No From line in New message window

I've just given my old MacBook (Snow Leopard) to my ex-wife. She can receive incoming mail, but there's a problem with outgoing mail. When she clicks the New Message button, there's no From line in the new message header. Consequently, she can't be sure that Mail is using the correct SMTP server. In any case, she can't send out any mail at all.

Thanks, Carolyn, for your suggestions. I'm communicating by phone with my ex-wife (who lives in a distant corner of France) in an attempt to solve her problem... which still exists. I'm sure we've indicated the correct output server name. Could it be the output port that's wrong? (I've suggested to my ex-wife that she should contact her ISP with this question.) The thing that surprises me most is that, in a new output mail window, no From line is displayed. I had imagined that every new output mail window contains systematically a From line. Or is there a choice somewhere about whether or not it should appear (like the Cc and Bcc lines, for example)?

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