No sound from headphones on HP Pavilion dv6-6002er

Hi. I have notebook HP Pavilion dv6-6002er with Windows 7 64-bit OS.
So I have a problem with my sound jack. There are two jack in computer and both doesn't work.
Some information about my notebook/
Audio: ATI SB800 - High Definition Audio Controller (IDT 92HD81B1X)
Version of BIOS: F.21.
Version of audio driver: 6.10.6330.0
Internal speakers work good, but when i insert headphones i hear something like click in headphones and no sound than.
Someone know any solution of this problem?
Thanks.

Hi,
Welcome to the forum.
mesteno wrote:
Hi. I have notebook HP Pavilion dv6-6002er with Windows 7 64-bit OS.
So I have a problem with my sound jack. There are two jack in computer and both doesn't work.
Some information about my notebook/
Audio: ATI SB800 - High Definition Audio Controller (IDT 92HD81B1X)
Version of BIOS: F.21.
Version of audio driver: 6.10.6330.0
Internal speakers work good, but when i insert headphones i hear something like click in headphones and no sound than.
Someone know any solution of this problem?
Thanks.
Only one of the jacks is for sound ouput. Take a close look and notice that one has an icon of a microphone and the otheris an icon of headphones. You will only get sound output if you connect the headphone (they usually have icons as well) 35mm plug to the proper jack on the notebook. Sound normally switches automatically from the speakers to the headphones when connected unless changes have been made to the Sound settings in Control panel.
You should try the Microsoft Fixit center for the automated sound fixit utility.  
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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