OBIEE 11G: Issue with Agent

Hello All,
I am trying to make agent work in OBIEE 11G together with Active Directory settings but the agent are failling for some users. Some users are not able to send the ibots:
We get the following message with Agent Failed:
Agent ID: XXXXXXX
No devices for user: XXXX
Agent ID: XXXXXXXX
No Content for user: XXXX
Kindly note that I have already checked the My Account of these users and the email address is well present there.
Can anyone help us investigate on this issue.
Thanks and Regards

Where do you have your LDAP configured
Is it in RPD or in Weblogic?

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