NO customer care

Hi,
A friend of mine is moving from one house to another within the village.  The move will be phased over the next 3 weeks.
Arrangements were made for an engineer to visit the "new" house to reinstate the phone connection.  Unfortunately the engineer found a fault which he said will take at least a week, maybe longer, to fix.
My friend returned to his "old" house only to find that he had been disconnected.  He called BT from a phone box to ask why the phone in his "old" house had been disconnected and asked for it to be reconnected.  He was told this was not possible.
Does anyone on here, or one of the mods, have a contact number to get this sorted please ?
He is an elderly gentleman that should not be left without a phone !
Best regards,
dfenceman

john46 wrote:
If your friend has now got a working line at his new address it would be unlikely if openreach would move the line back to the old address just to move it within a short time again when was the move of the line to the new address supposed to be
Hi john46,
As I said in my first post the engineer said it would be a week before the fault at the "new" house could be repaired.  Since it was fixed this morning there is no need for the move as my friend now has a working line.  However, he was extremely distressed that he was without a phone for most of yesterday.
Best regards,
dfenceman

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    Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
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    Description of issue :
    Troubleshooting Taken : (if any)
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    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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  • Slow broadband speed and a lack of customer care -...

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    1845 Kbps
    0 Kbps
    7150 Kbps
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     IP Profile for your line is - 7000 Kbps
    2. Assured Rate Test: -provides background information.
    Download Speed
    542 Kbps
    0 Kbps
    600 Kbps
    Max Achievable Speed
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     For your connection, the acceptable range of speeds is 576-600 Kbps.
     Additional Information:
     Assured Rate IP profile on your line is - 600 Kbps

  • VERY BAD RESPONSE OF CUSTOMER CARE OF BLACKBERRY IN INDIA- REDINGTON INDIA

    I am  Santosh Kumar from Anand, Gujarat,,INDIA  writing for a problem raised in my BLACKBERRY Z10. 
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    2. PIN:-        [personal information removed]
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    Name:
    Redington India Ltd
    Address:
    GROUND FLOOR, CHANDRALOK,31, NUTAN BHARAT SOCIETY, NEAR M.K. HIGH SCHOOL,ALKAPURI, BARODA
    City:
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    STD Code:
    0265
    Phone Numbers:
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     Even my blackberry phone, the worst phone I purchased is in dead condition , it is under warranty , still no people of the service centre or toll free people show any concern or directed the path to follow.
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    yours
    santosh kumar
    IRMA, ANAND , GUJARAT, INDIA

    Hi! Welcome to the BlackBerry Support Community Forums!
    Wow! So many personal information on one post! Never post personal information here, this is a user-2-user forum. We are not BlackBerry employees and so are these BlckBerry Centers, they're independent contractors. 
    Please see How This Site and Formal Support Work
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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