Nokia E7 Design Defect

Dear Team,
I have complaint against Nokia. I have purchased a Nokia E7 handset on 04th July 2011 from Mobile Store, Gwalior and it is under warranty.
I believe there is a design defect in the mobile slider mechanism. I found it broken one day. The slider's hinge is broken, which to a customer like me looks like a minor repair / replacement. I requested the executive to replace the mobile or repair the defect. I have been asked that the repair would not be covered and it would be charged at Rs 8890.00. Even after requesting Mr Sunil (Manager at Nokia Care) he said that defect is not covered under warranty. I was surprised.
I requested the executive to give me in writing that this part is not covered under warranty but she refused.
I request Consumer court to look into this mater please. I want a replacement of the phone / slider. I don't understand how these parts are not covered under warranty. How can Nokia care center demand for Rs 8890.00 for small part of a mobile that cost Rs 25,000.00 (Approx.) and is under warranty.
Purchase Details
Customer Name: Ankita Vijan (W/o Himanshu Bajaj)
Date of Purchase: 04th July, 2011
Mobile Dealer: The Mobile Store
Mobile Model: Nokia E7
Nokia Care Details
Nokia Care: Address: Nokia Care at 7th B Main, 3rd Block, Jayanagar, Bangalore 560 011
Date of Noticing the defect: 06th Feb 2011
Date of Visit at Care Center: 11th Feb 2011
Time of Visit at Care Centre: 18:18 hrs
Manager Name: Mr Sunil
Best Regards
Himanshu Bajaj
on behalf of Ankita
Moderator's note: Personal details removed. It is unwise to share personal information on a public forum.

Unfortunately this forum isn't the correct place for resolving customer complaints. You need to contact Nokia Care in your country and either ask for assistance or ask for the complaints details.
www.nokia.com/contactus

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Here's an update.
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hi all,
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As for the Memory problem in Nokia Browser..in the Browser Options-->Privacy..clear the CACHE on regular basis.. Even in Opera, you need to do this once a while...
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http://www.nokiausers.net/forum/nokia-n8/39462-i-think-nokia-using-two-different-types-screen-n8-may...
I have attached pictures of my screen with the problem.
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Attachment 1 is supposed to be black to white squares in increasing gradient
Attachment 2 is supposed to be black into white, but on my display somehow a brown/purple tint is in between the black and white
Attachment 3 is the screensaver clock that is supposed to be black, but on my screen the top half is displayed with a purple hue
Here is an image of two Nokia N8's from someone experiencing the same display characteristics as my C7, and one with a good display. The problem can be seen better in these images:
Nokia N8 Display 1
Nokia N8 Display 2
Attachments:
DSC00256.jpg ‏10 KB
DSC00260.jpg ‏7 KB
pic.jpg ‏7 KB

hi guys my n8 has this issue too
iam not impressed by it and have contacted nokia on facebook , twitter , email and phone yet they dont seem the least bit intrested at the minute
i have even got a nokia tech from a nsc to report it to them via correct channels yet nokia dont seem to care about this
it happends when colours fade into each other or get lighter , main colours are white/grey/black and these turn to a purple/red colour just like in the pictures above
ive also had another n8 and it didnt have this problem , my girlfriend has a n8 too and is on the same product code etc and the screens are so different it is unreal
i thin nokia might be using two screens on the n8 too meet demand as amoled screens are in demand at the minute so maybe they have sourced another froma differnt amoled maker
i cant see any other reason for the difference in image quality between my girlfriends and my screen , same product code , same firmware , same theme and settings yet the results are so different its worrying
forget using the n8 to watch videos if you have one of these screens with a purple tint as the blacks/whites/greys will look purple and ruin the film etc
my video playing has gone from watching dvd quality to watch a dodgy pirate with pixelation and purple tints and banding
id like to see more users post up here so nokia can see there is a bit of a problem and start looking into it as at the minute they dont seem fussed
perhaps people havent noticed the purple tint but if you have seen one with a proper screen and then one with a puple tint you can easily spot the difference the screen quality is no where near as good as the ones without tints , coliurs are deeper richer and nicer to view on the screen wihout the tint
iam waiting for another n8 to turn up today as a replacement if it has the purple screen too i will be extremley gutted and a unhappy n8 user even though its my dream device itll feel tainted because of the screen

Nokia N8 Camera defect blurred spots unsharp

It seems that the N8 have the old N86 problem with blurred spots in the picture. My old N86 was two times changed by Nokia, because blurred spots in the camera pictures.
Now my N8 have the same problem on the left middle corner:
Moderator's Note:
We have removed the link in your post as it didn't seem to be adding anything relevant to the thread . Please be aware that Nokia Support Discussions accepts no commercial publicity of any kind.
Cheers!
EnioReh01

I HAVE A SIMMILAR PROBLEM WITH WHAT YOU ARE DESCRIBING...ITS A BLUR SPOT, AT THE LEFT SIDE WHEN IN LADSCAPE POSITION...GEZZE WHAT THE HECK IS THIS....I JUST NOTICED THIS TODAY...AND MY REPLACEMENT PERIOD IS ALREADY OVER....WHAT SHOULD I DO....

Nokia N8 design flaw.

Please someone assure me about this. Please, before the N8 goes into production.
Remember how the 2nd Gen iPhone had aluminum finishing. Then apple changed it to plastic because aluminum decreased signal efficiency so did the user's hands while holding the phone.
I believe that the aluminum cover around the rear end of the latest N8 might weaken the antenna.
How can I question nokia for an official response?And what do you think?

Worry about it when it's actually possible to have the problem After release there will be 100X the fuss of the announcement !!!!! Wait a month and every single problem with the phone will have been reviewed, scrutinised, commented on, moaned about, examined and generally disected, when you've read a couple of user reports, THEN decide if it's what you want, this question is like asking what an unreleased car will drive like, just wait, and don't pre-order
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia n8 camera defect

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hey man....the same issue i had with my cell a few days back....you knw the stipes comin n d freezing...
try this(it worked for me...) do a hard reboot ...by keeping the power off switch for atleast 8 secs till the phone vibrates about 3 times....then switch it on it shuld be up n runnin...
if tht dosen't work try dis....
hold the menu+volume down+camera+power off button to reboot...
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ur lucky dude...my n8 is in the worse state possible...check my post!

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I had the same thing happen to me back in October of 2004, actually. I bought the computer in July of 2004 and in October, nearly 4 months to the day, my dual 1.8 G5 died and it was the power supply. It took the San Francisco Apple store 19 days to repair it (they broke the case during the repair and had to order one from the Apple store in Chicago). The main gripe I had was how long it took them to diagnose the issue. They replaced a whole slew of other stuff first because the power supply tested ok. In the end, the summary statement of how much they spent was about $300 more than I paid for the machine. They could have just given me a new machine and made me a happier customer and come out financially better off than they did in the long run.
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Nokia stands by their product !

I am a new Nokia mobile phone owner. I have a three year contract with Rogers I began my contract with an LG slider. For unexplained reasons the screen broke although it was in a protective case and had a screen protector on it. I must say that I am truely not happy with the service I got from LG the cost of repair and having it sent back to me was the same cost that I would have paid for the phone if I was not on contract $200 canadian !!! Good greif !! Not a cost that I had at the time to pay so I told them to keep it or trash it do whatever with it-at this time they proceeded to tell me that I had to pay them $25 to trash the phone. I was not impressed.
So in search of another phone that would be compatible with the Rogers SIM card I went and came upon the Nokia 2680. I dont know what happened but the phone just shut off and would not turn back on. I called Nokia and they asked questions and done some troubleshooting methods. My problem unresolved, they are honoring thier product and have asked me to send it back for repairs.
I can say I am happy that a company, Nokia, stands by their product and is their to please their customer. I will be looking forward to updating my phone to a Nokia brand sometime in the future my 2680 will do me for now, i see a N86 or N97 in my future.
Way to go Nokia!!!!!

1. The LG phone you were reffering to probably would have cost you at least $400+ ro buy outright without a contract and since a broken screen is not a manufacturing or design defect there is no reason why is should have been covered by warranty.
2. I wouldn't really a company like Nokia fixing your phone under warranty outstanding customer service. The phone had a problem, it was NOT due to physical damage as your LG was so it is just proper everyday way of doing business and I would expect no less from any company.
3. I have been a HUGE fan of all Nokia products since my first Nokia 2128 in 1994 and have owned no other brands since then. You mentioned a N86 or N97 possible in your future. Go with the N86, the N97 is absolute garbage and Nokia WILL NOT stand behind this product. Search this forum if you want to see the endless list of complants that mostly have to do with the hugely underpowered processor, insufficient amount of available memory (RAM) and the terribly buggy firmware (operating system) I contacted Nokia about this phone, explained to them that i was a loyal customer who has owned 13 previous Nokia phones that I was completely happy with and then expressed my disappointment with the N97. The only answer they could give me was to send the phone in for repair and that N97 customers have "preffered service" which means they pay for shipping both ways instead of 1 way. I am sure the reason for the preffered treatment is because Npokia is aware of all of the issues this phone has and it is a tiny attempt to calm the masses about what a terrible phone this is. I bought my phone directly from Nokia USA but am currently working on a project in Canada which will have me here for 2 more years. I asked them about the shipping and they said I have to bay for shipping BOTH WAYS and there were no exceptions. I explained that I am not the only one haveing a lot of issues with this phone and they could look on this site if they want proof and the answer I got was "those are all users in Canada and this phone is not designed for use in Canada" ???? **bleep**??? It is a GSM phone with world wide coverage AND it is sold by Bell Mobility in Canada! I explained that sending it in for repair will not fix anything because the problem is inherent to the phone, not specific to my particular phone and requested that they at least pay for shipping back to me and I would pay the shipping to the service center. The answer was NO.
Nokia has no regard for a loyal customer. They sell phones world wide but do not have an international warranty. They wil sell you a phone that will work in almost any country in the world, but they will only service it in the country you bought it in. I was told that if I sent it in to the Canadian service depot they would not service it because "they would not even know how to fix it" Why? This phone is sold in Canada, they certainly should know how to service it. If you buy a laptop from most companies they have an international warranty because they know you are likely to travel with your laptop, surely Nokia must know that their customers will travel with their phones, why else would they put in international frequencies when they could get away with only the local ones and the phone would work where it is sold.
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I WILL be sendin my N97 in for repair as soon as I purchase a suitable Android based phone or possibly the 4th generation iPhone, but NEVER another Nokia phone. I am probably even going to get rid of my collection of almost every Nokia i have ever purchased, i am that disappointed with their service.

Nokia C7 Phone Start-Up Failed

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My C-7 has the same problem. I'm not surprised since thousands of this handset (along with the N8) are also affected.
This is a design-defect problem that NOKIA recognizes but refuses to address properly By purchasing this handset we have all thrown our money to the winds. We are not alone; Considering NOKIA's current stock price nose-dive, the company's shareholders are in the same boat.
This is an absolute travesty. Were it not for NOKIA's "killer application" (its off-line turn-by-turn mapping program, of course), I would have jumped ship long ago. Although I feel very sorry for myself for having bought such a problematic device, I feel much worse for the employees of NOKIA (at least for those who still remain employed after the recent mass purgings in a desperate attempt by the C-levels to keep the company afloat). Surely they must also be able to see the writing on the wall indicating that their time is nearly up The company will go under.
Horrible product quality, arrogant refusal to properly address the defects, oblivious attention to the market and an unfathomable and highly misguided sell-out to Microsoft has turned this once great company into a puddle of mush, slowly seeping into the cracks of the floor over which Samsung and Apple now gleefully dance.
Shame, Nokia. Shame.
* By the way: If you want to breath life back into your C-7 or N-8, charge the beast and then place it into the freezer for a few minutes. Since the root problem is due to overheaded boards, this action will quite surprisingly, cool the unit back down to whence it will once again start.

What's Gone Wrong At Nokia?

After reading the superb 'Open Letter to Nokia', I am wondering where it all went wrong?
I have always used Nokia and just like most on these forums I feel a 'loyalty' to Nokia, but after receiving the N8 I am so disappointed.
I will be receiving my replacement N8 tomorrow but I am worried, will it be any better? Am I just being narrow minded or does my (our) loyalty mean anything to Nokia?
Where did it all go wrong and please, please, please give me hope....?
Paul.

donallen wrote:
carman58 wrote:
It's been said many times before, but the majority of people who visit forums do so with a problem, and if you visit a similar site to this from ANY manufacturer you will see similar posts about Apple, HTC, Motorolla, Ford, GM, Hitatchi, Sony etc etc Modern I believe Nokia are turning the corner and coming back strong. If the majority of Nokia handsets were faulty or sub standard this forum would actually break the internet due to the volume of traffic !!!!
I think you are painting with too broad a brush. Some faults are due to manufacturing defects that slip through the manufacturing QA process. Some are installed at the factory, design bugs in the software, implementation bugs in the software, or design bugs in the hardware. You need to distinguish between them to properly analyze what's happened to Nokia. I do not believe that Nokia's problems, for the most part, are due to their inability to manufacture hardware with an acceptably low defect rate (the N8 might be an exception; we don't know yet). I believe that the vast majority of Nokia's faults were installed at the factory. They have consistently produced poor software designs and then implementated them badly, adding insult to injury; they send out firmware updates with more bugs than the previous version; the ovi.com website is just a joke; Mail for Exchange doesn't work, etc., etc. A hardware example is the separation of the USB connector from the mainboard of the N900, clearly a design defect.
My point is that it's important to distinguish between the small number of faults that are an inevitable part of even a well-run manufacturing process, vs. faults that can and should be eliminated during design, development and testing, but which have time and again made it through Nokia's broken version of that process. Nokia is not competitive in this crucial area with either Apple or Google at the present time. I believe this is the new CEO's most significant challenge, because it is a systemic problem.
Very good messages.TY.
"I believe Nokia are turning the corner and coming back strong"
I agree more with the author of this line. But hardly Nokia needs to come back.
http://www.mobileisgood.com/statistics.php
The second view may be too pessimistic or negativ considering the huge amounts of phones NOKIA ships every year.
I think DA forgets these two reasons of complaints:
The most complaints here may be due to defects during the transportation and mistakes made by users. Or simply, users can't use phones properly. Statistically, the number of the complaints here is very low. But the more complicated the phones get , the more complaints will be seen here. The amount of complaints may explode in the near future.
I don't think that Nokia is less competitive in the areas of design, development and testing than Apple or Google. As you can see here there are very few complaints about the simple phone models (i.e. no smartphones). And so many papers have tested the brand new N8 that it hardly has very big problems not found during the reviews.
The area mentioned in the above two messages is very interesting and it would be nice to know a forum which could be better suitable for this kind of talk. Here are many people with real problems and If we increase "love letters" here it's even more difficult to find solutions.

Nokia c7 phone.

my nokia c7 phone get hanged when i sign in to nimbuzz. I restored my phone by soft and also hard,but this problem still occur.so how can i use nimbuzz?

My C-7 has the same problem. I'm not surprised since thousands of this handset (along with the N8) are also affected.
This is a design-defect problem that NOKIA recognizes but refuses to address properly By purchasing this handset we have all thrown our money to the winds. We are not alone; Considering NOKIA's current stock price nose-dive, the company's shareholders are in the same boat.
This is an absolute travesty. Were it not for NOKIA's "killer application" (its off-line turn-by-turn mapping program, of course), I would have jumped ship long ago. Although I feel very sorry for myself for having bought such a problematic device, I feel much worse for the employees of NOKIA (at least for those who still remain employed after the recent mass purgings in a desperate attempt by the C-levels to keep the company afloat). Surely they must also be able to see the writing on the wall indicating that their time is nearly up The company will go under.
Horrible product quality, arrogant refusal to properly address the defects, oblivious attention to the market and an unfathomable and highly misguided sell-out to Microsoft has turned this once great company into a puddle of mush, slowly seeping into the cracks of the floor over which Samsung and Apple now gleefully dance.
Shame, Nokia. Shame.
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