NO LINE!!! NO HELP! NO DUCTING NEW BUILD HOUSE

So here goes . , my ongoing unlimited stress with bt
27 july ordered bt
closest visit? 23 august!!!!! WHAT A JOKE
wait till 23th bt was suppose to turn up between 1-6pm noone turned up noone called to say they wasnt turn up.
called them up for them to tell me there was a fault in my line? i dont even have a line connected!!!
they also tell me i didnt need someone to come out because the work inside the house was complete and all they had to do with flick a so called switch in the exchange! but yet they booked a appointment and it took them over 4 weeks for them to notice this even after i told them it was a new build with all new fitted bt installed inside and going outside the house into the ground!more wasted time and hassle!
got told it will be connected within 24 hours and i have to wait till 8pm on the friday before calling back , so i ask what time does call centre close friday , get told 10pm ok i said if not connected by 8.01 i will call back after being hung up on and sent to 3 different people i got that so come 8pm friday no connection no line so i call bt back ( ON A MOBILE!!) and what the heck there closed FALSE INFORMATION AGAIN
come saturday i call them again to be passed from pillow to post spending over 3 hours on the phone to them!!!!!
i eventually get through to a manager who tells me the builders need to confirm they have installed the ''' duct'''' so called outside the house. this one manager was the one i spoke to on friday who said he would call me on satursday at 11am. which he never called, in fact he never bothered to call untill come near on 5pm after being on hold and on the phone for over 3 half hours he come through from someone transfereing him as he was the manager on call that day, little to say he was very shocked to have caught me yet again!!!!, where he then went into what his job was and it wasnt stretching to deal with me or my issue as he is very busy! being the manager of not doin the jobs he says i assume!!!!
right so heres a problem i can solve our builders are still building new propertys close to mine so i contact them and approach and they confirm all the work is done, so i relay this back to bt who tell me the order is now goin through and will up and running within 24 hours.
so i then have to wait untill tuesday because of the bank holiday , yet again more calling more transfering here there and everywhere hours and hours pass on the phone
i get back in touch with another manager who tells me that the line will be connected as soon as he has contacted open reach to get someone to turn the line on! wooohoo i think where getting some where
NOOOOO i then recieve another call telling me open reach cant do any work on the line or any work without the builders contacting them , eve though i have already confirmed it with all of them
come friday 31st september i receive a call saying the builders have confirmed the work and the work will be carried out and i should be connected very soon,
no connection as of monday so i call for a update...
get through to another person who has took all my details but has no idea what is going on and just telling me they understand how im feeling!!!!. who then passes me from manager to manager then to faults, then to accounting then finally to contracts! the guy didnt know who i was why i was put through but got through to open reach who told them the line would be connected working via wednesday ...
wednesday comes and yet again there is no connection no line NOTHING,
i call back up yet again ON A MOBILE to find now that no work will be done no work has been done!
they have no idea who called me to tell me the builders had confirmed it and no idea about the line other than it will not be connected without confirmation from the builders on ducting..
the finall words for the call was that i had to wait another '''24 HOURS''' For an update on open reach connecting the line , his words was just 24 hours for us to get the update and i promise you we will know more
someone is suppose to be calling me back from never land that never calls so i wont hold my breath.
i have NEVER in all my life been messed about by any company as bad as bt has let me down, i cannot trust anything im being told as they keep saying then taking it back and changing it, all i get is im so sorry i understand or, well i dont know why they have told you that or i cant see that or anything like that!..
im at the end of my wit patience and sanity, please if someone can get my line connected please help because im at a right loss with no phone and appointments and calls i need to make
thank you

Hi misscheryl1987,
Did you get my email on the 14th?
When I spoke with the engineers' department originally, they confirmed that work would start on the 28/09 but may take up to Monday 01/10 for the line to activate, depending on the amount of work required.
At the moment I am unable to get more updates but I will chase up on Monday when the department I need to speak to is open again.
Stephanie
Stephanie
BTCare Community Manager
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Similar Messages

New Build House Issues

Good evening all.
I have come on here as a last means of trying to get my phone line sorted out. The story is very long, but I will give a (believe it or not) shortened version.
Way back on Feb 14th, I moved into my new build house. I phoned BT a couple of days before, who arranged for the service at my old house to stop and for a phone line to be fitted at my new property. The appointment was booked for late Feb. I took a day off work for the appointment, and nobody turned up. I phoned BT who said that some cabling work was required, and they would get in touch again. The next appointment was booked for 20th March. Another day booked off work, another appointment where no engineer turned up.
As you can imagine, I was not too happy at having booked two days off work for no reason at all. By this time more neighbours had started moving, and realised there were problems with BT also. Apparently, there was a 90 degree bend in some cabling work that was causing issues. They had applied to the council for road works to go ahead, but the process would take at least 3 weeks. During this period, my neighbour took to twitter to complain. He swiftly received a phone call from BT, who promised a ‘viper escalation’ to the case.
On 2nd May, BT sent a text saying ‘…we will contact you on 1/7/2014 by 8pm to discuss the delay in activation of your services...’ I confirmed this with a couple of separate people within the ‘Order Management Team’. However, my neighbour who now had a dedicated person at BT looking into his account (due to the fact he had taken to Twitter) said that everything should be complete early June. On the 15th May I received a text saying We've placed your order (reference xxxxxxxx) which will be complete on (30/5/2014).
So I called BT who had no idea about this text, and gave me absolute assurance that the text was a mistake. An engineer then turned up on my doorstep completely unannounced a few days later, and fitted a phone line. Fortunately my wife was in at the time to give them access. I called BT and asked for an update on my order (not telling them an engineer had turned up). They confirmed that I would hear nothing until 2nd July. When I told them I now had a phone line installed and an engineer had been round, they didn’t know what to say. My neighbour had mentioned this 90 degree bend to the engineer, but they confirmed that this had been fixed weeks ago (he had worked on it himself).
After many, many phone calls with BT they finally confirmed that an engineer would do some external line work on Monday 2nd June. Then on 5th June, and engineer would be round to finally activate the line. This was booked for the same day as 2 of my neighbours (who had moved in 2 months after me). It was an am appointment, and my neighbour said they would let an engineer in to my house if they turned up before 1030. (I took a day off work, and took the opportunity to visit the bank). On returning home, my neighbour met me and informed me that the engineer had sorted out their phone line, as well as another neighbours. This involved approximately 10 minutes work in each house. However, my house was not on the job list and therefore he wouldn’t activate the line. My neighbour asked the engineer if they could phone their boss or company number to ask if my line could be activated, as they were there with all the equipment and it was only a 10 minute job. The engineer refused, saying it was pointless – a case of ‘computer says no.’ That very morning I had received a text from BT saying my line had been activated. As soon as my neighbour told me that no engineer had been into my house, I knew it would be impossible for the text message I had received to be true. Sure enough my line was, and still is dead.
The ‘Order Management Team’ now refuses to deal with me, because my line has been put on to their system as being active. So I am now dealing with the faults team. They want to send an engineer out on a week day to fix a ‘fault’ with my line. I pointed out that I have already taken 3 days off work, and have no more days left to take this year. They are ‘sorry that I feel this way’, but there is nothing they can do. They refuse to send an engineer out on a Saturday, again, ‘computer says no’. They also refuse to send an engineer out at 1730 when I get back from work… ‘computer says appointments are between 1300 – 1800.’ Try to complain? ‘We have logged your call as a complaint, which will be reviewed at some point. We have no complaints department.’
In conclusion, an astonishing lack of communication between departments at BT has resulted in me wasting 3 of my precious days off work (I have my first baby coming along in September, and would have preferred these 3 days with them). My neighbours who moved in 2 months after me have lines and internet, I don’t. And I have nobody to complain to. This is the shortened version of my story; the long one involves several managers promising to ring back but not bothering.
I am hoping that someone at BT somewhere reads this and contacts me to solve this issue shortly. For anyone moving into a new build house: good luck.

Hi Frustartedphoneless,
I am very sorry that an engineer did not appear, this is unacceptable. I can see that Olga is dealing with your case. Olga is out of the office for a couple of days so I believe Robbie is looking after your fault in her absence, I have dropped Robbie an email and asked him to pick this up as priority.
Robbie will be in the office tomorrow so you will hear from us then.
Again I am so sorry that we have let you down again.
Cheers
Sean
BTCare Community Manager
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We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Moving into a New Build House

Despite booking the House Move Transfer 9 weeks before moving - yes NINE weeks - it has taken another four weeks for me to get an active line. Excuses from BT Retail, have in the main blame BT Openreach (i.e. no cables installed - yes there are!; not enough circuits in the exchange - Duh, there is substantial developments going on in the area, surely not a surprise; then the best of all, after arranging an appointment date, it was brought forward and it seemed impossible to put it back to the original date!!)
Anyway I have now a working phone line, the data usage on my mobile phone has melted, and a broadband connection which is currently running at around 300kB/s - yes that is 300kB/s. The upload speed is well over twice that at around 800kB. We are now well past the three days that BT advise is normal for the speed to get up to an "normal" level. BT Homehub 3 working well, networking the laptops, printer and smartphones well.
The Homehub is plugged into the master socket and I have done a restart, however I guess I will need to be patient, and maybe sometime I might have a usable boardband speed.

Second time - this time I appear to have a formatting available
"This took a while. The only way I could initially get onto the forum was by using my MobileWifi. Hooked back upto the HomeHub to get the details. Not sure about the formatting of the message, however it is a miracle I have managed to get it it this time."
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 02:04:54
Downstream:
4.906 Mbps
Upstream:
1.019 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
Unknown or no mode configured
Latency type:
Fast
Noise margin (Down/Up):
2.8 dB / 5.9 dB
Line attenuation (Down/Up):
48.3 dB / 31.9 dB
Output power (Down/Up):
19.1 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
5375435 / 43
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20223596 / 41
Error Seconds (Local/Remote):
93884 / 32
1. Best Effort Test: -provides background information.
Download Speed
0.13 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.41 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.41Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

New line at a new build

Hi
On the 18/2/14 I ordered a new line and bb package to my new build property. My current Infinity 2 services were terminated on the 28/2/14 and I was given the standard 4 week wait to be connected back up again but on standard ADSL broadband as Infinity didn’t come up on the system yet (which it now does btw).
Everything was setup for the 27th March, I took the day off as holiday and no engineer turned up even though I was sent numerous txts and emails saying they would. No one contacted me and I got no explanation why this occurred. I rang up the next day and was told about some Openreach work that hadn’t been completed. Another update today and its now scheduled for completion on the 15/16th April so I assume I might be able to reschedule then if its completed.
That will mean 8 weeks without a phone line or bb yet I am continually charged (like I’m still living at my old address) for services I can not use at all. On the 3/3/14 a full payment was made, then on the 21/3/14 another which had discounts for line rental (I make an annual payment) which came out in £1.98 credit, but the breakdown of the bill has a charge for £25 for Infinity 2 to begin with which I don’t even have. I would of thought that as I have no services what so ever I should only be given credit each month for the line rental I have already paid for.
If possible could some one please check my order as I would like a refund for what I cannot use and terminate any further payments until my services have been installed (which could be anyone’s guess knowing Openreach timescales). I have no use of BT WIFI or BT Sport and as nothing is within my range.
Regards
Chris

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Phone line to new build home - still not resolved ...

Hi everyone
Having read a few posts on a similar subject, and being very patient, after yesterday's developments I felt I had to post.
Knowing we were due to move into our new build home I placed an order with BT on 7th June, appointment we were given was for 4th July. Moved into our new home, waited in all day on 4th July, no one showed up - so I called the "Order Management Team" and spent an hour trying to get some sense only to be told that the developers had not conformed to BT Openreach that all the work they needed to be done had been completed, and that there would be an update by evening of 12th July. I checked with developers and unsurprisingly they had confirmed to BT the day we moved in (28th June) that the work was complete. Phoned back to BT to tell them this and was then told that the update form Openreach was that the work to connect us would be completed on 17th July. Think you all know what happened next! Still no joy, only this time the reason given is still about the developer, even though they had previously confirmed that this was no longer an issue, so in the same call they then agreed the delay was due to cabling work that needed to be carried out, which would be done by 22nd July.....and lo and behold on 22nd we were back to the original excuse blaming the developer.
Then we get to the galling part. Our next door neighbours, the other part of the semi, who placed their order after we did, had been given yesterday as the date for their connection to take place. Returned home form work to find that both they, and their neighbours on the other side, who had gone with the Post Office for their line, although I understand they still need BT to do the work, have been connected, but we have not!! Rang up to enquire why and all I get is the robotic inflexible answer that the developer has not confirmed the work they need to do has been completed. Despite pointing out that this clearly was not the case as my neighbours have now been connected, the person on the other end of the line kept parroting the same answer. And to top it all I asked for a manager to call me back, was assured that they would do, and still nothing. I made a complaint almost 4 weeks ago but that seems to be absolutely pointless as it does not have any impact on the response you get. My partner decided to use the power of social media and tweeted about our situation and within 30 minutes she had a response from BT customer care, who said they would deal with the matter, but that has made no difference whatsoever, and they actually gave a totally different reason for the lengthy delay than I received the same day from the "help" line.
BT have a monopoly here and seem not to care at all about the poor customer service they provide as they know they have you over a barrel.
For a company that is supposed to be a world leader in telecommunications, they have a lot of work to do to communiacte effectively on a basic level with their customers.
Very frustrated by it all, and to round it off we have no mobile signal in our new home!

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New Builder needs some info K9A Plat. RAID Array help

This is a new build AMD 64x2 6000+, K9A platinum, Lite On DVD Re Writeable SATA, 2x74Gig WD Raptors in Raid 0, Asus X1950 pro Thermaltake 700 W PSU Crossfire cert.
BIOS registered my drives, Built array PC Rebooted, Installing Win XP pro Hit F6 install drivers, Format drives, Then before Install It says that :setup cannot copy the file ahcix86.inf.
If I skip it, it will install XP but when I try to boot from the hard drive It starts to load XP but crashes to the blue screen of death
*** Stop: 0x0000007BC ( 0xF78A2524, 0xC0000034, 0x00000000, 0x00000000)
Has anyone got this error string?
First RAID array I would very much appreciate any help given.

Hi!
Looking at some info on Google and Microsoft site, I cannot find the BC error code, only the error code ending with B. It indicates an error with the boot device. It can be caused by several things.
Check that you are using the correct device drivers to install Windows
Also, check the installation CD. It could be that the disk was damaged and that you are missing a crucial file because of that
You can also try installing Windows again and choose to recover the previous installation.
If this all does not help, try installing Windows on a single HDD (no raid) to see if that will work.

Help with new build

hi my sis got a new built house and a phone line has been fitted while the house was getting built. I was just wondering can she get fiber optic as her exchange supports fiber optic, however when we try to use the postcode cheker it wond give and estmate. what number to i need to arge actvating the line and provde and estemated speed for the postcode for fiber optic?

To get Infinity, you need an activated cabinet too. If you don't have a phone with BT, try the address checker. If you do have a BT phone use the number checker. Both are at http://www.dslchecker.bt.com/adsl/adslchecker.welcome
If you need a BT phone, try this https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MTciLCJzdGVwSWR4IjoxLCJzdG...
If you found this post helpful, please click on the star on the left
If not, I'll try again

970 Gaming, Help! New build, fine then nothing?

Hi guys,
Would appreciate any suggestions here,
Put together my new build 2 days ago,
It consists of :-
MSI 970 Gaming Mobo
AMD FX 6300 3.5Ghz 6 Core
2 x 8Gb Hyper-X Fury DDR3 1866mhz
1 x Nvidia GTX 750
1 x 120gb SanDisk SSD
All went together beautifully, no issues.
Powered it up and installed Win7, installed supplied mobo drivers and let Windows do it's thing, collecting updates.
Next day I came home, powered up and enjoyed 6 hours flawless performance, powered down to find Windows had a further 221 updates to install, left it to it.
Come home today, power up, starts to configure Windows updates, I walk away, return 10 minutes later to a blank screen, power LED flashing so I think it must be hibernating, attempt to wake, no response from controls, USB mouse still lit, strange.
Reset button is unresponsive, as is holding the power button down, have to turn off at PSU.
It will now power up at the button, but will not allow me to reset or force power down from front panel, I get no display at all from power up, monitors display no signal.
So far I've :-
Reseated the GPU, Ram, Eventually the CPU aswell.
Checked all power connections,
Reset the CMOS,
left PSU unplugged and CMOS battery out,
threatened it with a hammer.
Visually all components are fine. No beeps for errors due to no speaker.
Any help/suggestions would be MUCH appreciated,
Thanks!

Cheers for the replies guys,
Running with a 600w fractal design PSU,
3.3v 24a, 5v 20a, 12v1 30a, 12v2 22a, -12v 0.3a, 5vsb 3a.
I have also : -
Jumped the JFP1 power pins but knew it was beyond this anyway,
Tried booting without the GFX card and various configurations of the ram, 1 stick, various slots, no sticks etc.
Still getting no response from jumping the power on the MB now, but jumping the 20pin PSU signal cable brings the PSU to life and drives fans and lights.
About to remove mobo from case and try the non conductive test but don't have much hope.
Am I looking as a faulty mobo? Or could CPU be a culprit?
Thanks guys

New Build / New Phone line Problems (Home Move)

Hello Forum
First post.
Been trying to arrange a home move for 2/3 weeks now (New Build). Was told to get the address registered with Royal Mail. Have done this. Address still not appearing with BT. Get told on the phone someone will ring me back from offline team within 24 / 48 hrs but they never do.
Anybody have any experience than this? Any help to get this sorted much appreciated.
regards
Chris

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

Hi,I have uploaded an app build for pre release and its still under processing So i uploaded a new build but still the issues is not resolved.Please help...Thanks

Hi,
I have uploaded an app build for pre release and its still under processing So i uploaded a new build but still the issues is not resolved.
Please help...
Thanks

Hi smithin,
Thanks for visiting Apple Support Communities.
It sounds like you've submitted an iOS application to the App Store, which is being processed, but there's an unresolved issue.
For additional help with this situation, Apple Developers can use the contact methods on this page:
https://developer.apple.com/contact/
All the best,
Jeremy

New build with big bang x-power board. Any help welcome and appreciated.

Started new build with big bang x-power board, i7 960 processor, 3 x 4gb mushkin cl7 ram and imation m-class 128gb solid state drive running Windows 7 ultimate x64. This particular SSD is probably just temporary. Since I don't have the SSD I really want (yet) and this 1 was given to me at no cost, by a friend who really hated it, I thought it would suit my current needs. The specs & reviews were not encouraging, but they were not exactly "terrible" either.
Anyway, I was unable to install the OS on the Imation drive, while connected to a sata2 port. Got repeat bsod despite many variations in settings, including fail safe defaults. After clearing cmos and switching to a sata3 port, I got it to install no problem after putting settings back to cpu voltge: 1.35, dram voltage: 1.65, mode: AHCI and all others: default with only 1 RAM module seated.
So... I think this may be a BIOS issue and was hoping someone could point me to the most recent BIOS version available for me to update my BBXP board. I believe v1.6 is what i'm looking for, unless my info is outdated. Since my plan is ultimately to run the OS from an SSD using a sata2 port, I definitely want to resolve this, and hopefully any other issues with the v1.0 BIOS that I just haven't encountered yet.

Thanks again HU16E, and sorry for any confusion and/or lack of information. I'm guess you can tell i'm still new at this, but I'll try to do better with specifics in the future -please forgive me.
SSD = Solid State Drive. The brand of this particular solid state drive is "Imation" and the series is "M-Class." It is a sataII device that would not install the OS while connected to any of the sataII ports on the board. Initial attempt was made with all settings on auto. When that didn't work, I adjusted voltages because it seemes unstable with repeat freezes and restarts. The install seemed to start ok with adjusted voltages but still would not complete.
I then moved the sataII drive to a sataIII (marvell) port, put all settings back on auto and the install went further (loaded files, copied files, expanded files, etc) but would froze several times during windows start up attempt. I then changed cpu & dram voltages back to the adjusted values I tried when the drive was connected to the sataII port and everything worked fine. Tested under load for 4 hours and no problems of any kind. Its still working now. I do however suspect I will have many more problems when I move the solid state back to a sataII port, or when I add my other Hard Disk Drives.
BIOS version showed: 1.0.0 but i can check again to assure I didn't misread anything in my haste. If i'm mistaken, I will post the correction. Hope I answered everything the way you wanted & didn't just make matters worse and more confusing lol. thanks for the link as well, i'll check on it asap

Problem with MSI 975x Platinum based new build

I am having what looks like a familiar issue with setting up a new build PC. Spec is as follows:
MSI 975x Platinum edition MOBO
Intel Core Duo 2 e6600 CPU
Western Digital Raptor 150GB S150 16mb 10000rpm SATA drive
Corsair Memory TWIN2X2048-6400 2x1GB 240-Pin DIMM XMS2-6400 CL5
SONY DVD-RW
The problem comes when trying to install Windows XP on the single SATA drive (I don't want a RAID array - mainly as I only have 1 hard drive!).
I press F6 as instructed to install the SATA drive - I have created a disk with the necessary driver files from the MSI website.
Based on other posts I have seen I have put all the files except "txtsetup.oem" in another folder on the floppy (either "\win_XP" or "\winXP"). However I still get the same error message:
"file \x32\jraid.sys caused an unexpected error (18) at line 2108 in d:\xpspl\base\boot\setup\oemdisk.c"
I am beginning to think I can't install XP to a SATA drive. Can anyone help with this? Is there an "official" driver floppy disk I can get from MSI in exactly the right format?
Alternatively is it worthwhile buying a small standard IDE drive and installing XP to that to get me going and then install the SATA drive once XP is going? Would it then be possible to shift XP onto the faster SATA drive?
Thanks

if you using 1 sata drive you dont set it up as a raid , in the sata options set it up as ide enhanced also in this mode no need for pressing f6 just make sure that the sata is set to 1st boot hdd , if you using 1 sata and 1 ide hdd and tring to isntall on the sata disconnect the ide hdd because it will mess with your drive letters in windows ... if you goin raid ( achi mode is only for sata 2 drives with NCQ = native command queing and your drives have to support this mode ) then in the sata drives portion set it to raid ( achi if your drives support it ) in the force part set it to force gen 1 ( for sata 1 drives ) force gen 2 ( for sata 2 drives ) then you will need to set up the raid config in the intel raid config ( its the next post screen telling you press CTRL+I ) set it up reboot reneter bios set hdd priority to intel raid 0 then intsall windows but press f6 ... yes i ran it 2 ways single sata drive and now raided 80's in raid 0 ( i dont have NCQ support yet )

BT Infinity for new build

Hi,
I've tried searching the forum but can't seem to find posts that are related to my situation.
Basically I'm moving into a new build. There isn't a phone line yet. The postcode checker doesn't think BT Infinity is available, so I can't order.
However, as advised by the FAQ at http://community.bt.com/t5/BT-Infinity/BT-Infinity-Availability-FAQs/td-p/181603, I checked on the wholesale checker www.btwholesale.com/adslchecker and it says it's all available. Any advice please?
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Featured Products
WBC ADSL 2+
Up to 17
10 to 19.5
Available
ADSL Max
Up to 7.5
6.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Jan-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 31-Jan-2014.

this is the correct email address for the forum mods the other address stopped several years ago
http://bt.custhelp.com/app/contact_email/c/4951
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

What to expect from a new build I'm planning

I have a basic "opinion" or "guess" question, please.
I'm planning a new build at some point and have to make a decision on when to take the financial plunge. In a few months, funds will be better, but I can manage the cost now if the speed improvements will be worth it. Speed improvements mean time which means money.
I'm running a small business producing videos for ourselves for business presentations (marketing and fund-raising) using Premiere Pro, outputting to FLV and DVD.
My content is pretty simple: video footage (talking head) from a camcorder, with two more tracks for titles and Photoshop images, with dip-to-black transitions. Soon I'll have my video guru provide some 3D animations that will also be included.
Until now, I've been capturing my footage into an interlaced project where I cut the raw footage into usable pieces. Then, I output those pieces to AVI, which I then run through a routine in Virtual Dub with presets my guru provided me with to take care of noise reduction and deinterlacing. Then, I import that resultant AVI (or set of AVIs) to a progressive project where I finish my editing and add the additional tracks with the titles, images and transitions.
Then, I output that to AVI, and convert those AVIs to FLV and/or use Encore to create DVD images.
The main concern I have is the very long wait times when I output to AVI from Premiere, process with Virtual Dub, and output to DVD image from Encore. (Of course, reduction in any wait time adds up, too.)
So, I have to try to guess at what kind of time I'll save when doing those tasks (and across overall working time) once I build the new machine. That will help me decide on whether to build the new machine now or later, based on the financial criteria.
I currently own an HP workstation, but it will not support the new Fermie CUDA cards. I want to use a GTX-470 (or -480). This is the pivotal issue that requires I build a new machine. Until then, I’m not using the CS5 MPE-CUDA features. What I don't know is how much time it will really save me on those major time-consuming tasks when I do make the jump.
One important consideration may lie in the fact that, accoring to my video guru, one of the advantages of the way Premiere CS5 plays well together with the approved CUDA cards is that it does GPU-based deinterlacing. He's suggesting this should may save me the time of having to do it in Virtual Dub phase (I'm not sure what he suggests about the noise reduction -- I think he may have commented that it may no longer be unnecessary, though to me it has seemd to make a huge improvement).
(Note: I see there are still some bugs in CS5 that hamper the benefits for now. For instance, I've read that there's an issue with CS5 whereby it takes a long time to export to AVI, and that there's a compromise with DV on an external monitor, but I don't know that those are issues in my decision since the former is going to exist regardless of whether I do the new build and the latter probably doesn't even apply to me.)
Here are my two system configurations, the "before and after," that I want to compare or, rather, to please ask for some guesses about as to potential time savings. Maybe I should call them the "Current" and "New build."
CURRENT:
- HP z400 machine -- mid-tower (no room for cooling a Fermie card)
- CPU: Xeon quad-core 4-thread
- RAM: 8MB DDR2
- GPU: nVidia FX-580 (obviously won't support new benefits of CS5 the way the GTX-470/480 in the new build will)
- DRIVES: one HD for OS/apps, one HD for swap, and three HDs in a RAID-5 array for data
NEW BUILD:
- high-end full-tower case with plenty of cooling support
- MOBO: ASUS P6X58D
- CPU: i7 930 (maybe OCd a bit, or maybe 980x)
- RAM: 12GB DDR3 triple-channel
- GPU: nVidia GTX-470 (or maybe 480)
- DRIVES: either same as current system, or maybe going to five drives in a RAID-3 array for data
I'd be hugely grateful for any guesses as to how much time in the major encoding tasks (and in overall work time) the new build is likely to save me.
Thanks so much!
Jay

Bill Gehrke wrote:
Jay, I wonder about this statement of yours "I currently own an HP workstation, but it will not support the new Fermie CUDA cards". How did you come to that conclusion?
Hi Bill,
Well, I make that assertion after a huge amount of time lost trying to make it work.
(See my posts July 16 and July 18th in this thread for the longer version of my excursion: http://forums.adobe.com/message/2945538#2945538)
The GTX-470 calls for at least 550W of power, The HP z400 workstation comes with 475W and it's a proprietary power supply. It won't take a standard ATX PSU -- the screw holes won't line up and even its pin-out for the system power plug is custom.
Undaunted, I bought a Corsair HX750W power supply and placed it outside of the machine on the floor, and used it solely to power the GPU.
I put the GTX-470 in and left the case cover off while familiarizing myself with Windows 7 for a couple days, but when I came into the office the third say the machine was locked up and the GPU was scorching hot. All fans on all components seemed to be working fine.
(I also noticed that the onboard sound never installed and there was no sound, and that the Sound, video and game controllers section in Device Manager only had four instances of "NVIDIA High Definition Audio." HP tech support was at a loss. My video guru says those drivers are probably normal from the GTX-470 card, but nobody could explain why the mother board considered that a replacement for the onboard sound. We don't know if that was a sign of imperfect compatibility between the GPU and mother board, which seems feasible since I had already learned -- the hard way after days of work -- that the mother board was at least a little custom in that the PSU was custom even at the system plug.)
So, when I had come that mornign and found the machine locked and the GPU super hot, I expermimented by cooling the machine down with a huge 12" external fan, then rebooted. For the next fifteen hours I waited to see if it would again heat up and lock up (or was it "lock up then heat up"?) and put more load on it by playing an AVI in WMP full-screen a number of times. For those fifteen hours the system ran fine and GPU stayed somewhere between cool and only very moderately warm.
Nobody has had a reason why it had ended up with the machine locked and the GTX-470 resulted scorching hot.
Bad GPU? Insufficient cooling? (Which maybe caused the system board to lock down the machine... which caused it to keep the GPU going with insufficient fan power???) Incompatibility between the GPU and system board? (Which had caused it to lock up the GPU in "on" mode and thus get scorching hot?)
And the consensus among those who thought it was a cooling issue was "almost" unanimous in saying that just running it with the case cover on would not be enough to keep the GPU reliably below the necessary cooling threshold, especially since I hadn't even begun to put a real load on it (I hadn't even installed Premiere on the machine yet).
And, it seemed evident to me that trying to creatively pack the machine with fans and cooling was just not realistic. If it is, I'd like to know, since that would be a lot cheaper than building a $5,000 machine. Here's a picture of the machine with the GTX-470 in it: www.silver100.com/x/z400_GTX-470.JPG.
Of course, all the cooling in the world still wouldn't help if the problem was compatibility with the system board.
You'll notice I got no responses at that other thread when I asked what the "guess" was as to the cause. So, I figured that -- short of it being a bad GPU -- building a new machine was the only way to fix it if it was a cooling problem and the only way to fix it if it was a compatibility problem.
I'm sure anxious to hear your thoughts.
Thanks so much!
Jay

NO LINE!!! NO HELP! NO DUCTING NEW BUILD HOUSE

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