No disc in the drive. Please install disc into drive E.

I have contacted your customer tech service via chat. They worked with me for three hours today and passed me off to the forums because they couldn't speak English and couldn't figure out the answer to my problem, even after taking control of my computer.
What my problem is, is that I just bought both photoshop and Premiere elements 13. Photoshop seems to work fine.
When I click on Premiere Elements 13 I get an error box that reads: There is no disc in the drive. Please insert disc into drive E.
Adobe chat support seemed to think it was enough that the program was installed correctly. They couldn't figure out how to get rid of the dang error box that disappears after 7 to 10 clicks anywhere on the box. This error box pops up when I enter the program or leave it. Its appearance every time I use the program or leave the program is annoying and unacceptable as we will be opening and closing the program constantly.
I have completely taken off my antivirus program so it wouldn't be a factor in this. I have reinstalled the program about ten times literally, including one tedious download from your website. The error message still continues to pop up.
I am running Windows 8 on a brand new computer. 16 GB RAM with 64 bit processor.
Hope you can help because I am very annoyed after six hours of this irritation.

Sorry I meant that I have a 64 bit operating system and the processor is Intel Core i7-337CPU @3.40GHz   3.90Ghz

Similar Messages

  • How does the "Please Install Disc 2" message work?

    I've been puttering around with an old Titanium PB G4 with a busted screen, using an external monitor to bring it up to 10.4 from 10.3.9.
    I inadvertently started the install with a 10.4 CD instead of my 10.4 DVD. Problem is, I don't have the second 10.4 CD, so I had to abort the install (using a hard power reset) and reinstall with the DVD.
    The DVD install went OK, but now on reboot I still get the "Please install Disc 2" message, and can't proceed. I can boot into OS9 and mess with the installed OSX files, but I can't seem to find out where that message originates from.
    This is more from curiosity than just trying to fix it (I could always reformat and reinstall). My question is:
    What file or mechanism causes the "Please Install Disc 2" to come up on the screen? Where is it located? Or is it something in PRAM? Just curious...
    Thanks

    One way would have been to be certain the first partial installation
    had been wiped from the computer's hard disk drive. Even though
    you seem to have gotten a second installation, whatever was hung
    up in the first one is probably still on the computer's hard disk drive.
    Disk Utility, on the installer disc's initial menu options, can be used
    to reformat; it also can be used to secure overwrite zeros beforehand
    so the hard disk drive has nothing other than the formatting. This is
    as good as it gets for a blank-slate before a new installation.
    There may be a way to see if a second full installation exists on the
    hard disk drive, by holding down the Option key on boot and see if
    you get the icon representation of more than one boot OSX system.
    If so, try one of them and restart. Since you have two 10.4 systems
    there, telling them apart may be by trial & error. If you can find the
    correct one, it may be possible to remove the other one. It may be
    that the last install by DVD won't work because its on the same drive
    partition as the earlier failed OS installation.
    If you tried an upgrade & install or an archive & install, the old 10.3.9
    system may have the problem contained within it. Some of the OS X
    system parts can be totally damaged by accessing (moving location)
    of its bits; some of those are invisible while booted in OS X, not in 9.
    That makes it possible to remove OS X, in a way, (and any older files)
    while leaving OS 9.x intact. Any erasure of the HDD, and you will
    have to install OS9 Drivers in the process of first new OS install if 9
    is expected to boot the computer again. Tiger may provide drivers,
    if not, a reinstall of OS9.2 should. Otherwise OS9 becomes a non-boot
    version called Classic, accessed under OS X. If you have the original
    software installation disc set, that is where OS9/Classic would probably
    be installed from. Not all OS9 system discs work in Macs that shipped
    with a vintage dual-boot hardware. A copy of that OS9 could be re-used.
    If OS9 is desired; otherwise it may not exist in the computer later on.
    Good luck & happy computing!
    { edited }

  • Mac will not boot from hard drive or install disc

    Hello All
    In dire need of advise...my intel Mac will not boot, even tried booting to the Snow Leopard install disc and all I'm getting is the white screen, apple logo and the wheel.
    Just before this happened there was a buzzing sound like the fan was about to fail but that is only a guess on my part. Is there a keyboard shortcut to boot to a terminal window or similar to force the computer to boot from the install disc.
    Thanks in advance for any help offered.
    Warren

    Hi Warren
    Try holding the Option key and see if it will boot into Startup Manager, where you should be able to choose from a good Drive or your install Disk.
    http://support.apple.com/kb/HT1533
    or the D key and run the Apple Hardware Test.
    http://support.apple.com/kb/HT1509
    Also note: key commands may require a USB Keyboard if your using a wireless and it has become unpaired.
    Dennis

  • Just bought new PC running Windows 8.1. I have Install discs for Photoshop 4 and an upgrade to Photoshop 7. Unfortunately the Photoshop 4 Install disc won't run as it's incompatible with 64 bit. How do I install Photoshop 7 on my new PC? Is there a place

    Just bought new PC running Windows 8.1. I have Install discs for Photoshop 4 and an upgrade to Photoshop 7. Unfortunately the Photoshop 4 Install disc won't run as it's incompatible with 64 bit. How do I install Photoshop 7 on my new PC? Is there a place I can download the Install files from?

    Pagemaker is ancient, obsolete and unsupported. It was discontinued over 10 years ago. (Though why it is still sold is a mystery.)
    If you want to run PageMaker, your best bet is to use a Win2K or WinXP PC.
    Otherwise move to Indesign or look at Serif's PagePlus or Scribus.

  • About the OSX Replacement Install disc...

    Hi,
    Back in August 2010 I ordered replacement discs for my Mid 2010 15" MacBook Pro. One of the replacement discs was my OSX Install disc. It's white rather than gray and it only says OSX install Disc along with the 15" MacBook Pro banner. I was wondering if the replacement OSX install disc would work in the same way as the original OSX install disc. In other words if the installation process would be the same if I install OSX and if it includes the Windows Bootcamp drivers corresponding my MacBook Pro model just as the original OSX install disc do. The replacement disc has a slightly different part number the part number in the replacement disc is SRF2Z691-6690-A, while the original disc part number is 2Z691-6690-A.
    Thank You...

    I am actually asking this because my original OSX disc has some scratches and I am not sure if the disc will be able to do another full reinstall (in other words OSX not being able to install and giving an installation error message) due to those scratches. In terms of those scratches they are very small and can only be seen in an angle with direct light hitting the OSX disc surface rather than from a top down view. What do you think? Should I keep using my original OSX disc until it becomes unusable?

  • Hello, My computer crashed, I removed the hard drive and installed it into a hard drive enclosure and now I am trying to get my Thunderbird data off of it

    Hello,
    Thank you for taking a look at my problem. My Windows computer crashed so I removed the hard drive and installed it into a hard drive enclosure and connected it to my new Windows computer with a USB cord. I installed Mozilla Thunderbird on my new computer and read the different tutorials on this website for extracting data from the external hard drive and installing it on my new computer however I cannot seem to be able to find the files that I need and quite frankly I do not know how to move them once I do find them. I even tried MozBackup but it could not find the files either. I searched for profiles.ini in the hard drive and the only hit I got was a profiles.ini file that was 111 bytes in size. I assumed that this was not what I was looking for but I did save a copy on my desktop. If someone has experience with moving files from a hard drive to a new computer I would be grateful for the help.
    Thanks,
    AN

    lets get with the program. Mozbackup is useless in this situation because it looks for your profile in the location Thunderbird says it is.
    You biggest hurdle is probably setting windows to show system and hidden files. The %appdata% folders are hidden by windows.

  • I had to replace my hard drive twice in my power mac g5. Luckily, I had the foresight to install a backup drive the second time around. Has anybody had HD problems? Is it the Power Mac or I just lucked out on some bad drives.

    I had to replace my hard drive twice in my power mac g5. Luckily, I had the foresight to install a backup drive the second time around. Has anybody had HD problems? Is it the Power Mac or I just lucked out on some bad drives.

    Hi Leon,
    There are many well known G5 problems, but being hard on Hard Drives is not one of them.
    How old & what brand/model drives were they?

  • When do I put in the OS X install disc when I change out my hard drive?

    I am installing a new 500gb hard drive into my Macbook.  I have found a lot of information here on the forums but there is still one question I have: When do I put the Snow Leopard disc in the optical drive, before I power off and install the new hard drive or after I have finished the install and have powered on?  I have also read that I will insert the disc in the optical drive while the computer is off. Wont this damage the drive?  Any help will be very appreciated.

    It's not clear what process you are following. See this:
    How to replace or upgrade a drive in a laptop
    Step One: Repair the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    Step Two: Remove the old drive and install the new drive.  Place the old drive in an external USB enclosure.  You can buy one at OWC who is also a good vendor for drives.
    Step Three: Boot from the external drive.  Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears.  Select the icon for the external drive then click on the downward pointing arrow button.
    Step Four: New Hard Drive Preparation
    1.  Open Disk Utility in your Utilities folder.
    2. After DU loads select your new hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  Otherwise, click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    Step Five: Clone the old drive to the new drive
    1. Open Disk Utility from the Utilities folder.
    2. Select the destination volume from the left side list.
    3. Click on the Restore tab in the DU main window.
    4. Check the box labeled Erase destination.
    5. Select the destination volume from the left side list and drag it to the Destination entry field.
    6. Select the source volume from the left side list and drag it to the Source entry field.
    7. Double-check you got it right, then click on the Restore button.
    Destination means the new internal drive. Source means the old external drive.
    Step Six: Open the Startup Disk preferences and select the new internal volume.  Click on the Restart button.  You should boot from the new drive.  Eject the external drive and disconnect it from the computer.

  • HELP!  Drive rejects Install disc and Tiger disc.

    I just upgraded my hard drive and the only thing that shows up on my display is a small icon that alternates between the smiling 2 colored face and a question mark inside of a folder. When I insert a disc it seems like the drive will try to read it and then rejects it. Every once in a while a small edge of the disc will be spit out and then go back inside again. I've tried to insert the install disc and the Tiger OS X 10.4 disc with the same results.
    HELP!

    Do you have a second Mac that you could use? If you put your Mac in Target Disk Mode (Hold T on boot up) then you can connect it to another Mac via Firewire and you can put Tiger back on it.
    http://artkast.smilax.org/100
    Hope this helps
    Matt

  • Erase hard drive without install disc

    I had to replace my MacBook Pro for a variety of reasons, one of which was that the optical drive was shot. Now I want to erase the HD. How do I do this without the install disc?

    As you are running OS X Mountain Lion, you can use OS X Recovery to erase the hard drive. Read > http://support.apple.com/kb/HT4718
    Hold Command and R keys while your MacBook Pro is starting to start in OS X Recovery, and open Disk Utility. Then, choose Macintosh HD in the sidebar, go to Erase tab and erase the drive. If you want, you can choose one of the security options if you don't want that your files could be recovered

  • Problems with Booting from the Snow Leopard Install Disc

    I need to do a reformat of my iMac drive and reinsall Snow Leopard.  Then I want to run System Migration and move the contents of my Mac Pro (running Snow Leopard) over to the iMac.
    I placed the retail Snow Leopard installation disc and held the "C" key down during restart.  My optical drive make a bit of random noise and eventually ejects the SL disc.  I've tried a CD, movie dvd and another software program installation disc and none of them seem to be able to be read.  I've sold the Mac Pro and am in a bit of a bind as I need to get this done and shipped out.  I'm also going to have to wipe the Mac Pro drives clean and do a reinstall of Snow Leopard.
    Can anyone help?
    Thanks,
    John

    Do you have the original install discs that came with the computer?
    If you do, try powering up the mac pushing in the disc and hold the OPTION key, which will bring up the start up manager, select the insrall disc to boot from.
    After booting, select the language, on the next page go to the menu bar and select Utilities/disk utilities, select your volume (default name is Macintosh HD, or what ever you ma have named it) First aid tab, run verify disk.
    If it comes up with errors (they will be in red font) click repair disk. Rerun this till it it comes up with "this disk seems OK i(n green font)
    Then quit the installer and eject the disk.
    Try the Snow Leopard disk using the same proceedure (power up, push in disk, holding the OPTION key) to boot to the start up manager, and select the SL disk, and do a clean install.
    Make sure that you have a retail install disk (white SL on it)
    You can try this from the retail SL disc, if you do not have the Original disc(s) you should include all of them to the person you seel/give it to.
    After install, follow these instructions.
    http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/
    http://support.apple.com/kb/HT5189?viewlocale=en_US&locale=en_US
    Hope this helps

  • Hello, I have an apple Mac Pro. It is an older machine but I just had the Apple Store install a new drive with OSX 10.6.8. It runs great but I need to load software. Will it run CS4 Design Standard? Or, will I need CS5.

    Hello, I have an Apple Mac Pro Laptop. It is an older machine but I just had the Apple Store install a new hard drive with OSX 10.6.8. It runs great but I need to load software. Will it run CS4 Design Standard? Or, will I need CS5. This machine can't run 10.7.

    Hi There,
    As per CS5.5 Design Standard release notes it can run on 10.6.8.
    Kindly try to install in and share the results so that we can assist you if needed.
    Please find the download link in my previous post.
    Thanks,
    Atul Saini

  • What is the best pre-installed external hard drive for my macbook pro?

    I need advise on what kind of pre-enstalled external hard drive which supports both usb and firewire to get for my new macbook pro?  I would like to stay in the $100. range but am willing to go higher .

    giftshopgurl wrote:
    pre-enstalled external hard drive
    Pre-installed with what?
    Your best bet is to always format a new hard drive,  so there are no surprises.
    If you buy an external HD specifying  ready for Mac ( or some such) it will cost you more for nothing.

  • Satellite L300-15V - The system cannot install Wireless LAN driver

    After installed all drivers for that machine, the system shows that it need to install Wireless LAN driver, but i did!!! What's going on? Help! I can't make wireless net home!!!!!!

    I assume you have tried to install the Realtek WLan driver. Is it right?
    Go to this Toshiba WLan driver page:
    http://aps2.toshiba-tro.de/wlan/
    and check if you can install the Atheros Wireless LAN driver or the Intel PRO/Wireless 3945/4965/5100/5300 driver.
    Greets

  • Photoshop elements error message no disk, Please insert disk into drive k.

    NO Disk error installing Photoshop Elements 13.
    This error disables most of the icons on the desktop.

    this is a bug in the program:
    read this: When I open adobe premiere element 13, I get the message that there is no disk in the drive. Please insert a disk into drive\Device\harddisk\DR3? I have the disk in the drive and have to hit retry or close message several time to get rid of the message bo

Maybe you are looking for

  • Problems resuming from suspend on IBM Thinkpad R51

    I have been searching the forums and google for the past several days trying to fix this problem. When I enter suspend through fn+f4 or close the lid, I am unable to resume from suspend status, and must hard shutdown. I followed the instructions with

  • After iOS 7.1 update: red '1' badge on settings app

    Dear Apple Support Communities! The download & update to iOS 7.1 was successful. Well more or less. My iPhone 5s made no problems, everything works fine. Except the iPad Air (WiFi, 32GB). After the update to iOS 7.1 the red '1' badge on the settings

  • HT201472 Why won't Apple protect a registered product (by serial number) from being useable for future service when stolen?

    I am trying to understand why Apple doesn't check it's vast databases to check if a product that someone is trying to load with a new APP, Software, or Register in any way when that product was registered to another user and lost or stolen.  I have a

  • How to respond to IOCTL_MOUNTDEV_QUERY_UNIQUE_ID?

    Hi all! I am developing a driver which implement a virtual disk. I am trying to notify MountMgr that a new volume arrive when the volume is mounted. MSDN tell me that I can send MountMgr an IOCTL named IOCTL_MOUNTMGR_VOLUME_ARRIVAL_NOTIFICATION to co

  • BMP image in HTMLEditor

    I'm facing a strange problem with BMP image while trying to put it in HTMLEditorKit. I can easily put JPG image in HTMLEditorKit area. But while it's a BMP it can't house the image. Could someone help me find out the problem why it's not supporting B