab Page
2. Screenshot: the same thumbnails in the Cache Folder "thumbnails" (...also they are there after shutdown of Firefox)
3. Screenshot: Dialing to the origin websites (...after restart of Firefox)
The Browser Version is Firefox ESR 31.2.0 and in the installation are no Add-ons, which are - for example - prefetching linked websites.
I would like to use the "New Tab Page" without 'homedialing', so the question is:
How can I force the thumbnails to use the cached thumbnail-files ?
or
How can i disable the 'loading of content from their origin websites' already on mousehoover ?

There is a preload pref available that you could try to disable on the about:config page.
*browser.newtab.preload = false
You can open the about:config page via the location/address bar.
You can accept the warning and click "I'll be careful" to continue.
*http://kb.mozillazine.org/about:config

How to manually change the thumbnail images of the new tab page (without using addons)?

I wanted to customize the images displayed on the thumbnails on the New Tab Page. I tried using the addon "New Tab Tools" to do so and it worked, for a while. Now a bug seems to have affected it (it is not displaying any thumbnails, so I uninstalled it). So I want to try another approach. I want to MANUALLY change the images for each of the thumbnail on the new tab page (of course, the thumbnails are 'pinned').
(I read some other articles related to thumbnails, specifically about DELETING them, and it asked me to open the Firefox Profile Folder, and in there, delete the thumbnails folder. I thought I could simply change the images stored in it instead of deleting them, but there is NO thumbnails folder in the Firefox profile folder (I accessed the profile folder thru the troubleshooting information section in the help menu). So where is this thumbnails folder after all?)
So, how can I do it?
Thanks in advance.

I note you are using Icedragon 26. Not sure I have come across that before.
I guess they provide their own support, as they are apparently offering something based on an outdated and unsupported Firefox26. I see their forum has threads on Icedragon if you search for them, but at a quick glance I see no specific topic
*https://forums.comodo.com & https://forums.comodo.com/index.php?action=search2
You could always install an official and up to date Firefox 29
* See [[How to download and install Firefox on Windows]]
* Download from http://www.mozilla.org/en-US/firefox/all/
You may note the New Tabs page may be subject to a few changes over coming versions of Firefox it is apparently being improved. Firefox itself as Fx29 is also slightly changed from Fx26
* [[Learn more about the design of the new Firefox]]

My new tab page displays only an empty grid. Missing thumbnails -and- sites. I -think- my settings are correct. Please advise.

My new tab page displays only an empty grid. Missing thumbnails -and- sites. I -think- my settings are correct. Please advise.

What are the settings for clearing history when Firefox closes?
Make sure that you do not clear the Browsing Cache as that will remove the thumbnails that are stored in it.

How do I keep the new tab page thumbnails visible even after deleting my browser history?

Every time I delete my browser history, I notice thumbnails of my pinned sites on the new tab page disappear. Is there a way around that; or something that can be done so it doesn't occur in future versions of Firefox?

Current Firefox versions use a separate thumbnails folder to store those images, so clearing the cache should no longer make them disappear. 
However clearing the history will prevent any slots from retaining the URL. 
If you want specific pages to show on the about:newtab page then you can drag a bookmark or history link into a slot to pin a web page.
Do any of the slots have an URL displayed under the image placeholder?

New Tab Page not showing thumbnails; browser.newtab.url reset is greyed out. What is my next step?

I have read this thread: https://support.mozilla.org/en-US/questions/934935 but the solution this user found apparently isn't available to me.
I cleared my cache and cookies the other day, and now my New Tab Page isn't populating with new thumbnails. I do have one thumbnail, a page I pinned, but all of the others haven't come back. I went into about:config and found browser.newtab.url, but the 'reset' option was greyed out. I haven't been able to find out what the next step is to restore my thumbnails; am hoping someone here can help. Thanks!

I do still see empty tiles on the about:newtab page - I have the one pinned page, from before I cleared my cache, and then 8 empty tabs. The disk cache contains information up until just a few minutes ago so yep, appears to be working fine.

How do I change the new tabs page from google to the thumbnail one?

I just downloaded some stuff and when I got back onto Firefox it made the home page and new tab page Google. I changed the home page back but I'm unsure of how to make the new tab page the way it is with the thumbnails. None of the articles I've read helped.

Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
If you do not keep changes after a restart or otherwise have problems with preferences, see:
*http://kb.mozillazine.org/Preferences_not_saved

When opening a new tab, IE9 opens a blank page, not the new tab page

I change my settings to open a the new tab page when I open a new tab. This works for one boot of Windows. Second boot, the settings have magically changed back to opening a blank page.
It worked to start with. I only just reinstalled Windows on this computer. Then a few days ago I didn't get my most recent sites when I opened a tab. Changed the settings. Next boot. They had reset.
It seems as if the settings do not save. I had this problem on my older computer as well. Never found a fix.
To clear up misunderstandings (there are some similar posts), when I select a link to open in a new tab, it always works.

Hi ,
In order to clarify the issue clearly, I would like to ask the following questions:
Did you make the steps below to set “When a new tab is opened” to open your first home page?
Open a new tab to your home page in Internet Explorer
http://windows.microsoft.com/en-us/windows7/Open-a-new-tab-to-your-home-page-in-Internet-Explorer
Will the home page change back after the second boot?
Is this setting able to be saved?
Is this your home pc?
What’s the operation system?
Generally, this issue will not persist after reinstalling the Windows.
I would recommend you to perform the steps mentioned below and check if it helps:
1. Temporarily disable all the third party security programs and boot in
Clean Boot to test the issue.
2. I would suggest you to optimizing the internet explorer for better performance and check if it helps.
How to optimize Internet Explorer (Also applicable for IE 9)
http://support.microsoft.com/kb/936213/ro
Note: Resetting Internet Explorer’s settings is not reversible. After a reset, all previous settings are lost and cannot
be recovered.
Tracy Cai
TechNet Community Support

No blank thumbnails on new tab page

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