Officejet 4620 prints from HP Printer Assistant but shows as offline for normal print jobs

I just purchased an Officejet 4620 to use wirelessly on our home network -- we have two Thinkpads running  Windows 7 64-bit.  I followed the installation instructions and successfully printed out test pages using both the Printer Properties page in Windows and the HP Printer Assistant (which, by the way, shows that the printer is online and ready).  However, when I try to print from any other program (Word, Chrome, etc.), after a moment or two I get an error message saying the printer is offline and asking if I want to cancel the print job.  Yet when I check the online status, it again shows that it is online and I can, again, successfully print a test page.  
What could possibly be causing this?  It makes no sense to me.
Thanks in advance for your assistance.

Hi oyfpro,
The Xfinity router may need some tweaking.
Login to your router using the provided instructions by Xfinity and navigate to the wireless settings.
Change the channel to 11 or something less crowded.
Change the network encryption to WPA2 as it is the most secure and most reliable.
Last but not least, update the firmware on the Xfinity router to make sure it's fully up to date with everything.
Thanks.

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