Office Documents prompting for user name and password

Hi,
We are using SharePoint 2010 and office documents are prompting for username and password when opened from SharePoint. we tried automatic logon setting in internet explorer and set the domain in trusted list
of sites but nothing solves the problem. Anyone please provide a solution.
Thanks,
techie

Hi Sharath,
I have the user id in backend system , it is not locked nor expired.
When I checked the certificate through STRUSTSSO2 validity is showing till 2027.
How I can make sure that there is not an issie with certificates???
Do we need to check something at protal side also?
What all are the steps required for the checking the certificates at backend & portal side.
There is no RFC defined from backend system to portal system in SM59 , I suppose we are using Bapi's for the same.
Do we need to perform some check in Visual Admin also like checking the JCO connections???
Regards,
Prashant

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