Office 2007 Crashes

My Office 2007 now crashes every time I "Save". "Office has stopped working. Looking for a solution. Several minutes" kind of notice appears. It soon restarts with an autosaved choice in the left column. I
select it and the page is back to normal with everything recovered. I select "Save" again and the endless cycle repeats itself. I can only save my work by copying and pasting it into "MS Works" from where I can "Save it".
Brian

Hi Amoz,
As the issue here related with Office 2007 crash, I have moved this thread into an Office general forum.
The reason is in this forum you will get more professional help and advices from Office experts.
Thank you for your understanding.
Best regards
Michael Shao
TechNet Community Support

Similar Messages

HT4759 How to Completely Uninstall iCloud? Office 2007 Save As Crashes

I can no longer use "Save As" in Office 2007 since I enabled ICloud. Word and Excel Crash. And Outlook does not seem to be about to send more than one email at a time. I have to select the Send/Receive button right after I create a new email. If I wait and create a second email, the first email in the outbox changes status from ready to send to cannot send. And even if I open it and try to send it, it will not send. I have to re-create it.
I want to know how to thoroughly uninstall ICloud. Other posters on Microsoft (Girish M) and Apple (SkinnyNick) have indicated that the problem is related to ICloud. And I can confirm that I started having problems right after enabling ICloud. Here are the references:
http://answers.microsoft.com/en-us/office/forum/office_2007-excel/excel-2007-clo sing-unexpectedly-when-trying-to/69705682-06ca-4e39-b17e-56d4bacc3452
https://discussions.apple.com/thread/4607859?start=0&tstart=0
I spent a lot of time trying to trouble shoot this problem. I ran the Office install to repair. This did not work. I uninstalled all Office 2007 related products. I then manually purged all directories relating to office including the Common Shared Directories. Then, I ran Microsoft's FixIt to uninstall Office to make sure everything was uninstalled. Then, I reinstalled Office 2007 and it still failed. I thought about installing Office 2010, but the second post (above SkinnyNick) indicates that this would not work.
So, I am looking for a way to uninstall iCloud including that parts that is causing this problem. Now, the second post (above) from
SkinnyNick) says that he tried to uninstall iCloud but this did not fix the problem. He finally reconfigured iCloud by de-selecting Outlook, but I would rather completely remove iCloud.
Can anyone provide instructions on how to completely remove iCloud so that my Office 2007 products will function again using Save As?
Thanks,
Rob

As a Windows Application Developer who has more than 28 years of professional development experience, I can tell you that anything is possible in terms of how developers implement their applications. I have seen just about everything under the sun, and it would not surprise me if Apple's iCloud not only places files in key Windows directories, but it may use configuration information in a file as opposed to the Window Registry to control how their application behaves. And this would prevent “System Restore" from fixing the problem. Configuration information can be stored in many places. And, even if you do use the Windows Registry to control how your application works, you can key off of new files (like a user profile file) to control how your application to behaves. Csound1, you have been very generous with your time, and I am very grateful for your advice. Thank you.

Adobe Reader 9.x crashes when opening PDF's created using Office 2007

I work on the helpdesk side for a big corporation and many of our users are reporting that when they try to open a PDF, it locks up their Internet Explorer or Reader 9.x
We noticed that the problems were only caused by PDFs that were presentations created in PowerPoint, then saved as a PDF with the Office 2007 Save as PDF plugin. So what we did was engaged an engineer at Microsoft to look into the issue. They did a lot of troubleshooting and narrowed it down.
They think that if the presentation was created using PP 2003 then opened in PP 2007 then saved as a PDF then this causes AR 9.x to crash. So what they did was remove the slide number, and added a new slide number using PP 2007, save it as a PDF then it opens in AR 9.x
All other versions of AR can open the PDF under the same scenario.
Has anyone else experienced this issue?
Thanks

It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

Outlook connector crashes with Office 2007 SP2

Hello. Microsoft has started pushing out Office 2007 SP2, resulting in Outlook crashes for Connector users who apply the patch. The only workaround we've found is to restore the users's system with Windows Restore, and then hide SP2 with Windows Update. A Connector uninstall restores normal Outlook operation. A reinstall of the Connector does not fix the problem.
We're running Outlook Connector 7.2.402.1.
Sun Java(tm) System Messaging Server 6.2-8.04 (built Feb 28 2007)
libimta.so 6.2-8.04 (built 19:28:07, Feb 28 2007)
SunOS vmpm1 5.10 Generic_127127-11 sun4u sparc SUNW,Sun-Fire-V490
Error examples:
"faulting application Microsoft Outlook, version 12.0.6423.1000, faulting module sjms32.dll version 7.2.402.1"
"the store was x is being reconciled with the indexer for the following reason: the store was last opened on a different machine."
"the store x is being re-pushed to the indexer for the following reason: index reset, re-push entire store"
Is there a solution? Will a patch will be issued for Connector 7.2? I haven't tried Connector 7.3 because our messaging and calendar servers don't meet its version requirements.
David.

We're seeing the same issue with Office 2007 SP2 and Connector 7.3 Update1. We're running JCS 5 (roughly Update 1 patches on top of it).
Here's the MS error each time. I can click on Calendar, Contacts, and Tasks. As soon as I click on any email folder, crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6423.1000
Application Timestamp: 49b08185
Fault Module Name: SJMS32.DLL
Fault Module Version: 7.3.106.4
Fault Module Timestamp: 4937c21f
Exception Code: c0000005
Exception Offset: 0002f7bd
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
I also tried this with the Office 2007 Outlook Feature pack (also contained within SP2) that was released early for various performance fixes. Same error issue. I resolved by uninstalling the Feature Pack. I tried uninstalling SP2, no luck. I also tried uninstalling/reinstalling the SJ Connector, no luck.
I will check desktop search, see if I can turn it off for Outlook and see what occurs.

Word 2003 w/ Office 2007 compatibility pack crashes after writing PDF

Writing PDF from Word 2003 SP3, all patched, using (most recently) Acrobat 7.1.0 has for some months crashed on my system after the PDF is written but just before the Acrobat window closes and control of Word is returned to the user. Word is hung so severely that it is not possible to close it with Task Manager. And, it happens every time, whether from a single-page document or a >300 page API document with extensive graphics, links etc.
The generated PDF is complete and valid, but has not been closed, so at this point it cannot be accessed. No choice but to reboot, after which the PDF can be accessed and is just fine. Word shrapnel (temporary files) litter the folder because it never closed properly.
Searching the net I could never find anything that sounded like my problem. It felt to me like a font issue. On a hunch, I uninstalled the Office 2007 compatibility pack (which comes with Vista fonts that I've never used), and along with it, several associated Office 2007 security updates and service pack 1 for the compatibility pack.
Once again I can write PDF's without hanging Word. If I had nothing better to do with my time, I might try reinstalling the compatibility pack, its service pack and the updates one by one to see when (or if) the problem might return... but this has caused me enough grief so all I'm prepared to do is post this information in the hope that it might help someone else.
BTW - I also use Solid Documents PDF Converter once in a blue moon to create Word docs from PDF files. It also has PDF generation capability, which I tried as a troubleshooting measure. Same result. Clearly this is nothing to do with Acrobat per se.
Scott Willing
QSound Labs, Inc.

Sad to report that a few days later, the problem had returned, so my joy was short-lived. Now it's even more mysterious than ever. Why would uninstalling a compatibility pack provide *temporary* relief?
Arrrrrg...

Acrobat XI Pro crashes Office 2007 Powerpoint when converting to pdf

I have a Dell laptop with Windows 7 x64 and Office 2007. I also have Acrobat XI Pro. When I convert a .ppt powerpoint file to .pdf, powerpoint stops working.
When I click Convert to pdf, Acrobat prepares the slides and then begins publishing and about 1/4 of the way through I get a message that powerpoint has stopped working.
I have run the Office Diagnostics and it found nothing.
I have reinstalled Acrobat and it didn't help
Is there a compatibility issue? Would an older version of Acrobat Pro work such as Acrobat 9 or 10?
Is there an Acrobat Preference that I could change that would solve the problem?
Thanks
Tracy

Thank you, it actually turned out to be the specific document, other
powerpoints converted without error.
Thanks, and Have a Great Day,
Scott Halet
<http://www.linkedin.com/pub/scott-halet-mba/7/727/740>
http://www.linkedin.com/pub/scott-halet-mba/7/727/740

Adobe Acrobat 8.1 STD & MS Project 2007 crash after converting project files to PDF

Need some help. Currently I create complex projects schedules (3-7 pages in length) and then convert to a .PDF thru Adobe Acrobat 8.1STD and although it takes a little bit, it does create the .PDF file. However when I open in Adobe Reader and try to scroll pages, it crashes and closes out Adobe completely without any error message after about 5-10 seconds. I run MS Office 2007 Small Business and all other conversions in Excel and Word are working just fine, it is only between these two software packages. Any Suggestions??

AA STD 8.1.2 Correction, I do not have Reader (Only other Adobe products are Adobe Flash Player ActiveX and Adobe Shockwave Player) on my PC but when I open the PDF it does open in AA STD 8.1.2. Also, have tried this on other PC;s and same problem occurs and we e-mail these PDF's to our consultants and they are having the same problem whereby they are unable to scroll view thru the document/PDF and unable to print it out on their end.

Word 2007 crashes during autosave and when saving as .DOC

Hi,
I have a problem with Microsoft Word 2007. It crashes every time during autosave. It also crashes when I try to save a file as .DOC (even an empty new file). When I save it as any other file type it's fine.
I have already tried repairing the office installation, reinstalling the whole suite (and then installing SP3 and all latest patches again), auto fix it from
http://support.microsoft.com/kb/822005/en-us and
http://support.microsoft.com/kb/921541/en-us, changing the autosave file location, using different windows account. None of these helped. I wouldn't like to work with autosave switched off.
I am using Windows 7 Professional SP1 and Office 2007 Professional 12.0.6683.5002 with SP3 on HP EliteBook 8470w.
-- Igor M.

Hi,
I tried to start Word in safe mode be it did not change anything. I also tried to start Windows 7 in clean boot but it did not help either (same issues).
Two entries are added to the event log when Word crashes:
First one:
ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 94 seconds with 0 seconds of active time. This session ended with a crash.
Second one (Google translation):
Log Name : Application
Source: Application Error
Date: 2013-12-29 0:38:43
Event ID : 1000
Task Category : (100)
Level: Errors
Keywords: Classic
User : Not applicable
Computer: XXX
Description:
Name of the application causing the error: WINWORD.EXE , version : 12.0.6683.5002 , time stamp : 0x520bb457
Name of the module causing the error : wwlib.dll , version : 12.0.6683.5002 , time stamp : 0x520bb54c
Exception code : 0xc0000005
Fault offset : 0x0006d564
The process ID causing the error : 0xbb0
Time to run the application causing the error: 0x01cf0425b9f67b73
The application path causing the error: C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ WINWORD.EXE
The path of the module causing the error : C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ wwlib.dll
Report ID : 2fcdf5c7 - 7019 - 11e3 - 96f9 - 1c3e84fe29b2
Event Xml :
  "><Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    "><Provider Name="Application Error" />
    1000</EventID>"><EventID Qualifiers="0"> 1000 < / EventID >
    100</Task>"><Task> 100 < / Task >
    "><TimeCreated SystemTime="2013-12-28T23:38:43.000000000Z" />
    Application</Channel>"><channel> Application < / Channel >
    "><Security />
  "><EventData>
    12.0.6683.5002</Data>"><Data> 12.0.6683.5002 < / Data>
    wwlib.dll</Data>"><Data> Wwlib.dll < / date >
    520bb54c</Data>"><Data> 520bb54c < / date >
    0006d564</Data>"><Data> 0006d564 < / Data>
    01cf0425b9f67b73</Data>"><Data> 01cf0425b9f67b73 < / date >
    C:\Program
Files (x86)\Microsoft Office\Office12\wwlib.dll</Data>"><Date> C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ wwlib.dll < / date >
  ">< / EventData >
<span title="">< / Event >
Kind regards,

Outlook 2007 crashes when using instant search

We have a problem that seems to be affecting some users.
in Outlook 2007 they have attachable mailboxes to view the sent items of that mailbox. When they go to the sent items and try to search for an e-mail by subject or address or key word etc it crashes Outlook.
Things I have tried:
removing and re adding the attachable mailbox
recreating the users profile
reinstalling office 2007
indexing the attachable mailbox
none have worked.
the OS is Windows XP SP3 using Outlook 2007 and MS Exchange 2003
any help would be most appreciated.
Thanks

You can checkout further link to fix instant search crashes issues with the all possible reasons and their solutions :
http://www.msoutlook.info/question/47

Outlook 2007 crashes

Hi,
Office 2007 is on Windows 7. All up to date. Outlook crashes from time to time. Below is the error message in Event viewer.
Faulting application name: OUTLOOK.EXE, version: 12.0.6680.5000, time stamp: 0x51c3d112
Faulting module name: mso.dll, version: 12.0.6683.5000, time stamp: 0x51e6dff3
Exception code: 0xc0000005
Fault offset: 0x002679a8
Faulting process id: 0xc8c
Faulting application start time: 0x01cf2101a20e3e32
Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll
Report Id: f06bdd40-8cf4-11e3-a763-6c626d9f683c
I tried the things below, none of them works:
Remove all add-ins in Outlook and Word
Create new Outlook profile
Repair Office
Ran Outlook diagnose
Re-install Office
What else do I miss?
Need help!
Thanks in advance!
Grace

Hi Melon,
Outlook still crashes. I removed all programs and services at Windows start up. Here is the error message:
OUTLOOK.EXE
12.0.6680.5000
51c3d112
mso.dll
12.0.6683.5000
51e6dff3
c0000005
002679a8
1584
01cf2d983d2afbca
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll
eafe1742-998b-11e3-b2f5-6c626d9f683c
Please Advise!
Grace

Office 2007 Plugin

Since installing the Office 2007 plugin for Livecycle Rights Management we have been experinecing a few issues.
Users who when using EXCEL 2007 and scrolling with their mouse it crashes, closes and recovers document. .
Also users trying to save word documents are unable to choose netowrk drives it just freezes. they have to save locally and copy to netowork.
Please note when plugin is removed both issues are resolved.
Any ideas?
Chad

HI Steve,
This is a weird one where it doesn't seem to be all PC's but we are getting more and more reports as the days go by.
Once the plugin is removed things return to normal. The Excel problem occurs with documents that are not protected and happens most frequently when a user is scrolling through the document using the scroll wheel on the mouse. It doesn't seem to happen when users use the page up or page down options.
The word doc issue I has so far only been reported by approximately 3 users but each one I personally investigated. I remove the plugin and the user has no issue saving the file to the network. I re-install as administrator and the un-configured plugin does not cause the issue, but as soon as i configure and point it to the policy server the issue immediatley re-appears.
I am continuing to investigate but was hoping someone has already experienced and resolved or can point me the right direction.
Thanks,
Chad

Reinstalling Microsoft Office 2007

We purchased our computer fully loaded at a local retailer.
They did not provide us with the CD's so we could reinstall our software in the event of a crash.
We need to install Microsoft Office 2007.
Does anyone know how we go about reinstalling any of the software that came already loaded on the computer?

A Toshiba computer? Which model? There is a label on the bottom.
-Jerry

XL Reporter not working for MS Office 2007

Hi
We have SAP B1-2005 with (PL35, XL Reporter 6.80.01), after installing XL Reporter we got the error as Microsoft Excel is required but not installed, for which we had browsed the forums and got the below said solutions
1. Uninstall XLR completely.
2. in SQL Server Studio Management, delete IX MetaDB database
3. Uninstall Office 2007
4. Install Office 2007
5. Open SAP Business One and install XL Reporter.
After doing the above said process we are still getting the same error.
Please help us to resolve.
Regards
Shanker

There is no problem running XLR with MS Office 2007.
There is only one exception: XLR does not run with MS Office 2007 in the Small Business Edition!
To handle the security problems you have: You have to allow macros in Excel, since a great part of XLR is realized as macros in Excel. And perhaps you have to set the security in Excel to a less secury level than you have.
Sorry, but currently I can't tell you the exact security settings in MS Excel 2007 I use to run XLR. Since they differ from the settings in MS Excel 2003 and the machine I have installed MS Officew 2007 is crashed.
To solve your problems maybe you should set the security to the lowest level. If XLR is running set the security stepwise to a higher level until there arise problems. This is just an idea, since I can't tell you the exact settings.
Hope it helps!
Frank

Acrobat 8 Pro and Office 2007 Problem

I posted this in the CS3 forum originally. They told me to post here too.
Issue:
When logged in as a local user (no admin rights) Word 2007 will crash the whole computer when you type a key.
The reason I am posting on Adobe forums is that this only happens when CS3 is installed as well on the same computer.
Troubleshooting:
Both products work fine as a local user account, if only one or the other are installed.
During login, Acrobat Pro will display a MSI/Installer progress bar for about 30secs. After I updated Acrobat to 8.1.3, that stops, but the Word crashing problem doesn't.
When starting Office, setup runs everytime. It shows just a progress bar and goes for about 1min.
On a doc, if I wait about 5min and don't do anything. A MSI install progress bar will run for "MS Office 2007 Pro", this will re-spawn for several mins. until it finally stops. After that, Word IS usable.
No other problems with CS3.
Fully updated both CS3 and Office 2007
This could very well be an Office issue, but it is associated with CS3 also being installed on the same computer.
Any help would be great!

Forgot again! Using XP Pro sp2 and sp3.

Does Smartview v 9.3.0.1.1.004 support Office 2007? Any readme or manual?

Dear expect,
Does Smartviiew Version 9.3.0.1.1.004 support Office 2007?
Does anyone has the readme or manual for this version?
Please help!
Thanks & regards,
Annie

Annie,
We have had issue with Office 2007 and SmartView 9301 and had to upgrade to SV 931 along with APS 931.
Following were the errors with SV 9301.
1. Smart View version is not compatible with Office 2007
* Excel crashes
* Unable to use standard Excel functionality
* Unable to save file
* Unable to pivot
* Hyperion menu/toolbar issue
2. Current Smart View throws error while running rules/seq with hidden prompts
Note: You can upgrade SV 931 only without upgrading other components. However you must upgrade APS as well otherwise it will not work.
Good luck!
Venu

Office 2007 Crashes

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