Office Web App error - unable to open PDF after multiple trials

Hi, we are using Office Web App server 2013 on win server 2012 (NO Sharepoint installed) to preview files (doc, docx, pdf, xls, xlsx, ppt, pptx), OWA is set as http, wopihost
is http as well under different from HTTP80, HTTP809 application pool
File conversion if fine for small files and large files to some point - we can process same large pdf (100MB) 30-50 times, but after that there is a message
"Sorry, Word Web App ran into
a problem opening this document. To view this document please open it in Microsoft Word."
Server has plenty of free space, PerfMon
does not show spikes, no memory spikes in Process Manager. ULS logs do not provide any good info either...
No errors in event log under Applications,
System, or Microsoft Office Web Apps sections.
That error will be shown if we process
the same file. if try to process different file it works fine (again - few dozen times), but if after that I try to process first file - it shows error again.
Documents
are located on the same server as OWA installed, same machine has wopi site in non owa application pool (from Microsoft demo
- C#)
The only resolution i found is to reset
WAC server from PowerShell or restart IIS - after that it starts to process original file...
If I just recycle OWA application pools
- HTTP80, HTTP809 it does not help. (tried to change Recycling condition in IIS for those pools - it slightly improves situation but does not resolve).
I can reproduce such pattern with different file types, it just matter of number of hits.
Same error present if we use OWA and wopi on machine as https with certificate.
We use VerboseEx option for logging - no errors in ULS log files, but multiple Sync exiting
early records similar to 
Sync exiting early: LastSyncTime = 09/16/2014 14:52:07    
 at Microsoft.Office.Web.Apps.Environment.WacServer.ACacheableFarmStateObject.Sync(Boolean force)  
 at Microsoft.Office.Web.Apps.Environment.WacServer.AFarmSettings.TryGetSettingValue[T](String settingName,
T& value, Boolean shouldProcessValue)    
 at Microsoft.Office.Web.Apps.Environment.WacServer.WSConfigAdapter.TryGetValue[T](String settingName,
T& value)    
 at Microsoft.Office.Web.Apps.Environment.WacServer.WSServiceInstanceFinderAdapter.GetAgentUri(WebAgentProperties
agentProperties, String machineName, String fqdn)    
 at Microsoft.Office.Web.Apps.Environment.WacServer.WSServiceInstanceFinderAdapter.UpdateServiceList()
 at Microsoft.Office.Web.Apps.Environment.WacServer.WSServiceInstanceFinderAdapter.FindAllServiceInstances()
 at Microsoft.Office.Web.Common.ServiceInstanceFinder.RefreshList(Object state)    
 at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback
callback, Object state, Boolean preserveSyncCtx)    
 at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback,
Object state, Boolean preserveSyncCtx)    
 at System.Threading.TimerQueueTimer.CallCallback()    
 at System.Threading.TimerQueueTimer.Fire()    
 at System.Threading.TimerQueue.FireNextTimers()  
---------------------------------There are some paired records
Cached service list has 39 service instances before the update
Cached service lists has 39 service instances after the update
So it goes as follows: OWA processing all formats fine, after trying same 100mb pdf file 50 times (it is possible to get same error with docx, just bigger number of trials) it does not process that pdf file, but processes others.
After IIS reset it works as usual again. After trying another 100mb pdf file 50-60 times OWA stops to process that another file... We are expecting large number of hits and resetting IIS every 30min is not a good solution...
Any help will be appreciated.
Thank you

Hi ,
Thank you for your post.
Whether the issue occurs with different file types or only the PDF.
Based on your description, when you reset WAC server from PowerShell or restart IIS, the issue is solved temporarily.
I recommend that you check the application account, re-enter the account, then reset the IIS.
whether the issue occurs with different file types or only the PDF.
In addition, please check if the link is useful:
http://stevemannspath.blogspot.jp/2013/04/sharepoint-2013-pdf-support-and.html
Best Regards,  
Lisa Chen

Similar Messages

  • Office Web Apps returns "unable to open"

    We have SharePoint 2013 with Office Web Apps 2013 SP1.
    Recently, users started receiving errors after the "Word Web App" logo would present stating "unable to open".  This occurred on anything (Excel Web App, etc..).
    Observed the following Event on my Office Web Apps server in the Applications and Services Logs, Microsoft Office Web Apps Log
    Log Name:      Microsoft Office Web Apps
    Source:        Office Web Apps
    Date:          4/9/2015 8:24:24 AM
    Event ID:      8115
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      FQDN_WebAppsServerName
    Description:
    Could not contact WOPI End Point. Error details - 'FileNotFound url - <a href="https:///highschool/CUA/_vti_bin/wopi.ashx/files/f0b744b0a509477fad71b5c1c94891b2?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IjhCalNDdmJxVU9HNmc1bjN3SmJNeTVMV0dzcyJ9%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%2EN2jimetPSQcG%5Fl%5FdZR98KJUrlTXJLlGxvMoYGxNu2pGLr%2DWsv2Ir7%2DV3R0RHROUr8wqhSBSvX63qgEJF6thk7ODRv3hOp8SoMrM8PM08vhbaXVb15GTbSoQIC%2D1xnp4QAcVaLlIUpWRHnL5zNOno%5FRoqxmIa8uRGi24neCGUqAn6lne3kQHfzxneVwAR8U%5FvjYlgk2dA%5FzUaU0jB3DqQTfW5xjO0T2E0e42WNcuVCTLs0SYbtNXz5uljXtRQrtZKJl4%2DIWkgQgk1y7dLxS%2DvBTgTLrEBX9qJcJxqFX%2DEh6Ojk4yEURtAa581z0rWCBRPnRdHjwMU7iT4AT1BFsPLzA&access_token_ttl=1428618255865'">https://<fqdn_Sharepoint_ServerName>/highschool/CUA/_vti_bin/wopi.ashx/files/f0b744b0a509477fad71b5c1c94891b2?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IjhCalNDdmJxVU9HNmc1bjN3SmJNeTVMV0dzcyJ9%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%2EN2jimetPSQcG%5Fl%5FdZR98KJUrlTXJLlGxvMoYGxNu2pGLr%2DWsv2Ir7%2DV3R0RHROUr8wqhSBSvX63qgEJF6thk7ODRv3hOp8SoMrM8PM08vhbaXVb15GTbSoQIC%2D1xnp4QAcVaLlIUpWRHnL5zNOno%5FRoqxmIa8uRGi24neCGUqAn6lne3kQHfzxneVwAR8U%5FvjYlgk2dA%5FzUaU0jB3DqQTfW5xjO0T2E0e42WNcuVCTLs0SYbtNXz5uljXtRQrtZKJl4%2DIWkgQgk1y7dLxS%2DvBTgTLrEBX9qJcJxqFX%2DEh6Ojk4yEURtAa581z0rWCBRPnRdHjwMU7iT4AT1BFsPLzA&access_token_ttl=1428618255865'.
    I ran Update-SPWOPIProofKey on the SharePoint Server; and it has seemed to fix it.
    Trying to recall past events; in January we installed the latest Web Apps updates; and while troubleshooting this issue; I did as well; install the most recent Web Apps updates KB2956158.
    We use the Remove-OfficeWebAppsMachine and subsequently New-OfficeWebAppsFarm each time we apply the updates.  Our environment is stand-alone.  One Exchange Server, One SharePoint Server, One Office Web Apps Server.
    Any insight is appreciated.
    Technology Administrator Erie County (Career and) Technical School.

    Hi,
    From your description, my understanding is that you got an error when you opened documents.
    Please install Microsoft .NET Framework 4.5.2, compare the result.
    More information, please refer to the link:
    http://blogs.technet.com/b/justin_gao/archive/2014/12/19/troubleshooting-error-event-id-8115-when-you-install-office-web-apps-server-2013-on-windows-server-2012-r2.aspx
    Thanks,
    Wendy
    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Office Web Apps - Office Web Apps was unable to find the specified certificate

    Hello,
    Let me start by saying I did not see a forum listed for Office Web Apps and figured the SharePoint forum would be the second best place to post this.  With that said, here's my issue...
    I installed OWA 2013 on a Windows Server 2012 (not R2) VM and installed all the prereqs as described here: http://technet.microsoft.com/en-us/library/jj219455(v=office.15).aspx  Since this is a test environment, I'm planning on using a self-signed
    cert which appears to be supported based on info found here: http://technet.microsoft.com/en-us/library/2e147f11-6f47-46bc-90bf-b2f179958d11(v=office.15)#certificate.  
    I created the cert using the following command:
    New-SelfSignedCertificate -DnsName owa.test.local -CertStoreLocation cert:\LocalMachine\My
    I then edited the cert's properties in the Cert Manager MMC snap-in and added a friendly name of "2014_OWA_Cert".  I then proceeded to try and create the OWA farm by running:
    New-OfficeWebAppsFarm -InternalUrl "https://owa.test.local" -CertificateName "2014_OWA_Cert" -EditingEnabled
    This produces the following error:
    New-OfficeWebAppsFarm : Office Web Apps was unable to find the specified certificate.
    At line:1 char:1
    + New-OfficeWebAppsFarm -InternalUrl "https://owa.test.local" -CertificateNa ...
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : ObjectNotFound: (:) [New-OfficeWebAppsFarm], ArgumentException
    + FullyQualifiedErrorId : CertificateNotFound,Microsoft.Office.Web.Apps.Administration.NewFarmCommand
    What gives?  

    Hi Waqas
    Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
    Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
    Issue #3 in the above blog link does not reflect the same error I see on my servers.
    I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
    Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
    If you added domains to the Allow List by using the
    New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
    the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
    New-OfficeWebAppsHost cmdlet.
    I have not added any domains to the Allow list so this did not help either. Should I add the domain?
    Any further help with this is much appreciated.
    Thanks again.
    Yoshi

  • Office Web Apps Error after SP 2013 September 2014 CU

    Hello  Everyone,
    I have a single front end and single SQL server for my SharePoint 2013 deployment.  I also have Office Web Apps setup and running.  However after installing SP 1 and the latest September 2014 CU it appears our users are seeing the below prompt
    when open a Word doc in Office Web Apps.
    However I am finding that if they use IE 9 or 10 and even Firefox everything works normal.  This appears to be affecting just Word.
    As for my Office Web Apps server it is still at Version 15.0.4420.1017 (RTM) 
    If I need to update my Office Web Apps server what order should i do.  SP1, July, then Sept?  
    Thanks,
    Ian...

    You need to apply office web app update. 
    It should be in below order.
    Office web app Sp1
    September 2014 update
    If this helped you resolve your issue, please mark it Answered

  • SharePoint 2013 and MS Office Web Apps - error in sharepoint's url calls OWAps

    I have new SharePoint 2013 Server farm and one dedicated Office Web Apps (OWAps) server.
    This farm is placed in one domain (Acompany.local). There is other domain BCompany.local whitch has both trusted to first domain (two diffirent forests, two company's branches).
    Users from second domain BCompany.local well see intranet portal, build in sharepoint in the first domain (url like http://intranet.Acompany.local).
    But, when they try to use OWAps, f.e. whatching preview or try to open docs for edit in browser - they see error in frame.
    I'm looked it in google chrome's developer tools and find' that sharepoint use wrong url to call OWAps - like http://owaps/... instead of http://owaps.Acompany.local/...
    When I created new office web app farm by:
    New-OfficeWebAppsFarm -InternalURL "http://owaps.Acompany.local" - ExternalURL "http://owaps.Acompany.local" -AllowHttp -EditingEnabled
    And in sharepoint farm new SWOPI binding by:
    New-SPWOPIBinding -ServerName "http://owaps.Acompany.local" -AllowHTTP
    Get-SPWOPIBinding tell that all SWOPI bindings are http://owaps.Acompany.local, but in devtools I continue to see wrong http://owaps/... url
    Any idea to fix this behavior?

    The reason WAC is recommended to be installed on a dedicated server is that it recreates the IIS sites/settings. This is why you're seeing the setting reset itself after restart.
    What I'd probably recommend is creating a script that queries the WAC URL on a regular basis.
    Trevor Seward
    Follow or contact me at...
    &nbsp&nbsp
    This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Office Web App error in extended web application

    I have a web application that has been extended in intranet zone. While all feature works in the application in the default zone of office web app, creating new document from site it self does not work in intranet zone. Error I am getting is sorry, there
    was a problem and we can't open this document. If this happens again, try opening document in microsoft word. I was not able to find anything regarding this.
    My extended web application is using FBA and default zone uses windows. 
    Thanks,
    Errors in ULS logs
    WOPI ProcessRequest - Unhandled Exception in WOPI app layer  [e: System.InvalidOperationException: Operation is not valid due to the current state of the object.    
     at Microsoft.SharePoint.SPUserToken.GetClaimsUserLoginName()    
     at Microsoft.SharePoint.IdentityModel.SPIdentityContext.Create(SPUserToken token, Boolean isShareByLinkGuestUser)    
     at Microsoft.SharePoint.IdentityModel.SPIdentityContext.Create(SPUser user)    
     at Microsoft.SharePoint.IdentityModel.OAuth2.SPOAuth2SecurityTokenManager.IssueLoopbackTokenString(Uri endpointAddress, SPUser user, String applicationContext, DateTime& validTo)    
     at Microsoft.SharePoint.Utilities.SPWOPIHost.GetAccessToken(SPWeb web, Guid uniqueId, String proofKeyId, SPUrlZone zone, SPBasePermissions perms, Boolean hasEditLicense, Int64& ttl)    
     at Microsoft.SharePoint.Utilities.SPWOPIHost.GetAccessToken(SPFile file, WopiTokenContext tokenContext, Int64& ttl)    
     at Microsoft.SharePoint.SoapServer.Wopi.RunCobalt(HttpContext context, CommonRequestData requestData, CommonResponseData responseData)    
     at Microsoft.SharePoint.SoapServer.Wopi.ProcessRequestCore(HttpContext context, CommonRequestData requestData, CommonResponseData responseData)]
    WOPI - CopyRequestBodyToStream throw exception [exception System.ObjectDisposedException: Cannot access a disposed object.  Object name: 'Microsoft.SharePoint.CoordinatedStreamBuffer.SPCoordinatedMemoryStream'.    
     at Microsoft.SharePoint.Utilities.SPChunkedStream.get_Length()    
     at Microsoft.SharePoint.SoapServer.Wopi.CopyRequestBodyToStream(HttpContext context)]
    WOPI cobalt - Failed to read entire request body, url
    sachin

    Hi sachin,
    According to your description, my understanding is that you got an error when you created a new document using OWA in the extended zone with FBA.
    The issue stems from SharePoint and is due to an error in the access token generation when a user tries to load a document in the Office Web Apps.
    The current workaround is to configure FBA authentication in the Default zone of the effected web application.
    More information, please refer to the link:
    http://blogs.technet.com/b/office_web_apps_server_2013_support_blog/archive/2014/03/20/office-web-apps-2013-errors-previewing-viewing-editing-documents-when-using-fba-in-the-extended-zone-but-not-the-default-zone.aspx
    I hope this helps.
    Thanks,
    Wendy
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Wendy Li
    TechNet Community Support

  • Office Web App error

    I have setup my Office Web App Environment following the following article. 
    http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
    This is a production environment with HTTPS.  I can go to
    https://URL/hosting/discovery  and it pulls up the XML like it should.
    The setup seemed to go well but when I try to open the docs up from SharePoint I get he following errors.
    When opening a Word Doc: "Sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft Word"
    When opening a PowerPoint Doc: "Sorry, we couldn't open this presentation because we ran into a problem. Please try again."
    When opening a Excel Doc: "We couldn't find the file you wanted. It's possible the file was renamed, moved or deleted."
    I see suggestions for AllowOAthOverHttp but did not set this because it is HTTP.  I also have the zone set to external-HTTPS.
    Please let me know if you have any suggestions.
    Thank you,

    Try to restart IIS. Then check if your domain
    is is allowed to connect with office web apps server by running Get-OfficeWebAppsHost
    cmdlet.
    If your domain is not the the allowed list, add it by New-OfficeWebAppsHost -Domain <String>.

  • Office Web Apps Error

    hi -
    I have Office Web Apps 2013 installed and configured on my dev server.  It's set to allow HTTP.
    When I try to preview a Word document, the frame displays the following message:
    This content cannot be displayed in a frame. 
    To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame.
    According to this
    link, low memory conditions can cause this error in the preview.  I have checked that and we are OK with memory.
    For Excel documents, I get the following error in preview:
    The website cannot display the page
    Most likely causes:
    •The website is under maintenance.
    •The website has a programming error.

    HI,Seems to be issue with the connection between sharepoint and office webapp.Check the below URL to get the connection successed and work succesfully.
    http://expertsharepoint.blogspot.de/2013/12/microsoft-office-web-apps-server-2013_19.html
    Anil Avula[MCP,MCSE,MCSA,MCTS,MCITP,MCSM] See Me At: http://expertsharepoint.blogspot.de/

  • Printing Word documents to PDF from Office Web Apps Server 2013 yields inaccessible PDF files

    I have Office Web Apps Server 2013 SP1 with March 2015 CU applied. The version shows up as "15.0.4569.1506" using Todd Klindt's
    method. When anonymous users view the Word documents online through the Office Web Apps, they have an option to print them to PDF. The PDF file that gets generated as a result isn't accessible
    (i.e. it isn't WCAG-compliant). using Adobe Acrobat Pro to check it I can see that it is missing tags, for example. The source Word document was made fully accessible from the point of view of Microsoft Office accessibility tools.
    When viewing the same document in Word Online in Office 365, I get an extra option  "Download as PDF". The PDF document produced is accessible. If I save a Word 2013 document as a PDF from within the Word editor, it also generates accessible
    PDF.
    I was wondering if the reason for the accessibility problem that I have misconfigured my on-premises Office Web Apps,  or perhaps the accessibility compliance isn't built in yet. If the latter is true, I was wondering if someone could indicate whether
    or not this is on the list of upcoming CUs.
    thanks in advance. 

    Just check my WAC install, no this is likely an Office online only feature, at least at this point in time.
    Trevor Seward
    Follow or contact me at...
    &nbsp&nbsp
    This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Office Web Apps: WordViewer redirects when opening in Word

    I have installed Office Web Apps on a SharePoint 2010 farm and it works fine. However, when I have a Word document open in the browser and click "Open in Word" the Word Viewer control redirects the browser back to the document library. Can I somehow
    configure it to stop doing that? I want it to stay on the same page.
    /Andreas

    Hi Andreas,
    I think it was by design so that you only had the document open with one set of features. If you open a document in the Word desktop application, and introduce content or functionality to the document that will prevent other authors’ ability to
    edit the document in Word Web App.
    For example, don’t use permissions features such as editing restrictions or marking the document as final. If you want to restrict access to the document, use the permission features where the document is stored (SkyDrive, Office 365, or SharePoint).
    Also, If another author saves the document with unsupported features before you have saved the document in Word Web App, you might not be able to save your work in Word Web App. If you have Word 2010, Word 2013, or Word for Mac 2011 you can prevent losing
    your changes by opening the document in the Word desktop application. Click
    Open in Word, copy your changes from Word Web App, and then paste them in the document in Word. When you save the document in Word, your changes are saved on the server.
    That said I will send an email out to our DL to see if there is a relatively painless way to modify the behavior.
    -Ivan
    Ivan Sanders My LinkedIn Profile,
    My Blog,
    @iasanders, Business Intelligence in SharePoint 2013.

  • Unable to open pdfs after downgrade from PS  CC 2014

    Greetings.
    Our office has several seats of Creative Cloud, and our workstations are all Macs. 
    When InDesign and Photoshop upgrades to version 2014 were released, I installed them on our computers; only to discover that the upgrade is not compatible with OS X 10.6, so I had to downgrade - InDesign docs created in 2014 are not readable by InDesign CC.
    Anyway, since then, I have one user who has followed the same procedure for some time, to create a pdf, which is as follows:
    - Open an AutoCAD dwg file in AutoCAD (in Windows), and save as a PDF 'Drawing 1.pdf'
    - Open PDF 'Drawing1.pdf' in Photoshop CC (in OS X 10.8.5)
    - Add Layers, and add information (colouring in)
    - Save PDF as a new PDF 'Drawing 2.pdf', saving the created Layers.
    - Open PDF in Adobe Reader to print the PDF.
    This used to work fine, however now the PDFs that have been modified will not open - claiming they are corrupt either with the error message: 'This is not a valid Portable Document File (PDF) document. It cannot be opened.' or 'Adobe Reader could not open 'Drawing2.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).'
    Of course this means that all the work done has been lost, as the file was closed after saving.
    I am not sure if the downgrade is the cause, but this is the only thing that has changed since the issue appeared.
    The user has an iMac running 10.8.5.
    Any help with this would be appreciated!
    Cheers,
    m

    Hi MBP User,
    Are you still facing this issue?
    Have you tried to uninstall and reinstall. Is this issue reproducible on other machines, if you have around you.
    Regards,
    Ajlan Huda.

  • Office web app error for one note only

    There is strange error in my SharePoint 2013 farm with OWA. Everything works fine except for one note.
    If you click in the notebook on the left hand side of the site, for first time everything works fine. When you try to click the same link second time, either server error comes up in chrome and nothing in IE. If i deactivate the web feature one note and
    reactivate it, it works again for first time and nothing comes up for the second time. Error i see is 
    WOPIFrame -Unhandled exception: System.TimeoutException: The open operation did not complete within the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The read
    from the pipe did not complete within the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout.    
    Has anyone seen this behavior? 
    sachin

    Hi,
    According to your description, I think this issue is more related to SharePoint, I suggest that you could post it to
    SharePoint forum.
    Regards
    Starain
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Unable to open pdf after acrobat install

    Have adobe reader installed, all working fine. Then installed adobe acrobat pro in order to use export to pdf capability. After some time, getting message not subscribed even though I paid for a subscription to use export pdf through acrobat.
    I uninstalled acrobat from machine and contacted adobe who said the export to pdf facility in online and not something you install on a PC !!!
    They talked me through using the export to pdf online and now I can't open any pdfs on my PC plus the no subscription messages still keep appearing !!!

    Hi discoveranother,
    If you have already purchased Acrobat then you need not use the Export pdf Online service.
    You can use Acrobat to convert pdf to .doc / xlsx /ppt files and vice versa.
    Please check : http://www.adobe.com/products/acrobat/pdf-to-word-doc-converter.html
    Regards,
    Rave

  • Error word web app can not open this document for viewing in office web apps 2010

    Hi 
    i am receiving office web apps error.
    i installed sharepoint 2010 on windows server 2012 datacenter,
    and installed office web apps 2010 and sp2
    adil

    Hi Adil,
    From the error message, I recommend to check the things below:
    Check if Word Viewing service is started in Central Administration. If it is started, stop and re-start it.
    Check if the Word Viewing service proxy is created.
    Check if the Word Viewing service proxy is associated with web application with issue.
    If above cannot work, please check the ULS log for further research.
    More reference:
    https://amalhashim.wordpress.com/2013/01/29/sharepoint-word-web-app-cannot-open-this-document-for-viewing-because-of-an-unexpected-error/
    Best regards.
    Thanks
    Victoria Xia
    TechNet Community Support

  • Office web apps "Server error in '/wv' Application"

    Hi, I successfully installed office web app for sharepoint 2013. However, when I tried to open documents, it shows the preview but once view/edit in browser, I got this error. What seems to be the problem?
    Server error in '/wv' Application.
    Unable to determine zone from request

    Hi  ,
    According to your description, my understanding is that you encountered the error “Server error in '/wv' Application. Unable to determine zone from request” when you open document using Office Web Apps.
    Are you using  https:// to access the Office Web Apps server? Is the default zone of your web application in Alternate Access Mappings using http:// ?
    If so, you can change the default zone 
    of your web application in Alternate Access Mappings to use https:// .
    Or  set AllowOAuthOverHttp to true:
    $config = (Get-SPSecurityTokenServiceConfig)
    $config.AllowOAuthOverHttp = $true
    $config.Update()
    Reference:
    http://social.technet.microsoft.com/Forums/office/en-US/de49617c-4b0a-4aa9-9877-8f085f48abc2/sharepoint-2013-sp1-and-office-web-apps-sp1-not-working-using-http?forum=sharepointadmin
    http://social.technet.microsoft.com/Forums/sharepoint/en-US/f7be5f88-8c98-464e-8596-60956b5e98fd/sharepoint-2013-office-web-apps-problem-unable-to-openviewedit?forum=sharepointgeneral
    Best Regards,
    Eric
    Eric Tao
    TechNet Community Support

Maybe you are looking for

  • HDMI - SONY TV

    I have a MacBook Pro Mid 2012 with Mountain Lion OS X 10.8.3  I would like to connect it to a Sony Bravia TV KDL-32R4OOA that has HDMI ports. I have the adapter Mini DisplayPort to HDMI and the HDMI cable but in the TV I can't see nothing. I opened:

  • Itunes Backup Files

    Hi! I was in the process of formatting my computer. Of course my iPhone 3G decided to quit during formatting leaving me with no backup of my phone. I was able to recover the MDDATA/BACKUP files from my formatted hard drive, but how can I import it in

  • SharePoint 2010 and ISA server proxy - Any step by step documentation to do this?

    Hi there, I know that ISA is deprecated - still for next few months we still need to use it.  I will appreciate if you could please share any document on how to have a SharePoint 2010 Intranet Web Application available on Internet using ISA server pr

  • Sunray 4.2 Connector Proxy messages

    I recently upgraded one of the 5 sunray servers in a failover group from SRSS 4.0 to SRSS 4.2 All of the 250+ sunray sessions connect via a kiosk script to one of 4 windows terminal server farms running win 2003 and win 2003 R2. I upgraded the SRWC (

  • Azure Storage Used by non-Azure Website in PHP

    Dear sirs, We are first time trying to use Azure video and image storage on non-azure PHP website. How we can do to access, save and get files from Azure blob account to non-azure PHP website? Please somebody can help me on it? Thanks & Regards, Pedr