None of the commands (eg attachments) on the insert bar for outgoing emails is working - what can I do? Thanks, Drummond

I suddenly cannot insert attachments to outgoing emails in Windows Live Hotmail. If I click on attachments or any other tool in the insert bar, nothing happens. My wife's hot mail account on the same computer, using the same version of Firefox, works fine; my account works fine when I use Internet Explorer instead of Firefox. How can I fix this?
Thanks for any help.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.<br />
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

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