No phoneline,No broadband and the activation date ...

I recently switched from Sky to BT as I was having an issue with my broadband and phoneline that Sky were far from helpful about. Sky took 5 weeks to fix a fault on the phoneline after many promises and many times an engineer didnt turn up when promised.Ive checked the test socket and done all the test.Now im being messed about by BT and im now wondering is this a very normal thing all company's do now.First sky and now BT,who next if I decide to change again??
My equipment (HH4) and activation email arrived on 18th September to say everything was ready to go.
I followed the steps that came with the equipment, but the Hub light never returned to blue. It is stuck on orange and the broadband light is flashing red. Also the phoneline is completely dead and still and its getting towards 2am now.Thing is know all the connections and the phone cable works because Sky finaly fixed the phoneline 2 weeks ago after 5 weeks waiting to get it fixed and its been perfect since and the engineer sent 2 weeks ago put a new cable from the mast to the flat and fitted a new phone socket so BT cant give me the **bleep** my line or equipment is faulty because that would be bull **bleep**! The sky phoneline and broadband went off yesterday morning then a few hours later got texts from bt to say the phoneline and broadband is now active and is ready to use.I even changed the filters over BT sent with the new home hub.I plugged the phone directly in to the test socket and nothing,its completely dead!
Solved!
Go to Solution.

As you have moved from sky to bt, I suspect it will be something to do with the disconnection of the sky equipment in the exchange, and the connection to the bt equipment. If you try that number later on today, hopefully they will get it sorted. also there will be more experienced posters on here, that will probably be able to help you further.......
They have to sleep sometime..........
Don't forget that the only people you'll find on here, is customers that have had some sort of problem. There are going to be many, many others who don't have problems. I had a problem with errors/interference, and with the help of this forum, was able to minimise the effect on my connection........
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

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