Nokia 5530 Expressmusic - WLAN list all the time!!...
Hi all,
I seem to be having a very different problem in comparison to most you.
Every 10 minutes or so I get a list of Wireless networks and I just can't stop it.
Have used home wireless lan with no problem, but this local list keeps coming up.
Have set home LAN as priority in list.
Have hidden others but list still comes back as it seems to be scanning all the time.
I have selected show WLAN Availability - NEVER but this is making no difference.
Please help,
I would apprecitiate your ideas,
Many thanks
Laney
I guess that some program needs a connection.
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N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009
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Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.5 (10.5)
Build Info: iTunes-10509941~1
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0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
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12 com.apple.iTunes 0x00004ac9 0x1000 + 15049
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x924bc382 kevent + 10
1 libSystem.B.dylib 0x924bca9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x924bbf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x924bbcfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x924bb781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x924bb5c6 start_wqthread + 30
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0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
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6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 ....audio_hijack_server.hermes 0x01e744e1 ah_serv_loop + 161
3 libSystem.B.dylib 0x924c3259 _pthread_start + 345
4 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0003fc4c 0x1000 + 257100
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x924bb412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x924bb9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x924bb5c6 start_wqthread + 30
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0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x0091a377 0x1000 + 9540471
7 com.apple.iTunes 0x0091a3a1 0x1000 + 9540513
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10 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.iTunes 0x0013dded 0x1000 + 1297901
3 libSystem.B.dylib 0x924c3259 _pthread_start + 345
4 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9250e31e accept$UNIX2003 + 10
1 com.apple.iTunes 0x007c459f 0x1000 + 8140191
2 com.apple.iTunes 0x007ab6ed 0x1000 + 8038125
3 com.apple.iTunes 0x007ab883 0x1000 + 8038531
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5 libSystem.B.dylib 0x924c3259 _pthread_start + 345
6 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x9250e31e accept$UNIX2003 + 10
1 com.apple.iTunes 0x007c459f 0x1000 + 8140191
2 com.apple.iTunes 0x007ab6ed 0x1000 + 8038125
3 com.apple.iTunes 0x007ab883 0x1000 + 8038531
4 com.apple.iTunes 0x008368f9 0x1000 + 8607993
5 libSystem.B.dylib 0x924c3259 _pthread_start + 345
6 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 10: com.apple.CFSocket.private
0 libSystem.B.dylib 0x924b4ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x94df5c53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x924c3259 _pthread_start + 345
3 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b3e0 0x1000 + 41952
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b3e0 0x1000 + 41952
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b3e0 0x1000 + 41952
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x00021b57 0x1000 + 133975
5 com.apple.iTunes 0x008368f9 0x1000 + 8607993
6 libSystem.B.dylib 0x924c3259 _pthread_start + 345
7 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x007b8e4e 0x1000 + 8093262
7 com.apple.iTunes 0x007b95e2 0x1000 + 8095202
8 com.apple.iTunes 0x000520dc 0x1000 + 331996
9 com.apple.iTunes 0x008368f9 0x1000 + 8607993
10 libSystem.B.dylib 0x924c3259 _pthread_start + 345
11 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x007b8e4e 0x1000 + 8093262
7 com.apple.iTunes 0x007b95e2 0x1000 + 8095202
8 com.apple.iTunes 0x000520dc 0x1000 + 331996
9 com.apple.iTunes 0x008368f9 0x1000 + 8607993
10 libSystem.B.dylib 0x924c3259 _pthread_start + 345
11 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x007b8e4e 0x1000 + 8093262
7 com.apple.iTunes 0x007b95e2 0x1000 + 8095202
8 com.apple.iTunes 0x000520dc 0x1000 + 331996
9 com.apple.iTunes 0x008368f9 0x1000 + 8607993
10 libSystem.B.dylib 0x924c3259 _pthread_start + 345
11 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x007b8e4e 0x1000 + 8093262
7 com.apple.iTunes 0x007b95e2 0x1000 + 8095202
8 com.apple.iTunes 0x000520dc 0x1000 + 331996
9 com.apple.iTunes 0x008368f9 0x1000 + 8607993
10 libSystem.B.dylib 0x924c3259 _pthread_start + 345
11 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b3e0 0x1000 + 41952
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b3e0 0x1000 + 41952
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 21:
0 libSystem.B.dylib 0x92495afa mach_msg_trap + 10
1 libSystem.B.dylib 0x92496267 mach_msg + 68
2 com.apple.CoreFoundation 0x94db62df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94db53c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94dbb304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b3e0 0x1000 + 41952
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x924c3259 _pthread_start + 345
8 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 22:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x007b8e4e 0x1000 + 8093262
7 com.apple.iTunes 0x007b95e2 0x1000 + 8095202
8 com.apple.iTunes 0x000520dc 0x1000 + 331996
9 com.apple.iTunes 0x008368f9 0x1000 + 8607993
10 libSystem.B.dylib 0x924c3259 _pthread_start + 345
11 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 23:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x007b8e4e 0x1000 + 8093262
7 com.apple.iTunes 0x007b95e2 0x1000 + 8095202
8 com.apple.iTunes 0x000520dc 0x1000 + 331996
9 com.apple.iTunes 0x008368f9 0x1000 + 8607993
10 libSystem.B.dylib 0x924c3259 _pthread_start + 345
11 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 24:
0 libSystem.B.dylib 0x924c3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x924c375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x924c53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000b5bb 0x1000 + 42427
4 com.apple.iTunes 0x0000b4d2 0x1000 + 42194
5 com.apple.iTunes 0x0000b355 0x1000 + 41813
6 com.apple.iTunes 0x007b8e4e 0x1000 + 8093262
7 com.apple.iTunes 0x007b95e2 0x1000 + 8095202
8 com.apple.iTunes 0x000520dc 0x1000 + 331996
9 com.apple.iTunes 0x008368f9 0x1000 + 8607993
10 libSystem.B.dylib 0x924c3259 _pthread_start + 345
11 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 25 Crashed:
0 com.apple.CoreFoundation 0x94dad0d6 __CFCopyFormattingDescription + 38
1 com.apple.CoreFoundation 0x94da6270 _CFStringAppendFormatAndArgumentsAux + 6496
2 com.apple.CoreFoundation 0x94da48d9 _CFStringCreateWithFormatAndArgumentsAux + 105
3 com.apple.CoreFoundation 0x94dad0ae CFStringCreateWithFormatAndArguments + 46
4 MetadataLib.dylib 0x97fc567a readRawTiffPropsFromPath + 161264
5 MetadataLib.dylib 0x97fab102 readRawTiffPropsFromPath + 53368
6 MetadataLib.dylib 0x97fab2e1 readRawTiffPropsFromPath + 53847
7 MetadataLib.dylib 0x97f9dc2c readRawTiffProps + 11836
8 MetadataLib.dylib 0x97f9dc62 readRawTiffProps + 11890
9 MetadataLib.dylib 0x97fd2572 readRawTiffPropsFromPath + 214248
10 MetadataLib.dylib 0x97f9ac25 readMakerNoteProps + 137
11 com.apple.ImageIO.framework 0x9a4d1ffd readMakerNoteProps + 153
12 com.apple.ImageIO.framework 0x9a44d0c7 readProps + 1132
13 com.apple.ImageIO.framework 0x9a44cfd2 readProps + 887
14 com.apple.ImageIO.framework 0x9a463f93 readTiffPropsFromData + 236
15 com.apple.ImageIO.framework 0x9a463e9a readExifData + 92
16 com.apple.ImageIO.framework 0x9a461bde initImageJPEG + 2222
17 com.apple.ImageIO.framework 0x9a461326 _CGImagePluginInitJPEG + 69
18 com.apple.ImageIO.framework 0x9a44a334 makeImagePlus + 690
19 com.apple.ImageIO.framework 0x9a449f2e _CGImageSourceGetPropertiesAtIndexInternal + 75
20 com.apple.ImageIO.framework 0x9a449eaf CGImageSourceCopyPropertiesAtIndex + 127
21 com.apple.iTunes 0x005894ff 0x1000 + 5801215
22 com.apple.iTunes 0x00589c27 0x1000 + 5803047
23 com.apple.iTunes 0x0059d416 0x1000 + 5882902
24 com.apple.iTunes 0x005a1be4 0x1000 + 5901284
25 com.apple.iTunes 0x000520dc 0x1000 + 331996
26 com.apple.iTunes 0x008368f9 0x1000 + 8607993
27 libSystem.B.dylib 0x924c3259 _pthread_start + 345
28 libSystem.B.dylib 0x924c30de thread_start + 34
Thread 25 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x94dad0c4 ecx: 0x00000000 edx: 0x00000000
edi: 0x00000001 esi: 0x00000000 ebp: 0xb0393b88 esp: 0xb0393b50
ss: 0x0000001f efl: 0x00010202 eip: 0x94dad0d6 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000006
Binary Images:
0x1000 - 0xf84fd7 com.apple.iTunes 10.5 (10.5) <CF368726-AFEA-797C-DB5B-64E35ABB00E7> /Applications/iTunes.app/Contents/MacOS/iTunes
0x11d6000 - 0x1251fef com.apple.iTunes.iPodUpdater 10.4 (10.4) <8FAA906B-A61D-912A-E534-29D094FB180A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1296000 - 0x12bbff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x12e3000 - 0x12e8ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x12ee000 - 0x1511ff7 +libgnsdk_dsp.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <F33A74F3-6232-4933-18EB-3F3251CBFFCA> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.3.dylib
0x152c000 - 0x15f6fe7 +libgnsdk_sdkmanager.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <DFAA35B6-6424-5400-4AE8-30C7121BEEB0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.3.dylib
0x160d000 - 0x164ffe7 +libgnsdk_submit.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <8B86BE3D-0BD6-853C-53AE-596073375997> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.3.dylib
0x1654000 - 0x1674fe7 +libgnsdk_musicid.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <E6DBB1B3-0785-5066-02DB-16BC338656FE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.3.dylib
0x1681000 - 0x16c6ff7 com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
0x16e5000 - 0x1a50ff3 com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
0x1ab5000 - 0x1df5feb com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
0x1e6f000 - 0x1e7bff7 +com.rogueamoeba.audio_hijack_server.hermes 3.0.2 (3.0.2) <61CE7396-0EC6-AA0B-4A51-4A39EE56DE8F> /usr/local/hermes/modules/Instant Hijack Server.hermesmodule/Contents/MacOS/Instant Hijack Server
0x1ef9000 - 0x1efaffd +com.1passwd.InputManager 2.11.1 (7647) <0EAC0EFE-B0D0-C74A-43C2-15B23182095D> /Library/InputManagers/1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
0x37f2000 - 0x37f5fff com.apple.LiveType.component 2.1.2 (2.1.2) /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
0x37fa000 - 0x37fbff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x14a00000 - 0x14cffff7 com.apple.CoreFP 2.0.35 (2.0.35) <C8DA8AA0-1A9F-E808-EED4-626B819ECBDB> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x15bb7000 - 0x168f7fe7 com.apple.CoreFP1 1.13.35 (1.13.35) <CDB58308-9549-CABD-19E6-8AEBEA32A98B> /System/Library/PrivateFrameworks/CoreFP1.framework/CoreFP1
0x16f79000 - 0x16f7dff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x16f82000 - 0x16f88ff7 com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x16f8f000 - 0x16fb5fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <32607000-7573-6D51-ABC3-420B4A0D6629> /usr/lib/libssl.0.9.7.dylib
0x16fff000 - 0x17004ff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <8511A037-AFDE-5D1A-67DA-1B4837432D85> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
0x18263000 - 0x1837efe3 com.apple.AppleGVAFramework 1.2.44 (1.2.44) <6595EE22-663F-68BF-D349-15A79D6A9046> /System/Library/PrivateFrameworks/AppleGVA.framework/AppleGVA
0x19100000 - 0x19165ffe com.apple.LiveType.framework 2.1.2 (2.1.2) /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
0x191e7000 - 0x19271ff7 com.apple.mobiledevice 503 (503) <17EF060D-A6D6-D658-4DC9-6728FA2450A9> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x192b9000 - 0x1936efe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
0x193b4000 - 0x1959afef com.apple.audio.codecs.Components 2.0.3 (2.0.3) <8DA1B494-CD97-D4CC-3D5D-FACFAAE9D968> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x70000000 - 0x700cbfff com.apple.audio.units.Components 1.6.5 (1.6.5) <E50D0989-0609-EAF7-3B3B-B10D7847BAA5> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <28F0312C-0678-159E-34E2-9A4E3DEADB20> /usr/lib/dyld
0x901e2000 - 0x901e2ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x901e3000 - 0x9040eff3 com.apple.QuartzComposer 4.2 ({156.30}) <2C88F8C3-7181-6B1D-B278-E0EE3F33A2AF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x9040f000 - 0x90410ff7 com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x90411000 - 0x904cdfff com.apple.ColorSync 4.6.6 (4.6.6) <7CD8B191-039A-02C3-EA5E-4194EC59995B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x904ce000 - 0x90cbd557 com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9131b000 - 0x91329fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib
0x9157f000 - 0x91611fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91612000 - 0x916affe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x916b0000 - 0x916e3fff libTrueTypeScaler.dylib ??? (???) <0F04DAC3-829A-FA1B-E9D0-1E9505713C5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x916e4000 - 0x916f4ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x91731000 - 0x917a0ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <2FC2178F-FEF9-6E3F-3289-A6307B1A154C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x917a1000 - 0x91839fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9183a000 - 0x9183eff7 libGFXShared.dylib ??? (???) <801B2C2C-1692-475A-BAD6-99F85B6E7C25> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9183f000 - 0x91c74ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x91c75000 - 0x91cf7ffb SecurityFoundation ??? (???) <006B3166-E7E2-F763-04FC-3DD458C14F5F> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x91cf8000 - 0x91da0ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x91da1000 - 0x91e0fff7 com.apple.QuickLookUIFramework 2.3 (327.6) <74706A08-5399-24FE-00B2-4A702A6B83C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x91e10000 - 0x91e11ff7 libScreenReader.dylib ??? (???) <E559E38F-FB36-C1C4-B915-D3A4E4354921> /usr/lib/libScreenReader.dylib
0x91e15000 - 0x91e95feb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x91eb8000 - 0x91ed8fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib
0x91ed9000 - 0x91f2fff7 com.apple.MeshKitRuntime 1.1 (49.2) <F1EAE9EC-2DA3-BAFD-0A8C-6A3FFC96D728> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x91f30000 - 0x91f74fe7 com.apple.Metadata 10.6.3 (507.15) <460BEF23-B89F-6F4C-4940-45556C0671B5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91f8b000 - 0x9208cfe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C75F921C-F027-6372-A0A1-EDB8A6234331> /usr/lib/libxml2.2.dylib
0x9208d000 - 0x920bdff7 com.apple.MeshKit 1.1 (49.2) <ECFBD794-5D36-4405-6184-5568BFF29BF3> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x920be000 - 0x92159fe7 com.apple.ApplicationServices.ATS 275.19 (???) <9FA31967-CF14-B033-EB8D-570561D12A13> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9215a000 - 0x9247efef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9247f000 - 0x92494fff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92495000 - 0x9263cff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x9263d000 - 0x92648ff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92649000 - 0x92651ff7 com.apple.DisplayServicesFW 2.3.3 (289) <828084B0-9197-14DD-F66A-D634250A212E> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x92652000 - 0x92666ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x92667000 - 0x926a2feb libFontRegistry.dylib ??? (???) <AD45365E-A3EA-62B8-A288-1E13DBA22B1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x926a3000 - 0x926ddff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <6875335E-0993-0D77-4E80-41763A8477CF> /usr/lib/libcups.2.dylib
0x927e9000 - 0x927e9ff7 com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x927ea000 - 0x927edff7 libCoreVMClient.dylib ??? (???) <F58BDFC1-7408-53C8-0B08-48BA2F25CA43> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x92835000 - 0x92941ff7 libGLProgrammability.dylib ??? (???) <04D7E5C3-B0C3-054B-DF49-3B333DCDEE22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x92942000 - 0x92ba7feb com.apple.security 6.1.2 (55002) <7F00A51B-F22A-0EBC-A321-923472D686BD> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x92ba8000 - 0x92bdbff7 com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x92bdc000 - 0x92e4dfef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92e4e000 - 0x92e86ff7 com.apple.LDAPFramework 2.0 (120.1) <001A70A8-3984-8E19-77A8-758893CC128C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x92f7b000 - 0x930fdfe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x930fe000 - 0x9310bff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9310c000 - 0x93112fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93113000 - 0x9311eff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9311f000 - 0x93147ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib
0x93148000 - 0x9316effb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x9316f000 - 0x931b5ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x931b6000 - 0x933ffffb com.apple.JavaScriptCore 6534.51 (6534.51.21) <EA8C05E3-4719-B3FA-E17E-EC9BBC09F5B2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x93400000 - 0x93443ff7 com.apple.NavigationServices 3.5.4 (182) <753B8906-06C0-3AE0-3D6A-8FF5AC18ED12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x93444000 - 0x9348bffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x9351b000 - 0x93555fe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C62A7753-99A2-6782-92E7-6628A6190A90> /usr/lib/libssl.0.9.8.dylib
0x93556000 - 0x935a3feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x935a4000 - 0x935fcfe7 com.apple.datadetectorscore 2.0 (80.7) <58C659CA-72CC-31D2-9732-09BF1A0CAAF6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x935fd000 - 0x93604ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
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Model: iMac11,3, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 8 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDS722020ALA330, 1.82 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa130000 / 5
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa132000 / 7
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfd130000 / 5
USB Device: External HDD, 0x0c0b (Dura Micro, Inc.), 0xb159, 0xfd132000 / 7
USB Device: External HDD, 0x0c0b (Dura Micro, Inc.), 0xb159, 0xfd131000 / 6
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000 / 3>Version: Don't know where to find that
Every Windows program that I have shows you the current version when you click HELP and then the ABOUT option
>gamplay footage recorded using dxtory
Go back to http://forums.adobe.com/community/premiere and enter
dxtory
in the area just under Ask a Question
You may now read all the previous discussions of your error... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
>imported footage and then dragged it into the editor
For CS5 and later, the easy way to insure that your video and your project match
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/message/3776153
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341
>I don't know
The tutorial list in message #3 http://forums.adobe.com/message/2276578 may help -
Little circle turns/ page doesn't load/ problem triangle comes up almost all the time
The little connecting circle comes on and turns no matter what -- whether it's from a bookmark, an email, a typed in address. It turns and turns, then either times out or says problem loading page ALMOST all the time (I can't figure our why or why not). I just downloaded the latest versions of both Firefox & Thunderbird. I check my AVG and Firefox has a clear pass.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Why is PS CC2014 crashing all the time? Can anyone with experience help?
Hi there
I have had relentless problems with all versions of PS CC and PS CC 2014. It crashes almost every time I use it. Some days I get away with it, but mostly I don't. It is basically becoming unusable which is a nightmare because I rely on it for my work. I lose time and work frequently. I have to manually save my files every few minutes for fear of losing everything. A classic cause of it crashing is just opening a file, grabbing a folder of layers, holding down shift to restrain vertical / horizontal direction and dragging with the move tool to reposition in the document. Bam, APPCRASH. A typical fault message is this, which I just generated now, by doing just that:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.0.236
Application Timestamp: 542531ba
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 0000000000027b0b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: f116
Additional Information 2: f1169e5949b625e6ff320471dc2e63c2
Additional Information 3: ca58
Additional Information 4: ca58819a9254a4ddaed3ec0fe7f101b2
I have looked up this C0000005 code and it suggests that the application is trying to address illegal blocks of memory. If that helps.
Another classic is when I try to SAVE AS and the dialogue fails to display the folder structure in the window so I cannot select a location. Once this happens, we're heading into crash land.
Only PHOTOSHOP does this. I have plenty of professional software and tools on my system.
BEFORE ANYONE SUGGESTS I UPDATE MY VIDEO CARD DRIVERS, PLEASE READ:
I have a Radeon HD7750 card, which is approved for use with PS.
I have the very latest drivers for it (not the BETA release, but the very latest stable drivers and latest Catalyst Control Centre update). I have had problems with all versions of PS CC and CC 2014 and that's through various video card driver updates.
I have completely uninstalled PS CC2014 and all other versions of PS and uninstalled Creative Cloud and reinstalled both from scratch to try to solve this but it hasn't helped.
I have no third party plugins in PS
I have done regular and recent comprehensive checks on all my hardware and updated drivers, from BIOS, to CHIPSET and everything else.
I have no IRQ conflicts, no problems in device manager
I have monitored my system temperatures and they are fine
I have done 16 hours of MEMTEST+ on my 16GB of DDR3 RAM - over 4 complete passes, with no errors
I have stress-tested my video card with FUTUREMARK and it is perfectly fine within its capabilities
I have even installed Steam and the a PC game (which I don't normally do) and it stands up just fine, no crashes.
I have run a Windows System Health Check and his shows green lights for everything
I have done a file system integrity check and no errors are found
No other software on my system crashes like this, but PS does it all the time
I use Adobe Bridge, and I've never had it crash. I use Adobe Reader, it's fine. I use Adobe Premier Elements 12 sometimes, it's fine. Adobe Photoshop CC / 2014 is not fine.
I don't want to moan, I really need a solution and if anyone experienced can suggest something that goes beyond doing the the above I would be very grateful for your help
PERFORMANCE SETTINGS:
PS SYSTEM INFO:
Adobe Photoshop Version: 2014.2.0 20140926.r.236 2014/09/26:23:59:59 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3500 MHz
Built-in memory: 16268 MB
Free memory: 9930 MB
Memory available to Photoshop: 14551 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1024, right=3200
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="AMD Radeon HD 7700 Series"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="14.301.1001.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 7700 Series"
glgpu[0].GLRendererID=26687
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"
glgpu[0].GLDriverDate="20140915000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 AMD-APP (1573.4)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1573.4)"
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="Capeverde"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1573.4 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=5.25736e+010
clgpu[0].CLCompute=379.453
License Type: Subscription
Serial number: {REMOVED FOR PRIVACY}
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Em\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
K:\, 221.6G, 221.2G free
J:\, 244.1G, 233.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2
Plugin.dll Adobe Photoshop CC 2014 15.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.46
PSArt.dll Adobe Photoshop CC 2014 15.2
PSViews.dll Adobe Photoshop CC 2014 15.2
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 15.2 (2014.2.0 x001)
Accented Edges 15.2
Adaptive Wide Angle 15.2
Angled Strokes 15.2
Average 15.2 (2014.2.0 x001)
Bas Relief 15.2
BMP 15.2
Camera Raw 8.6
Camera Raw Filter 8.6
Chalk & Charcoal 15.2
Charcoal 15.2
Chrome 15.2
Cineon 15.2 (2014.2.0 x001)
Clouds 15.2 (2014.2.0 x001)
Collada 15.2 (2014.2.0 x001)
Color Halftone 15.2
Colored Pencil 15.2
CompuServe GIF 15.2
Conté Crayon 15.2
Craquelure 15.2
Crop and Straighten Photos 15.2 (2014.2.0 x001)
Crop and Straighten Photos Filter 15.2
Crosshatch 15.2
Crystallize 15.2
Cutout 15.2
Dark Strokes 15.2
De-Interlace 15.2
Dicom 15.2
Difference Clouds 15.2 (2014.2.0 x001)
Diffuse Glow 15.2
Displace 15.2
Dry Brush 15.2
Eazel Acquire 15.2 (2014.2.0 x001)
Embed Watermark 4.0
Entropy 15.2 (2014.2.0 x001)
Export Color Lookup Tables NO VERSION
Extrude 15.2
FastCore Routines 15.2 (2014.2.0 x001)
Fibers 15.2
Film Grain 15.2
Filter Gallery 15.2
Flash 3D 15.2 (2014.2.0 x001)
Fresco 15.2
Glass 15.2
Glowing Edges 15.2
Google Earth 4 15.2 (2014.2.0 x001)
Grain 15.2
Graphic Pen 15.2
Halftone Pattern 15.2
HDRMergeUI 15.2
HSB/HSL 15.2
IFF Format 15.2
IGES 15.2 (2014.2.0 x001)
Ink Outlines 15.2
JPEG 2000 15.2
Kurtosis 15.2 (2014.2.0 x001)
Lens Blur 15.2
Lens Correction 15.2
Lens Flare 15.2
Liquify 15.2
Matlab Operation 15.2 (2014.2.0 x001)
Maximum 15.2 (2014.2.0 x001)
Mean 15.2 (2014.2.0 x001)
Measurement Core 15.2 (2014.2.0 x001)
Median 15.2 (2014.2.0 x001)
Mezzotint 15.2
Minimum 15.2 (2014.2.0 x001)
MMXCore Routines 15.2 (2014.2.0 x001)
Mosaic Tiles 15.2
Multiprocessor Support 15.2 (2014.2.0 x001)
Neon Glow 15.2
Note Paper 15.2
NTSC Colors 15.2 (2014.2.0 x001)
Ocean Ripple 15.2
OpenEXR 15.2
Paint Daubs 15.2
Palette Knife 15.2
Patchwork 15.2
Paths to Illustrator 15.2
PCX 15.2 (2014.2.0 x001)
Photocopy 15.2
Photoshop 3D Engine 15.2 (2014.2.0 x001)
Photoshop Touch 14.0
Picture Package Filter 15.2 (2014.2.0 x001)
Pinch 15.2
Pixar 15.2 (2014.2.0 x001)
Plaster 15.2
Plastic Wrap 15.2
PLY 15.2 (2014.2.0 x001)
PNG 15.2
Pointillize 15.2
Polar Coordinates 15.2
Portable Bit Map 15.2 (2014.2.0 x001)
Poster Edges 15.2
PRC 15.2 (2014.2.0 x001)
Radial Blur 15.2
Radiance 15.2 (2014.2.0 x001)
Range 15.2 (2014.2.0 x001)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2
Ripple 15.2
Rough Pastels 15.2
Save for Web 15.2
ScriptingSupport 15.2
Shake Reduction 15.2
Shear 15.2
Skewness 15.2 (2014.2.0 x001)
Smart Blur 15.2
Smudge Stick 15.2
Solarize 15.2 (2014.2.0 x001)
Spatter 15.2
Spherize 15.2
Sponge 15.2
Sprayed Strokes 15.2
Stained Glass 15.2
Stamp 15.2
Standard Deviation 15.2 (2014.2.0 x001)
STL 15.2 (2014.2.0 x001)
Sumi-e 15.2
Summation 15.2 (2014.2.0 x001)
Targa 15.2
Texturizer 15.2
Tiles 15.2
Torn Edges 15.2
Twirl 15.2
U3D 15.2 (2014.2.0 x001)
Underpainting 15.2
Vanishing Point 15.2
Variance 15.2 (2014.2.0 x001)
Virtual Reality Modeling Language | VRML 15.2 (2014.2.0 x001)
Water Paper 15.2
Watercolor 15.2
Wave 15.2
Wavefront|OBJ 15.2 (2014.2.0 x001)
WIA Support 15.2 (2014.2.0 x001)
Wind 15.2
Wireless Bitmap 15.2 (2014.2.0 x001)
ZigZag 15.2
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Libraries
Adobe Color Themes
Installed TWAIN devices: NONE
Can anyone help me resolve this issue, with suggestions beyond those I've already listed above?
I'm getting pretty stuck...
ThanksHi Chris
Like I said in the OP I had the very latest AMD drivers installed before submitting that crash report.
Since our conversations, I have completely removed my Radeon HD7750 GPU, uninstalled the drivers for it and the Catalyst Control Centre, and have resorted to using to my motherboard's integrated Intel HD graphics. I have the very latest drivers for the Intel HD graphics installed. Still, today I have had another crash event in Photoshop. So this cannot be the fault of the AMD card or drivers, because they are no longer present on the system.
CRASH:
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000027b0b
Faulting process id: 0x1fd8
Faulting application start time: 0x01cfe7c41d6b75d0
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a9fd0b69-53c1-11e4-8d80-bc5ff43517ae
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Photoshop.exe
P2: 15.2.0.236
P3: 542531ba
P4: ntdll.dll
P5: 6.1.7601.18247
P6: 521eaf24
P7: c0000005
P8: 0000000000027b0b
P9:
P10:
Additional files: - I have a report file I am trying to post but this forum tells me I am spamming when I try to submit. I will try to post it separately... -
Problem description:
I upgraded to Yosemite recently. Now my computer acts like it has a virus although my virus checker says it is clean. It is slow, freezes all the time, I have to turn off my computer to get it to work again. I don’t like the new Yosemite.
EtreCheck version: 2.0.7 (93)
Report generated October 30, 2014 at 3:57:56 AM CDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:26:55
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (434.65 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Genieo Application (/Incompatible Software/Genieo.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
Omnibar (Disabled)
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
14% WindowServer
5% Safari
4% Dropbox
2% hidd
1% lsregister
Top Processes by Memory: ℹ️
172 MB Safari
142 MB softwareupdated
90 MB rapportd
66 MB Dropbox
64 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
33 MB Free RAM
1.40 GB Active RAM
1.38 GB Inactive RAM
1.08 GB Wired RAM
4.82 GB Page-ins
237 MB Page-outsThank you all for the help. My mac still freezes. I've deleted what you suggested. I hope it did it right. Can you check and help me out?
Also I went through the list and saw this
MATSHITADVD-R UJ-8A8
Could this be the reason why my CD/DVD player quit working because it's crap?
thanks
Problem description:
My macbook pro still freezes at times and i have to power it off and on again after downloading Yosemite. This never happened prior. This is my second time running etresoft. I deleted the mackeeper as suggested. What else is going on?
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 10:26:26 AM CST
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 18:23:38
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (433.64 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.rcd.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.warmd_agent.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
9% Safari
6% WindowServer
5% com.apple.WebKit.Plugin.64
4% hidd
0% authd
Top Processes by Memory: ℹ️
172 MB Safari
146 MB com.apple.WebKit.Plugin.64
56 MB WindowServer
52 MB iTunes
47 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
64 MB Free RAM
1.13 GB Active RAM
1.07 GB Inactive RAM
1.10 GB Wired RAM
23.40 GB Page-ins
1.55 GB Page-outs -
Macbook Pro is slow, freezing all the time and has Wi-Fi problems
Hello!
My Macbook Pro started acting kinda strange a couple of weeks ago. It's slow, freezing all the time and constantly connecting and reconnecting to the Wi-Fi network after around half a minute of usage.
Here is the story, as far as I know:
In the start of 2014, pup-up boxes started popping up on my Macbook Pro. They said that I had to enter a password for the Keychain to gain access to a service or something. The odd thing about it was that I had never set up my iCloud Keychain. It just started appearing without me knowing why. Unfortunately, I didn't know the password for this due to the fact that I never set it up. I tried every password combination that could possibly work, but I didn't get through it. I tried different solutions, but nothing worked out. I solved it by simply making a new user account on my Mac. I used this for like 1 month before the whole Mac with all its user started messing itself up.
It might be worth to notice that this secondary-user didn't require a password to log in, so when I closed my Macbook and re-opened it, it would continue where it was left off. This might have been the reason for the Mac sometimes to get really warm while being in my backpack, which might also have caused the problem. I am not sure though.
After using the secondary user for a while, the Mac started acting strange again. This time it was something different. One day, my girlfriend started up my Macbook Pro and noticed that it was extremely slow. I assumed it was just in the need of a restart, but that wasn't it. The computer started freezing all the time at first. It froze when I clicked something in an application, and I had to wait like 10 seconds for it to go back to normal. If I was typing anything on Facebook, it would freeze, but I could still use any other tab of the browser without any problems. However, they would freeze to if I did anything special on other websites. Every other program would also freeze for reasons like typing or clicking on anything.
After a short while, it started being really slow during startup and use. A few days ago, my Macbook Pro also started disconnecting from Wi-Fi networks while trying to load pages. It doesn't disconnect every time, but it does sometimes. It tries to reconnect after that, and if it succeed's, everything is back to normal for a while.
Additionaly, the battery have been draining faster, and when it reached 0%, the computer turned off and closed all the open programs. Normally it has entered Sleep Mode, but not anymore.
Do any of you have any clue what the issue might be?
I have done the following:
- Reset PRAM
- Restore to system defaults
- Installed AVG Antivirus and scanned it
- Repaired and verified disk in Disk Utility.
- Uninstalled Adobe Flash Player.
I hope anyone can help me! I really need my computer for educational use!1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/U.+\/Shared\//b'$'\n''s/(\/Users\/)[^/]+/\1USER/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....
Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.
-
after the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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