"number of items in all folders" setting keeps changing

Hello
I have the problem, that a customer wants to see the number of mails in an outlook folder (exchange). When I set the option "number of items in all folders" it works - but only as long, as Outlook is running...
As soon as I close Outlook, it changes back to the number of unread items...
How can i permanently set this option to "number of items in all folders"?
Kind regards,
Eddie

Hi,
By default, the "Show total number of items" setting should persists after restarting Outlook. Moreover, the setting will also be kept when you change to another computer.
Please try to create a new mail profile in Control Panel and reconfigure your Exchange account to troubleshoot the issue. For your reference:
http://support.microsoft.com/kb/829918
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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It seems the answer is here:
http://gsexdev.blogspot.com/2011/08/using-allitems-search-folder-from.html.
I'll go through it and let you if successfully.
Thanks
Tunde
Tunde

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