OfficeJet 4315 no longer works after Win 7 and Office 2010 service packs applied

I've used OfficeJet 4315 on a Toshiba Satellite with WinXP (SP3) and Office 2003 and been delighted with the printer.  I recently migrated to a brand-new Acer Aspire with Win 7 and Office 2010 (home & student ed.)  At first, the 4315 worked well--in fact, all I had to do was plug in the USB connection and the in-OS drivers installed automatically.  However, something has now caused the printer too be essentially useless!  I think it happened after I applied SP1 to Win 7 and/or the service pack to Office 2010.  I can no longer print Word files (.doc or .docx), Excel spread sheets (.xls or .xlsx), PDFs, Web pages, or even e-mails,  The only things I can print are .txt files or equivalent and .jpg files or equivalent.  I've tried deleting and reinstalling the printer (including deleting the drivers and reloading them from Windows Update).  I don't believe I should have to replace a perfectly good printer just to support Windows 7 and Office 2010.  I NEED HELP URGENTLY with this problem!  If anyone has any knowledge or ideas, I'd be forever in your debt.  (HP, I'd even pay to get the help I need on this one!!)  TIA.

Hi,
Based on your description, my understanding is that the PDF files cannot be checked out to local drafts folder after Office 2013 is installed.
Did this issue occur with Office files?
I recommend to check if the Office files can be checked out to local drafts folder with Office 2013.
And it is recommended to use Office 2010 with SharePoint 2010 for best practice.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Similar Messages

  • Smartview 11.1.2.1 on Win 7 and Office 2010 32bit

    I installed 11.1.2.1 smartview on Win 7 and Office 2010 32 bit. The installation was successful but when I try to open Excel or Outlook I get the error that office encountered a serious problem with the add-in and disables the add-in to proceed. Any suggestions to make this work?
    Thank you.

    Yes in Window 7 and on Vista when installing you have to run as an administrator or disable UAC. Once installed you do not need to run as an administrator. On these new OS's even though you have admin right by default you do not run anything as an admin, this is a good thing but you have to be aware of it. http://technet.microsoft.com/en-us/library/cc709691(WS.10).aspx#BKMK_WhatIs
    Glad it is working!

  • S230U Twist - Camera no longer works after Win 8.1

    Hello all! 
    I've scoured the forums and tried EVERYTHING but I still cannot find a solution to my problem:
    After I upgrade from Win 8 to Win8.1, my camera no longer works. It shows a gray screen with a camera and a diagonal line across it but the green camera light shows up; I also get a shutter sound when take a picture but the image is only of  the aforementioned gray camera screen. I can't use the camera for video in skype or any other video chat function. 
    My Integrated Camera driver version is 3.4.7.26 (SunplusIT) dated 3/15/2013. I tried to upgrade but it seems to be the latest one. 
    I've also checked that the Lock Screen setting is set to ON for "Swipe down on lock screen to use camera". 
    SOMEONE, please HELP!

    Hi,
    Welcome to Lenovo Community Forums!
    I'm really sorry to hear that when you try to use webcam in your Lenovo S230U Twist, you are getting a crossed camera image.
    Check if your camera is in normal or private mode. This could be happening because you might have set your camera in private mode.
    Go into Lenovo Settings App and select camera.
    There will be the options of Private and Normal.
    Select Normal.
    Also, in Settings > Permissions, make sure that Skype and other similar apps have permission to access the Webcam or Microphone.
    Hope this helps!
    Best regards,
    Mithun.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Fingerprint scanner no longer works after Win 8 upgrade

    HP Pavilion DV6T
    Product Number: WW142AV
    Operating System: Microsoft Windows 8 (64-bit)
    I upgraded to WIN8 pro from Windows 7 home premium a few days ago.  Now my Fingerprint reader no longer lights up or scans my fingerprint.  I checked the driver in device manager and it says that the driver is up to date and that the hardware is working properly.  I also downloaded the most recent update of Simplepass software for Win8 but it does not help.
    This question was solved.
    View Solution.

    Nevermind, I found a good solution from user KingsRook14 on a microsoft answer forum.  This worked for me!
    Validity sensor fix for WIN8

  • HP wireless TV connect no longer working after Win 8.1 "upgrade"

    Help, my transmitter will not link to the box now that I have upgraded from Windows 8 to Windows8.1.
    When first plugged in, the Trans light blinks 5 times fast, then no lights.  The receiver continually blinks slower and when the trans button is held, the lights both blink at the same speed, but will not link.
    I removed and tried to "add new video source" but the "Please activate registration on transmitter unit" pops up and when attempting to push button, the two won't sync...
    I looked for the HP trans in the devices but could not find it.  I check the HDMI card (disabled and enabled) to no avail...
    Are there firmware patches for this device.  I need help ASAP as I need this functionality for work, but I had to have the upgrade for work as well...
    I am getting a "tone" when the receiver fails from the laptop speakers

    PROBLEM SOLVED ON ENVY 17 INTEL QUAD: Using Windows 8.1 with HP Wireless TV connect NOT linking issues.  I had the total 8.1 installed 4/12/2014 and even at this late a date, not all the wireless drivers were updated to their latest rev.  HP Support has a set of Intel driver updates and downloades; just select the ones you need, save and update.  With the update to all the associated applications, I believe there were 3 of them for my computer, I am now working well.  I am under warranty with my unit so I was fortunate to have, Likshima, a second level supervisor at HP who took the time to research this problem and find the solution, personally correct my issues!  Hope this helps because to my comprehension, an update is by far the safest solution!!!

  • A P Elements 3 no longer works with win 7

    A P Elements 3 no longer works with win 7, crashes when I click on preferences and no sound works in editor. So I want to upgrade but not seeing any dates with newer editions. Whats the oldest I can go to work with win 7 64 bit? Like maybe APE 10? Or maybe there is an update to fix 3?

    dfishead
    I have Premiere Elements 4 through 13 on Windows 7 64 bit, and all are working fine.
    You really do not want Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card/graphics card.
    And, 13/13.1 does  not support Windows XP, Windows Vista, or OSX 10.7.
    Do check System Requirement as well as computer resources.
    How far are you getting with the Premiere Elements 3 install on Windows 7 64 bit? Depending on the answer to that question, have you been installing the 3.0.2 Update
    after the 3 install?
    Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 3.0.2 update
    Have you right clicked the desktop icon for the program, if you got that far, and selected Run As Administrator?
    When you are trying to get Premiere Elements 3 on Windows 7 64 bit, are you at least doing that by ignoring the "not compatible" messages and moving onward through
    the installation dialogs as long as it will let you?
    Please review and then let us know the outcome.
    Thank you.
    ATR

  • HP OMEN Control Software No Longer Works After Windows 10 Upgrade

    HP OMEN Control no longer works after the recent Windows 10 update. Profile switching, keyboard LED colors, zones, fn key options, etc. no longer respond at all. I've found references to this issue during Windows 10 beta testing. Is there a temporary workaround? Will there be a driver update to remedy this problem? Thanks.

    I just purchased a new 2015 refurbished PC.  It worked great with Windows 8.1.   Upon installing Windows 10, The Omen control did not work as well as the fan.  Really - hardware failure.  Give us a break.  So, I went back to Windows 8.1. Also this year, I purchased an Envy X2.  This PC included a bluetooth keyboard that kept detatching.  Again - REALLY, the keyboard doesn't work.  That's a pretty important part of the PC.  I searched the forum for answers and all I found was the same old line that HP was working on it.  I found meesages over a year old that had this same  problem. So, back it went to Best Buy.  I used to really like HP computers, but now, I can't say that anymore. So, do I trust HP to fix this in a timely manner, NO.  Why - because they had to know about this issue alrady for quite a while.  And, they did not fix it.  I really hope they prove me wrong.!! I will give them 1 more week to fix it.  After that, the PC will be returned.  And HP PCs will be off my scratched off my list, except maybe the HP Spectre X360.  To my amazement, I am even considering a MacBook Pro.  Funny thing - the Spectre X360 is supposed to be a great laptop,  But, Microsoft was heavily involved in the design process.  That is certainly not an HP confidence buider. HP - THIS IS YOUR TIME TO "STEP UP TO THE PLATE" and fix this mess.  TImes like these are opportuniies to win over customers or loose customers to the competiion.  I really want to keep this PC.  It is by your response to this problem that will determine the outcome.

  • IPad app no long works after upgrading to iOS 7.1.1

    iPad app no long works after upgrading to iOS 7.1.1

    Did you try deleting then reinstalling the app?  Sometimes developers will need to update their apps for compatibility.  If it still doesn't work after reinstalling, wait a few days to see if an app update becomes available.

  • IPhoto no longer work after upgrading to Mavericks.

    My iPhoto will no longer work after upgrading to Mavericks. iPhoto will not update. How do I fix this?

    kmg55 wrote:
    Just upgraded and Iphoto will not work,
    Check that iPhoto is v9.5.1 (In Applications, highlight iPhoto, and ⌘I)
    If it is v9.5.1, then hold option-command and click the iPhoto icon and go through the repair steps.

  • Many Apps are no longer working after webOS 1.4 update! - please help!

    Hi,
    Many of my previously working Palm Pre Apps are no longer working after the webOS 1.4 update.
    Here are the ones that just return a blank/white screen after launching so far:
    SplashID
    Daily Devo
    Daily Light (Love)
    Absolute Fitness (some options no longer work correctly & are returning a white screen and some options are working)
    These are just a few of the Apps that I am having problems with and there are probably many others.  I have also sent emails/posted to forums on the developer sites to advise. Hopefully I will hear something back soon.
    Anyone else experiencing this issue as well with any Apps?
    Thanks in advance for any help that you can provide.

    SplashID on my Sprint Pre is showing just a blank screen after starting it and entering my password.  I see no update for it in the App Catalog.
    EDIT: Never mind.  It appears that it only did that on the first launch.  I closed it and restarted it, and now the screen in SplashID is correct.

  • HT2188 home button no longer working after upgrade to io6 on my iphone4...any ideas to fix this problem

    home button no longer working after upgrade to ios6 software on my iphone4..anything i can do to frix this or apple send me a new device.  phone no good without a home button

    The button's broken.  S**t happens.  Apple will replace your phone.  If in waranty it will be free of charge.  If not, you will pay $149. 
    You can elect to have it repaired at a 3rd party shop near you if you choose, but this will void all warranty if there's any left.

  • Canon iP2700 is no longer working after update

    My Canon iP2700 is no longer working after doing an update yesterday. I am using the cnijfilter-ip2700series 3.30-2  from  https://aur.archlinux.org/packages.php?ID=41797 with cups 1.5.2. I have blacklisted usblp, but this doesn't help. My printer is recognized, and apparently I can print but nothing happens. This is my error log:
    tail -n 100 -f /var/log/cups/error_log
    D [09/Mar/2012:13:58:16 +0200] [Job 4683] usb_find_busses=0
    D [09/Mar/2012:13:58:16 +0200] [Job 4683] usb_find_devices=0
    D [09/Mar/2012:13:58:16 +0200] [Job 4683] STATE: +connecting-to-device
    D [09/Mar/2012:13:58:16 +0200] cupsdMarkDirty(-----S)
    D [09/Mar/2012:13:58:16 +0200] cupsdSetBusyState: newbusy="Dirty files", busy="Printing jobs and dirty files"
    D [09/Mar/2012:13:58:16 +0200] [Job 4683] STATE: -connecting-to-device
    D [09/Mar/2012:13:58:16 +0200] cupsdMarkDirty(-----S)
    D [09/Mar/2012:13:58:16 +0200] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Dirty files"
    I [09/Mar/2012:13:58:16 +0200] [Job 4683] Waiting for printer to become available.
    D [09/Mar/2012:13:58:16 +0200] cupsdAcceptClient: 16 from localhost (Domain)
    D [09/Mar/2012:13:58:16 +0200] cupsdReadClient: 16 POST / HTTP/1.1
    D [09/Mar/2012:13:58:16 +0200] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"
    D [09/Mar/2012:13:58:16 +0200] cupsdAuthorize: No authentication data provided.
    D [09/Mar/2012:13:58:16 +0200] cupsdReadClient: 16 1.1 Get-Notifications 1
    D [09/Mar/2012:13:58:16 +0200] Get-Notifications /
    D [09/Mar/2012:13:58:16 +0200] cupsdIsAuthorized: requesting-user-name="irenke"
    D [09/Mar/2012:13:58:16 +0200] Returning IPP successful-ok for Get-Notifications (/) from localhost
    D [09/Mar/2012:13:58:16 +0200] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"
    D [09/Mar/2012:13:58:16 +0200] cupsdReadClient: 16 WAITING Closing on EOF
    D [09/Mar/2012:13:58:16 +0200] cupsdCloseClient: 16
    D [09/Mar/2012:13:58:16 +0200] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
    And this part keeps repeating every 5 seconds with different timestamp, until I delete the document from queue.
    The CUPS ownership of the USB device file seems OK:
    ls -l /dev/bus/usb/001/006
    crw-rw---- 1 root lp 189, 5 Mar 9 14:17 /dev/bus/usb/001/006
    I've been working on this problem since yesterday and now i'm stuck. Can someone please help?
    EDIT
    I think it's something related to the driver. If i change the driver to another printer model from CUPS the printer works. Prints garbage, but at least works. So this means that we have to wait for a new driver or what?
    Last edited by otx (2012-03-09 14:21:27)

    See if this is any help: https://bbs.archlinux.org/viewtopic.php?id=136415

  • Internet Explorer 9 no longer works after an uninstall of HP Support Centre

    Internet Explorer 9 no longer works after an uninstall of HP Support Centre and drivers for 3 HP All-in-One printers (psc1310, C4180, F4200).  Intend to re-install for just C4180.  I selected option to remove for all related software, though the HP Update and Photosmart Essentials have been left.  IE9 stops working when launched (even when launched with no add-ons and with Protected Mode disabled and Advanced Settings restored) and regardless of initial URL.  If I remove the IE9 update then IE8 works fine.   I tried re-installing IE9 update, twice, and it continues to fail.
    I’m running Vista 32 Home Premium SP2 on Samsung Q210 with Norton 360 v5, SpywareBlaster and Spybot - Search & Destroy.
    This question was solved.
    View Solution.

    I now believe the problem with IE9 was not related to HP, but to a Windows Update replacement to the “Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family” drivers:  Intel Corporation Display software update released in February, 2011 (useless link  http://winqual.microsoft.com/support/?driverid=20411791).   IE9 started working OK when I set “Use software rendering instead of GPU rendering*” (see http://forums.whirlpool.net.au/archive/1678709 with reference to “faulting module igdumdx32.dll”), so will now investigate removing that update.
    Sorry to have cast aspersions on HP.  MS did this to themselves, as usual.

  • Mac Yosemite 10.10.2 -- System Pref. Java pane/ctrl-panel, Update-tab-function no-longer works, after updting to Java 8v40

    Under the Mac Yosemite 10.10.2 O.S. -- the System Preferences: Java pane/ctrl-panel: Update-tab-function no-longer works, after updting to Java 8v40 JRE & SDK -- says that the internet connection is not valid !

    A few questions....I assume your network is connected to the Internet? Do you use a proxy? If so, is it set in the browser or in the Java Control Panel?
    -Roger

  • Md5 reborned hasher 0.9.0 no longer works after firefox update to version 20 ,redesigned download box doesn't give option

    md5 reborned hasher which has worked previously no longer works after update to FF version 20 . the redesigned download box doesn't give the option to use the hasher.

    If you use this add-on a lot, you might want to switch back to the old style download manager until the add-on's author can bring it up to date. This thread describes how to make the switch: [https://support.mozilla.org/en-US/questions/955204 Got new version, want to go back to previous download box, the new one has no history and doesn't show speed of download, how do I go back?]

Maybe you are looking for