"not applicable" lightroom 5

saying "not applicable" where "download" button should be for lightroom 5 but it does give me a serial number and option to download mac languages.  I tried to download the trial so that I could then put in my serial number but it wont even let me download a trial.  I have a new mac.

Hi irkry,
Please try the direct download link for Lightroom: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

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    Thu Jul  4 09:14:51 2013    [INFO] PIM - Current db schema version to install 1.
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    7/4/2013 09:14:54.906 [INFO] PDAPP.AppletManager Loading progress327680 out of 1122223
    7/4/2013 09:14:54.936 [INFO] PDAPP.AppletManager Loading progress393216 out of 1122223
    7/4/2013 09:14:54.938 [INFO] PDAPP.AppletManager Loading progress458752 out of 1122223
    7/4/2013 09:14:54.939 [INFO] PDAPP.AppletManager Loading progress524288 out of 1122223
    7/4/2013 09:14:54.941 [INFO] PDAPP.AppletManager Loading progress589824 out of 1122223
    7/4/2013 09:14:54.943 [INFO] PDAPP.AppletManager Loading progress655360 out of 1122223
    7/4/2013 09:14:54.945 [INFO] PDAPP.AppletManager Loading progress720896 out of 1122223
    7/4/2013 09:14:54.946 [INFO] PDAPP.AppletManager Loading progress786432 out of 1122223
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    7/4/2013 09:14:54.950 [INFO] PDAPP.AppletManager Loading progress917504 out of 1122223
    7/4/2013 09:14:54.969 [INFO] PDAPP.AppletManager Loading progress983040 out of 1122223
    7/4/2013 09:14:54.971 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1122223
    7/4/2013 09:14:54.972 [INFO] PDAPP.AppletManager Loading progress1114112 out of 1122223
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    Thu Jul  4 09:16:14 2013    [INFO] PDApp.ExternalGateway - NativePlatformHandler destructed
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    hardware: MacBook Pro 17 inch, 2.4GHz Quad-core Intel Core i7
    Help > System Info...
    Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
    Operating System: Mac OS 10.7.5
    System architecture: Intel CPU Family:6, Model:42, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 4
    Logical processor count: 8
    Processor speed: 2400 MHz
    Built-in memory: 8192 MB
    Free memory: 4576 MB
    Memory available to Photoshop: 6917 MB
    Memory used by Photoshop: 69 %
    Image tile size: 1024K
    Image cache levels: 6
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Version: 2.1 ATI-7.32.12
    OpenCL Version: 1.1 (Aug 10 2012 19:59:48)
    Video Card Vendor: ATI Technologies Inc.
    Video Card Renderer: ATI Radeon HD 6770M OpenGL Engine
    Display: 1
    Main Display
    Display Depth:= 32
    Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920
    Video Renderer ID: 16915206
    Video Card Memory: 1009 MB
    Video Rect Texture Size: 16384
    Serial number: 91199981517320233480
    Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Macintosh HD, 370.1G, 69.1G free
      n, 327.2G, 80.4G free
    Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
    Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
    Additional Plug-ins folder: not set
    Installed components:
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       AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082
       adobe_caps.framework   adobe_caps   6.0.29.0   1.276181
       AdobeACE.framework   AdobeACE   2.19.18.20743   66.507768
       AdobeAGM.framework   AdobeAGM   4.26.20.20743   66.507768
       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830
       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830
       AdobeBIB.framework   AdobeBIB   1.2.02.20743   66.507768
       AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.507768
       AdobeCoolType.framework   AdobeCoolType   5.10.33.20743   66.507768
       AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120720  
       AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602   66.490082
       AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923
       AdobeLinguistic.framework      17206  
       AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174
       AdobeOwl.framework   AdobeOwl   4.0.95   66.510504
       AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471
       AdobePDFSettings.framework   AdobePDFSettings   1.4  
       AdobePIP.framework   AdobePIP   6.0.0.1654  
       AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082
       AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
       AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661
       AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661
       AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661
       ahclient.framework   ahclient   1.7.0.56  
       aif_core.framework   AdobeAIF   3.0.00   62.490293
       aif_ocl.framework   AdobeAIF   3.0.00   62.490293
       aif_ogl.framework   AdobeAIF   3.0.00   62.490293
       AlignmentLib.framework   xcode   1.0.0.1  
       amtlib.framework   amtlib   6.0.0.75  
       boost_date_time.framework   boost_date_time   6.0.0.0  
       boost_signals.framework   boost_signals   6.0.0.0  
       boost_system.framework   boost_system   6.0.0.0  
       boost_threads.framework   boost_threads   6.0.0.0  
       Cg.framework   NVIDIA Cg     
       CIT.framework   CIT   2.0.5.19287   145486
       data_flow.framework   AdobeAIF   3.0.00   62.490293
       dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0  
       dvacore.framework   dvacore   6.0.0.0  
       dvamarshal.framework   dvamarshal   6.0.0.0  
       dvamediatypes.framework   dvamediatypes   6.0.0.0  
       dvaplayer.framework   dvaplayer   6.0.0.0  
       dvatransport.framework   dvatransport   6.0.0.0  
       dvaunittesting.framework   dvaunittesting   6.0.0.0  
       dynamiclink.framework   dynamiclink   6.0.0.0  
       FileInfo.framework   FileInfo   66.145433   66.145433
       filter_graph.framework   AdobeAIF   3.0.00   62.490293
       hydra_filters.framework   AdobeAIF   3.0.00   62.490293
       ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"
       ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"
       image_compiler.framework   AdobeAIF   3.0.00   62.490293
       image_flow.framework   AdobeAIF   3.0.00   62.490293
       image_runtime.framework   AdobeAIF   3.0.00   62.490293
       LogSession.framework   LogSession   2.1.2.1652  
       mediacoreif.framework   mediacoreif   6.0.0.0  
       PlugPlug.framework   PlugPlug   3.0.0.383  
       UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"
       wrservices.framework        
    Required plug-ins:
       Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
       ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc.  All rights reserved. - from the file “AdobeADM.bundle”
       Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Average 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
       Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Camera Raw 7.4 (137), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Cineon 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
       Clouds 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
       Collada DAE 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
       Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Crop and Straighten Photos 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
       Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Difference Clouds 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
       Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Eazel Acquire 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
       Embed Watermark NO VERSION - from the file “DigiSign.plugin”
       Enable Async I/O 13.0.1 20120808.r.519 2012/08/08:21:00:00  © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
       Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       FastCore Routines 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
       Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
       IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       JPEG 2000 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
       Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
       Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
       Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
       Matlab Operation 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
       Measurement Core 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
       Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       MMXCore Routines 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
       Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Multiprocessor Support 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
       Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       NTSC Colors 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
       Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
       OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       PCX 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
       Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Photoshop 3D Engine 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
       Picture Package Filter 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
       Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Pixar 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
       Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Portable Bit Map 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
       Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Radiance 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
       Read Watermark NO VERSION - from the file “DigiRead.plugin”
       Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
       ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
       Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Solarize 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
       Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
       Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wireless Bitmap 13.0.1 20120808.r.519 2012/08/08:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
       ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Optional and third party plug-ins:
       PG-Processor 2.0.1 ©2002-2010 PixelGenius LLC - from the file “PG-Processor.plugin”
       PhotoKit Capture Sharpener 2 2.0.7 ©2002-2010 PixelGenius LLC - from the file “PhotoKit Sharpener 2.plugin”
       PhotoKit Creative Sharpener 2 2.0.7 ©2002-2010 PixelGenius LLC - from the file “PhotoKit Sharpener 2.plugin”
       PhotoKit Output Sharpener 2 2.0.7 ©2002-2010 PixelGenius LLC - from the file “PhotoKit Sharpener 2.plugin”
       PhotoKit Preview Helper 2.1.6 ©2002-2010 PixelGenius LLC - from the file “PG Toolbox Previewer.plugin”
       PixelGenius Toolbox 2.2.2 ©2002-2010 PixelGenius LLC - from the file “PixelGenius Toolbox.plugin”
    Plug-ins that failed to load: NONE
    Flash: NONE
    Installed TWAIN devices: NONE

    This girl here found the fix:
    How to Manually Fix Updates on Adobe Photoshop CS6 (from 13.0.3 to 13.0.6) on Mac with Retina Display |
    Basically, all you have to do is update the Application Manager (if your installation was like mine, I was still on v.6... it's up to v.9 now.  Go here for the update: Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager and run it... when done, launch Photoshop and check for updates.
    This is amazingly idiotic, I must add -- how does App Manager NOT update itself through the update process???

  • Can not launch lightroom says error when reading its preview cache

    I can not launch Lightroom is puts up a error message that says it encountered an error when reading its preview cache and goes in to a loop that keeps closing the program
    I have restarted my comp 4 times same this each time
    I can't find any trouble shooting and when I try and download lightroom again it just puts me back at the creative cloud desktop which I can't click in anything

    You need to delete the preview cache. LR will automatically create new previews.
    Read here and here are the locations. Don't touch the *.lrcat file.

  • HELP! InDesign CC got an error: The property is not applicable in the current state." number 30615

    HELP! Was working perfectly now it is giving me this error and doesn't seem to be going past the printing option. Code is below.
    main.scpt
    set posixIdPath to "/Applications/Adobe InDesign CC/Adobe InDesign CC.app"
    do shell script "/Users/cdapice/Desktop/cryptoquip/getquip.sh"
    delay 8
    tell application posixIdPath
    activate
    end tell
    delay 8
    set scripttoRun to ":Users:cdapice:Desktop:cryptoquip:Script.jsx" as alias
    tell application "Adobe InDesign CC"
    do script scripttoRun language javascript
    end tell
    delay 5
    Adobe InDesign CC got an error: The property is not applicable in the current state." number 30615
    Script.jsx
    var myDocument = app.open(File("/Users/cdapice/Desktop/cryptoquip/NewCryptoquip.indt"), true);
    //var myDocument = app.activeDocument;
    var myPage = myDocument.pages.item(0);
    var myTextFrame = myPage.textFrames.add();
    //Place a text file in the text frame.
    //Parameters for TextFrame.place():
    //File as File object,
    //[ShowingOptions as Boolean = False]
    //You'll have to fill in your own file path.
    myTextFrame.place(File("/Users/cdapice/Desktop/cryptoquip/quips.txt"));
    //var myTextFrame = app.selection[0];
    myTextFrame.parentStory.pointSize = 10;
    var brkStory = myTextFrame.parentStory.contents;
    var myPIs = myDocument.pageItems;
    var  destTextFrame = myPIs[6];
    destTextFrame.parentStory.contents = brkStory;
    firstChange();
    myTextFrame.remove();
    app.select(destTextFrame);
    splitStory();
    for (i = 0; i < myPIs.length; i++) {
              if (myPIs[i].appliedObjectStyle.name == "puzzleBox") {
                        var newBoxStyle = myPIs[i].appliedObjectStyle;
                        secondChange(myPIs[i]);
            myPIs[i].applyObjectStyle(newBoxStyle,true);
        if(myPIs[i].appliedObjectStyle.name == "otherBox"){
            var newBoxStyle = myPIs[i].appliedObjectStyle;
            myPIs[i].applyObjectStyle(newBoxStyle,true);
    Date.prototype.getMonthFormatted = function() {
        var month = this.getMonth() + 1;
        var formMonth = month < 10 ? '0' + month : month; // ('' + month) for string result
              return formMonth.toString();
    Date.prototype.getDayFormatted = function() {
        var day = this.getDate();
        var formDay = day < 10 ? '0' + day : day; // ('' + day) for string result
              return formDay.toString();
    var newdate = new Date();
    var laterdate = new Date();
    var dayofweek = newdate.getDay();
    var offsetdays = 0;
    switch(dayofweek) {
        case 2:
            offsetdays = 6;
            break;
        case 3:
            offsetdays = 5;
            break;
        case 4:
            offsetdays = 4;
            break;
        case 5:
            offsetdays = 3;
            break;
    app.epsExportPreferences.appliedFlattenerPreset.convertAllStrokesToOutlines = true;
    app.epsExportPreferences.appliedFlattenerPreset.convertAllTextToOutlines = true;
    app.epsExportPreferences.appliedFlattenerPreset.rasterVectorBalance = 100;
    //app.activeDocument.exportFile(ExportFormat.epsType, newFile, false);
    for (i = 1; i < 7; i++) {
        var curPage = i + "";
        var x = i + (offsetdays - 1);
        laterdate.setMonth(newdate.getMonth());
        laterdate.setDate(newdate.getDate());
        //alert(newdate);
        //alert(x);
        //alert(laterdate);
        laterdate.setDate(newdate.getDate() + x);
        //alert(laterdate);
        var nameDate = laterdate.getMonthFormatted() + laterdate.getDayFormatted() + ".eps"
        //alert(nameDate);
        app.epsExportPreferences.pageRange = curPage;
        var curFile = new File("/Users/cdapice/Desktop/cryptoquip/" + nameDate);
        app.activeDocument.exportFile(ExportFormat.epsType, curFile, false);
    var endDate = laterdate.getMonthFormatted() + laterdate.getDayFormatted();
    var firstDate = new Date();
    firstDate.setDate(newdate.getDate() + offsetdays);
    var startDate = firstDate.getMonthFormatted() + firstDate.getDayFormatted();
    var idFile = "cryptoquip_" + startDate + "_" + endDate + ".indd";
    app.activeDocument.save(new File("/Users/cdapice/Desktop/cryptoquip/" + idFile));
    with (app.activeDocument.printPreferences){
            printer = "Advertising - Creative - Color Xerox";
            copies = 1;
            pageRange = "1-6";
            paperSize = "US Letter";
            paperHeight = "11 in";
            paperWidth = "8.5 in";
            printPageOrientation = PrintPageOrientation.landscape;
            pagePosition = PagePositions.centered;
           scaleHeight = 100;
           scaleWidth = 100;
            scaleMode = ScaleModes.scaleWidthHeight;
            scaleProportional = true;
            pageInformationMarks = true;
            colorOutput = ColorOutputModes.COMPOSITE_CMYK;
    app.activeDocument.print(false);
    for(myCounter = app.documents.length; myCounter > 0; myCounter--){
    app.documents.item(myCounter-1).close(SaveOptions.no);
    function firstChange() {
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
              app.findChangeTextOptions.caseSensitive = false;
        app.findTextPreferences.findWhat = "^t";
              app.changeTextPreferences.changeTo = "";
              myDocument.changeText();
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
         app.findTextPreferences.findWhat = "^p^p";
              app.changeTextPreferences.changeTo = "^p";
              myDocument.changeText();
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
              app.findTextPreferences.findWhat = "^p";
              app.changeTextPreferences.changeTo = "^R";
              myDocument.changeText();
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
    function secondChange(curFrame) {
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
              app.findChangeTextOptions.caseSensitive = false;
        app.findTextPreferences.findWhat = "    ";
              app.changeTextPreferences.changeTo = "|";
              curFrame.changeText();
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
         app.findTextPreferences.findWhat = " ";
              app.changeTextPreferences.changeTo = "";
              curFrame.changeText();
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
              app.findTextPreferences.findWhat = "|";
              app.changeTextPreferences.changeTo = " ";
              curFrame.changeText();
              app.findTextPreferences = NothingEnum.NOTHING;
              app.changeTextPreferences = NothingEnum.NOTHING;
    function splitStory(){
              //Make certain that user interaction (display of dialogs, etc.) is turned on.
              app.scriptPreferences.userInteractionLevel = UserInteractionLevels.interactWithAll;
              if(app.documents.length != 0){
                        if(app.selection.length != 0){
                                  //Get the first item in the selection.
                                  var mySelection = app.selection[0];
                                  //Process the selection. If text or a text frame is
                                  //selected, do something; otherwise, do nothing.
                                  switch(mySelection.constructor.name){
                                            case "Text":
                                            case "InsertionPoint":
                                            case "Character":
                                            case "Word":
                                            case "Line":
                                            case "TextStyleRange":
                                            case "Paragraph":
                                            case "TextColumn":
                                            case "TextFrame":
                                                      //If the text frame is the only text frame in the story, do nothing.
                                                      if(mySelection.parentStory.textContainers.length > 1){
                                                                //Splitting the story is a two-step process: first, duplicate
                                                                //the text frames, second, delete the original text frames.
                                                                mySplitStory(mySelection.parentStory);
                                                                myRemoveFrames(mySelection.parentStory);
                                                      else{
                                                                alert("Please select a story containing more than one text frame and try again.");
                                                      break;
                                            default:
                                                      alert("Please select some text or a text frame and try again.");
                        else{
                                  alert("Please select some text or a text frame and try again.");
              else{
                        alert("Please open a document and try again.");
    function mySplitStory(myStory){
              var myTextFrame;
              //Duplicate each text frame in the story.
              for(var myCounter = myStory.textContainers.length-1; myCounter >= 0; myCounter --){
                        myTextFrame = myStory.textContainers[myCounter];
                        myTextFrame.duplicate();
    function myRemoveFrames(myStory){
              //Remove each text frame in the story. Iterate backwards to avoid invalid references.
              for(var myCounter = myStory.textContainers.length-1; myCounter >= 0; myCounter --){
                        myStory.textContainers[myCounter].remove();

    Hotfixes are special, out-of-band patches created to fix specific problems, so they are never published to Windows Update.  Often the hotfix gets incorporated into a released patch that is published on Windows Update.  If this hotfix was incorporated
    into a released patch, and you applied that patch to your system, the hotfix would see that its files are older than the latest files on the system and would give you this message.  Because the hotfix is not for general distribution, there is rarely documentation
    saying that it has been superceded.
    Generally there is a file list with a hotfix/patch that gives you the version number of the affected files.  You can go through those files to see that you have the latest files.  The problem is finding the actual patch that updated those files. 
    Without going through lots of patches, it is hard to find which patch made the hotfix obsolete.
    .:|:.:|:. tim

  • KB2992611 "not applicable" error message when installing on server 2012R2

    Attempting to patch my 2012r2 servers for the new KB2992611 schannel critical bug, see: https://technet.microsoft.com/library/security/MS14-066.  I downloaded the 2012r2 version from here: http://www.microsoft.com/en-us/download/details.aspx?id=44643
    and then attempt to install on several 2012r2 servers.
    I get a message saying "The update is not applicable to your computer." on every single 2012r2 standard server I have tried.  Anyone else seeing this or have any ideas how to resolve?  The 2012 version of the patch went on just fine to
    a 2012 setup.
    Edit: also seeing the same thing when I try to install the appropriate version for my windows 8.1 desktop client.

    You probably will need to call it in. Almost all files are marked not applicable. Security / Hotfix support is always free.
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • Hot Fix error message for KB979344 "this update is not applicable to your computer", on Windows 7 64 bit with SP1

    I've been having issues with an external Esata drive.  Instead of being seen as a removeable drive, it is seen as a hard drive.  This has caused us nothing but problems since our full disk encryption software automatically starts to encrypt
    the drive rendering it useless.
    The real problem I'm having is installing the Hot Fix, KB979344, for this issue.  when tring to install, I get the message, "this update is not applicable to your computer"  I've looked and this hot fix doesn't seem to be part of SP1, but
    I could be missing it.  Any thoughts? 
    Thanks,
    Keith

    Hi Keithk,
    This hotfix is already contained in Windows 7 Service Pack 1.
    Please add the registry key to check if the issue persists. (For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.  )
    Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Storage  
    Create a DWORD Value, name SATAHotplugPolicyOverride,
    set 1 in Value Data.   
    Restart the computer to check if it works.
    Regards,
    Miya  
    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact
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  • Windows Server 2008 R2: "The update is not applicable to your computer"

    ALCON,
    I'm trying to install a "Windows Update Standalone Installer" file (Windows6.1-KB3032323-x64.msu) along with other .msu files and I keep getting the same message: "The update is not applicable to your computer".  The server is a
    virtual machine and is also the vCenter server for the system, so I REALLY don't want to mess this installation up and break the system but the installation is needed and mandatory.  How can I go about installing these .msu files. 
    *Note*  The system is located in a classified environment so it doesn't have a connection to the outside (unclassified) world.  But I'm able to have the .msu files placed on the system at any time. 
    Thanks!
    V/r,
    Stanley L. Johnson Jr.

    Hello,
    do you use SP1 for Windows Server 2008 R2?
    Best regards
    Meinolf Weber
    MVP, MCP, MCTS
    Microsoft MVP - Directory Services
    My Blog: http://blogs.msmvps.com/MWeber
    Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
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  • Windows 2008 R2 SP1 Windows update not applicable

    HELP!!! We have 3 Windows 2008 R2 servers that were updated with SP1 back in March. Last month we noticed on our Retina audit that the three servers were missing several Windows critical patches that were released after SP1 was applied. WSUS did not report
    any missing patches for those three servers. When we tried to manually apply those missing patches we get the error message "This update is not applicable to your computer". After some troubleshooting we found that KB976932 (Service Pact 1) is not listed in
    installed updates. However, system property shows Windows 2008 R2 SP1 Enterprise Edition. We are certain that SP1 did NOT come pre-installed. Microsoft Baseline Security Analyzer detected no missing patches. Microsoft System Readiness Tool CBA logs show no
    errors. Ran SFC /SCANNOW and found no error also. Force install of the patches with command switch /wuforce, did not work we still get the same message patch not applicable. We compared our servers that are fully patched running Windows 2008 R2 SP1 against
    the three unpatched servers and found several dll and sys file's version to be different. Those dll and sys files are also the files that would have been updated by the critical patches. The only thing different between the fully patched Windows 2008 R2 SP1
    servers and the unpatch are the unpatch have no public internet access. We confirmed patches that were required prior to SP1 push are installed: KB2454826 KB2534366 KB2533552 KB976902 Confirmed: Partition with Windows 2008 R2 SP1 installed is set to "ACTIVE"
    Windows Event Collector service is started Windows Modules Installer is started Uninstalling SP1 is not possible because the KB976932 is not listed and verified "not hidden" in installed updates list. Rebuilding the three servers are the very last option,
    since they are critical. Other than the missing patches.... the servers are running great, we have no reported issues with the three servers. Attempt to reinstall SP1 failed after reboot, error 0X800F0826. If anyone has experience this problem and know of
    a solution please help.

    Hi,
    I would like to confirm that what updates are not applicable for your three Windows Server 2008 R2 SP1 servers?
    Based on the current situation, please run the System Update Readiness Tool as Meinolf Weber mentioned and check the CheckSUR.persist.log for the corrupted
    files. After that, please refer to the following Microsoft TechNet article for how to repair them.
    Advanced guidelines for diagnosing and fixing servicing corruption
    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx
    Regards,
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  • The Update is Not Applicable To Your Computer when installing patch on Windows Server 2008 R2 machine

    When I try to install security patch KB2525694 and KB978542 on my Windows Server 2008 R2 machine, I get the message "The Update is Not Applicable To Your Computer".  I am using the following files:
    Windows6.1-KB978542-x64 (KB978542)
    Windows6.1-KB2525694-x64 (KB2525694)
    I believe these are the correct files but no luck installing it.  Any help would be greatly appreciated!

    When I try to install security patch KB2525694 on my Windows Server 2008 R2 machine, I get the message "The Update is Not Applicable To Your Computer".  I am using the following files:
    Windows6.1-KB2525694-x64 (KB2525694)
    This update has been superseded many times.
    If you already have installed one of the superseding updates below, KB2525694 will not be applicable.
    For the list of superseding updates, check this list:
    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=2525694%20r2%20x64
    (click on the result, then click on the "Package Details" tab to get the list below..
    This update has been replaced by the following updates:
    Security Update for Windows Server 2008 R2 x64 Edition (KB2555917)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2567053)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2639417)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2641653)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2660465)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2676562)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2709162)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2718523)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2731847)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2761226)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2778344)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2778930)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2779030)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2808735)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2829361)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2850851)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2876315)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2883150)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2893984)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2913602)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2930275)
    Security Update for Windows Server 2008 R2 x64 Edition (KB2973201)
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
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