No Call Forward to Call Handler

Hi,
we have cucm 8.6 and cuc 8.6
inbound call from ITSP transferred to CUC call handler for opening greetings and by pressing '0' it transfers to operator.
i want to configure custom busy message when operator is busy with other calls.
i configured another call handler with number 1660 and forwarded the operator calls to the call handler if busy.
the busy message is playing when i dialed the number 1660 from any extension, but the calls not getting transferred when the operator is busy.
i tried with forward all calls to the callhandler and getting the message ' cannot be reachable'.
i configured busy message on opening greeting call handler itself, in the callhandler "greetings" section's "busy" option, it didn't work as the call already got transferred to cucm.so its not coming back to callhandler if the ext is busy.
please can anyone guide me to configure busy message for operator.

Hi Anas,
i tried as you said,
its transferring the call if extension is busy by skipping welcome greetings, it's not what i wanted.
i need if any inbound call comes from ITSP first the welcome message with IVR plays, if the caller press '0' then only it should transfer to operator, if the operator is busy then it should play "Operators Busy" message.

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Hi,
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Hello,
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We didn't change configuration or install any update.
I think its my ISP-s problem, to whom we have SIP Trunk.
I don't understand log file, so can you tell what is the problem?
Here is log:
057729XXXX is called party, cell phone number
original calling party number is 240XXXXX, but it is forwarded to 2484XXX
INVITE sip:2484XXX@ISP-IP:5060 SIP/2.0
Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
From: <sip:057729XXXX@MY-CUCM>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP-IP>
Date: Wed, 18 Dec 2013 13:34:18 GMT
Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM8.6
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Cisco-Guid: 0383266432-0000065536-0000191815-2219117834
Session-Expires: 1800
P-Asserted-Identity: <sip:057729XXXX@MY-CUCM-IP>
Remote-Party-ID: <sip:057729XXXX@MY-CUCM-IP>;party=calling;screen=yes;privacy=off
Contact: <sip:057729XXXX@MY-CUCM-IP:5060>
Max-Forwards: 68
Content-Type: application/sdp
Content-Length: 215
v=0
o=CiscoSystemsCCM-SIP 4052091 1 IN IP4 MY-CUCM-IP
s=SIP Call
c=IN IP4 MY-CUCM-IP
t=0 0
m=audio 29790 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
|2,100,56,1.173711429^MY-CUCM-IP^MTP_3
17:34:18.526 |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 2|2,100,56,1.173711429^MY-CUCM-IP^MTP_3
17:34:18.526 |EnvProcessUdpHandler::fireSignal - SEND: index = 2, handler = 0xb2d59c98|*^*^*
17:34:18.526 |EnvProcessUdpPort::fireSignal - SEND, destination = ISP-IP:5060|*^*^*
17:34:18.526 |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 1172, ISP-IP:5060)|*^*^*
17:34:18.536 |EnvProcessUdpHandler::handle_input - handle = 334|*^*^*
17:34:18.536 |EnvProcessUdpHandler::handle_input   Status: 0, Id: 2|*^*^*
17:34:18.536 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 358 from ISP-IP:[5060]:
[12623361,NET]
SIP/2.0 100 Trying
Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
CSeq: 101 INVITE
From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP-IP>;tag=sip+1+b3a00013+867def6a
Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
Server: CISCO-SBC/2.x
Content-Length: 0
|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/Stack/Info/0x0/ccsip_spi_get_msg_type returned: 2 for event 1|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/Stack/Transport/0x0/context=(nil)|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/Stack/Transport/0x0/gConnTab=0xf484290, addr=ISP-IP, port=5060, connid=2, transport=UDP|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/Stack/Info/0x0/Return existing connection for port 5060 connId 2|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/Stack/Info/0x0/Checking Invite Dialog|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/Stack/Info/0xb1b50c90/INVITE response with no RSEQ - disable IS_REL1XX|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_TRYING value=500 retries=3|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/Stack/States/0xb1b50c90/0xb1b50c90 : State change from (STATE_SENT_INVITE, SUBSTATE_NONE) to (STATE_RECD_PROCEEDING, SUBSTATE_PROCEEDING_PROCEEDING)|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0|2,100,230,1.4901096^ISP-IP^*
17:34:18.536 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0|2,100,230,1.4901096^ISP-IP^*
17:34:18.561 |EnvProcessUdpHandler::handle_input - handle = 334|*^*^*
17:34:18.561 |EnvProcessUdpHandler::handle_input   Status: 0, Id: 2|*^*^*
17:34:18.561 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 396 from ISP-IP:[5060]:
[12623362,NET]
SIP/2.0 403 Forbidden
Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
CSeq: 101 INVITE
From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP-IP>;tag=sip+1+b3a00013+867def6a
Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
Server: CISCO-SBC/2.x
Content-Length: 0
Contact: <sip:ISP-IP:5060>
[12623363,NET]
ACK sip:2484XXX@ISP-IP:5060 SIP/2.0
Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP-IP>;tag=sip+1+b3a00013+867def6a
Date: Wed, 18 Dec 2013 13:34:18 GMT
Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Length: 0
INVITE sip:2484XXX@ISP's-Other-IP:5062 SIP/2.0
Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900
From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP's-Other-IP>
Date: Wed, 18 Dec 2013 13:34:18 GMT
Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM8.6
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Cisco-Guid: 0383266432-0000065536-0000191816-2219117834
Session-Expires: 1800
P-Asserted-Identity: <sip:057729XXXX@MY-CUCM-IP>
Remote-Party-ID: <sip:057729XXXX@MY-CUCM-IP>;party=calling;screen=yes;privacy=off
Contact: <sip:057729XXXX@MY-CUCM-IP:5062>
Max-Forwards: 68
Content-Type: application/sdp
Content-Length: 215
v=0
o=CiscoSystemsCCM-SIP 4052092 1 IN IP4 MY-CUCM-IP
s=SIP Call
c=IN IP4 MY-CUCM-IP
t=0 0
m=audio 29792 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
|2,100,56,1.173711431^MY-CUCM-IP^MTP_3
17:34:18.567 |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0|2,100,56,1.173711431^MY-CUCM-IP^MTP_3
17:34:18.567 |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xa6b4d7c0|*^*^*
17:34:18.567 |EnvProcessUdpPort::fireSignal - SEND, destination = ISP's-Other-IP:5062|*^*^*
17:34:18.567 |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 1177, ISP's-Other-IP:5062)|*^*^*
17:34:18.569 |EnvProcessUdpHandler::handle_input - handle = 335|*^*^*
17:34:18.569 |EnvProcessUdpHandler::handle_input   Status: 0, Id: 0|*^*^*
17:34:18.569 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 394 from ISP's-Other-IP:[5062]:
[12623365,NET]
SIP/2.0 100 trying -- your call is important to us
Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900;rport=5062
From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP's-Other-IP>
Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
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Server: kamailio (3.3.1 (x86_64/linux))
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17:34:18.587 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 375 from ISP's-Other-IP:[5062]:
[12623366,NET]
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900;rport=5062
Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP's-Other-IP>;tag=dc6a4ae7
CSeq: 101 INVITE
Reason: Q.850;cause=0;text="unknown"
Content-Length: 0
|2,100,230,1.4901099^ISP's-Other-IP^*
[12623367,NET]
ACK sip:2484XXX@ISP's-Other-IP:5062 SIP/2.0
Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900
From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
To: <sip:2484XXX@ISP's-Other-IP>;tag=dc6a4ae7
Date: Wed, 18 Dec 2013 13:34:18 GMT
Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Length: 0

SIP/2.0 403 Forbidden error
If your router is sending a SIP/2.0 403 Forbidden error to the SIP server you are registered to, there is a good chance your router is blocking the incoming call due to the toll-faud prevention feature that was added to IOS version 15.1(2)T.
How to Identify if TOLLFRAUD_APP is Blocking Your Call
If the TOLLFRAUD_APP is rejecting the call, it generates a Q.850       disconnect cause value of 21, which represents ‘Call Rejected’. The       debug voip ccapi inout command can be run to       identify the cause value.
Additionally, voice iec syslog can be       enabled to further verify if the call failure is a result of the toll-fraud       prevention. This configuration, which is often handy to troubleshoot the origin       of failure from a gateway perspective, will print out that the call is being       rejected due to toll call fraud. The CCAPI and Voice IEC output is demonstrated       in this debug output:
%VOICE_IEC-3-GW: Application Framework Core: Internal Error (Toll fraud call rejected):
IEC=1.1.228.3.31.0 on callID 3 GUID=F146D6B0539C11DF800CA596C4C2D7EF
000183: *Apr 30 14:38:57.251: //3/F146D6B0800C/CCAPI/ccCallSetContext:
   Context=0x49EC9978
000184: *Apr 30 14:38:57.251: //3/F146D6B0800C/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 3 with tag 1002 to app "_ManagedAppProcess_TOLLFRAUD_APP"
000185: *Apr 30 14:38:57.251: //3/F146D6B0800C/CCAPI/ccCallDisconnect:
   Cause Value=21, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
The Q.850 disconnect value that is returned for blocked calls can also       be changed from the default of 21 with this command:
voice service voip
ip address trusted call-block cause
How to Return to Pre-15.1(2)T Behavior
Source IP Address Trust List
There are three ways to return to the previous behavior of voice       gateways before this trusted address toll-fraud prevention feature was       implemented. All of these configurations require that you are already running       15.1(2)T in order for you to make the configuration change.
Explicitly enable those source IP addresses from which you would like           to add to the trusted list for legitimate VoIP calls. Up to 100 entries can be           defined. This below configuration accepts calls from those host           203.0.113.100/32, as well as from the network 192.0.2.0/24. Call setups from           all other hosts are rejected. This is the recommended method from a voice           security perspective.
voice service voip
ip address trusted list
ipv4 203.0.113.100 255.255.255.255
ipv4 192.0.2.0 255.255.255.0
Configure the router to accept incoming call setups from all source           IP addresses.
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
Disable the toll-fraud prevention application completely.
voice service voip
no ip address trusted authenticate
Two-Stage Dialing
If two-stage dialing is required, the following can be configured to       return behavior to match previous releases.
For inbound ISDN calls:
voice service pots
no direct-inward-dial isdn
For inbound FXO calls:
voice-port
secondary dialtone

SPA8000 not working call forward

Call forward working only REFER! What should I do for correct working of procedure Cfw All Dest with using such command as: INVITE with call forwarding SIP-ISUP or ISUP-SIP?
Thank you.

Are there multiple DNs on the ringing phone that is part of the pick up group?
Is the call handler set to transfer to a second number on the phone?
Tested this scenario on ccm 9.1 and unity connection 9.1 and tested ok.

How to delete the number saved in CALL FORWARDING list?

how to delete the number saved in CALL FORWARDING list? seems like the number cannot be deleted in CALL FORWARDING list, i tried several times...
he thing is, here are three numbers in the call forwarding list, one of them were set up by mistake, and none of them can be deleted.......it brothers me all the time. i already turn it off, but the number list is still there...

Hello dennis130915 and welcome to the BlackBerry Support Community Forums.
The image you have uploaded is unable to be displayed.
Call Forwarding is a carrier controlled feature. Most likely, the number you see could be for the Voice Mail server.
It's advised you call your mobile service provider to further assist with this feature.
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Call forwarding on iPhone4. I am sick of trying but once I input the number and go back to call forwarding, it turns off call forwarding. Any idea why

tried the simple way of call forwarding going in to settings>call forwarding> turn on call forwarding> enter number> return to call forwarding
but the status is going back to 'off' from 'on'
I also tried *61*number# but there again its failing. Can someone assist please?

Who is your carrier? Not all carriers support enabling and disabling call forwarding using the controls in Settings.

Call forward feature not working on remote app on ipad

I can not activate called forwarding of my house phone from my ipad or iphone. The pop up box does not allow the ok to work.

Hi Josie,
Fios Digital Voice is our only phone service that allows you to manage call forwarding on your Fios app.
If you do in fact have Fios Digital Voice, then please try uninstalling and reinstalling your app and let us know if that works.
~Jess

No Call Forward to Call Handler

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