Nokia 6300 d worst phone i've ever had

hello ppl, i bought 6300 last year in may, after few months it started with random reboots, nokia care ppl kept it for about a month, after few days it was back again with reboots!! now the situation is so dat, the phone doesn't start even! the screen fades out before the nokia screen and power gone!!
i can't even upgrade the firmware because the phone doesn't start!!
can nebody help me????
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I've had the exact same problem just last weekend. What's happening is the software/database on your phone has become corrupt and needs to be repaired.
Steps to take;
1 - If possible, back-up your messages/contacts and other valuable data (use the nokia software to do this on a USB cable)
2 - Download the firmware upgrade for the phone. The latest version for the 6300 is v06.60.
3 - Wait for your phone to go through a reboot process, and then begin upgrading the firmware.
4 - voila - a working phone again.
5 - reinstall your backed up data.
I was extremely worried that the phone would reboot during the firmware upgrade process and ruin the process and **bleep** up the upgrade rendering the phone useless. However, I've latterly learnt that all functions on the phone are disabled by the Nokia upgrade process so it should be fine during the upgrade process.
This is the only solution - it's all Nokia will do unless it's a warranty claim, so you might as well as do it yourself.

Similar Messages

Bold 9650 is the WORST phone I have ever had!!! :-(

OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!
Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?
Thank you.

OEMMaster wrote:
OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!
Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?
Thank you.
Thanks to SuzyQ for your input. Hi OEMMaster, How much memory is on your device? It could be low memory causing your device to freeze. Please try cleaning the memory to free up some space and resources. If your memory cleaning feature is not turned, please use the steps below to enable this feature with helping to avoid low memory. I'm providing steps below for turning this feature along with a link to our website to the user manual and simulator supporting your device. If you have tried these suggestion and still have the issues, I could look into an option of offering you a certified like new replacement if you are under warranty. Please send me a private message with your information to be assisted further. I hope this helps.
To turn on the memory cleaning feature:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
3. Select the Enable check box.
4. Press the key > Save.

10.4.8 worst update I've ever had from Apple.

I'm pretty much a Mac expert, never had a problem with a update in 15 some odd years but 10.4.8 has a lot of glitches.
Main problem is airport related on all 6 macs, G4, G5 and intel machines.
I hope Apple fixes it's errors very soon.

Give this a try. It's been reported helpful for some.
1. Open System Preferences, select the Network pane and select AirPort in the "Show:" popup menu.
2. Set the "By default, join:" popup menu to "Preferred networks."
3. Delete the listed preferred networks using the "-" button but this time we did not add it back again with the "+" button as Apple recommends.
4. Set the "By default, join:" popup menu to "Automatic."
5. Restart.
6. Manually rejoin the AirPort network using the AirPort menu icon, i.e. selecting the network (or selecting "Other" and typing in the network name if hidden) and typing in the WPA (or WEP) password.
Some users have also reported success by deleting the /Library/Preferences/SystemConfiguration/ folder.
BTW, rather than the hyperbole wouldn't it have been more accurate to say this is the ONLY update you've ever had a problem with rather than saying it's the WORST update? After all your message stated you've NEVER had a problem in 15 years until now. Sounds like either you or Apple is batting 14 for 15. I'd say that's an excellent record for operating system software. So why the "misleading" verbiage?

This is the buggiest phone I've ever had!

I've had so many problems with this phone
I picked this up around March and i've had nothing but glitches with this phone
The Notification bar
This has been a issue when I first got the phone. Sometimes when I turn the phone on it keeps flickering resulting in the screen to be unresponsive. I have to turn the screen off and try again and that works only 40% of the time. I heard this is a common issue but I haven't found a soultion
The Power/Standby button
When the screen is off and I try to turn it back on sometimes it won't work. I have to wait at least 30 seconds for the screen to turn on. This is frustrating because I can't access my phone when I want
Camera
"Unfortunatly the camera has stopped working" is a frequent message I get. This is so annoying because when I want to snap a picture quicky the camera will freeze and the phone becomes unresponsive and I have to turn off the screen and wait until it sorts itself out. Also when I try to use the quick record feature it will sometimes record for 3 seconds then freeze resulting in the video just recording audio or not recording anything at all.
I also noticed there is a conflict with the app snapchat. If I used snapchat and try to acess my camera this will cause the camera not to work so I have to close the snapchat app. This was never an issue on my previous phone (Galaxy S3)
There are a few more problems but I can't be bothered to list all of them now
This was a great phone when I first had it but after a few months it's proven to be a really glitchy phone. Really disapointed because back in the day I used to have a W800i and K750i when Sony was on top then and now they put out phones like this!
Anyone know if I can swap the phone or get a replacement? I did get a contract from EE so is it their problem or Sony's?

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Sorry to hear that you're having issues with your phone.
For the two first issues i recommend that you first try updating your phone from Settings -> About phone -> Software update. If that doesn't help, also try reinstalling the firmware using a computer and Update Service.
If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.
The issue you're seeing with the camera is a known issue. We have investigated it and the cause of the issue is in Snapchat not closing the camera properly. I'm afraid this is not something we can solve. We need to wait for an update of Snapchat.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

THE WORST EXPERIENCE I've ever had with a phone co...

So, where do I start. I will give you a summary to start with...
Bought an L920 from EE in late December and took it in to repair mid January. Got it back today with original problems still present plus a whole load of scratches and dents in the body and screen. Poor customer service from EE throughout the whole process.
Now for a more in depth explanation.
Bought an £330 L920 on PAYG on 24th Dec from an EE store in Cardiff. Actually I bought two, one for me and one for my brother (which is pretty much problem free). I was happy with the phone for the first week until I noticed a few problems while comparing it to my brother's.
The first problem was the bezel not sitting flush with the screen on the left hand side. There is a gap spanning approx 1mm and a noticeable bulge halfway down the screen, where the gap is the widest. I did notice this a couple days in but thought nothing of it as it wasn't emphasised by the collection of dust and was so excited about having the phone that I didn't want to have to deal with taking it back in. Over the course of just over 2 weeks before taking in for repair, the build up of dust was very annoying and unsightly.
Another problem with the screen is that the whole display doesnt sit flush with the body and the raised lip can be seen by eye and felt. It is easily noticeable. Not only does it not sit flush, when pressing down on the screen you can see the whole screen sink into the body. This problem was not noticed until the days leading up to me taking it in for repair.
There is light leaking into the screen from the search button. This is easily seen with a black screen.
There was creaking on the bottom left and top left of the body, which got very irritating and non-associative of a supposed premium handset. If it was a cheap handset I would feel more comfortable with this problem and just put up with it.
Into the second week I noticed that there was the dust under the front facing camera. I did blow into the ear piece a few times and it did seem to move the dust, but reappeared almost instantly. This was the last straw, I couldn't ignore the problems anymore as they were constantly playing on my mind everytime I picked up the phone.
Hardware problems aside I had a few freezes and crashes here and there where I had to reset the phone.
Took it to the EE store in Leicester as this is one of the closest stores to Market Harborough. The fare was £10 by train and had to do this twice. I know this may seem petty but it was £20 that I didn't need to spend if I wasn't given a faulty phone. Took it in for repair on the Sat 13th Jan and was told that the turnaround for repairs is usually a week (2 weeks at most) and that it was likely I could pick it up the following weekend. I was surprised by this and took it with a pinch of salt.
I described most of the problems, the only problem I omitted was the freezing and crashing as its the OS which is I assume a Windows problem.
At the time of speaking with the EE rep I was told that Nokia would be dealing with this repair from thereonin and I could visit their site to track the repair. This was inaccurate as it was sent to EE's repair centre. I discovered this after posting a problem on this forum in regards to going 9 days without any update. He made it explicitly clear that if I wanted any updates I was to go through the Nokia site not EE as he wouldn't be able to tell me anything that the Nokia tracking service couldn't. Anyway after finding out it was with EE's repair centre I proceeded to try contacting them. Near impossible to get through. Phoning numerous times every hour their lines were constantly busy and they do not give you the option of waiting in a queue (I think if it is above a certain volume). From about 20th Feb (after discovering it was with EE not Nokia) to today Tues 5th Feb I was only able to get through twice. I must have called them in excess of 100 times.
The two occasions I did get through I was greeted with incompetence. Unhelpful in all respects. The second time I got through the lady over the phone basically lied to me. She told me that the problems I had listed in the report were fixed and that it would be dispatched by the end of the day. This was Thurs 31st Jan and I received it today Tues 5th Feb. 6 days to post within the UK? I'd already waited over 3 weeks so what the hell what's another couple days on top. I was reassured that the handset would not leave the repair centre without the repairs being addressed and if it didn't pass their strict quality control standards. Load of b*******!
Went to EE Leicester after work this evening and things just didn't go to plan. At the first instance I had problems with the manner in which I was dealt with but we soon made amends and this leads me to THE MAIN PROBLEM.
After waiting over 3 weeks to get my phone back from repair I was shocked and utterly disappointed as soon as I laid my eyes on it. Same bulge and gap in the body, same sinking screen, same light leakage, different dust in the FFC and with added extras i.e. scratches and dents around bezel and edge of body. And of all the things for them to repair they stopped the creaking!
Was offered unacceptable solutions, the only acceptable solution in my eyes is to get a brand new handset from back store. I bought the phone especially for its camera performance (which I'm lukewarm about anyway and I swear is producing softer shots post repair) with the intent of bringing it on holiday to take some beautiful shots.
The first solution was to leave the phone there and have it sent back to the repair centre. No way was I giving my phone back to them. It would probably come back with a cracked screen.
Second was to take it up with Nokia. So Nokia what can you do for me? Will I get a new phone by 23rd Feb so I can take it on holiday with me where I will be proposing to my girlfriend???
Sorry the stupidly long post but I need something done. Now
Also forget to mention that the metal Nokia camera plate on the back is not flush with the body. I don't know if this is bad design but the raised lip is annoying when holding it in hand.

The offer from EE was presumably to fix the phone , which they are entitled to do, you turned it down.
You can either go back to them and take up their offer to repair or you can try the Nokia warranty which will involve you contacting Nokia direct either by taking it to an authorised/approved Nokia care centre or submitting an online claim under the warranty to Nokia and following whatever instructions they issue for sending the phone to them.
You have not so far contacted Nokia as you have dealt only with EE.
I'm surprised the EE assistant told you the phone was being sent to Nokia rather than their inhouse technicians although I think that was simply a mistake on the assistant's part.
How did you get a PAYG phone from EE? I thought EE were offering contracts only.
So far as time scales EE don't post phones backwards and forwards on an individual basis. The shops use courier services and the frequency of deliveries and collections will depend on the number of shops in a town and the level of goods going back and forth.

Easily the worst phone I have ever owned...

I "upgraded" this summer to a BlackBerry Q5 from a HTC Desire HD. I use inverted commas to highlight my complete and utter dissatisfaction with my handset. I have already replaced my handset once because it showed similar problems which have reoccurred with my new device.
As it stands:
Massive overheating problem which causes the battery to run completely flat in around 10 minutes from a full charge and occasionally the screen turning blue and remaining that way for a few days.
I cannot access my texts, they simply don't appear on the hub and if I press the icon for "text messages" it takes me through to my hotmail account (which is also not recieving new messages)
I cannot access the browser, it loads up a blank window with the URL bar but doesn't respond to anything other than swiping upwards to then close the window.
Finally I cannot access any of my media files. A message appears saying there is an error and can't read any of the media files (music, pictures, video etc.)
I went down to the shop where I purchased the phone who also gave me a replacement handset when the first Q5 was faulty. They told me to have a go at downloading the newest software update and if that didn't remedy the problem to do a full factory reset.
I got home, connected to my home Wi-Fi and tried to download the software update. Guess what? No dice. So I have since started a full factory reset. It has been showing the same loading screen for around 2 and a half hours and shows no signs of starting again.
I reccomend to anyone that they stay clear of this particular device and would be interested to know if it is just this model which shows these problems. Maybe BlackBerry thinks that because it is not a premium device and is aimed at those who want a more simple handset, it is not worth makiing it reliable.
I chose BlackBerry because I was told that they were the most reliable manufacturer. I am extremely disappointed with the Q5 especially as I am locked into a very long contract which is not cheap and I am NOT recieving a service which merits the pricetag.
I definitely will not be purchasing a BlackBerry device in the future.

I "upgraded" this summer to a BlackBerry Q5 from a HTC Desire HD. I use inverted commas to highlight my complete and utter dissatisfaction with my handset. I have already replaced my handset once because it showed similar problems which have reoccurred with my new device.
As it stands:
Massive overheating problem which causes the battery to run completely flat in around 10 minutes from a full charge and occasionally the screen turning blue and remaining that way for a few days.
I cannot access my texts, they simply don't appear on the hub and if I press the icon for "text messages" it takes me through to my hotmail account (which is also not recieving new messages)
I cannot access the browser, it loads up a blank window with the URL bar but doesn't respond to anything other than swiping upwards to then close the window.
Finally I cannot access any of my media files. A message appears saying there is an error and can't read any of the media files (music, pictures, video etc.)
I went down to the shop where I purchased the phone who also gave me a replacement handset when the first Q5 was faulty. They told me to have a go at downloading the newest software update and if that didn't remedy the problem to do a full factory reset.
I got home, connected to my home Wi-Fi and tried to download the software update. Guess what? No dice. So I have since started a full factory reset. It has been showing the same loading screen for around 2 and a half hours and shows no signs of starting again.
I reccomend to anyone that they stay clear of this particular device and would be interested to know if it is just this model which shows these problems. Maybe BlackBerry thinks that because it is not a premium device and is aimed at those who want a more simple handset, it is not worth makiing it reliable.
I chose BlackBerry because I was told that they were the most reliable manufacturer. I am extremely disappointed with the Q5 especially as I am locked into a very long contract which is not cheap and I am NOT recieving a service which merits the pricetag.
I definitely will not be purchasing a BlackBerry device in the future.

The worst phone I've ever owned, what about you ?

Ive had this Z10 for over 12 months and OMG I hate it so much, but unfortunately s the GM of a large multinationalcompany, who lobbyed for its inclusion in our phone policy, I'm stuck with it.
I can't be the only one who hates this phone !
I've run with BB since timebegan and have forced my sales force and account ececutives to run with them over iPhones but this Z10 jut saps my energy, it's hard to use, not at all user friendly,heavens forbid a call comes in when you happen to have damp hands (in the gym, speaing whilst running) as the swipe doesn't work.
God help you if you;re interested in receing twitter of FB notifications, as it doesn't alert you.
Please to god you're never in a rish to look up a numner, as you have to go through at leat 5 swipes, deletes and searches before you get where you ant to be.
And to top it all, unless you have hands like hulk Hogan, one can't work the hone one handed without dropping it or holding it in a verystraange manner.
My 17 year old daughter hit the nail on the head. Blackberry was so the 80's........ha ha ha......you know what, she's right even thoughshe doen't know how wrong she is.
Sit on a bus (I prefer my E300 Hybrid), Visit a shopping mall, walk down the street, hell put your phone on any table i any retaurant and you;ll find you Z10 sits alone..........WHY ?
The above is why.
Just because I have a computer and a phone, does not mean I can spell or type proficiently.

Well, I've had my Z10 for almost one year exactly and couldn't enjoy it more. My hands are not big and I do have a little difficult using it one handed sometimes but I've gotten quite used to the gestures and can do most all of what you're complaining about quite easily and quickly. My wife has one too and she loves it.
Additionally, with OS 10.2.1 (which can be downloaded from Crackberry.com and installed quite easily) I have access to almost every Android app available. Moreover, close to 90% of those Android apps work quite well.
I do not work for BlackBerry but I am quite pleased with my Z10. I just wish I could get the Z30 but my carrier doesn't offer it.
Rather than rant, maybe we can assist you in making the device more likeable. I've found that most of the complaints have been addressed in software updates and whatever is left is usually due to not knowing something about the device.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

HP Officejet Pro 8500 is the worst printer I have ever had and I regret getting it

To anyone who is thinking of getting a new printing and is considering getting the HP Offiejet Pro 8500 - DON'T DO IT!!!! This printer was purchased was purchased for me as a holiday gift. I was so excited to get it b/c it seemed as if this printer could do everything, and it does do everything except for print out nicely and quickly. This printer SUCKS down ink and I am constantly having to purchase new cartridges (colored ones once ever 6 weeks for $25.00 a piece x 3). The printer is loud, it is slow, but worst of all it doesnt' print out documents the way it should so I am wasting a ton of paper and ink. The lines skip, there are large blank spots on my pages, the colors are off. In short, this thing is terrible and it is only 3 months old. I can't imagine how much worse it will get over time. I'm sorry I got it.

Sorry, Here the answers:- your router does not work (reocrgnized other printers thoug, funny enough)- "you have a problem with Windows " (funny that, we have a windos 7 and windose 8 computer, better call Mr. Gates to tell him that HP said that his systems don´t work)- connected the printer with USB cable: Even this works only on a good day choosen by the printer For a back up, have to use really every second time the printer of my brother in law. It is the oldest Epson printer you can imagine. Prints like a treat. It is a joke. HP tech service on the phone: Looking for mistakes in others from:"Did you plug in the printer?"to "Call you network provider" I hate the printer. Will never again buy an HP. Welcome suggestions. Regards

The worst service I've ever had

I'm from Singapore. I bought a N95 on 25 Sep. which unfortunately came with a faulty charger. I went to the Nokia Care Centre for replacement. The girl there told me no stosk available but would order one for me and call me in a week. Now 2 weeks gone, I haven't got anything from Nokia. Last Thursday I called Nokia Careline, the girl asked me to go there and check myself. After I said no time, she said she would send a mail to the centre and get them to reply me. Now Monday's gone, still I got no answer.
The funny thing is nowhere I can find the phone number of the care centre. Not from Nokia website, not from the careline girl, not from the piece of paper I got from the care centre. What a joke that Nokia's slogan is "connecting people". The very basic connection is broken. I also can't find a place to send my feedback. All the call or email link will be directed here or there, just not a real one that can provide support. Now I have to arrange time to go there to check myself and if there's no stock, I need to go there again... What a good service!!!
Currently I share the charger with my wife who also uses a Nokia phone. But with my date of going abroad approaching, I need another charger to feed this short lasting N95.
Quality problem could happen to any brands and any products. But I always got prompt and satisfactory service from other vendors in Singapore. I recently bought an iPod Touch which had only mono sound through the earphone. I got immediate replacement for a brand new set and I'm very happy with the new set. Why Nokia performs so much differently?
The N95 is actually not a bad phone. But with this kind of service, I'm afraid it might be my family's last Nokia phone.

After spending some more time, I found the http://www.nokia.com.sg/asknokia page, I filled all the fields and click submit button. I was redirected to an empty page:
http://www.nokia.com.sg/lv1web/public_pageflows/EmailerToolProcessor/EmailerToolProcessorController....
I got no message to tell whether my submission is successful or not. I tried on both IE and Firefox, the same results.
Again, Nokia's connection to their customer is broken!

Tonight was by far the worst experience I've ever had at Best Buy...Debating on ever returning

Okay so here goes...bit of a story but bear with me while I go through the details (there are quite a few).
First off, 3 days ago I finally decided I had enough of my Nokia Lumia 822, cracked screen mind you, and decided to add a new line of service to my existing verizon account and just pay the extra 40 bucks until my real line is up (5 months left). I purchased an S5 and was very happy with my purchase. Had a customer come into my store today, am a manager at Gamestop, and she told me about this awesome deal where if you buy an open box iphone you get a free 200 gift card! Of course I wasn't told this when I bought my S5 but I was within the 14 day period so I called about 15 stores, found two black 5s' in stock and booked it over there as I got off work. Buying a second for my brother for his 21st birthday, which I got home just in time to spend an hour with him for. To start, the relatively easy return process took about 15x longer than it should have... I got there at around 630-7 and it took until about 9 oclock to finally return the phone and get my money and everything back. This isn't including purchasing the new phones. Because it was such a good deal, I decided to add two lines. So essentially, delete the line I just created and add two. Simple right? I think not. Not only did the manager leave me with some untrained very impatient sales rep...she also left him and I unattended for about 45 minutes at a time, only to come in and fix his problems within five minutes. If it was so simple for her, why didn't she just do the whole thing? That bugged me but I didn't say anything because I figured it would get resolved. The phones ended up taking a bit longer to do activate on my account, and then for some odd reason not explained to me...only one of the 200$ gift cards printed. They have to request another one...AND THEN to top my night off, I go to see my new phone and the phone is icloud locked, meaning whoever did the return didn't even check to see if it was reset. I have this old owners contacts, email and everything on my phone and NO WAY of activating it because I don't have the apple id passwords. So let's go over this...Extremely long wait time for a return that could've easily been done by a manager, extremely long activation time and the promos I specifcally came in for (and called TWICE ahead of time to confirm) did not completely work (only recieved 200 out of the 400 in gc's) and I am now home only to have one working iphone that wasn't even for me and another bricked iphone that I can't even activate. So I'm left with no phone with my number on it, no way of contacting anyone either. This store is an hour away from me but they were the only store with stock and I wanted the deal...To be honest, I'm wishing I never even did the deal because it seems as though murphys law was in effect tonight. They've already told me they don't have any more open box phone but I have to drive back tomorrow (another two hours there and back and i drive a jag that gets 8 miles a gallon) just to finish a transaction that I WONT even be rewarded for. Absolutely ridiculous. I've spent over 10k in the past year at best buy and I swear every time I have an issue, I meet the same stubborn employees and am offered one, no compensation for literally time and trouble and two, absolutely no customer service leaving me completely unsatisfied with all my purchases. This is an extreme case and I know a variety of factors go into it. It's very unfortunate.
To be fair, the young (definetely not properly trained) gentleman that helped me was extremely respectful and I think he was just as frustrated as me...but it wasn't towards me at all. The time he took with me was definetely not overlooked. That might be the only positive out of this...However the negatives just overwhelm the situation. I hope I can talk to someone who might be able to figure out a solution to this nightmare! Thank you for reading.
Chris {removed per forum guidelines}

Hello Chris,
Welcome to the forum. I sincerely apologize for the delay in replying to your post. I was sadly disappointed to read about your experience when exchanging your phone for the two iPhones. I can understand wanting to make the long trip to take advantage of the open box iPhone deal, and I truly regret we have let you down
Have you had the opportunity to visit the store again? If so, were they able to rectify the $200 gift card problem, and unlock your phone? I completely agree with you, while it's great that the sales associate was helpful, the manager should have overseen the transaction to make things move along faster. I assure you I will be documenting your comments for further employee training opportunities.
Once again, I am very sorry for any inconvenience you have encountered. I hope they were able to turn this experience around into a much better one, otherwise please let me know if I can further assist.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

The worst company i have ever had to deal with.

on the 9th of may 2013 i tried to order bt infinity 2 with unlimited tv and unlimited phone calls,i tried to order online to be eligible for the £50 sainsburys voucher but when i went to place the order i kept getting an internal server error from the website.
i had to then ring bt up and explain about the error and this led to the order being placed over the phone.about a week later it dawned on me that i might not be eligible for the voucher so i rang bt to enquire where i stood with it,i was told that i wasnt eligible for the voucher and the only way was to cancel that order and place a new one online.this was done over the phone on the 22nd of may.i was told by the guy that cancelled the order i would have to wait 24 hours for the existing order to clear off bt,s system before i could place a new one.i waited until the 23rd of may and tried to place a new order online to no avail.
i got a message that read like this....as there is ongoing work at your exchange your new technology is being installed,no orders can be placed until this work is complete.
i rang bt and explained what happened and the girl said this was because the engineer from bt openreach was still booked to install my infinity2 on the 31,st of may which was the original orders installation date,until this was cleared off thier system i couldnt place a new order,she would personally speak to bt openreach and get it removed and i should be able to re-order online within the hour.
i tried to re-order an hour later with success.order in place,email confirming order with a ref number,in the email it says if you havent had a confirmation email or letter within 5 days of the 23rd then ring us with the ref number.
28th i ring bt with the ref number and i get told that no orders are on my account and no evidence of that ref number on my account,this could be due to an existing order still being on the system and until its removed you cant order anything from bt,by now im feeling a bit miffed as my sky is cancelled and my broadband is cancelled and time is running out.the girl now says she will go to order management and get whatever is on my account removed and it would happen within 24 hours (1.pm 28th may phonecall) and she would ring me backto place a new order and also she would get the order fast-tracked as its thier fault and it would speed the installation up within 3 days so im expecting a phonecall before 1pm on the 29th may,no phonecall so i leave it until 3.30 pm and ring bt,a lady answers and looks at the notes on my account,apologises for the girl not calling me back and says she will personally get it removed off my account within half an hour and promises to ring me back at 4.30pm to place a new order.5pm no phonecall so i rang again and the first thing say to the lady that answers is this is the last time i will ring bt ever,she apologised for whatever was wrong and hopes she can help,i explain everything that happened and she looks at the notes on my account,advises me that the item what was still on my account was down to be removed and should go off my account today(29th) and all i could do was wait for a phonecall to tell me it has been removed.
one word
laughable.
obviously bt dont want my £70 a month so it will be a phonecall to sky tomorrow to reinstate my tv and broadband.

If you do go with Sky don't forget to cancel the BT order or you might end up with them billing you for the install.

Most frustrating phone issue I ever had!

This is what I would like to do if possible: Have all my accounts synced through my Iphone, to Mac Mail 2.0, to the server.
Example: I have an email on my phone.....I delete that email, and I wanted deleted from the Iphone, Mail 2.0, and also the server. And anything else I do with emails on my phone to also sync with Mail 2.0 and the server.
Emails I have: Gmail (IMAP), AOL (IMAP), ME (IMAP), Yahoo (won't IMAP in 2.0 without upgrade, just want it on Iphone and server to sync not 2.0), and lastly Comcast (POP, but will probably import into Gmail....Not now though! haha)
Is any of this possible? I tried every setting on the Iphone, 2.0, and server. +(store sent here, move deleted there, do this after a month, do that after a week, etc, etc, etc....it's different every place!)+ I can't get it! The most frustrating thing I have ever experienced with a phone. Thanks in advance.

Yes, however At&T bought Cingular since then. It's not the phone. My husband has the same problem and this is my third iphone. 2nd was an uprade 3rd an early upgrade to the 3GS because I accidently stuck my phone into the washer. I always had the same problem with service and so does my husband. He is on his third phone as well. 2nd was an upgrade which got chopped by the lawnmower. All together we had 6 iphones different sim cards same bad service.
I really want Apple to give people a choice with their service. I also own apple stocks and have done quite well with it. This will hurt them sooner or later. This is terrible service and every day I wonder how much will I take to support apple? I need a phone that can hold a conversation for a few minutes and one that doesn't tell me the number does not exist, when in fact it does (saved contact).
Their airspace or whatever you call it is insuffient here and maybe elswhere, that's why I asked the questions: Is it just me?

Probook 430 G1 - The worst notebook I have ever had

Good Afternoon HP (or whoever may be reading this),
This email is written to address HP customer support.
I will try to keep this message as civilized as possible. I abhor people who abuse manufacturers/sellers just because they have a problem with a product. In this case however, I am beginning to reach the absolute edge of my patience, and so I beg for your forgiveness if I come across as being too blunt.
In August 2012, I purchased a Probook 430 G1, which was one of the newest batches installed with the Haswell chips back then. This was a student promotion offered by my school, Nanyang Technological University, in Singapore.
I don't really want to get into the specifics of the EXTRAORDINARY journey with this laptop, because it makes my blood boil. But the gist of the matter is this: I paid approximately SGD$1200 for this unit, a i7-4200, 4GB RAM model, hoping for a decent experience. What I got back in return was a horrendous laptop which had problems surface from the 2nd day I began to use it. That's right, 2nd day, not 2nd week or 2nd month.
I sent the laptop to HP service centre for a total of 3 times, as well as 1 time where they sent a technician over to try and resolve my problem by installing a new hard disk and then a new motherboard. Problems, not necessarily happening all at once were:
Ultra-incredibly slow performance. I would click on Settings, and it would take 5 minutes before the Power option came up, another 5 minutes before the Sleep, Shutdown, and Restart options came up, and another 5 minutes before the laptop actually shut down. Clicking on internet explorer would take 5 minutes before the browser started to open.
Screen brightness went crazy. I suppose there is a auto mechanism to change the screen brightness according to ambient light. Well, all I can say is that there were times for no reason the laptop would intermittently change brightness back and forth in a jerky manner which almost gave me an epileptic fit
Hard disc problem detected, please blah blah reset blah blah diagnostic blah blah. Every single freaking time I switched on or off my laptop, the same message would appear.
Two times when I sent the laptop for repair, and specifically on the second time, I was told that it was a hard disk problem (I don't need to know that because the computer already displayed that. Tell me something more which any 5 year old kid looking at the computer screen can read out) and that they would replace it for me. I insisted the second time that I was sure it couldn't be a hard disk problem because the first time I retreived my laptop from the service centre, the EXACT SAME PROBLEM had occured. I implored them to perform A THOROUGH CHECK ON THE LAPTOP rather than just replace the hard disk, and was told that they would. But hey when I went back to collect the laptop, guess what had been done this time? HARD DISK CHANGED AGAIN. Of course, I was delighted that they took my begging into consideration. And yes you guessed it, THE EXACT SAME PROBLEM... AGAIN happened. And so came the third repair request...
I was told that they would dispatch a technician down to my hostel (I stay on campus) to help be rectify the problem. In the first place, they did not send the technician during the time period which they promised, but I'm not too strung up over that. The technician stripped my laptop to the barebones, and said that everything looked fine, and by examination, from looking at the components, the only evidence of change over the last two repair sessions was a simple hard disk change, and that the other components had not been removed for checking or diagnostics (another indicator of A NICE, THOROUGH CHECK). So he said changing the motherboard might help, and of course I'd kill to make the laptop finally fully functional (this was already 1 year + after the original purchase. I had reverted back to using my DYING OLD LAPTOP WHICH WAS STILL BETTER THAN THE USELESS HP JUNK I HAD TO DEAL WITH)
So he replaced the motherboard and everything, but when rebooting and doing some technical stuff, he told me that a NEW ERROR HAD OCCURED, and that the diagnostics for the battery had failed. Yay. Pleased to say however, I never use my laptop unconnected to a power source so goodness, saving myself from even more horrors. Well I could make do with that right?...
And now the latest problem. Cache problems. I don't really know what that means but trying to surf the internet has been murder. 'Waiting/ trying to detect the cache' or some message like that always pops up at the bottom, SSL Connection errors, the script can't even load. Can't even connect sometimes. The screen resolution I don't even know how to describe e.t.c, e.t.c, x100. I don't want to say more, but it is UNFREAKING POSSIBLE TO USE THIS LAPTOP FOR ANY USEFUL PURPOSE.
Okay so my rant is nearly almost over. I just want to say this. I am sick and tired of travelling down from my busy schedule just to give my laptop for HP to change my hard disk so lamely like that. I am tired of trying to troubleshoot, call, find HP contacts (Probook 430 is not even recognized on the model detection page for goodness sake). For the record, I had a decent-ish experience with my previous laptop which was also HP, and generally during the 3 times I phoned in, the HP person attending to me was very accomodating, polite and sympathetic, and I cannot help but be impressed by it.
But honestly, I feel like demanding nothing less than a full refund for my $1200 because honestly, I have spent more time trying to repair my laptop than using it properly. For the record, I have never asked for a refund for anything in my entire life. This is the first time I really want to do that. I will never ever buy a HP laptop after this because this experience has been too traumatizing to describe.
HP, if you are reading this, please wake up and buck up your idea

Hi @gyx9 ,
I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.
Best,
Russ
I worked for HP.

I dunno about you guys... but this is the best phone I've ever had.

Yeah, 4G isnt always there. But, this phone is BLAZING fast. I've had maybe 5 stutters of lag in the last week or so that i've had it. Coming from a Droid Incredible, this is a godsend.
I had to set Force GPU Rendering and Window and Transition Animation Scale to 0.5x, and thats all this phone needed.
Honestly, here are the improvements I'd ask for, but these ARE NOT complaints; these are things that I'm happy without and even happier with:
1. Camera: same as Nexus, but make it 8MP as well as a bit higher quality
2. Give us the option for a fixed menu button (like the on screen home button -- just leave a menu button right there in the bottom right corner).
3. Give us the ability to create shortcuts to any setting and application (IE, i want to be able to jump directly to Developer Options, or I want to have a shortcut for Voice Search on the bottom of my screen.)
and LASTLY
4. MAKE A 3D phone LIKE THE EVO 3D!!
But, HONESTLY verizon, you did a good job in my book on this one. And the customer service was phenomenal, rep named Steven helped me. I couldn't be happier right now with this phone. Keep trying to do things with the customer in mind
Sincerely,
Mr. Happy Customer for once.

roadrunnersk wrote:
Yeah, 4G isnt always there. But, this phone is BLAZING fast. I've had maybe 5 stutters of lag in the last week or so that i've had it. Coming from a Droid Incredible, this is a godsend.
I had to set Force GPU Rendering and Window and Transition Animation Scale to 0.5x, and thats all this phone needed.
Honestly, here are the improvements I'd ask for, but these ARE NOT complaints; these are things that I'm happy without and even happier with:
1. Camera: same as Nexus, but make it 8MP as well as a bit higher quality
for me, 5mp is good enough. If I want to take a picture for a portrait, I will get my DSLR out
2. Give us the option for a fixed menu button (like the on screen home button -- just leave a menu button right there in the bottom right corner).
This is an app issue. Apps that have not been compiled with ICS API installed (Most of the apps), the menu button will jump around, but for Google apps that are preinstalled, the menu is in its proper place. There are a couple of exceptions, where the Google app has a menu in a different spot that the other apps. At times it can be frustrating since you do not have it in the sameplace for everything, but I am starting to like the 'no hardware button' concept with ICS.
3. Give us the ability to create shortcuts to any setting and application (IE, i want to be able to jump directly to Developer Options, or I want to have a shortcut for Voice Search on the bottom of my screen.)
There is a shortcut to settings in the notification bar. Press on the settings icon looking thing, and it will bring you to the settings menu. Not as nice as a shortcut to the specific setting, but this allows you not to take up home screen real estate with a shortcut to settings.
and LASTLY
4. MAKE A 3D phone LIKE THE EVO 3D!!
Not a feature that I would want personally, but that is nice about Android..... different strokes for different folks, unlike Apple where everyone has to have the same hardware.
But, HONESTLY verizon, you did a good job in my book on this one. And the customer service was phenomenal, rep named Steven helped me. I couldn't be happier right now with this phone. Keep trying to do things with the customer in mind
Sincerely,
Mr. Happy Customer for once.
You are right.... this is a good phone. I came from the Droid X world, and having a phone without blur is simply great. Apps run much better, less problems with apps and it works good for me. One thing I noticed, I have an app I use when driving, which gives me my speed, direction, and the temp of where I am currently located. On the X, sometimes it took up to three minutes for the GPS to start working. With the Nexus, the GPS is working with 20-30 seconds.

Why Bridge is the worst application Adobe has ever had...

Hmmm, where to start. There are SOOOOOO many reasons to HATE this crapplication!!! From horrid load times, to unbearable thumbnail generations times. Folders not showing up, hosing system resources. I can't think of one thing that Bridge does well!!!! And judging by the forums, I'm not the only one.
This leaves the question, "What the hell is Adobe doing to remedy this?", the answer seems to be ABSOLUTELY NOTHING!!!! Well, they won't do anything to it until the next version so they can milk us for more cash. Does anyone know of a free app that does what Bridge claims to do? I WILL NOT BE BUYING ANYTHING FROM ADOBE EVER AGAIN!!!!! And will encourage friends to do the same. I feel totally burned by the lack of concern on Adobe's end.

I can't use Bridge CS3 anymore. It freezes on my screen and the only way to close it is with task manager. Had problems with it the first time I loaded it...a full version of CS3, no upgrade. Spoke with 2 Adobe technicians who tried to help, but being a believer in Murphy's Laws I decided to bypass their suggestions which I had already tried.
The best viewer alternatives to Bridge are:
-Fast Stone Image Viewer is shareware and handles .psd files along with RAW, TIFF, JPG, etc. Go to their site an look for yourself. It was so good I sent them the suggested contribution. Adobe could learn a lot from them.
-Use Adobe Lightroom as a viewer and to do preliminary editing before launching the file into CS3. Adobe got it right in Lightroom...how come not in bridge CS3?
-Nikon View NX is good but doesn't show .psd files.
Nikon's Capture NX is a reasonable alternative to CS3 if you get fed up with Adobe. Or go back to PS Elements!
Finally, some lecturing Photoshop gurus have called Bridge "JUNK...you get what you pay for." Correct.
Benefits of JUNK sofware is that you explore alternatives and can be surprised at what's available out there.
Conclusion: Bridge CS3 is meant to be a "bridge" to many PS products, but for me it's a "bridge to nowhere." Make it simple, guys.

Nokia 6300 d worst phone i've ever had

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