Office 365 subscription - 60 minutes included

I purchased a product from Microsoft and i was given free 60 minutes of skype credit to call which is already active but i really dont know how to use it because whenever i dial a number it kept telling me i dont have credit.

EAPR99 wrote:
I have an active Office 365 subscription which includes 60 minutes. I am trying to call a landline number in a country that is included in the list of allowed countries but every time I try to call I get the message that I do not have credit.
Hello and welcome to the Skype Community.
Subscriptions specifically exclude your calling destination - Colombian rural areas - LEX
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Re: Office 365 subscription - 60 minutes included

    Hi,
    Similarly, I do have active Office 365 with the 60 minutes (as it shows on my profile page) and I do have the latest windows softwares.  Yet, when I try calling it tells me I do not have an active subscription.
    Any thoughts on what I may do?
    Thank you much.

    EAPR99 wrote:
    I have an active Office 365 subscription which includes 60 minutes. I am trying to call a landline number in a country that is included in the list of allowed countries but every time I try to call I get the message that I do not have credit.
    Hello and welcome to the Skype Community.
    Subscriptions specifically exclude your calling destination - Colombian rural areas - LEX
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Office 365 subscription - 60 minutes included - It would be nice if i could use them

    I am a Office 365 Home subscriber. For that, i was suposed to get 60 World minutes for Office 365.Unfortunately, despite it shows on my already linked Skype account that i have 60 minutes, when i try to make a call it says "You need Skype Credit or a Subscription".At this point I am very disapointed and I am starting to think this is a scam.I Will wait for a feedback before take legal action. Hope to solve this without Custumer Protection or Small Causes Court. Sorry for bad English, not my native.

    It's definitely not a scam.  You will get a request for credit if you are dialing a number not covered by the subscription.  Check the numbers you are dialing with the plan coverage below: Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, and United States. Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela. All subscription exclude special (like shared-cost), premium and non-geographic numbers.  SMS is not covered as well. 

  • Office 365 subscription - 60 minutes

    Hello Dear,
    i have subscripe office 365 purchased since 7 months and i don't see my 60 minutes in my skype account [e-mail removed for privacy and security]
    please advise
    Regards
    Mohamed Nour

    i have one skype account connected to my office 365 subscription and never work since first subscription day. in my office account i can see : 'Your Skype minutes are active. Visit your Skype account', in my skype account i can see :
    Microsoft account
    [e-mail removed for privacy and security]
    Skype Name
    n48_______
    so i have one account for microsoft 365 and one skype account linked together and no active minutes...

  • Office 365 subscription - 60 minutes not included(...

    Hello,
    I have purchased a Windows tablet which has Office 365 subscrption including skype 60 minutes.
    I live in Germany. 
    I could not see these free minutes under Services and Products in my Microsoft account.
    The FAQ for the tablet says:
    The basic prerequisite for using the Skype minutes included in your Office 365 Personal package is that your Office package has been activated (see Operating instructions). Once you have activated your Office package, proceed as follows:
    a) Go to http://office.microsoft.com/ and click or tap “My account” in the top-right area.
    b) On the following page, sign in with the Microsoft account that you linked to your SurfTab wintron tablet when setting it up (it is extremely important that you sign in with the same Microsoft account that is linked on the SurfTab!)
    c) An overview of your Microsoft account opens. In the “Services and products” section, under “Skype”, click or tap “Activate your Skype world minutes”.
    d) On the following page, you can choose whether to create a new Skype account or link an existing Skype account with your Microsoft account (in order to use the free 60 minutes on your existing account). Select the desired option and click or tap “Create Skype account” (to create a new account) or “Activate” (to link your existing Skype account).
    But I dont have that option.!
    Please help!
    Thanks.

    Have had the same problem for one year and no answer yet. I am able to use the credits on the computer but not on the android telephone or the Ipad which are the 2 items I have with me. Seems someone has not really thought this through. It should be that when you log in to your Skype then everything follows with it and you do not need to think about all this crap! I see that I am not alone and that feels good but really why can microsoft/Skype fix this- today I use Lync and that is one step to the side of Skype. Input export of contacts sucks! Mordern world - not so modern!
    cricketsamya wrote:
    Hello,
    I have purchased a Windows tablet which has Office 365 subscrption including skype 60 minutes.
    I live in Germany. 
    I could not see these free minutes under Services and Products in my Microsoft account.
    The FAQ for the tablet says:
    The basic prerequisite for using the Skype minutes included in your Office 365 Personal package is that your Office package has been activated (see Operating instructions). Once you have activated your Office package, proceed as follows:
    a) Go to http://office.microsoft.com/ and click or tap “My account” in the top-right area.
    b) On the following page, sign in with the Microsoft account that you linked to your SurfTab wintron tablet when setting it up (it is extremely important that you sign in with the same Microsoft account that is linked on the SurfTab!)
    c) An overview of your Microsoft account opens. In the “Services and products” section, under “Skype”, click or tap “Activate your Skype world minutes”.
    d) On the following page, you can choose whether to create a new Skype account or link an existing Skype account with your Microsoft account (in order to use the free 60 minutes on your existing account). Select the desired option and click or tap “Create Skype account” (to create a new account) or “Activate” (to link your existing Skype account).
    But I dont have that option.!
    Please help!
    Thanks.

  • Re: Office 365 subscription - 60 minutes not inclu...

    I have a similar issue: I have a 'personal' MS account and a 'business' one with the same e-mail address. The business one is coupled to my Skype account to have the free minutes, but I can't get to them. Please help.

    Have had the same problem for one year and no answer yet. I am able to use the credits on the computer but not on the android telephone or the Ipad which are the 2 items I have with me. Seems someone has not really thought this through. It should be that when you log in to your Skype then everything follows with it and you do not need to think about all this crap! I see that I am not alone and that feels good but really why can microsoft/Skype fix this- today I use Lync and that is one step to the side of Skype. Input export of contacts sucks! Mordern world - not so modern!
    cricketsamya wrote:
    Hello,
    I have purchased a Windows tablet which has Office 365 subscrption including skype 60 minutes.
    I live in Germany. 
    I could not see these free minutes under Services and Products in my Microsoft account.
    The FAQ for the tablet says:
    The basic prerequisite for using the Skype minutes included in your Office 365 Personal package is that your Office package has been activated (see Operating instructions). Once you have activated your Office package, proceed as follows:
    a) Go to http://office.microsoft.com/ and click or tap “My account” in the top-right area.
    b) On the following page, sign in with the Microsoft account that you linked to your SurfTab wintron tablet when setting it up (it is extremely important that you sign in with the same Microsoft account that is linked on the SurfTab!)
    c) An overview of your Microsoft account opens. In the “Services and products” section, under “Skype”, click or tap “Activate your Skype world minutes”.
    d) On the following page, you can choose whether to create a new Skype account or link an existing Skype account with your Microsoft account (in order to use the free 60 minutes on your existing account). Select the desired option and click or tap “Create Skype account” (to create a new account) or “Activate” (to link your existing Skype account).
    But I dont have that option.!
    Please help!
    Thanks.

  • Office 365 subscription - 1st day of month shows 16 min left, should show 60 min instead

    Hi! I have an Office 365 subscription with 60 min calls to landlines through Skype included.My subscription should be renewed each month with 60 min, starting at the beginning of the month, and I can clearly see this in the orders:However, when I log in and check my subscription on my account page, I see that only 16 min are left, until August 10...why does this happen? 

     
    mariacoryna wrote:
    I guess it's not normal to have 10th August as renovation date (August appeard also while checking my profile in June...).
    Hello and welcome to the Skype Community.
    We renew minutes on the anniversary of the day you signed up.  This would mean you signed up on the 10th, so the renewal date each month for you is the 10th.

  • Can I get my MS Office 365 Subscription on my iPho...

    I have a Microsoft Office 365 subscription including Skype minutes per month. Can I get these minutes on my iPhone?
    Post transferred from blog article;
    subject/title edited accordingly.

    Hi,
    There's an app called Jump Desktop (Remote Desktop) in the app store. It's the fourth highest 'paid' app and the third highest 'grossing' app in the business category. (Go to the app store, then click on categories, then business. Then over on the right under top grossing and top paid you can click on Jump and read the reviews.)
    You can work from your ipad with documents, spreadsheets, etc., make changes in them on your ipad and they will be reflected on your computer (mac or pc.) And you don't need a cellular ipad to make the connection. All you need to do is have your MBP on at home with a wireless network and be in an area where you have wireless access to connect your ipad (or iphone) with your MBP at home.
    Jump Desktop (Remote Desktop) RDP/VNC will let you access your mac and all of your mac programs like MS Word, Excel, etc., as they are on your ipad. There's a free trial at jumpdesktop.com. If you like it you can then come back to the App store and buy it.  Please note that there are many free apps that will help but you might have to spend extra time adapting your work to an ios app as many (most?) do not translate from mac to ipad well.
    Please read the reviews in the app store (I suggest you start with the most recent ones) and read reviews by pro tech reviewers. 
    Hope this helps.

  • Project Pro for Office 365 without Office 365 subscription

    I've been looking for hours and can't determine if I have to have an Office 365 subscription to purchase Project Pro for Office 365.  I have a user at our organization that needs Project Pro.  There are no Office 365 accounts.  The price point
    of <$30/month seems more attractive than the $1,200 up front cost. 
    If I do need an account, does that mean I have to pay for the cost of an Office 365 account as well, or is that included?  
    Can there be an Office 365 account on a computer already running Office 2013?  or will it conflict with products already installed?  I can't believe there's no readily available answers anywhere on their website or under the product information.
     Everyone just seems to assume that you're running Office 365 already.

    I believe you can purchase Project Pro through a subscription without also purchasing Office 365 (Word, Excel, PowerPoint).  What is not included if you don't have an Office subscription is you wouldn't have SharePoint nor Lync nor Excel (used for Visual
    Reports in Project).
    I agree the documentation is confusing but I think the reference to Office 365 is the deployment method of running Project as an SaaS (software as a service) application.
    It is reverse of what you are talking, but I successfully run Project as an MSI installation alongside an Office 365 subscription.
    One way to check its functionality with your current installation is to install a trial version. 

  • Cannot use Office 365 Subscription

    Hey all,
    So I have a Office 365 subscription with 60 mins free per month. This subscription shows on my account.
    I have signed into my Android phone with the same account yet cannot make any calls, says to buy credit or a subscription.
    I thought maybe this was due to mobiles sometimes being classed as non-geographic. So went online to buy a subscription but it said I had one and it would overlap. Checked the details of the Microsoft Office 365 plan and should include mobile and landline numbers to the UK(where I am dialling to/live).
    Please help thanks

    Hi and welcome to the Skype Community,
    UK mobile are not included, where did you read that? The list of included destination countries is to be found here: http://www.skype.com/en/offers/office365/
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Can we buy project pro for office 365 even if we don't have Office 365 subscription?

    hi,
    can we buy project pro for office 365 even if we don't have Office 365 subscription?
    Thanks

    Hello,
    Yes you can buy just Project Pro for Office 365 without Project Online.
    Paul
    Paul Mather | Twitter |
    http://pwmather.wordpress.com | CPS |
    MVP | Downloads

  • Office 365 subscription renewal problem

    About 7 weeks ago I received a reminder that my Office 365 subscription would be automatically renewed through iTunes. Recently, it was indeed renewed and my account was charged 119.99. Moreover when I sign into my Apple account, it correctly shows that the subscription is active for another year. The problem is as follows: When I log into my actual Office account, Microsoft says my subscription has expired and I need to renew. While so far my office applications seem to still work (on my Windows computers and iPad), I have lost my 1Tb of OneDrive storage and am unable to manage my installs. I'm afraid that soon the applications will stop working completely. Anybody else experiencing this issue?

    As of today, I also cannot properly access my Office programs. Like you, this is a catastrophe for me since I depend on Office for my work. I contacted Microsoft (by chat) and told them that (1) although my subscription was autorenewed on iTunes for one year, and (2) that I had the receipt from iTunes store to prove it, Microsoft nonetheless proceeded to cancel the subscription after only two 2 days. The help person informed me that nothing could be done by Microsoft, and that I had to get in touch with Apple.  I sent Apple an email yesterday, and hopefully they will get back to me very soon with an immediate solution to this EXTREMELY ANNOYING PROBLEM.

  • Office 365 subscription problem

    I have an office 365 subscription account. yesterday I opened a excel file and got the message- "ACCOUNT
    NOTICE  We've run into a problem with your office 365 subscription, and we need your help to fix it"  beside a REACTIVATE tab. And after clicking this tab my 365 a/c opens but the issue remains same. Now how to reactivate office 365 pro plus?

    Hi,
    For this issue, I recommend you ask your question in the Office 365 Community Forums. You might get a better answer in the Office 365 forum. Thanks for understanding.
    http://community.office365.com/en-us/forums/default.aspx
    Best regards,
    Belinda
    Belinda Ma
    TechNet Community Support

  • We have office 365 subscription and we need to merge our Microsoft Dynamics CRM online subscription to office

    Hi,
                 We have office 365 subscription and we need to merge our Microsoft Dynamics CRM online subscription to office 365
     For organization:  Softtrends Software Pvt Ltd (https://softtrendssoftwarepvtltd.crm5.dynamics.com)
    Office 365 organization :  Softtrends Software Private Limited
     [email protected]

    Hi there,
    If you already have two different Microsoft Online services accounts, then this is no easy task. If you sign up for two Microsoft Online services, using two different Microsoft Online services ID's, you basically need to choose which one to throw away, and
    then do a migration from one to another.
    If you have a lot of data in both of them, you could cross your fingers, and make a Service Request to Microsoft, hoping that they could do some magic for you, or at least tell you which migration track that's the easiest one.
    The important part is that you first sign in to the service you want to keep, and then register for a new one using Sign in, in stead of Sign up. This way they are automatically liked to the same Windows Azure Active Directory tenant.
    I hope I understood your question, and was able to help you here.
    /Anders Eide

  • Stream 7 - Reinstall local Office 2013 from Office 365 subscription

    Ok, I signed up for my free year of 365 3-4 weeks ago.  Doing so resulted in downloading the desktop Office 2013 for a local install.
    Takes up a lot of valulable space, and there are a few Office apps I rarely use (Access, etc.)  Mostly Word, Excel and PP.
    So, I'd like to remove the apps I don't use, but in the case I want to use them later - how do I reinstall them?  The download occurred "automagically" as a result of the Office 365 subscription/signup process - I have no D/L to reinstall.  Nor, do I believe, do I have a key to take an existing install and install and activate.
    So - how can I D/L and install later?  And possibly determine just what my key is for that day?

    Due to limited storage, the installation folder/files is not downloaded into the device. The only way you can reinstall the MS Office is by doing recovery but will wipe out your data. After recovery you need to use the same account you used the fisrt time you registered your Office.
    Hope this helps.

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