No internet channels

Since yesterday I have been unable to choose any internet channels either from the guide of by the channel number yet my broadband still works?? I get no errors it just won't let me 'ok' on the channel?? Any ideas and I want to watch the footy?

Yes we had the same today.  All we did to fix it was to go the update software options in settings.  It looked as though the software had already downloaded because it went straight into a restart and after then every thing was OK.
Its no good though just switching the box on and off - we did that before and the problem was still there until we updated the software.
However, the funny thing is we got the previous software update earlier this week and didn't know there was another one being downloaded so soon afterwards.

Similar Messages

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    Hi everyone looking for some advice where possible. I returned home from work yesterday and i had a pop up on the general freeview channels advising Low signal  but the internet channels were all ok so i reset and retuned but still only have the 60 or so internet channels and the others are no longer there.
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    Hi indierick,
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  • How to Configure internet channel to a relay SMTP server

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    tien86 wrote:
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  • Scheduled recording of internet channels failing.

    Hi all
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    Hi AlanN,
    Thanks for your post about the problems you are having recording the internet channels on Youview. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll get this investigated. You can find the link by clicking on my username.
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    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Failed back to back recordings on internet channel...

    I've posted this on the BT Vision forum too as there was already a thread for the UFC issues but thought I would start one here too as we have a YouView+ Box
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    Hi All,
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    Steve
    BT TV Expert
    I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
    If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

  • Data usage internet channels

    Hi folks
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    Si
    Solved!
    Go to Solution.

    Hi, and welcome to the forum. The answer is no. Have a look here http://bt.custhelp.com/app/answers/detail/a_id/42695/kw/Do%20extra%20channels%20count%20towards%20my...

  • Bt sport not working but all Internet channels ok

    For over about 2 months we have got the error message up ipc6011 whenever we try to watch bt sport. All other Internet channel work fine including catch up and you view. This is beginning to get frustrating as it is getting upto the end of the free months and we have barely watched any games. I have gone through the suggestions for the error online and it still doesn't work. Anyone have any suggestions?

    Hi 123sim189,
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    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Poor Internet Channel Sound Quality

    Hi,
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  • G4 Box: Internet Channels recording & Playback

    Given up trying to get the G4 to record an Internet Channel when in S/by (and its a Series Link), so now I leave it powered up and tuned to the Channel needed .... guarantees a recording (so far) ....
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    I have an older Youview box but only get the skipping problem on random occasions when chase-playing an active recording.  It is fine when playing a completed recording.
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  • Helping with internet channels freezing constantly

    I've had bt infinity for around 8 months now. In these 8 months I've had nothing but trouble with it.
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    Can someone please give me back my sanity? I'm considering sky so much, even more so now. I've also complained and was not offered refunds or reductions. I'm paying £26 a month for my sky movies which I can't watch, and £13 ish for the extra channels. I've got the sky go app so i can get them on there when I'm not using my wifi. But it's beyond annoying now, can't watch nothing

    Jbarnski wrote:
    I've had bt infinity for around 8 months now. In these 8 months I've had nothing but trouble with it.
    The first two weeks the engineer installed faulty and the incorrect open reach white box and bt home hub. When it finally got sorted, I've had more and more problems. I'm getting sick and tired of having to call up an go through the same steps every time, even though I tell them I've already done that.. My youview box is the worst.
    I can handle the internet dropping from time to time on my iPhone and iPad but the internet channels are unwatchable. I have the sky movies package and the extra + channels.. They freeze and break up every 3-5 minutes, it's worse when the weathers bad.. But it's currently sunny and decent weather so I don't understand why it's doing what it's doing.
    I'm seriously considering going to sky because I never have this problem at my sisters, she has sky all the packages an her internet is brilliant, never drops! I've trouble shooted every thing.. Every single one that's available. Googling the problem shown me I'm not the only one. I'm constantly restarting and rebooting my open reach box, bt home hub and the youview. Everything's all up to date according to the advanced settings on both routers and the youview.
    Can someone please give me back my sanity? I'm considering sky so much, even more so now. I've also complained and was not offered refunds or reductions. I'm paying £26 a month for my sky movies which I can't watch, and £13 ish for the extra channels. I've got the sky go app so i can get them on there when I'm not using my wifi. But it's beyond annoying now, can't watch nothing
    Hi
    Why are you paying £26 for Sky Movies? They cost £16 per month: http://www.productsandservices.bt.com/products/tv/​extra-channels 
    Also the weather shouldn't affect your extra internet channels or broadband, but of course a poor broadband connection will cause problems with the channels.
    How have you connected the YouView box to the Hub? Are you using a direct cable connection or homeplugs/powerlne adapters? 

  • BT Sport Internet Channels

    Hi, i spoke to customer services a couple of days ago and they activated my subscription so i could watch BT Sport on my youview box via internet channels, the problem is that the channels are still not showing, i have done a rescan of the channels but still no luck.
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    Solved!
    Go to Solution.

    Normally your box would receive a Software update which would modify the ISP profile which results in the EPG guide having the additional internet channels listed. Then you have to select one of the internet channels whereupon you will will have an option to set it up.  
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  • Recording and pausing and rewind internet channel...

    I think this may have been asked before but when will we finally  get the software update so we can recored, pause and rewind the internet channels likes the BT sport channels and others. I did read somewhere that BT would have a software update a few weeks after launch on of the internet channels and BT sport on Youview but nearly 8 weeks have passed and we still don't have this software update.
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    ney wrote:
    I think this may have been asked before but when will we finally  get the software update so we can recored, pause and rewind the internet channels likes the BT sport channels and others. I did read somewhere that BT would have a software update a few weeks after launch on of the internet channels and BT sport on Youview but nearly 8 weeks have passed and we still don't have this software update.
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