No sound whilst on-line but CD's play ok. Adobe Flashplaye​r won't install while browser on.

Can anyone help with the above problem please?  I cannot play any video clips on-line but can play my cd's.  Adobe Flashplayer won't install while my browser is on.  I have tried with Internet Explorer 9 and my default browser which is Firefox.
Would be so grateful for any help on this issue.

I cannot get video people send me cant install flashplayer

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    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
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