No login via Web Interface possible

Hello,
after installing iFS (version 9.0.1.1.0) access via Windows Network-neighborhood makes no trouble. Using the Web Interface iFS doesn't authenticate login and password although this user exists. The default system/manager has also no chance to login.
Thanks in advance for all hints!

Hi Stephen,
I'm not sure why it would be hanging. You can try holding the reset button on the back of the device for 15 seconds. This is not data destructive, it only resets user and network settings. See if this will allow access to the device.
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Similar Messages

No login via Web Interface

Hello,
after installing iFS (version 9.0.1.1.0) access via Windows Network-neighborhood makes no trouble. Using the Web Interface iFS doesn't authenticate login and password although this user exists. The default system/manager has also no chance to login.
Thanks in advance for all hints!

Hi Stephen,
I'm not sure why it would be hanging. You can try holding the reset button on the back of the device for 15 seconds. This is not data destructive, it only resets user and network settings. See if this will allow access to the device.
Have questions and need answers?
Search the database for answers to FAQ's, software/driver downloads, tutorials, news, features and more!
LenovoEMC Support & Downloads
LenovoEMC North America Support Contact Page

HP LaserJet 400 MFP M425dn: bug in MTU path discovery, printer reboots via web interface

Firmware Datecode: 20121205
1. We can not access this MFU over VPN link. Otherer devices are accessed successfully.
As far as I understand there is an error in MTU Path Discovery.
tcpdump logs are attached.
Is there a way to change MTU of this device?
2. This MFU a reboots when I open page "Settings" of "Networking" submenu (/hp/device/set_config_networkSettings.html?tab=Networking&menu=NetSettings) if option "System" -> "System Setup" -> "Language" is "Russian". But this looks like a very good feature since I've have not found the way to reboot this printer remotely.
Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
$ tcpdump -n -r printer-1.pcap
reading from file printer-1.pcap, link-type EN10MB (Ethernet)
17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
This is more detailed view on some packets.
$ tcpdump -nv -r printer-1.pcap
17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,
P.S. This thread has been moved from LaserJets to Multifunction and All-in-One - HP Forums Moderator

John Getzke wrote:
Its hard to understand what you are trying to do or ask here. We have some offices connected via IPSEC tunnels. IPSEC interface's MTU is 1280 bytes (not 1500 bytes as Ethernet). All other devices successfully work over this VPN link. HP m2727 works. HP m425dn does not work. As a network administrator I've traced source of problem on all possible points and found that HP m425dn has a bug in the "Path MTU Path discovery" routine. The logs I attached shows that any packet of the TCP stream that the printer (160.200) sends to host (4.135) has "Don't fragment" flag set. According to IP standard the router HAVE TO discard the packet with DF flag set and size bigger then MTU since it can not pass a packet further without fragmentation - IPSEC MTU is 1280 bytes only while HP sends 1500 bytes. The router informs the printer about this problem with ICMP message Type: 3 (Destination unreachable) with Code: 4 (Fragmentation needed) suggesting MTU of next hop: 1280. The router does not communicate with the printer itself, it just informs the printer about network problem. According to IP standard the printer HAVE TO resend this data with the size of packet decreased according to suggested size. This is expected behavior of the Path MTU discovery routine. But the printer sends the packet again with the same size and DF flag set. The router again discards the packet and informs printer... This cycle repeats again and again until connection is closed due to timeout. Therefore "Path MTU discovery" routine is broken at this device. It would not be a serious problem, but the printer resends packets at rate over 28000 pps (about 40 MBytes per seconds) and its CPU is so heavily loaded that it even does not respond to touches on its touchscreen. So an innocent attempt to print document on terminal server located at another office leads to inaccessibility of the printer.
The network dump can be downloaded in PCAP format from here.

WISM2-Cannot Login via WEB

Hi everyone
I cannot login the wism2 with browser.
But I can use command to login the wism.
like this:
VSS-6509#session switch 2 slot 9 processor 1
The default escape character is Ctrl-^, then x.
You can also type 'exit' at the remote prompt to end the session
Trying 172.16.31.2 ... Open
User:admin
Password:*********
(WiSM-slot41-1) >
notice:Sometimes I can login via the web.The interface and ip address configuration were correct.
WISM2 log:
*emWeb: Mar 08 05:20:38.189: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 05:04:38.105: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 04:48:38.032: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 04:32:37.951: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 04:16:37.861: #CLI-3-LOGIN_FAILED: cliutil.c:653 Login failed. User:nouser, Service type:-8. excessive failed login attempts.
*emWeb: Mar 08 04:16:37.861: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 04:00:37.780: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 03:44:37.708: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 03:28:37.623: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 03:12:37.550: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 02:56:37.482: #CLI-3-LOGIN_FAILED: cliutil.c:653 Login failed. User:nouser, Service type:-8. excessive failed login attempts.
*emWeb: Mar 08 02:56:37.482: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 02:40:37.396: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 02:24:37.308: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 02:08:37.191: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 01:52:37.103: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 01:36:37.022: #CLI-3-LOGIN_FAILED: cliutil.c:653 Login failed. User:nouser, Service type:-8. excessive failed login attempts.
*emWeb: Mar 08 01:36:37.022: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 01:20:36.951: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 01:04:36.853: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 characters.
*emWeb: Mar 08 00:48:35.253: #CLI-3-LOGIN_FAILED: cliutil.c:576 Login failed. User:nouser, Service type:-8. Username/Password length must be between 3 and 24 char

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Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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855654 wrote:
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No login via Web Interface possible

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