Nokia 6500 on 3 - known issue with signal recepti...

Does anyone know if Nokia and 3 have yet developed a fix for the known issue with 3 reception on the 6500?
I just spent close to two hours talking to 3 about this. We got a 6500 "upgrade" from 3 and have discovered that the phone doesnt work anywhere around our home, or the locality of our home. We have reverted to a 4 year old 6680 from the back of our wardrobe which will show 4 bars of signal when the brand new 6500 shows no signal at all.
3 advised that very poor ability to get a signal is a known issue with this phone, however as we did not report it to 3 within the 14 day period they expect us to stay out the contract or pay a near £400 termination fee. (or take a much inferior phone which is "the only model we are authorised to offer as a replacement"). (The reason we didnt report it was that as we had been happy with our existing model we didnt swap the sim card over straight away. When we did discover it we tried 3's suggestion of upgrading the firmware (the phone arrived with a 2007 version) but this did nothing to help.
What really bugs me is that 3 contacted us in September and spent close to an hour an the phone persuading us to upgrade to the 6500. That's five months at least after it was a known issue and being worked on by Nokia and 3. (There are posts within this Support Forum discussing the issue that go back to April at least.)
I will be reporting 3 to trading standards but am curious as to what progress has been made (if any) on sorting this issue out?
I also thought it may be useful for others to be aware of as it will allow them to make a more informed decision about the phone, and about 3's attitude to their customers. We have been with them for over 5 years.
At one point, when I told the manager/supervisor that I had become aware of the fact that it was an issue that was well-known 5 months before 3 persuaded us to upgrade, he suggested that it was out fault for not researching the web and forums well enough, and that I should have discovered this before agreeing to take the phone.
Amazing.
Be warned!!!!!
Stormy

Hi all - sorry I stopped monitoring the thread in the run up to christmas but thanks for your replies.
shumboy, redroxy, roslily, ginger25
very sorry to hear you are all experiencing the same problems and that 3 are as unhelpful with you as they were with us. my guess is that the problem with this phone is so widespread that they would let themselves open to too much cost if they started actually doing the right thing and replcing them like for like. I also think the suggesiton that the only way out of a contract is to pay out £260+ (£300 in our case) after it was their own promises of what a good phone it is, despite the fact that this significnt problem has been known about for months, that persuaded people to take the contract is tantamount to fraud and that certainly trading standrads should be informed.
gaz_level2 - thanks for the information you gave which confirms that there are known issues with H3G signals and the 6500 especially. I didnt understand some of the detail as I am not technical but I hope others seeing this post may get the info they need to make an informed decision should 3 continue with their despicable practice of enticing people into signing up based on what a great phone this is.
wafush - if you are considering 3 : NO NO NO
Ben - you are lucky to have a 6500 that is working (based on replies to this thread and on other boards) and you are right that people dont start threads complimenting phones. I started this one for two reasons: a) to see if/how-many others had the same problem and b) inform people about it and what help they could expect from 3 when the problem does occur
Steve/Hamraam - we seem to be in a ridiculous situation where the newest phones are actually less good at making and receving phone calls than phones of 5-6 years ago! They're brilliant for taking photos, browsing the web, playing MP3's. But for simple phone calls... ? And dont get me started on battery life! My old 6310 can last two weeks if I switch it off overnight. Most of the new phones require re-charging at least every other day and if you use push email make that once per day minimum.

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