No hard drive or dvd-rom

Hi Guys,
I have just had a system built for me , which contains the following
MSI Neo 965 Mobo
Intel core duo e6400 conroe 2.13ghx
320gb SATA hard drive
1gb DDR2 800mhz Ram
I have installed my own radeonx1950pro 512mb card and my dvd rom(ide).
When i first turn my pc on at the diagnostic screen where it shows what is connected (ide primary/master ) it has none , i then get two options f1 to continue and del to enter setup. if i press f1 it goes to a screen where it shows my hard drive and dvd-rom , and ask me to hit a ket to continue , when i do i successfully boot into windows , when i goto bios and into boot sequence none of my devices are there , any ideas? the only way to load to windows is if i keep hitting f1. Sorry if this sound a newbie question , but my last pc was all ide and i know nothing about SATA. also i added a memory card reader in to the floppy drive space , when i look at my drives my only hard drive has the letter H , and one of my memory card slots has the drive letter C ?????
Regards
Lennon

sounds like you have a windows that was installed for previous system. You just plugged it in and hope everything work just fine. Right?
On this P965 Neo board, the PATA controller is off to JMicron external controller. So for sure, you need to install the proper driver for this controller. Check on the sticky links on top of this forum table. Get the latest driver and installation instruction there.
Also, make sure your SATA HDD is pluged to the correct port. Which port you're using?
In the BIOS, what did you set for the SATA and PATA? Everything has to be setup properly, refer to your motherboard manual on those settings.

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Hard drive and dvd are not recognized in the setup menu, what could be wrong?

The hard drive and dvd drive are not recognized on the setup menu for my Pavilion a4316f desktop computer. Could it be a failure of the controller? Can a PCI controller be used to replace the mother board controller?
This question was solved.
View Solution.

The Recovery process would erase you hard drive, and attempt to install a fresh OS. Decidely a bad choice if you wanted to save your data files. The Recovery sets are "tattoo" with the BIOS hardwafre configuration. It will not, IMHO, recognize the PCI Sata card.
You mentioned the Recovery program on the hard drive actually requested the installer of the controller (PCI card). Try running from that.
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
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Legacy IDE Hard Drive and DVD Drive

I wondered if anybody could send me in the right direction with this...
I have got the A55M-E33 motherboard and try to connect my old hard-drive and DVD drive (both IDE) to the motherboard using IDE to SATA converters. The BIOS detects both drives, however I don't think I got the right BIOS settings to accommodate the way the drives should be addressed. Has somebody used this kind of setup and would kindly share their experience please?
Thanks

what doesn't work?
also provide detailed system specifications, see >>Posting Guide<<

Secondary hard drive and dvd drive have the same location id's.

Product Name: HP Pavilion dv7 Notebook PC (DV7t-7000)
PRODUCT NUMBER: A5F92AV
SERIAL NUMBER: [removed for privacy]
My Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
Please help,
Thank you
-Rick

This is what chat support said... Its like talking to yourself sometimes!!
[Wednesday, October 24, 2012 10:33 PM] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
[Wednesday, October 24, 2012 10:46 PM] -- Automatically generated message:
You are now chatting with support specialist JOLLY R.
[Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
Welcome to HP Total Care for Notebook and Desktop support. My name is Jolly. I will be your technical support specialist today. Please give me a few moments to review your issue description details.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
[Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
How are you doing today ?
[Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
Hi Jolly, I tried 3 different HDD's all of them were reformated and reimaged with the HP image from this laptop. When I try to populate the drive, it just closes the window. Same with the dvd drive. Other then no able to write to the dvd/cd drive, everything else is perfect. But that is not good enough...
[Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
Great, you?
[Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
I am fine. Thank you for asking.
[Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
Please let me know if the following details are correct for the notebook in question.
PRODUCT NUMBER: A5F92AV
SERIAL NUMBER: {Private Information Removed}
EMAIL ADDRESS: {Private Information Removed}
Am I correct?
[Wednesday, October 24, 2012 10:48 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
Thank You for confirming the details.
[Wednesday, October 24, 2012 10:49 PM] -- JOLLY R says:
Are you using the same notebook to chat with me which is in question?
[Wednesday, October 24, 2012 10:49 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:51 PM] -- JOLLY R says:
May I know since when you are facing the issue?
[Wednesday, October 24, 2012 10:51 PM] -- Rick Friedman says:
I few weeks ago now
[Wednesday, October 24, 2012 10:52 PM] -- Rick Friedman says:
HP swapped out the DVD drive and I swapped out the HDD's
[Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
Please click on the start button and click on computer.
[Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
Reimaged, renamed, removed, rotated them to different bays.
[Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
ok
[Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
Open\
[Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
Is the CD/DVD drive getting detected ?
[Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
So you need te reseat the CD/DVD drive and the hard drive .
[Wednesday, October 24, 2012 10:55 PM] -- Rick Friedman says:
I did, over and over and over
[Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
Okay
[Wednesday, October 24, 2012 10:56 PM] -- Rick Friedman says:
I have swapped out the dvd drive and hard drives
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
Since you have already reseated the hard drive and CD/DVD drive, you need to send the notebook in for a bench repair.
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
It will be a mail in repair service. I will send you a box along with packaging materials and a prepaid shipping label. Once you pack your notebook in the box you can drop it off at you nearest fedex drop box or you can schedule a pickup.
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
Box would contain- packaging material, shipping instructions & pre-paid shipping label.
• Once you receive the box you need to put the notebook inside the box (without any accessories), call fed-ex- (1800-463-3339).
• Fed-ex would come at your place pick it up and send it back to hp.
• This service will cost you $0.00
• Standard turn around time for service is 7-9 business days.
You can check the status of your order by going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent (1-800-474-6836).
Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
In order to set up a service request please provide the following information:
* Full Name:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* E-Mail address
* Phone Number (including area code):
* Best time to call
* Time zone of your region
[Wednesday, October 24, 2012 10:57 PM] -- Rick Friedman says:
Dont I have on-site?
[Wednesday, October 24, 2012 10:58 PM] -- JOLLY R says:
Let me check.
[Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
This laptop is my life, my livelyhood.
[Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
I can not be without iot...
[Wednesday, October 24, 2012 11:00 PM] -- JOLLY R says:
I do understand that .
[Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
Yes, you do have onsite , but a technician can be sent to your place only if any part needs to be replaced .
[Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
As the notebook needs to be repaired , you have to send it to the HP service center.
[Wednesday, October 24, 2012 11:02 PM] -- Rick Friedman says:
It is the motherboard
[Wednesday, October 24, 2012 11:03 PM] -- Rick Friedman says:
What is the difference between repair and replaced?
[Wednesday, October 24, 2012 11:03 PM] -- JOLLY R says:
It will be repaired and returned back to you .
[Wednesday, October 24, 2012 11:04 PM] -- Rick Friedman says:
But what is there to be repaired if your not replacing anything?
[Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
If any hardware part needs to be replaced , a technician can be sent to your place .
[Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
But since the notebook needs to be repaired ,you have to send it .
[Wednesday, October 24, 2012 11:05 PM] -- Rick Friedman says:
What is the difference between repaired and replacing something... So you mean that nothing will be repaired on my laptop?
[Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
This is NOT right
[Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
I mentioned earlier that you need to send the notebook for repair.
[Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
I would like to talk to someone about this.
[Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
It will be repaired and returned back to you .
[Wednesday, October 24, 2012 11:07 PM] -- Rick Friedman says:
What is the turn around time on this?
[Wednesday, October 24, 2012 11:07 PM] -- JOLLY R says:
It is 7 to 9 business days.
[Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
NO WAYYYY!
[Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
If you want to talk to someone , you need to call our voice support in the direct number 1-800-474-68386 and refer to serviceticket number - {Private Information Removed}.
[Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
OK, thx
[Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
We also have an expedite shipment, where the turn around time is 4 to 6 business days .
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
Please take down the service ticket number {Private Information Removed} and SR ID {Private Information Removed} for future reference.
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
You are welcome.
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
Is there anything else apart from this I can help you with now ?
[Wednesday, October 24, 2012 11:09 PM] -- Rick Friedman says:
No
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
Thank you

Montan Lion "kick out" My usb memory sticks, external Hard drive, external DVD /cd drive and give me an error message "PowerPC applications are no longer supported."

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Somewhere along the lines however, the hard drive and dvd drives stopped registering in the boot process. At first I thought I had fried the motherboard or something, but I popped the hard drive into a firewire external reader and booted the iBook from it just fine.
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Message was edited by: Dave Sawyer

SENTING PRINT LAYOUT TO HARD DRIVE OR DVD

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Sorry, but if you're referring to commercial and hence copy-protected DVDs, breaking the copy protection, which would be necessary to copy the videos from the DVD and convert them, is illegal in the US (and other countries), so we're not allowed to discuss it here.
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Hard drive and dvd drive - simultaneous failure

Hi
I'm running a 2yr 8 month old PowerPC. G4 1.67ghz with 2gb RAM. Until today, it's been pretty much faultless. I have had issues in the past related to installing updates from Mac. ie. on two separate occasions I took updates only to find that the machine wouldn't re-boot. Issues were resolved using install disks, disk warrior and/or repeated booting.
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Thanks Arnie
Have been thinking along those lines. Especially as, when I boot the machine from the external drive, I can hear the DVD drive whirring. So it's clearly not completely dead.
e

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Hi,
If you have, or can borrow an external CD/DVD drive it would be worth trying this although I'm not certain your notebook will support booting from a drive connected via USB.
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DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

No power to hard drive and DVD player

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IMac 17" Hard Drive and DVD dead after install.

I am attempting to install a WD 250gig hard drive into a 17” flat panel 800mhz imac. I followed the directions of taking the base apart and installing the new drive with great care. The Original 80 gig drive was set to master and the DVD drive was set to slave. I set the new WD drive to master and put the base back together. All I got was a flashing question mark. That was not unexpected, but I have been unable to get the iMac to recognize the existence of a hard drive or the DVD superdrive. I started the iMac from my Powerbook in firewire target mode. And verified that the iMac does not see the drives within the system information or the Disk Utility.
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This a nice little iMac, but i never want to work on one again.

TS1989 My iMac G5 has flashing question mark folder, no hard drive, no DVD-drive, no target drive - help?

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I'll copy what BD wrote:
Is it a USB KB or flakey Wifi?
< be sure to use a usb keyboard >
Your suggestion of removing the PRAM Battery and all power & peripherals was great.
< I didn't think of disconnecting the peripherals. Do it. >
I think also, removing all RAM, Iif possible), then trying to start it a few times, might do it to.
Firmware password protection in Mac OS X ...
http://support.apple.com/kb/HT1352
It would block usage of all the startup keys, like C, N, T, D, CMD+s, CMD+Option+p+r, CMD +v, Option boot will show a lock, and Shift, as well as booting from anything but the Hard Drive.
Force Removing Password Protection
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http://www.securemac.com/openfirmwarepasswordprotection.php
Thanks BD.
Robert

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I have a client who plays video clips in a seminar setting, and has been using a DVD player to accomplish this so he can use the remote to jump between different movie clips at will. He now wants the content stored on his hard drive to no longer have to mess with the DVDs, but wants to retain the functionality of DVD-style navigation. Does this require a program like Adobe Director, or are there simpler solutions? Thanks for your help.

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if these photos are stored on iPhoto, try to select all your photos > file menu > export > choose destination disk.
If they are already in a specific folder, just select it and choose burn to disk.

No hard drive or dvd-rom

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