Not printing after changing cartridges

Purchased this printer a year and half ago but just took it out of box to use it about 3 months ago And it's been nothing but trouble since. It won't print anything properly. I have aligned print heads and cleaned the print heads numerous times to no avail. Changed the cartridges also doesn't work. A message keeps popping up on the touch screen but doesn't stay long enough to read it. Something about print heads. Can anyone help please.

The post here has links to a troubleshooting document for the Photosmart 6520. If the steps there do not resolve the issue please contact HP Support, even if the printer is no longer under warranty. If the above does not give satisfactory results then please post back here after calling HP.

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Good morning,
Please use the second section of the following article to fix:
http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html?jumpid=r...
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BH
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NP Officejet H470 - willl not print after new cartridge installed

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I bought a new unit. First thing it would not work. Pause light and start light flashed. finally after much research on HP site and elsewhere I solved it myself!
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Hello @Matthew2913,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the print quality issue that you're experiencing since installing new cartridges in your HP Officejet 5610 All-in-One Printer. Thank you for including in your post that the alignment went through successfully.
At this point I would like you to run through some print quality troubleshooting steps. Can I please have you start troubleshooting by clicking here. Once the support document opens please run through step 1, step 2, step 3, and step 4. This includes any sub-steps under each of the steps listed. Please pay close attention to the 'Missing Colours' section under step 4.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
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Sorry but I have worked on laser printers for over 20 years and never encountered your issue. That is of course if you are explaining it correctly. When you make a copy to be printed or print a reports page from the printer or send a print job to the printer, if in all these cases you get the line, then yes the issue is either the toner cartridge or the fuser. If you make a copy to be printed and it prints without the line (Put original in adf, press copy button and print should come out), then you have one weird unit since it does not make sense since the print formatter on the unit whether making a copy or printing from the computer or unit itself uses the same hardware. Now to test if the printed copy has a line then just put a sheet of paper on top of the feed tray and do a self test from the printer. When the back edge of the paper enters the printer, quickly open the toner door to stop the printing. Remove the toner cartridge and look at the image below. If the defect is present the toner cartridge is the issue and if the image below does not have the defect, then the fuser needs to be replaced. Best I can do. Good Luck.

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Hi jimblr,
Sorry you are having trouble. Does your printer show up "Connected and Ready" in ePrintcenter?
These steps may help. Turn off the printer. Unplug your router from the power source for 15 seconds. Plug the router back in. Wait until the internet comes back up. (Approximately 2 minutes) Then turn the printer back on wait a bit for your pending apps to print. Let me know if this helps.
Although I am an HP employee, I am speaking for myself and not for HP
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Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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hI,
GO TO IMG, SD, BF, OUTPUT CONTROL, OUTPUT TYPES, SELECT UR OUTPUT TYPE, GO TO DETAILS ICON AND ASSIGN THE VALUE "ISSUE OUTPUT IMMEDIATELY SAVING THE APPLICATION" FROM DROP DOWN DOWN LIST IN THE DEFAULT VALUES
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Edited by: Sadanandam Kasarla on Mar 16, 2009 12:07 PM
Edited by: Sadanandam Kasarla on Mar 16, 2009 12:08 PM
Edited by: Sadanandam Kasarla on Mar 16, 2009 12:10 PM

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Hello allenaeifert.
Unfortunately, if the issue persists after deep cleanings have been performed, we would have to advise that you contact our support group at 1-800-OKCANON for additional assistance with this issue.
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Hi
I have changed my black ink cartridges to a new from HP and it wont print black now.
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PBO2111

Hi
Is the printer within warranty? You can check by entering the serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03955472
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Can you help?
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Thanks steve

Hello @Bigeady860,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Black does not print after installation of new HP cartridge

When printing black text the ink stopped. I exchanged the old cartridge with a new one of the same type, 364. The printer thanked for installing an original cartridge and according to the system the black cartridge is full. But black ink is not coming. I cleaned the print heads and printed a Quality diagnostic sheet. The black box is empty and the text is brown. Only the line "ALIGN PRINTER if lines are crooked" looks black.
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Hi reza1 & superma,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink,
I would like you to complete ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
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I hope to hear from you soon.
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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I just installed a new ink cartridge on my 1210 printer and the cartidge alignment page will not print. My printed docs look like I am using a shadow font.
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This document may help:
alignment problems
007OHMSS
I was a support engineer for HP.
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Not printing after changing cartridges

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