Officejet 6500a issues

Hi all;
I'm having an issue with my OfficeJet 6500a printer. I am using it in wireless mode and last week the LCD and all lights were blinking telling me to power off then power on. I did that. Since then after printing about 2-3 pages, the 3rd+ page the printer drops off the network. Ping -t printeraddress shows that. The 3+ pages takes a long time to finally print (as printer randomly comes back onto the network with a 3second + ping time.
I've not been able to resolve this yet, I've not tried a LAN connection but have tried resetting to factory defaults via the lcd software. I am using a linksys e3000 wireless router and have tried DD-WRT as well as the stock firmware, neither work. All other wireless devices work fine.
My questions are:
1. Is there a way to HARD reset this printer like you can the 6500? #9 doesn't work.
2. Anyone else seeing this issue?

I bought the 6500 E710n-z in January 2011 and have very similar problem ever since. But the results depend upon the document type. Printing a single page pdf file (~10Mb) prints wirelessly within 1 minute from a Dell Dimension 4700 desktop running XP through a wireless card. Wireless router is a Linksys E3000. Printing an XL file with 20 lines of data takes less than a minute which is about the same for a Word file with only 2 sentences. But when I insert a picture or web photo into either a word doc or XL, it might print or it might just transition to printing characters. If it does print, it takes over 2 minutes. Why would a pdf print faster even though the file is larger?
Another strange thing is when I cancel a print job after waiting 3 minutes, it actually does not cancel it. I can cancel a print job from the printer icon that appears after starting the print job but it finishes the page almost 30 seconds later anyway. It seems that the desktop is not really communicating effectively to the printer. This happened after cancelling 2 print jobs in a row, waiting for the job to cancel before trying to print the next job.
I have run the HP Wireless Network Test Report dozens of times with everything checking out okay. I have been through all the "help" tutorials with not success. I have also uninstalled and reinstalled the drivers 2 or 3 times on the desktop. I have 3 laptops with the same problem...Vaio, Dell, Gateway. The Vaio runs Windows 7 and the others run XP. I have uninstalled and reinstalled the drivers for a couple of those too but still have either very long print times or failure to print.
This thing would make a better boat anchor than a printer for what I paid for it. This is the last time I buy an HP or consult Consumer Reports for electronics again. There must be some money going under the table when a printer costs this much, CR recommends it, and it has this many problems.

Similar Messages

Officejet 6500a E170a printing issues - enviromentally unfriendly!!

Ive just purchased an Officejet 6500a E710a printer - totally enviromentally unfriendly when it comes to printing.... I need to use this printer mainly for printing out customers addresses, so only need small pieces of paper to do this. This crazy machine wants me to use specificially sized paper all the time, so I sat down and cut a pile of 6x4 pieces, only to find that the printer has a hissy fit and tells me there is a paper mismatch - the sensor reckons the paper is not 6x4. . I dont want to use an A4 size sheet just to print an address and then waste the rest of the paper, and I dont want to measure every piece of paper I want to use to work out what size it is just to please the sensor in the printer - **bleep** waste of time. I should be telling this printer what I want, not it telling me what it wants. I now have a room full of odd sizes of paper none of which the printer wants to recongise. Hate it. Where is, or why doesnt this printer have a custom feature where I can print to any size paper I choose. Any help would be appreciated. Cheers. .

Sorry to hear about the issue you are facing.
There are couple of links where you can see if it resolves your issue:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&tmp_task=solveCategory&cc=us&dlc=en&la...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02844544&tmp_task=solveCategory&cc=us&dlc=en&la...
Apart from these, you should be able to do custom settings for your own paper type and size from the Printer Preferences menu.
I work for HP.

Officejet 6500A E710n scanner issue with new MacBook Pro

I've had the all in one about a year and recently bought the Mac book pro running on latest OSX-10.9 Mavericks.
i installed the relevant printer drivers and it is printing (wirelessly) but does not recognise scanner anywhere. i looked for a separate scanner driver but found none. is it possible to scan from my Mac using this scanner and how do I set it up?

Hi AnastasiaK,
I understand that you cannot scan with the Officejet 6500A and the Mavericks operating system. I will try my best to help you resolve this issue.
Here is a link for How to Scan: OS X v10.9.
You may rather scan with Apples Print and Scan Window, follow the steps below.
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Click the Apple menu, and then click System Preferences
Click Print & Scan .
Click your printer in the left pane.
Click Scan , and then click Open Scanner .
Click Show Details . The details of the scan display, including options to change scan settings.
Figure 1: Example of the Show Details scanning screen
Change any scan settings as necessary, and then click Scan .
OR
Use the following steps to scan from Apple Image Capture.
Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
In the Applications folder or from the Dock, click Image Capture .
Select your printer from the list. If your printer connects to a network, select it from the Shared list. The details of the scan display.
If a ' Software for this device is not installed ' message displays after you select your printer, click Install , and then follow the instructions to complete the installation.
Click Show Details to view scan settings and options
You may want to use the Airprint driver rather then the HP driver.
I hope this helped.
Let me know,
I worked on behalf of HP.

My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

I tried going through the Wireless Network setup on my HP OfficeJet 6500A Plus machine. The printer recognizes the network and I then type in my network's password but it won't connect to the network. What can I do? I would like to be able to print and scan wirelessly. Help please!

Hello erking,
Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

SOLVED! HP Officejet 6500A E710 will not stay connected to the network. scanner not connected

After 5 hours of live remote HP tech support, and 10 more hours of web searching, I am happy to say I have solved the wireless network connection issue with scanning and printing using the HP Officejet 6500A E710n-z. I notice that there are a lot of people with similar issues with no common, successful fix. Here is what worked for me.
Background Info:
Upgraded internet service from 9Mbps to 27Mbps...Provider brought out new Arris DG860 modem/router. Configured network and connected all clients (smart phones, PCs, Tablets, etc) successfully accept the printer. With this new router/modem the printer/scanner/fax would not connect to my PC at all (Windows 7 64-bit). The Officejet was always connected to the network, however, anytime I tried to print I would get an error "Unable to connect to the printer...", and when I made an attempt to scan.."Scanner not connected, make sure it is connected to the network..." blah blah blah.
Process:
After searching the web for solutions with no success, I finally made my first call to HP tech support. Tech tried numerous fixes: many network changes (channel, static IP, etc.), made changes to Windows system settings and registry, installed new software and drivers, ran the scan doctor, partial, semi, and full reset on the printer. He changed my wifi channel to 6 (or 11) from AUTO and whola. That seemed to fix the problem. After hanging up the phone 10 minutes later "No connection" errors again. Made a second call to HP Tech Support, and this new tech basically tried all the same fixes as the first tech. Worked again for 10-15 minutes then disconnected. Made third call to tech and this individual tried the same fixes as the previous two, but to no avail. He said he would have to direct me to a more Advanced Technician and would call back tomorrow. They called back the next day, and this new tech fixed the issue within 20 minutes.
Problem/Solution:
The fourth "more advanced" tech made one change in my network configuration settings. He changed my network mode from B/G/N to B/G and now the printer/scanner/fax stays connected and works like brand new. The only problem is that all my devices (including the Officejet) are 802.11N capable. Setting my network to the old B/G mixed mode slows my speed down just a bit. Using B/G/N mode or N, my download speed is 27 Mbps. On B/G mixed my speed is 25Mbps. Not too big of a deal, though. All the HP Support Techs were very nice and helpfull. They refunded my $25 Tech fee [fee charged when product is out of warranty] because the problem is not "technically" solved, even though it does work. Conclusio: This seems to be an issue with my the modem/router provided by my ISP. Could also be that it is an older Officejet and need to upgrade. To Fix Follow the Steps Below:
Step 1: Find your default gateway IP...usuall 192.168.0.1 or 192.168.1.1 or similar. Type this IP into your web address bar and hit enter.
Step 2: Enter the username and password. This is normally set at factory default --> username: admin ....passowrd: password .... or .... admin
Step 3: Go to the "Wireless Setup" tab and under the "Advanced Options" and "Wireless Network Settings" change the "Wireless Mode" to "B/G mixed".
Step 4: Click "Apply" then close the browser.
You may, or may not, lose your wifi connection for a short period while the new settings are applied and you may, or may not, have to power cycle your modem/router. That's it. Worked for me and I hope it works for you too. If you have any questions or comments please feel free to post.

OK, that all sounds right. Here are a few more router config ideas:
1. Make sure that 802.11g mode is available, along with others is OK, but 'g' must be present.
2. Change the channel to 11.
3. Use WPA or WPA/WPA2 encryption, not WPA2 only.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP OfficeJet 6500A fax no longer works after Mavericks update

After updating to Mavericks and installing the HP software drivers, the fax component no longer works. I installed the fax part of the update, and when I print to fax, instead of triggering the machine to dial a number like it did in Mountain Lion, the printer prints out garbage text. There's no relevant support page on HP's website about this issue. Anyone got their HP fax to work via print to fax from their Mac?

Hello Peter,
It sounds like you are not able to fax from your HP OfficeJet 6500A. I recommend the following steps for the issue you described:
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Additional Information
Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB. For more details, see this article.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Thank you for using Apple Support Communities.
Best,
Sheila M.

My HP Officejet 6500A WIll not print in Color

Hi, I have a HP Officejet 6500A wireless printer. I changed all of the color cartridges, and now cannot get it to pront any colors at all. ANy feedback will be appreciated.

Hello @sujharris ,
Welcome to the HP forums.
I understand that you are having a print quality problem.
I would like to help.
It could be the printhead.
Try going through the following document.
Fixing Print Quality Problems for the HP Officejet 6500A e-All-in-One Printer Series
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Apple Airprint to HP Officejet 6500A Plus via Wired Connection to Router

Hi There,
So I've done a considerable amount of research into this across the internet and this forum and I'm still struggling to find a satisfactory solution.
I have an HP Officejet 6500A Plus connected by ethernet into my BT Homehub 3.
It is my understanding that even though this is a wired connection, as long as my iOS device (iPad 2 or iPhone 5) is connected to the same router, I should still be able to see this Officejet over through the airprint facility.
Unfortunately this is not the case. I only get the "No Airprint Printers Found" message on both devices. The only way I have managed to get my Mac Pro (Mavericks) to connect was to mannualy add using the IP address for the printer.
Can anyone give any guidance as to what I might be doing wrong? The printer is definitely connecting to the internet as I can print from my iOS devices using HP ePrint app for iOS.
Some might say well what is the problem, just use the HP app but this is not point. I believe if something has been implemented to make things easier then use it. I chose this printer specifically for this functionality so it's a little frustrating to find it so difficult to achieve the desired results.
Hope it's something straightforward and someone can help.
Thanks,
Steve
This question was solved.
View Solution.

Further to this request, and reading many more similar issues, I think I may resolved this.
I am not 100% sure but I have read some threads suggesting there are issues around BT's Homehub 3 and bonjour so this may be an issue.
I have tried the following over the past couple of days...
1) Completely reset my router (wiped all settings and started again) - No luck!
2) Tried changing from WPA2 to just WPA security - No luck!
3) Tried forwarding the bonjour ports to the printer - No luck!
4) Switched off router, printer and all iOS devices then powered back router, printer and then iOS devices - Printer appears on iOS devices but when print was selected, iOS device repeatedly returned Printer Not Connected error.
Finally, what seems to have done it (at least for now) was...
1) Unplugged ethernet from the Officejet and set it up as Wireless connection.
2) Powered down router, printer and all iOS devices then powered back up in the order stated earlier.
3) So far I have tried printing an email and a web page from my iOS devices and both have been sucessful.
Incidentally I had been struggling also to airplay from my iPhone and iPad until I started messing around with settings above and now this issue also seems to be resolved.
Due to variety of combinations (different printers, routers etc) people will have, it seems to be quite difficult to find a solution which addresses an individual problem however I hope some of my experimenting and findings might help others in some way.

HP OfficeJet 6500A Plus e All in One Printer E710n-z

I have the HP OfficeJet 6500A Plus E710n-z series for All-In-One Printer. I lost my driver software disk together with the PC computer that had the software driver installed in it.
I now have the Printer and my current PC ( which is using Wins 7 Home Premium 64-bit Operating System).
I have found the download link for the driver software from HP website and from the internet.Each time I download the driver software, there was a "cancel" or "unable to proceed" message at the almost end of the download process. I was told to "retry".
My humble request is to have the driver software files so that I can install the driver and operate the printer. My PC is functioning as it can detect correctly the Printer with its correct name and model.
I donot know the problems. Is it a virus?
Alternatively, I greatly appreciate if you could email to me the driver software files.( Please use Google Cloud if the files are too big).
Thank you for helping me.
Best regards.
Paulgo

Since you have 10.10, you will first need to install this: HP Printer Drivers v3.0 for OS X. With that installed, follow the steps to add a printer here: Installing Your HP Printer Driver and Software for Mac OS X.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Officejet 6500A plus won't connect to new wireless router

I recently purchased the Netgear R6250 Wireless Router. My HP Officejet 6500A plus was able to connect to my old router, the Netgear WNDR3400, but it will not connect to my new router using the WPS feature, nor the Pin method.
I get "An error has occured" message when using the WPS, and an "Invalid Passphrase" with the manual input. I have verified the passphrase several times with the same result.
Is the issue with my new router (i.e. I need to make some sort of change to its settings that are not indicated in the manual) or is there an issue with the Printer (i.e. something special needs to be done to allow it to connect to this new router)

Yes, download the user guide here.
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4083977&
Follow the instructions to connect to wireless router. Page 224 Use the Setup Wizard.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Officejet 6500A won't print

My officejet 6500A plus won't print often. It says it can't communicate with my Asus pc. I unplug it for a day or two and it starts printing! Just turning it off doesn't help. I need to unplug it. Meanwhile I can't print for days! Any suggestions?

Hey @collage,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the communication issues you're receiving on your Windows 8.1 computer when trying to print to your HP Officejet 6500A Plus e-All-in-One Printer. Can I please have you run through the steps below.
Step 1: Run Microsoft Hotfix:
Microsoft recently released a Hotfix to resolve printing issues on the Windows 8.1 Operating System. I'm going to have you start by running the Microsoft Fix to see if this quickly resolves your intermittent print issues.
Microsoft Support: Hotfix
Once the website opens, select the Hotfix Download Available box. Run through the onscreen instructions to complete the Hotfix update.
Once the Hotfix is complete, please test printing again. Should the issue persist, please proceed to the next step.
Step 2: Add Alternate Driver:
Even though there is a Full Feature Software and Driver download available for your printer on Windows 8.1, there is a chance that your Windows 8.1 Operating System is not agreeing with the driver for your printer. To confirm if this is the case please follow the steps below.
Open your Start screen (either by selecting the windows start button in the bottom left hand corner or by selecting the 'Windows' button on the bottom left of your keyboard to the left of 'Ctrl'
In the Start Screen type 'Devices and Printers'
If the Devices and Printers option doesn't automatically populate, than click on Settings on the top right and then click on Devices and Printers.
In the Devices and Printers folder right click on your HP Officejet 6500A Plus and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Officejet 6500A Plus
Hit OK
Lastly, right click on your HP Officejet 6500A Plus one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Hit Apply and OK
Try to print!
Please let me know if either the Hotfix from Microsoft of the alternate print driver resolves your printing issues. Best of luck!
X-23
I work on behalf of HP
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I cannot get my HP Officejet 6500A Plus 710N to print in color. I have reinstalled the drivers..

I cannot get my HP Officejet 6500A Plus 710N to print in color. I have reinstalled the drivers. It used to print in color and just stopped. I think it may be a settings issue? I have checked the ink levels and they are all fine. When I print a diagnostic report on print qualify, the black prints well, but there is no color printing.

Okay, I had the same problem. It's most likely your printhead. All you have to due is clean it.
Note: I was sceptical of this approach but can fully attest to it's sound results as it restored my printer back to full functionality. Prior to this the printer only would print Black ink.
The print head is the carriage that holds all of your ink cartridges in the printer. On the 6500A it's super easy to remove. Opent your lid like your changing your ink cartridges. Remove all of your ink cartridges. Once they're out. There is a lever on the left side of the carrier that holdes your ink cartridges. Lift it up and the print head comes right out. Net take your print head to the sink and run it under hot water aiming towards the the four cirles were the ink flows into. Keep running it under the hot water until it is coming out clear. It's okay to run it under the bottom part too infact you'll need to inorder to get it completely rinsed out. Also don't touch the computer metal strips with your hand thought you can run water over them. Once your done rinsing use a blow dryer or a can of compressed air (thats what I did) to dry every thing out. I was able to get everything dry in about 5 minutes or so. Let it sit for a few minutes and check it again for water. I recommend moving it around to get full exposure to insure it is dry. Also if you use a hair dryer try to put it on a cold setting since there ar rubber grommets the surrount the inlet ink ports you wouldn't want to melt them with the hot air etc.. Like I said I used a can of compressed air. It's important to use a quick method of drying as mentioned otherwise mineral particles could become deposited on the unit. This won't happen with the methods as I've described because the molecules won't be able to bond since your blowint them off. Oh yeah, you'll want to place a clean peice of paper down as your blowing because at first you'll end up with a few black jet marks as your blowing. Also don't wear your favorite white shirt lol.
Okay once it's dry replace the print head carriage back in push the lever down install the ink cartridges. Close the lid then unplug the printer. Wait 5 seconds plug it back in then it will reboot and start its set up procedure kind of like whet you first bought the printer except you won't have to change any of your network or setup setting since they are saved in memory. Also be patient about the set up procedure it seemed very slow for me. Once it finishes you will be prompted to run the printer alignment process. Run the alignment process and you should be all good. If not at least you gave it a shot. If this doesn't work your going to have to pay $60 for a new printer head. Which is not that big of a deal but hey if you can fix it for free why not. If you do decide to buy a new printer head you might find deals online or ebay just make sure it's an Genuine HP print head. And lol use the Genuine HP ink cartridges. Finally make sure you print at least on colored page per month to make sure the ink doesn't clog up in the future.
Remember this suggestion is after you have run the HP clean ink cartridge procedure twice. Sometimes the clean procedure will correct the problem first. Also there is video I watched on YouTube about this just search for "Clean HP 6500 print head. Hope that helps
Once it's all dry just reinstall the printer head carriage

I can't print from my mobile device. HP officejet 6500a eprint all in one. windows xp

I can't print from my mobile device. HP officejet 6500a eprint all in one. windows xp

nicahermosa42,
There are a few ways to print from your Android phone to your HP printer.
Send an email from your phone to your printer's ePrint address (ex. [email protected]).
Download the HP ePrint Home and Biz app from the Android Market to print photos and documents to your HP printer over your wireless network or through ePrint.
If you need assistance with either method of printing, please post again.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Officejet 6500a issues

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