O2 order confirmation with Order no & collection reference but no record of mobile on my o2

Please can someone help?I set up a pay monthly phone online 2 days ago and recieved an o2 order confirmation along with Order No and collection reference in the store I chose to pick up in but I've heard no more. I spoke to the online team and they told me that my order is still with the credit check team. So why have I got an order confirmation? Also I cannot see this order in my O2. So confuse

If it's with the credit check team still it means you have not yet been accepted so the order won't show and no confirmation until they do approve.

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