Officejet 6000 printing problems

No error code displays but when printing wirelessly from Excell a message is displayed that the document failed to print and lists the reason could be one of a few things... Like, your printer may be offline, or memory issues....
This only happens in excell 2007... Word and everything else is fine. Running Windows Vista, up to date drivers and everything, office 2007.
Also: Can't connect to printer wirelessly unless it's pluged into a computer on my network. Is that normal?

OK, but are there any patches to fix the problem?
The fact that all other programs print fine tells me it is not a Microsoft or Apple or HP problem, but an Intuit problem.
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I am running on OSx 10.6.8 using a HP officejet 6000 printer. On a 8.5x11 paper, I cannot print closer than 5/8" at bottom. Images or type cuts off at that point. HP says it's an mac problem. I tried changing evry possible print setting. Am I missing somt

Running on OSx 10.6.8 using a new HP Officejet 6000 printer. How can I get to within 1/8" on all sides of an 8.5x11 sheet of paper. Images and copy cuts off at 5/8" at bottom. HP says it's a mac problem, not an HP problem. I tried every combination of print settings. Nothing has solved the problem. Have I missed something?

Yes you are unfortunately you as the consumer are caught in the middle. I totally disagree with what HP told you, they supply the print drivers to Apple, Apple doesn't write printer drivers that I know of. Look in the print settings to see if you can go below 5/8", I know I can with my HP printers (Laserjet 1012, Color Laserjet 2600N, OfficeJet 7410 & OfficeJet 7700 series) so I'm sure the issue is specific to the OJ6000 series.

HP Officejet 4500 = Printing problem

Hello,
I have an HP Officejet 4500. When I run a printing test, it prints out fine so it does not appear to be an ink problem or connection issue. But when I try to print out a document from my computer, the paper feeds through but does not print.
Any ideas?

Hi Perplexed99,
Welcome to the HP Support Forums. I gather that when sending a print job to your Officejet 4500 printer that the printer only prints blank pages.
I’ve included the Troubleshooting Print Quality document. I know you said the test page seemed to print fine but please follow the steps in this document. If that doesn’t assist you, please also Try the HP Print and Scan Doctor for Windows. You can find the download for the Print And Scan Doctor at hp.com/go/tools.
Regards,
Happytohelp01
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Officejet 4500 printing problems

My officejet 4500 print jobs keep showing up as error in the que. I can print a test page, but can't seem to get anything else printed.
thanks for your help

Hi,
Please download and run the HP print scan doctor
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-123407-2&cc=us&dlc=en&lc=en...
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Hp Officejet 5700 printer problem

Everything I print comes out small like 4x6 size on the printer. I have an HP Officejet 5700. It worked fined for last several months. Yesterday the problem started. So I went to HP website and download driver again, reinstalled and rebooted. Same thing. This happens with all applications, Mail or Word or even Preview. It looks fine on the screen. Any suggestions?

Try Reset Printing System, a menu choice in Printer Setup Utility above Quit.
You have a corrupted pref file somewhere, and this deletes and recreates them. You will have to Add the printer in Print & Fax/Printer Setup again.

Officejet 6500 printing problem

I recently purchased this printer and it is connected onto my network with an ethernet cable. I have installed the full fat version of the HP software onto my computer, but the slimline version onto other machines. It prints perfectly well from all connected computers to standard A4 paper, but anything out of the ordinary, like an envelope or a sticky label causes problems.
Using my own computer, again connected by cable to the network, and running Windows 7 Professional and Office 2007, when trying to print a standard 110 x 220mm envelope, the printer starts the process, takes in the envelope and spits it out again unprinted, says it's printing and then gives a paper mismatch error message. Another computer connected by cable to the network and using Office 2007 but running XP Home performs in the same way.
I have spoken at length to HP support, and they say I have to change paper settings from within the HP driver. For a start there are nowhere near the same number of products listed in the driver settings as there are in Word, (no labels at all as far as I can see), but I have never had to change these settings using the driver with other printers, including the HP Officejet G85 this printer replaced. Everything is usually controlled from Word or whatever application you is using.
Is this behaviour a function of being connected direct to a network and would it perform normally if connected by USB, or could there be a fault? Any ideas gratefully received.

I have the same issue with my (2 month old) 6500A. The work around seems to be setting the preferences to "draft" each time....and it works. I can't seem to reset.

HP Officejet 6100 printing problems

Hi I got a new macbook and a Officejet 6100. I can print to it just fine when I connect the laptop to the printer through USB using the HP printing software. However I want to be able to share the printing using my PC in the other room. It is running windows XP and can print to the printer no problem. I shared the printer and I can view and add the printer from the mac Printer Setup Utility.
Now the problem is I don't have a proper PPD to use when I load up the networked printer. Right now when I connect the printer to the mac using the USB it gives me the PPD of HP All-In-One 3.0.1 which works great. But when I load up the same printer shared from the PC it doesn't let me choose that PPD. It only lets get get to the built in mac os X PPDs which doesn't have the Officejet 6100 supplied. I looked up on the apple boards and support and according to apple the PPDs for the officejet 6100 are supplied in the system but I don't have them for some reason. I just re-installed the HP printers from the os x install cd as well. There is only one Officejet ppd supplied and that is for the 9100 which is a postscript printer.
I am pulling my hair out over this. Been working on it for hours with no luck. Please point me in the right direction and tell me what I am doing wrong.
Thanks and take care.
MacBook 1.83 Mac OS X (10.4.6)

Thanks for the replies.
I have tried the HPIJS linux drives to no avail. When
I use them my print jop shows up on the PC queue but
dissipears right away and nothing gets printed. They
don't seem to work for my Officejet 6100. Could it be
because it's an intel mac and these are ppc
drivers?
I hope not. Rosetta should take care of that. If not, I will be in big trouble, too.
Have you tried the OS X stuff at this HP website?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&cc=us&lang=en&product=2383 98&dlc=en&os=219
Phil

OfficeJet L7555 Printing Problems

Black print has streaks of no printing in black for entire lines. Characters are readable, just bad quality.

Hi,
Use this troubleshooting guide, click here
Kiko

My HP officejet 6000 E609n wireless does not print on envelopes.

My HP officejet 6000 E609n wireless does not print on envelopes. When I send an envelope address from the Microsoft Word envelope app, the envelope loads and then it is send through the printer without printing on the envelope. If instead of loading an envelope I load a plain sheet of 8x10.5 paper it will print the address as it should (side ways and on what would be an envelope). I have had no problem printing envelope to my old DeskJet 930C with this Word envelope app.
I load the envelopes without the 8x10.5 paper and the paper guide moved over to the edge of the envelopes up which are against the right side of the load table as indicated on the tray guide.

After many frustrating and fruitless attempts to solve this problem, including updating the drivers and following so many bits of advice from so many sources including contacting HP customer services by phone and email (who have not, so far, shown the courtesy of acknowledging my enquiry), I seem to have overcome the problem by cutting a piece of A4 paper along its length to a width, which when added to the envelope’s height, equals the width of an A4 sheet. For example, I use DL envelopes which have a nominal width of 110mm so the width of the piece of paper cut from A4 (which is 210 mm wide) is 100 mm. This strip is then temporarily attached to the envelope by piece of low tack tape (such as masking tape) running along and joining the paper and the envelope tabs. I feed this assembly of strip and envelope into the printer in the default position, (i.e. the envelope on the right hand side of the tray, face down with the sealing tabs on the left). The printer seems to treat this assembly as a piece of A4 and prints the address etc on the envelope correctly. The envelope is then easily detached from the tape without damage and I have found that this works many times as sufficient tack remains on the tape. I know this sounds a little complicated but it soon becomes a simple task.
The HP Officejet 6000 printer has previously worked splendidly, printing envelopes from the Word 2007 envelopes function running on XP but has only recently malfunctioned since changing to Windows 7. For the record, I have also tried to print envelopes using the Word compatibility mode without success.

How do you turn off power saving mode on a Officejet 6000

I have 5 Officejet 6000 printer contected by using the ethernet port. They print fine when not in power saving mode. When they go into power saving mode and a print job is sent to them, they do not print. You have to power off and on the printer for the job to print. I need to turn off the power saving mode on these printers. Computers sending print jobs are XP and Window 7.

I am not aware of a way to turn that feature off completely since it does not have a front panel.
However, I suspect largely that the issue is with DHCP IP (automatic) settings. Printers in general, with some routers, have issues with DHCP and standby where they no longer communicate using DHCP information.
I recommend setting static IP addresses for any printer on a network as it prevents most network issues with printers from occuring.
Print a network configuration page by holding the network button for 3 seconds and then releasing it. A printout should be printed with the printers IP address.
Once that is done, enter that IP address into the browser on a computer as if you were going to a site. Once that is entered, go to that site and the printer status page should be loaded.
There should be a Network option at the top. Select that option.
On this page, somewhere on the left, there should be an IPv4 option in a wired section. Select this and it will give the option for automatic or manual IP setup.
Select Manual IP setup. Enter The IP address and subnet mask from the printout. You can enter the gateway and the DNS servers, but they aren't really used since this printer does not have any web functions.
Click apply and you should get a success message.
At this point, the printer should have a static IP address and the issue of it not responding after entering standby should no longer be present.
PrintDoc's post has similar steps for a wireless version of the same printer. The only step that would really be different is choosing Wired instead of Wireless on the setup page.
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Cannot print wirelessly from Windows 7 (64 bit) laptop to Officejet 6000 Wireless (E609n)

The printer is a HP Officejet 6000 Wireless (E609n) and is connected via usb to a Windows 7 (64 bit) desktop and the laptop has Windows 7 (64 bit) loaded.
No changes were made that I'm aware of other than the usual Windows updates.
Server is offline is displayed next to the printer icon on the laptop when printing is attempted.
The wireless network test report shows no problems.
I have rebooted the desktop and printer with no success.
The laptop used to print wirelessly without a problem.

I am not sure the Officejet 6000 can have both the wireless and USB ports active at the same time. You could try disconnecting for the USB cable and then power cycling the printer and trying to connect wirelessly. If you have the desktop connected to a router that also provices wireless capability you could connect the desktop with the network connection.
One other thing you might consider is sharing the printer on your network from the desktop computer. Next on the laptop computer do the following: go to the Devices and Printers folder, Add a Printer, Local Printer, Create a Port, Local Port, \\Computername\Printername (use the actual share name for the computer and printer), OK, then select HP (not Hewlett-Packard) for the manufacturer and select the appropriate HP Officejet 6000 series model.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet 6000 Wireless - Does not print black correctly.

HP Officejet 6000 Wireless - Does not print black correctly.
Previously the printer was printing fine.
This evening I printed a diagram I made in MS PowerPoint. The diagram contained black and red text along with black, red, and blue lines. When I took the printed page from the printer, all the black items looked faded. Instead of black, they printed as a light, faded gray. The red and blue printed correctly.
Another user of the printer printed some documents around the same time. These documents had nothing but black text. Every page this user printed showed up completely blank. The black was not even faded. There were no signs of anything being printed on the pages at all.
It seemed strange that one print job would print faded black and the other printed nothing. Considering the possibility that the ink was low, a new black cartridge was placed into the printer. The exact same results occured. My diagram printed correctly except for the fact that the things that were supposed to be black were coming up as light gray. Once again, the documents printed by the other user came up completely blank.
I ran a print test on the printer. It printed a Windows logo with the word "Windows" below. The logo printed correctly. The text showed up as a light, faded gray.
A third user printed an Excel spreadsheet. The cell borders were printed as a light gray. Nothing else printed. Everything in the spreadsheet was supposed to be black.
The third user also printed a recipe from MS Word. Most of the text showed up as a light, faded gray. Some text did not show up at all. I could not see any correlation between what showed up in faded gray and what did not show up.
It seems to me that if something was wrong with the cartridges, it would either always be faded or not print at all. I can consistently get some things to print faded and other things to not print at all. Color always prints correctly.
The print jobs were sent to the printer wirelessly from three different computers. Two computers run Windows 7 (x64). The third computer runs Windows XP SP2.
As far as I can tell, nothing was changed or done differently between now and the last time something printed correctly.
Might this be a driver issue? Since the printing consistently prints one way for certain files and another way for other files, I don't see it as being caused by hardware. If it's not a software issue, what could possibly cause the effects I described above?

This article should help resolve your partial/blank pages:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&dlc=en&lc=en
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
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HP Officejet 6000 wireless printer

I want to print to my (E609n) network printer from my IPad. The printer is configured as a network printer with a eithernet cable to my Westell Model 7500 router. My desktop is wired eithernet and it prints OK. My HP laptop is wireless and it prints OK there also. When I check for printers via the IPad, no printers show up. I did check and HP didn't have the Officejet 6000 listed as AirPrint capable. I there a workaround to this, or an app avalible to allow printing to this printer from the IPad?

Hi Lon001,
This is probably the document you were referring to:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03722645&lc=en&product=3866949&tmp...
The ePrint mobile app, the app HP provides for Apple mobile devices does not appear to support this model printer.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

Setting up my macbook pro to hp officejet 6000 wireless printer

Having trouble getting my macbook pro (new) to print from printer. Have USB plugged to printer and the wireless modem (no desktop setup). Was able to intially print then it started showing printer not connected. If I plug USB to the macbook vs. the wireless cable modem, I can print.
I do get an ip address.
Thank you.
CEBD

Hi CEBD,
Thank you for your reply! As Mac OS X 10.10 was just released yesterday, there is currently no HP Software and Drivers for this Operating System! However, if your HP Officejet 6000 was previously connected to your network, all you should have to do is to add the printer as a wireless printer. Please see this guide, OS X Mavericks: Set up a printer. You can also watch this youtube video, Installing an HP Printer in Mac OS X Mavericks Using a Wired or Wireless Network Connection.
Please see this post, Mac OS 10.10 Yosemite and HP Printer Support, by @Double-U-Dee.
I would also take a look at this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and follow the steps for 10.8 and 10.9.
Hope this information is helpful, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

Officejet 6000 printing problems

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