No matter what website i go to mozilla goes straight to problem loading page. i clearly have internet connection but it won't go to any websites. what's wrong with it and what should i do?

Question

i had this problem before. i went to the IT department in my school and they fixed but i dont know how. now it's happening again and i don't know what to do. i've been using internet explorer so i do have internet connection, but i mozilla is way faster and more reliable so i really need this problem to get fixed please and thank you.

Answer 1

Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked