Office 2013 on Windows Thin PC

I am having an issue with Office 2013 on Windows Thin PC. It opens up just fine but after going into the Save As menu, if I click on any of the buttons to open the directory window (such as Browse) it crashes the application and points to kernelbase.dll
(which doesn't really help a lot). It works fine on Windows 7 Pro but Windows 7 Thin PC seems to have compatibility issues. It is consistent across all of the Office apps and all of our Thin PC machines. In my experience, this means that either there is some
feature missing from the Thin PC image that I need to roll out or I'm simply out of luck and will need to potentially deploy it as a virtual app to get it to work. I was wondering if any of the Office 2013 experts knew of any core component that could be missing
from the Thin PC image or if anyone has experience with this issue.

Hi Scott,
As you may have already known, the Office application crash error related to "KERNELBASE.dll" may occurs due to lots of reasons. I'm afraid it's hard for us to know which specific "feature" or "core component" is missing
here, especially when it's installed on a non-supported operation system.
Windows Thin PC is not a supported Windows operating systems on which you can run Office 2013 program. It is specifically designed to be used as a thin client OS. It uses lower CPU cycles, with local application execution typically restricted to security
and management.
So you cannot run any productivity applications, such as Microsoft Office or similar applications on it. If you do so, you might have unexpected issues.
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office

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  • Office 2013 and Windows 7 Starter Edition

    Can you tell me if Office 2013 purchase via a HUP licence will work on a minibook with Windows 7 Starter Edition installed?

    Office 2013 is supported on Windows 7 Starter Edition, for more information about the System requirements for Office 2013, please refer to this article below:
    Melon Chen
    TechNet Community Support

  • Russian mnemonic keyboard three letters missing: щ ч э - in Office 2013 in Windows 8 Pro or Standard and Windows 7 Pro or Standard

    The issue I believed is Windows specific. It only appears to work correctly on a Windows XP system. I can get the keys to work on Windows 7 or Windows 8 system.
    Russian mnemonic keyboard three letters missing: щ ч э
    I have a client that noticed this issue. He is a linguist and he uses the letters quite frequently. He further explained that...
    Russian mnemonic keyboard three letters missing: щ ч э
    On Windows 8 there is a mnemonic Russian keyboard.
    Unfortunately there are three letters which I can not find: щ, ч and э.
    These three letters exist in the standard Russian keyboard. They are at the following location (in the US  keyboard): o,x and '.
    I also did a test on a Windows 7 machine running office 2013 and still the letters are missing as described.
    The client explained without these three letters the mnemonic keyboard is useless
    Your help to address this issue is greatly appreciated.
    Nelson Ehis
    Nelson Ehis

    I think it is by design. You can use Preview to show the keyboard layout.
    Niki Han
    TechNet Community Support

  • Product activation failed office 2013 at windows 8.1

    when i update my windows 8 laptop to windows 8.1 i was shocked when i open my office 2013 and it says product activation failed though it was activated, when my laptop is running windows 8, through kmsnano
    what should i do in order to reactivated it

    Which Office version did you use? Office 2013 RT ,home or other? Please follow the link to activate Office 2013:
    George Zhao
    TechNet Community Support

  • Microsoft Office 2013 and Windows 8.1

    I just bought Microsoft Office Home & Business 2013 from Office Depot and tried loading the software from Microsoft's internet site and it will not load onto a new Toshiba Satellite computer I bought last December. 
    How can I load the software onto my computer?

    What do you mean by "loading"?
    If you need to download Office, just sign in to your account page on (, choose
    Office for Windows from the drop-down menu and click
    Install. For more options, choose
    Language and install options to change the language and choose between the 32-bit and 64-bit version of Office.
    For more information:
    If I misunderstood anything, please feel free to let me know.
    Melon Chen
    TechNet Community Support

  • Can't install Windows 8 apps, office 2013, or windows 8 updates from work network.

    Ever since the release of Office 365 I've noticed that I'm unable to complete the download of the office installation while I'm on my work network.  If I switch to a wireless hotspot the download proceeds and installs like it's supposed to. 
    This same thing is true if I want to download an app from the windows store or if I want to install updates for a windows 8 machine.  Has anybody run in to this or could anybody tell me what ports need to be opened in order to communicate with the new
    Microsoft services?  Thanks.

    Ports and protocols used by Office 365
    Ports and protocols used by Windows 8 updates
    Tony Chen
    TechNet Community Support

  • Events recovery in Office 2013 and Windows 8 with iCloud

    Hi Guys,
    I have a serious problem with an end user. In the way to get PC, iPhone and iPad synchronized
    (calendar and contacts only), I make a calendar and using the iCloud tab under Outlook 2013 for
    refresh I got 2 records to be visible under PC and iPhone (iPad was not set at this time yet).
    After using the refresh button, we look the old calendar events and the last 2 records in he iPhone.
    As a last testing I made a change in the Pc for one of this events and the iPhone got correctly
    the changes. This tasks were performed in January 31th 2014 at 14:37 hours -06:00 GMT.
    When I turn the PC to the customer, a half hour later, all the events in iCloud calendar went away.
    In 2nd February of 2014, Apple Support by phone confirmed to us that there was 199 records under our
    iCloud account, but I didn't see any records. I don't know which task was performed by the
    technicians at Apple but they got we can see this records again.
    The problem is that this doesn't have all the record for this year (2014).
    The end user is very worried because all the events and meetings have disappeared. He is
    the CEO of our company.
    How could this happened? I have look at every PST and OST file without success.
    Where can I find all this information?
    Is there someplace where this info could be stored?
    Please Help !! Thank you!!

    I'm not sure about most of the problems that you are experiencing, except for the multi-user calendar one.
    There is a patch available via a SR with Novell Technical Services that specifically addresses multi-user calendar issues (essentially it's a newer version of the client). I suggest that you open an SR and get this newer code - the SR should be refunded to you before it is closed as this is a known issue.
    Please let us know how you go with this.

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