No Sound except through headphones

I have an Envy Phoenix 810 PC with an Envy 23 Monitor with built in speakers running windows 7. I can test sound on the computer with headphones and they work and I can test the internal speakers on the monitor and they work but I cannot get any sound externally without headphones. I called hp support and really got the run-around. This is the same problem with my home computer same configuration except it is running windows 8.1. Both computers are new but I am frustrated with this issue. HP support had me run system recovery on my computer at home with no success. Another support person reinstalled all the drivers but still there is no sound except with headphones. Do you have any suggestions? I have a jack plugged from monitor to computer.

Hi,
Envy Phoenix 810 PC is a series of many models/products, what is yours ? How do you connect them ?
Regards.
BH
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