No email access to iCloud account

My iCloud account is different from my iPhone Apple ID and don't remember my iCloud password. I no longer have access to the iCloud email anymore so I'm unable to delete my iCloud account to use my current iCloud account. How am I able to change it without access to my old iCloud account email??

Go to https://getsupport.apple.com ; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

Similar Messages

  • I am not able to access my icloud account as the apple id it defaults to no longer exists and when i try to use it by resetting the password it says email verification sent but I never receive anything.  It is hung up on verifying and I can not do a thing

    The apple id I used to set up my ipad no longer exists and it is the same id for icloud and itunes.  I have changed my apple id but can not access my icloud account to change the id.  I am hung up on "verifying" and have tried everything.  It does not send any emails verification even though it says it has sent it.  I have trie the security questions and it says wrong birthdate but it is not the wrong birthdate.  I can not delete the account without a password and when I enter the password that was originally with that id it says wrong password.  As a result I am not able to update twitter, facebook, etc and basically unable to do anything until I can delete and reestablish this icloud account. 

    If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I can't access my iCloud account. The username is an email address that's now inactive. I can't reset my password.

    I need help accessing my iCloud account. The username on file for that account is an old e-mail address of mine that is no longer active. Therefore, I can't even reset my password (because the "password reset" email would go to that old address). Can someone please help me? Thank you!

    Hey there timosurf1,
    It sounds like you have done the Password reset process but are not getting the email. If you have already checked your SPAM folder in your email account, you may want to contact our iTunes Account Security team directly if you can verify your information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • HT4759 I changed my email for my Apple ID. Now I cannot access my iCloud account.

    I have had to change my apple account id email. I now find that I keep gettting the message that the username or password is incorrect when trying to access icloud account How can I sync my new apple id email and my icloud account information. The Apple id email on my icloud account information is the old email and is greyed out.?

    Hello there, HK55.
    The following Knowledge Base article offers up some great follow-up information for once you've changed your Apple ID:
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796
    For iCloud on an iOS device it recommends the following:
    iOS 6 and later: Go to Settings > iCloud.
    If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
    If you're still signed in with your previous Apple ID:
    Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
    Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • How to use or access my icloud account on an android phone

    recently my iphone shattered and then the screen ink blockhead it is locked I can't get into it I don't have a laptop anymore so I can't plug it into their I did plug it into a PC it said it was locked and I couldn't get into it so all my pictures and my I cloud account is on there I got the new android lg 3 phone instead of the new iPhone can I access my iCloud account on my new LG phone net10 Android not an iPhone and can I get any my pictures back and I get my contacts back what about keychain I seriously AM lost I have no phone numbers now I have everything was not phone and I really need to get access to my email and my photos and my contacts please help me please somebody help

    You can't get anything to your Android device from iCloud.
    If you had backed up to iCloud you could restore a new iOS device using that backup file.

  • How do i access my icloud account?

    how do i access my icloud account?

    Either at icloud.com on a computer, or if you mean email, contacts, calendars etc - you use the Mail, Contacts and Calendar apps on your iPhone.
    Presumably you have set it all up as per Apple's instructions?
    http://www.apple.com/icloud/setup/

  • I can not access my icloud account.

    Ive been trying and trying to access my icloud account but it wont let me go any further than logging in. It logs me in but tells me that my account hasnt been verified and asks if i want another email for verification, so I agree and I never receive that email!! icloud wont let me access anything until the email verification goes through so I dont know what to do any more.

    Do a reboot by holding both the power and ome buttons until the apple logo appears, ignore the red slider if that appears.

  • HT4061 I can't access my icloud account and the verification will not come through because of that and I can't remember the password

    I can't access my icloud account and have tried everything,

    I FOUND THE SOLUTION!
    I had the same exact problem. I had my old apple ID connected to a school email which did not exist anymore. My ipad (ICloud) was prompting me to put the password in for that ID and I could not delete it from my ipad because the "Find My Ipad" was turned on, once again prompting for password. I called apple and they said this Apple no longer exists and is not in there system, which I knew already. After hours on the phone nobody could help me. Try this.
    -Go to create a new Apple ID and use the same email address as the old apple ID which is locked in on your ipad
    -Create a new password and all that, it will say it send a verification link to your email, in my case my email no longer exists so I could not do this
    - I called Apple to explain this problem and I asked if they could verify it for me, which they did after I convinced them it was worth a try. The guy told me that the verification shouldnt matter and should still be able to login but he did it anyway. You can try skipping this step but if it doesn't work then go ahead.
    -Go to ICloud and click on your account, the email should be grayed out but it should allow you to change that password, put in the new password which you just created.
    -This allowed me to sign in to accept the new terms and conditions but it said "unable to conncet to server" so I just backed out and went to "Delete Account" and it worked!
    The whole idea is to re-create your old apple ID into Apple's system and then use that new password. The guy at Apple said tons of people called about this problem and nobody could solve it. I thanked him for helping me and he thanked me for helping him. I hope this helps you!

  • Accessing my iCloud Account

    When I try to access my iCloud account by clicking on iCloud in system preferences an incorrect Apple ID is displayed. In fact, it is an old email address that I no longer use. How do I resolve  this?

    Tried that. Didn’t help. The old (incorrect) Apple ID was still displayed when I tried to access my iCloud account through system preferences.
    Perhaps the solution is to leave iCloud alone for a couple of weeks (or more) and by then Apple may have it working properly. To keep addressing the problem is time-consuming, distracting and, above all, annoying.
    I also have the problem that while I have no trouble accessing iCloud webmail I cannot get in using Apple Mail (with the same ID and password, which is rejected.)
    Somehow I have managed to survive without iCloud for many years and a few more  weeks (if that’s what it takes) won’t make much difference.

  • HT201320 Why can i not receive email with my icloud account but I can send it out only

    Why can i not receive email with my icloud account but I can send it out only

    Hi Nortarian,
    The article below will walk you through the troubleshooting steps for email on your iPad:
    iOS: Unable to send or receive email
    If you are unable to send or receive email, try the following steps:
    Restart the iOS device.
    Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
    Try an alternative Internet connection.
    If your email is provided by your Internet provider, try connecting from the home network.
    If your iOS device has an active cellular data plan, try to disable Wi-Fi:  Tap Settings > Wi-Fi and turn off Wi-Fi.
    If not, try a different Wi-Fi network.
    Log in to your email provider's website to ensure that the account is active and the password is correct.
    Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
    Hope this helps ....
    - Judy

  • Can i change my email address on icloud account on phone? to email i used on new mac ?? do they need to be the same for optimal use?

    can i change my email address on icloud account on phone? to email i used on new mac ?? do they need to be the same for optimal use?

    Yes the Apple ID is the thing that ties your devices to you and shares your information and content between them.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • Lost my phone. reset my icloud password, now its asking me to sign in from the phone before i could use it on the web, and i need to access my icloud account from the web. what shall i do ?

    lost my phone. reset my icloud password, now its asking me to sign in from the phone before i could use it on the web, and i need to access my icloud account from the web. what shall i do ?

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • Ost my phone. reset my icloud password, now its asking me to sign in from the phone before i could use it on the web, and i need to access my icloud account from the web. what shall i do ?

    i have lost my phone. reset my icloud password, now its asking me to sign in from the phone before i could use it on the web, and i need to access my icloud account from the web. what shall i do ?

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • How can I access my iCloud account on the web from my phone

    how can I access my iCloud account on the web from my phone
    iPhone 5 iOS 8.3
    I have iCloud turned on, location services on, find my phone works but when I try to access iCloud via Safari on the phone it takes me to a page Apple.com,
    iCloud then three options
    set up iCloud on my phone (i have)
    Install Find my phone, it is installed and it works from my MBP
    or install find my friends, I don't need that I have no friends.
    my calendars and contacts and bookmarks and all are all sync'd and working on the phone, but i thought if I typed in iCloud.com on the phone in Safari I would go to my iCloud web page that looks like this on my Mac.
    Is that NOT how iCloud should/would look on my phone via Safari?
    This is maybe a dumb question after 3+ year of iPhone'ing
    thank you for clarifying or helping me to understand
    jojoguitar_mmn_usa

    I've been playing with a Galaxy here at work and here's what I've found so far - please feel free to jump in and suggest alternative methods to configure or access the various icloud components.
    So the original Q: Can you access your icloud account on Android?
    Not entirely: the website can't be used from an android browser (not properly - even with Dolphin HD and posing as different browsers it won't load correctly.  So Find my iphone is out, so is the address book or looking at your e-mail or calendar just in a browser window
    I was able to setup my e-mail using the IMAP settings published here:
    http://support.apple.com/kb/HT4864
    Be sure to setup the account manually - and note if you have trouble using SSL try TLS (that worked for me)
    Address book is a no go so you'll have to use iTunes to sync all your contacts over to Gmail - if you still have an iPad it means managing contacts in two places though .  Same goes for your calendar - transfer it to Gmail and forget about iCloud's calendar.  Nice instructions here: http://howto.cnet.com/8301-11310_39-20064060-285/how-to-switch-from-iphone-to-an droid/
    iWork is an Apple proprietary bit so don't expect much there.
    So in my case, if I'm really going to make the switch to a Galaxy from my iPhone it really means I'm going to have to switch to using google as the backend.  The timing to swap over to a galaxy/android phone is not the greatest - given that I'd have to give up my Apple addiction (syncing photos and itunes and losing access to my device tracking).  Plus I still have an iPad and a mac and like living in the Apple ecosystem.  I think I'll wait and see what the new iPhone looks like before I commit

  • HT204053 How do I access multiple iCloud accounts

    How do I access multiple iCloud accounts with a single IPAD?

    You can set up an additional "secondary" iCloud account by going to Settings>Mail,Contacts,Calendar>Add Account>iCloud and entering the ID and password.  There are some restrictions on secondary accounts. 
    Only the primary account can be used for Photo Stream, Bookmarks, Documents, iCloud Backup and Find My iDevice.  Also, Push Mail only works for the Primary Account; Secondary Account Mail is Fetch.

Maybe you are looking for