Not enough memory to open the illustration error

I have Adobe CS5. 
I am running it on a laptop with 4 GB of memory.
Windows 6.1
but when I open the system info in the product, it says I have 3836 MB of memory.
Only Illlustrator is loaded and I cannot open any illustrator files.  I cannot even make a blank file.
I get the error message not enough memory to open the illustration.
I have uninstalled and reinstalled this product and it still doesn't work.
I tried the chat after 10 minutes of waiting for help they said they no longer support CS5 please try the phone.
I spent 20 minutes on hold only to find out that phone support is no longer available unless I want to spend $40 for an answer.
I am pretty angry and frustrated. 
I have searched my computer for a /etc/launchd.conf file but I cannot find it.
I am stuck please help.

I have searched my computer for a /etc/launchd.conf file but I cannot find it.
That would be Mac only.... Anyway, start by trashing the prefs in the prefs folder:
Important Directories
Beyond that you might consider reinstalling Adobe Reader/ Acrobat. Some of these errors are caused by damaged shared PDf components. if the machine has a specific printer installed, remove it (temporarily) and uninstall its driver. This may also help, if files have stored printer information. Likewise, check your system's color settings and color profile usage. "Bad" profiles can have all sorts of negative influence...
Mylenium

Similar Messages

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    Hi,
    I saw in the site http://kb2.adobe.com/cps/832/cpsid_83270.html
    that below problem exist. Is that been solved. Is there any alternative way to perform the action.
    Error "Not Enough memory to open the Illustration"  when opening a placed image InDesign CS4 with Illustrator hidden
    Thanks
    Karthik B

    Firstly, you may apply free to try product, it would repair your problem illustrator file and to import it to new .ai file with saving all content. This tool is named Illustrator Repair Toolbox. Prove it for free from here: http://www.illustrator.repairtoolbox.com/
    This solution from adobe blog
    Make Illustrator visible.
    This issue appears only on Mac OS 10.6.x. The error message sometimes occurs when you drag files from the Finder to the Illustrator icon in the dock. The error can also occur when you right-click an Illustrator SmartObject in Photoshop and choose Edit Contents.
    As ultimate measure you have to upgrade your MAC OS.

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