NO SERVICE FOR A WEEK!!!

I called with my first service request on July 16, letting them know my phone/internet box was hanging off my wall outside. They have since scheduled to come 4 different times over the last week but never showed up and never called (including one night when I waited up until midnight b/c they said it could be that late). My last call to them was supposedly with a supervisor on July20 who promised service first thing this morning. But the morning has come and gone w/no repair technician and no phone call. With my husband in the hospital, I cannot continue without a phone and cannot continue to schedule our lives around a phone company that never shows. What can I do now...Can someone PLEASE help me?????

Hi helpme2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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I will be in an area without service for a week. I want to use my iPhone as my camera. Any tips on maximizing battery life?

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Leave Airplane Mode enabled.

No Service for 3 weeks & 3 replacement SIM cards!

I've had no service for almost 3 weeks and I've changed my SIM card 3 times as asked by the EE team on the phone. I had service for 1 day last week after I got my 2nd SIM card. Then the day after I'm back to no service again! I've since got a 3rd SIM card and it still doesn't work.
I've tried a pay&go sim and that works, so it's not a problem with the phone.
EE knocked me £20 off my bill when it got to 2 weeks no service, but now I want them to cancel my contract as I've had enough. Does anyone know if they will do this for free and not charge me for the remainder of the contract as they obviously can't fixed the problem. (I only have 3 months left of it)
I'm sick of calling them, I've spoken to 10 different agents over the past 2 weeks!!

Have you tried the SIM card in a different device ? It sounds like there is a issue when they migrate your number to the new SIM card and they are cancelling your new SIM card. But it's wirth trying a different device if you can. Also try going to a store to get a SIM card they can even start the migration of your number.

NO BT SERVICE FOR TWO WEEKS

I'm a BT customer
I cant make or receive calls, I receive less than 1MB Broadband and my BT Vision doesn't work due to the limited broadband speed (V04 error) and this has been for the last two weeks...I currently have three separate faults logged with BT regarding this matter and one complaint, which they don't seem to care about One of the faults says resolved but its obviously not.
I had 8GB speed and full service prior to the failure.
I moved house with BT home move on the 26th August after seeing how smooth it seemed on the TV adverts what could go wrong??
On the day of activation The Engineer arrived and said there was a problem between our house and the exchange, but he wasn't qualified to do the repair so this was the first day I wasted off work. A second Engineering visit was then scheduled to repair the line. I was then told that the problem could have been fixed at the exchange and there was nothing more they could do at our property and that BT would contact us when the repair was complete at the exchange, that was the second day I wasted off work. After a few days with no phone calls and no service I called BT and asked what was going on, they said they were looking into the issues and will get back to me once the problem was resolved. I received a text about an hour later saying all was well and my services were now ready to use. I had wasted a few days off work but was just happy it was working
2 weeks later we get a random text from BT saying our services are now activated and welcome to BT?? from this point nothing has worked and I have spent more that three hours on my mobile phone and have had another day off only for a no-show by the BT Engineer with no phone call or message as to why they didn't turn up or why the services still don't work. I have another Engineer visit scheduled for Monday 10th, which is the last chance for BT - if an Engineer fails to turn up or cant get the line working I will be forced to stop my payments until the BT service is resumed. Can anyone tell me if I'm within my rights to do this? I just want my services back! If I new how many wasted (unpaid) days I would have to take off work and how many hours I would spend on the phone I would have been better to just pay off my contract and defect. since my house move on the 26th Aug I have only had about two full weeks of service any advice as to my rights in this matter would be appreciated?

It's good to hear that your issue is progressing.
Frustrating though it is, I have a certain amount of sympathy with BT because they are totally dependent upon Openreach to handle the faults. It would be the same if your phone service was provided by Sky or anyone else. Openreach have to do the technical stuff and, from my experience, their systems do not seem to be geared up for dealng with the general public and this is why they don't care about missing appointments or just turning up on spec. They have a monopoly and can please themselves because their customer is BT and not you or me.
I find having to go through a call centre frustrating because the people you speak to are not connected at all with the people with the technical knowledge. I have been told many different tales by these people after thay have checked with the engineering department and phoned me back. I even got two completely different versions of what was happening with my phone when I disagreed with what they told me the first time and they referred it back to them again. Someone was making it up - I don't know who. Also you never talk to the same person twice. I think BT could improve this aspect although this is a common problem with large businesses these days.
I live in hope that this will be sorted out soon.
Tony

IPhone in service for a week

iPhone sleep/wake warrenty replacement has now been a week and still showing as repair pending despite it arriving in the Nethrlands on Monday. Does anyone know how long it takes before they return it?

call the number you used to set it up the return

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them eithe

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them either failing or not sending at all. Is there an outage in the Cleveland, Ohio area (zip codes 44129, 44134, 44137) or anything else I can do to resolve this issue?

Not that I'm a Verizon employee, but I have experience in the field. An LTE tower will only extend up to, on a perfect day, with no elevation, 6-7 miles. On a typical day, you will be lucky at four (4) miles. The three ZIP codes you've given are all within about a 12 mile radius. That would mean that 2-3 towers are currently down at the same time, and Verizon would know about it within the hour. Being it's Cleveland, I'm sure they would receive numerous calls regarding an outage of that size.
My point is that if you're having issues in all three ZIP codes, chances are it's a phone issue. If you're handset is simply not receiving LTE, but still receiving 3G, that would signify a SIM card issue. You need to get your SIM card replaced.

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option t

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option to get in touch with these people. Any ideas anyone?

Hi SwarovskiUK,
I'm sorry to hear that you've been having trouble contacting Customer Care. Live Chat is certainly available--are you not seeing the chat option on the Contact Customer Care page? Or are just not able to get through?
In any case, I should be able to help you myself. What can I do for you?
Best,
Sara

Service Problem it keep say Searching... For 3 weeks now

Dear Apple I have a iphone 4 and I'm having some problems with the service bar instead of my service it says Searching... And it been say this for 3 weeks and my company won't even give a new phone what should I do ?

have you tried to restart it?
this is how you do it
http://support.apple.com/kb/HT1430?viewlocale=en_US&locale=en_US

I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue and solved it?

I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue

If you got the Unlocked message it means it was successfully unlocked by AT&T. Apple will not relock or block it. They have no objections to it being used on T-Mobile. It is still under warrantee. Take to an Apple store. They can test it with a SIM from AT&T. If that doesn't work have them replace the phone. Have them verify that the new phone is unlocked. If it does work with the AT&T card then it is a T_Mobile problem.

Lenovo service is not able to repair a X240 for 6 weeks now

For meanwhile 6 (!) weeks lenovo is not able to repair my X240. I never thought, that it would be so difficult to repair one of lenovos highend laptops with 3 years service and extended warrenty
I have to mention, that this ist my 2nd X240. The first one was replaced by lenovo, because it was so bad build, that the local lenovo service denied to open the laptop.
The new one (4 months old) had until now two new displays, three mainboards and a new SDD.
About the 10th of december i opened a service request at IBM ESC, because the laptop didn't boot and the new display (the one before died) showed such an extreme ghosting, that one could read on the lock-screen, what was on the screen, before i locked the screen. Second problem: the laptop didn't wake up from standby.
Got a ticket number, but the service needed weeks to get the needed parts.
In janaury 2015 the service showed up. Meanwhile the laptop booted again. They replaced the display and mainboard. The technician repaced the mainboard to be "sure" that this will not happen again. Result: the laptop didn't boot. His opinion: either the SDD or Mainboard or SSD cable is the reason. He did not use my "old" mainboard, instead he left and said they will contact me again. After he left i saw that he did not assemble the body of the laptop correct wtih the result, that above the rear battery the body was open and bent. And it happend.. nothing! They closed the ticket!!!
A week later the mailroom called and told me that ibm send a parcel. A new SSD! But.. no technician! So i called lenovo again. They told me to open the Laptop and replace the SSD. I refused that. The new X240 is not so easy to open. I told them too, that the SSD cable could be also the reason for the problem.
After DAYS (!) they send me a technician with a new mainboard and he repalced the SSD (which i had to send back to lenovo!). Again no success and he had no SSD cable.
I showed him the body of the laptop and he told me that this is not covered by the warenty. Pardon??? This was not my fault!
Lenovo didn't show up again until i called them. And again a new technician with a new mainboard and without an SSD cable showed up! And what happened? Right! Nothing! The new mainboard did not fix the problem! Surprise.
I called again the support. Told them, that i could not be so difficult to get an SSD cable and a technician.But.. they suggested to send the laptop back to lenovo to repair it. I told him that for 6 weeks the laptop is not working now and that i need that laptop fixed! I don't want to send it in and wait again weeks for the return. The extended warrenty says, that they will repair my laptop on my desk! He told me that he will solve my problem... And what did i get? Yeees, a sticker for a parcel and instructions how to contact UPS.
Sorry lenovo, that is the worst performance ever. 6 Weeks and lenovo is not able to replace a SSD cable and to get the laptop in the shape (closed body) that it was before 3 technicians ruined it.
So lenovo, sry, no carbon 2015 for me. I have to look for an other brand after a bunch of Thinkpads.

Thanks again - Alas, I've been there. Deleted Search a dozen times, at least, and tried installing it, initially using a PowerShell script (tried several scripts actually, from full-blown total Search Applications with extensive topologies to the most basic
of basics 'please just start without showing me errors'), PowerShell line-by-line to see where things went South, next tried installing through Central Admin (hoping that it was my own stupidity in overlooking things and hoping The System would get it right
for me), and eventually even tried using the config wizzard as a total and utter last resort - Nothing worked.
At first, I found out that removing a Service App needs a *little* bit more work than simply removing it through Central Admin, but by now I can truthfully state that if there's one thing I've become supergood at, it's removing Search Service Applications.Totally.
I will check out the article, though - I realized early on in my SharePoint experience that regardless of what you think you know, there's so much more to find out. I know, that's almost philosophical. That is, my friends, indeed the point I've reached...

I am from the US and have been in the UK for three weeks. My phone was picking up the local carriers fine until today it randomly stopped and I keep having no service. I'm in the same place I have been and I don't know why it changed today.

I have been studying abroad for 3 weeks. Today my phone stopped picking up the local carriers and keeps saying i have no service. I'll randomly get it for a second but then it goes out. It hasn't been a problem this whole time and I am in the same location. It's a 4s

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Verizon Email service has been down for a week

I heard a rumor that Verizon was falling apart and the company was going to go bankrupt about a month ago. I figured it was just talk. But now with this BIG Internet email debacle I believe it might be true.
What kind of internet company would interrupt their email to all their customers without any kind of warning and then not be able to fix it in a matter of hours; NOT DAYS??
I’ll tell you what kind of a company would do that. A company standing on shaky financial footing, that’s who.
All companies know customers do not like unhappy surprises; like “SURPRISE your Email won’t be working for a week or two. It can only lead one to the belief that the company was trying to pull off a Hail Marry play by updating their system on a hope and a prayer that nothing would go wrong. They had no “fall back” plan?
Some where in a meeting before doing the system update someone had to ask.
“What if it crashes?”
The only answer I can think of that fits in this type, of SURPRISE it’s broke, situation is:
“We don’t have enough money to set up a dual system to run in tandem in case something goes wrong.”
The conclusion drawn must be that Verizion is without financial backing or broke or they would not put their customers through this kind of business interrupting ordeal.
An other business ploy they might be attempting to pull off would be if they heavily insured the server change over so as they would get paid big bucks if the system update failed.
Either way Verizon must need money more than they need happy customers.
I, for one, will be seeking service elsewhere.

millerja wrote:What kind of internet company would interrupt their email to all their customers without any kind of warning and then not be able to fix it in a matter of hours; NOT DAYS??
Um... My email is working fine. So obviously not ALL customers.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

$209 bill for 2 weeks service??

I signed up for XFINITY because AT&T service in my area sucks and those are the only 2 providers. AT&T only goes up to 8mbps for $64/month while XFINITY was only $54 (including modem rental) for 75mbps. The 1st day or 2 it worked great but after that it was horrible. It would only work with an ethernet cable so I would have to stand in front of the modem to plug in my laptop using ethernet. I called them and they had me run speed tests on my phone and laptop. My phone went up to 6mbps while the laptop only did 0.69mbps without the cable. They said they would send someone out. The guy came 3 days later and all he did was run a test on his phone and told me to buy a $60 wireless adapter for all the devices I want to connect. I called XFINITY the next day to cancel and they said I won't be charged anything ($54.99 internet, $99 installation) I cancelled on the 16th, dropped of my equipment at the store on the 19th and they finally shut off my service on the 27th. On 7-30 i get 3 different bills for $209 for $100 installation, $55 internet and modem and $50 service fee and about $4 in other taxes and fees. I called and they told me they would adjust it but as of now 8-5 aka 6 days later its still $209.. I'm so glad I didnt set up auto pay like i usually do for my credit card and car insurance. I used the service for about 2 days and cancelled after 7 days and they want $209.. Ridiculous. Id rather go to starbucks with my laptop every day and get a frap then pay ATT or XFNTY $55 or $64

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon is Capping Internet Speed/Service for "Unlimited" Customers

Some recent news has been brought to my attention by Verizon Wireless' customer service department, and I think that given the severity of Verizon Wireless’ continued breach of contract to Internet customers, this matter should be brought to everyone else's attention as well.
I originally purchased a Verizon Wireless USB Internet Card in 2007. I was offered a plan that entitled me to an “Unlimited Internet Usage Allowance”. I kept the same wireless Internet device for two years and never acquired any issues or concerns. On January 20th, 2010, I went into a Verizon store and was offered a free upgrade to the new MiFi Mobile HotSpot. I was told that I could test the product for 30 days to make sure that it worked to my standards and my Internet needs. It worked perfectly. I used it for multiple computers in my home, as well as work and travel.
My problem with the Verizon MiFi began on October 21st, 2010 when my Internet suddenly became extremely slow and unable to access any web pages without minutes of waiting. I continued to call customer service and go into the Verizon stores throughout the month in hopes that someone could find a ‘glitch’ and solve my issue of what soon became No Internet access. I did all this with patience and good faith, as I have continued to pay $60 a month for “High speed 3G” service. Two weeks ago, I took the MiFi device into the store and requested a new device since it became entirely defective. My new device arrived in the mail and I have still spent the last week going through the ring-around circus of Tech support and the only logic they can come up with is, "Either the device is defective or my computer is too old." This is not the case, as I recently purchased a new laptop.
What I discovered was that Verizon neglected to inform me for the past two months that I had gone over my "undisclosed usage threshold" (Even though I pay for Unlimited Allowance) and now my internet speed has been capped and I am unable to access the Internet. I spent 4 hours on the phone yesterday and weaved my way into a small department called "AIT" which is supposedly a new sub-contracted company that is suppose to help negotiate my "situation". They of course are closed, and my numerous voice mails will most likely never be returned.
At this point, I am still paying for something that does not work, and Verizon has taken it upon themselves to decide "how often" I can use the internet. This was not disclosed to me in my contract that I signed in Jan 2010, when I continued my Wireless plan for "unlimited usage allowance."
I want everyone to be aware of this, before they head out this holiday season and spend hundreds of dollars on a Verizon Wireless Internet Device, and eventually will have to deal with the same nonsense I'm currently going through right now!

I started with one of the few unlimited plans back in 2008- They kept telling me to "hang on to it- cause it won't be around for long!" So I did and when I upgraded my device- everything worked great for 7 months. I started using it more frequently as a hot spot for more than one computer, we're talking email, web browsing and paying bills- Not Xbox360 for 24 hours a day or fownloading 10 videos a day!? I don't even know how to do that!?!
And the first month we went over- we got capped! Now it runs at about a quarter of the speed. Which was never disclosed to me. And to think- they market this MiFi 2200 as a hotspot for up to 5 computers??? I can only imagine how quickly people are being capped.

PHONE SERVICE FOR SPECIAL NEED CUSTOMER - YOU NEVER SHOWED????

We have been able to maintain my brother-in-law in an independent setting for most of his 59 years of life. Beyond his diabetes, cognitive delays and heart disease, he also struggles with the residual effects of schizophrenia and an awareness that he his different from other people. Recently, we had to move him into a new apartment and he needed land line phone service. We were not thrilled that we would have to wait more than 3-weeks to get an appointment - even after we explained he has medical needs - but we put as many supports as we could around him (needless to say, he forgets to charge his cell phone, but the walkie-talkies worked ok).
THEN the day of our appointment arrives - AND NO VERIZON??? We waited from1-5pm, taking time off work... and no technician showed. When we called to ask the status of our appointment, we were told that the appointment was on the computer but no notes as to why no one came. We were told we could Verizon could come the net day (which would be today , as I write) but it would be any time between 8am-5pm.
Why is this ok? Where is the customer service, the care? Why do I now have to wait from 8-5 for another technician - when we should ahve been put first on someone's list? I know we are not getting FIOS but...
I am venting here because there seems to be no customer concern hotline or email and I do not think this should get lost in the shuffle. Phone service for my brother-in-law is essential and vital to his wellbeing and abilitty to continue to function safely within the community. How can I recommend and respect your commitment to servicing persons with disabilities and special needs if this is my experiences with Verizon?

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
eocb wrote:
AND -
No one showed again today... When I called this afteroon to follow up if anyone was going to show - I was told, "No one is coming - Can't get you another appointment until the 23rd - and that's expedited" WHAT???? But my appointment was for YESTERDAY??? YOU DIDN'T SHOW UP. Why do I need a new 'expedited' appointment? AND, where was my phone call that you were NOT coming?
Verizon - please... explain this customer careappraoch? especially for someone that needs the phone service for his safety and well being. We ONLY needed the phone turned on - This is appalling and should NEVER have happened.
Shame on you, Verizon.

NO SERVICE FOR A WEEK!!!

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