No DHL Here - Apple Ultracompact USB Power Adapter Exchange Program

There is no DHL shipping center where I live but the message I got from the Apple Ultracompact USB Power Adapter Exchange Program is to ship via DHL; what should I do?

Mine was delivered by Fedex, with instructions inside to call DHL to pick it up for the return. Well, I don't have DHL service in my area either. After calling Applecare 4 different times in one day and spending I don't know how much time on hold, I finally talked to a human, who's expert solution was for me to take it to the post office!!!!! I explained that it had a prepaid DHL sticker on it, he said he didn't know why the Post office wouldn't honor that, or maybe I should call Fedex to come pick it back up, they would probably honor the DHL sticker too? I suggested that I would be near an Apple Store the next weekend and could take it there myself, he put me on hold for another 25-30 mins to check with someone to see if this could work. When he finally came back, he was pretty sure it would, if not they could just have DHL pick it up from them, since they use them anyway. This should not be this hard. I was sold a defective product, give me my better improved product and a simple way to get rid of the one that is going to kill me and my family without me having to make 4 phone calls, be given no real solutions to my problem, and in the end I have to come up with the answer myself.....Wonderful customer service.....

Similar Messages

  • Supply on USB power adapter exchange program

    Just wondering anyone who has done an online request for an exchange of their adapter got a delay recently. After visiting the Fairview mall Apple Store last Saturday, Oct 18th, they were out of stock and asked me to register online. I did and now a week later, Oct 25th, i am still waiting for a parcel to show up on my door step (there is no courier sticker anywhere near our doorway either unfortunately). The original message posted at "http://www.apple.com/ca/support/usbadapter/exchangeprogram/" said "ship within one business day when applied on the web". Just call the same Apple store at Fairview now and they have no idea why, saying they could not access information registered online in such manner; neither can they offer me help except asking me to keep waiting.
    Anyone experience the same delay issue, by any chance? Would appreciate any feedback

    THANKS FOR THIS INFORMATION!!

  • HT201557 5W USB POWER ADAPTER EXCHANGE

    Has anyone in Ireland availed of this exchange and how is it done. Compu B in Grafton street don't want to know. Its European not their problem.

    Good afternoon Feroxjock,
    This page explains how to do the power adapter exchange -
    Apple 5W European USB Power Adapter Exchange Program - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • HT4060 Hi, I have bought iPad air, and got apple 12w USB Power Adapter with pin flat plug. It is a problem for me. I live in Switzerland and the electric outlet is suitable only for round pin plug.

    Hi, I have bought iPad air, and got apple 12w USB Power Adapter with pin flat plug. It is a problem for me. I live in Switzerland and the electric outlet is suitable only for round pin plug.  I do appreciate for your support.

    Plug adapter
    http://img.diytrade.com/cdimg/975531/17878192/0/1293436146/Universal_socket_to_S witzerland_Plug_adapter.jpg

  • Apple iPod USB Power Adapter - ?

    Hello everybody!
    I've got a problem with my new iPod mini and I hope you may help me.
    After updating the new software for my iPod Apple told me to charge the battery with a Apple iPod USB Power Adapter which I don't have.
    I tried to connect the iPod to my computer (Windows XP) but there's always the picture of the adapter on my iPod. I've tried to reset it, restart the computer and so on ...
    But the display always shows this sign of the adapter.
    I hope you can help me, I'd be very greatful.
    Laura
    iPod mini   Windows XP  

    but it's already worked with my computer, the iPod worked alright, so I don't think that I need this stuff you've just named.
    The iPod will work just fine without those things.
    It's the update/restore process that needs the A/C adapter.
    Anyway, you don't need to listen to me if you don't want to. I won't be insulted.

  • Apple 5w vs apple 12w usb power adapter?

    Which should i buy for my ipod touch 5 the apple 5w or apple 12w usb power adapter?

    Apple has not said. Unless the charger has a very small output, like less than 500 mA, charging rate is controlled by the iPod.
    The 5G iPod has a 1,030 mA-h battery
    Apple says it charges to 80% in 2 hours
    That would mean a charging rate of about 400 mA/hr neglecting charging efficiency
    So I guess about 500 mA/hr with efficiency included.

  • How do you change the fuse in a UK Apple 5w USB Power Adapter?

    How do you change the fuse in a UK Apple 5w USB Power Adapter?
    Ours has stopped working and we presume it must be an internal fuse, but how do you access it as there is no 'slots' as on the 12w version?
    All UK power devices must be fused to comply with regs but I can't work out how you open the 5w adapter to change the fuse.

    This is the power adapter I have http://store.apple.com/uk/product/MD812B/A/apple-usb-power-adapter
    Is it really only a 12 month warranty? Seems a waste and environmentally criminal to throw away an adapter without being able to check the fuse!?

  • HT4327 Dear Sir can i use Apple 10W USB Power Adapter for "iphone 4S"

    Dears
    1- Can I use Apple 10W USB Power Adapter to charge iphone 4S or it will affect battery performance ?
    2- for how long i can use iphone 4s for internet access using 3G ? average ?
    Thanks for fast reply

    The apple charger is rated 100V to 240V, 50/60 Hz. You can use it in any country.

  • Apple 5W USB Power Adapter

    This may be a dumb ? but I can't find a answere to confirm if the Apple 5W USB Power Adapter is also a surge protector or not.

    It's not advertised as such, and I certainly wouldn't rely on it to function as one.

  • USB Power Adapter Takeback Program

    Did USB Power Adapter Takeback Program valid to brazilian users?

    Everything Apple has said about the program is here:
    http://www.apple.com/support/usbadapter-takeback/
    and they don't mention any limitations by country. Contact an authorized Apple service center in Brazil to see if Apple has rolled out the program in your country.
    Regards.

  • Eligible adapter for USB Power Adapter Takeback Program

    I found out about the USB Power Adapter Takeback Program, so I brought my third party USB Power adapter to an Apple Retailer. But they refused to take it. They said that the adapter have to look like an apple adapter to qualify. Is this true?

    Hi John,
    the store I found on the takeback site you listed (under Apple authorized Service providers) told me they will echange anything except look alike chargers. I gave in three chargers, look-alike and non-lookalike. They duly registered the serial numbers on the ipad and iphone and said they first have to "book it in" before they can do the exchange. They booked it in ON the October 18, 2013, so I get a call a few days later saying they looked at the chargers but "they are fine".
    The takeback site doesn't actually say the charger first has to be deemed eligible, in fact it clearly states: "We are offering this special takeback program for any USB power adapter". Further, "We will ensure that these adapters are disposed of in an environmentally friendly way" seems to be the only stated reason to book them in, not to evaluate eligibiity. The spirit of the takeback in fact is spelt out on the said page when it mentions: "Apple Retail and Apple Authorized Service Providers cannot advise you on the authenticity or safety of your adapter", meaning there is no evaluation just a takeback.
    A takeback which didn't happen, which hasn't made me safer, and only creates mistrust and an air of deception.
    Please advise, what is the service provider meant to do in my case?

  • Power adapter exchange program

    Is the power adapter exchange program also available in Malaysia?

    http://appadvice.com/appnn/2013/08/apples-usb-adapter-trade-in-program-available -worldwide-here-are-the-prices
    Never heard of Google
    and Malaysia Customer care
    1-800 803-638
    Are you ok to call them ................

  • Ultracompact USB power adapter

    Hi everyone!
    I was wondering for those of us who got the power adapter as an add on, what the process to get a new one OTHER then going into an apple store is.
    Thanks a ton!
    ablackonamac

    Methinks they just had a bad batch of those USB adapters and since they were so inexpensive, they just recalled them all. My Apple USB adapter is in no way defective or about to break off at the prongs so I'm not turning it in to be exchanged. It is solidly built and more sturdy than other plug-in adapters I've seen on the market. *With all these problems with the iPhone 3G which probably far outnumber the issues with that USB adapter, they should have had a recall on the phones!*

  • Is the power adapter exchange program supported?

    I put in for a replacement for my compact power adapter for my iPhone 3G on September 13. It's the 27th, and it hasn't shown up.
    I've gone through Apple's voicemail tree and waited twenty minutes while the customer service rep traced my order through to a DHL tracking number. DHL's trace ends at one line: "Shipment acknowledged," which I'm pretty sure means that Apple put in the order, but never turned the package over.
    Apple's position (he says) is now that it's my problem, and I should take it up with DHL. DHL will be available to handle this in 12 hours, plus time of processing. If they say it's Apple's problem, I can work my way back through Apple's voicemail tree and present a case number.
    Apple tells me my power adapter is too dangerous to use, but it is dragging its feet when I try to get it replaced. This doesn't make sense. I don't have a business relationship with DHL. I was not responsible for putting the package in DHL's hands. But *they're not taking ownership for solving their problem* with DHL.
    Wasn't it Apple that made the adapter negligently? Didn't I do everything I had to do, to bail them out with a recall? Didn't they blow the shipment? When did that become my problem?

    To follow up: I'd put my apartment number (there are about five hundred at this address) in my address information (or Apple pulled it in with the information that goes with my Apple ID), but the number didn't make it into the shipping label. Calling DHL got the apartment number added, and they will attempt delivery tomorrow.
    So calling DHL was the thing to do. I even grudgingly admit that having me make the call provided the information needed to close the case.
    Two residual complaints: Apple/DHL should have formatted the address label correctly. And, DHL should have registered a shipping exception, which should have gone to Apple (or me), so I could have been told of the problem two weeks ago.

  • Apple iPod USB Power Adapter? how many miliamps?

    i read that the 5th gen ipod vid. likes to have 1000 milliamps for recharging, and then even a little more. does this adapter provide that much or is it just like pluging into the computer via usb2 (which i read only provides 700milliamps)?

    I think he was only correcting your 700 ma statement.
    Here is the adapter page.
    http://docs.info.apple.com/article.html?artnum=60939
    I am interested in where you read the recharging current the 5G iPod likes to have? The amount of current only changes the amount of time used to charge an iPod. As long as the minimum is supplied (that the internal charge circuit requires) it doesn't care what you do. A wall charge usually means it will charge faster because more current is being output in most cases.
    In this case a USB 2.0 port supplies 500 ma and a USB Wall charger supplies 1 amp. They both work fine since I use both for my 5G iPod.
    This is speculative from my knowledge of charge circuits we used in engineering design. Without knowing the exact specs of the charger circuit and a schematic I can't tell more than that.
    Mort

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