Nokia unable to provide clarity & support on E71

I've been using a Nokia E71. One fine day the phone switched off & it didn't start. As good Nokia customer I only trusted Nokia care outlets ( Nokia Care - Satya Telecare, 229 Chittaranjan Avenue, Near Girish Park Metro Station, Kolkata - 700006). After rectifying the problem, they told me that the phone had another problem of battery warming. After two days they again informed me that the handset have a network detecting problem. Its been 12 days now they have not been able to rectify the problem, also they are unable to tell me as to when the problem can get rectified. Even more, they dont communicate. When I visit the Nokia care outlet, I am made to wait for more than an hour each time. ( 1st time I waited for more than 3 hours). Today they are saying they will let me know when the phone gets repaired. This is ridiculuous & frustrating....
Nokia Products are good & its services are equally bad. Going towards worse.
Can anybody help me..................................

You won't typically get support directly from Nokia on these forums, but as a fellow user, I can say what I would do. I assume your phone is long out of warranty? Visit the shop, demand your phone now, and pay them for whatever work they did. Then find an independent repair shop, preferably somebody who has been in business a long time. Maybe some old guy? There aren't many parts to a mobile phone: the circuit board, keyboard, screen, camera, battery, volume buttons, case, etc. I doubt the Nokia shop (or perhaps anybody) has the skill or time to try soldering a bad circuit board on a modern mobile phone. They will probably just replace whatever part has gone bad with a new or used part, and re-flash the firmware. I think an independent shop offers the chance of being more skilled (and possibly more honest ?) than a slick, corporate shop. Just my two cents. Good luck!

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