Officejet 6700 can't scan to computer

Scan to Computer suddenly stopped working (scan to USB device still works). Downloaded driver software several times; at first scan to computer would work briefly before failing, but now has stopped working altogether. Error message displayed is "scan to computer cannot be enabled" and "remedy" recommended is to install the driver software. But reinstalling the software doesn't help.

@HPhazard
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Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Officejet 6700 Cannot Copy, Scan or Fax

I have an Officejet 6700 that I have barely used—and 99% of that was simple print jobs. After one batch of copies, I now get a notice stating that I cannot copy, scan, or fax. I don't care about the faxing, but I now need to do a decent amount of copying with this printer and am completely unable. When I try to copy I get a notice that the "original is jammed in the ADF". I have followed all instructions for checking this online that are available (and I have worked in publishing for 13 years and have a decent knowledge of copiers/printers) and I am certain that there is no paper jammed in the ADF. I have also tried unplugging the machine and plugging it back in several times.
Nothing works and am I frustrated that I have invested my money into a device that will not function at all for me after a minimal amount of use. Any suggestions for resloving this issue would be greatly appreciated.

Hi WilliamN,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you can't copy, fax or scan.
I will be happy to help you.
I would do a power reset this way to see if that will resolve the issue.
With the printer still turned on, disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it.
Hold down the power button for 10 seconds to drain the power.
Then disconnect the power cable from the wall outlet.
Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector) The printer requires more power when scanning or copying.
I have provided a document to check for paper jams in the unit and ADF. This might be the one you have already tried. 'Paper Jam' Message Displays on the Printer.
Please check your private messages.
In the forum beside your handle name just click on the envelope to view it.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great day!
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Gemini02
I work on behalf of HP

OfficeJet 6700 Line when scanning over ADF

Hello guys,
i've got a very strange problem with our OfficeJet 6700 Scanner.
Since a few days, all scans have a vertical line on them when they are scanned using the ADF.
The lines don't appear if i scan via flatbed.
I've researched a bit and found out, that the problem could lay inside the ADF, so i opened the ADF an cleaned all parts described at this article from HP Support.
But cleaning didn't help, so i don't know what else could cause that problem.
Does anybody have an advice for me?
best regards and thanks in advance
Markus

Hi @MarkusF ,
I read your post and see that you are getting lines when scanning from the ADF. Thanks for providing the document you have already tried and had the same results. I would be happy to help you.
Usually this issue is caused by a dirty glass or the printer isn't getting enough power. Since you already cleaned the glass and ADF, make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Updating the printer's firmware may also resolve this issue. Here is the link to get to the firmware for the printer. I see that the website is changed a bit. Select Option 2 and wait for the page to load and then select the link for firmware.
Software and Drivers.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Can not scan from computer, but can print

Since a few weeks I'm not able to scan anymore from my computer using HP Scan. I still can print from my computer. It doesn't matter if my computer is connected to my network by Wifi or by wire. My printer is connected to the network by wire.
Scanning wasn't a problem until some weeks ago. I don't know what change caused this situation.
The message that is displayed on the screen of my computer says 'HP LaserJet 200 colorMFP M276nw-AirPrint is is not available ...'. The reference to Airprint puzzles me.
Does anyone recognize this situation and / or has a solution?
This question was solved.
View Solution.

Thanks for providing the screen shots Gvmdh_Hbl.
It still doesn't look like the full driver is installed for the printer. Your missing the Print and Scan tab on the Printers and Scanners window.
Here is a screen shot of what it should look like.
Repair the Disk Permissions and Reset the the Printing System to see if it helps.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
If you are still having issues, I would uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP LaserJet Pro 200 Color M276 Full Feature Software and Drivers.
Please let me know the results.
Thank You.
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Gemini02
I work on behalf of HP

Officejet Pro 8600 Plus: Scan to computer doesn't work with Win8.1 [solved: problem with USB3 Boost]

Since I installed 8.1 (pro), I can't use my 8600 Pro software for scanning to the computer (via USB). It looks like there is no communication with the printer as for the scanning software, but printing works as usual.
Tried to use the HP Printer Assistant: when I click the "Scan a Document or Photo" button, I get a "Scanner Unreachable" message. Also after a restart of the printer.
When I try to scan from Photoshop, the system first finds the printer but then fails to connect to it.
HP Update says that my system is up to date.
HP Print And Scan Doctor 4.2 finds and shows the printer on the Welcome panel and seems to be able to communicate with it, to a point.
It gives me a "Driver error" (sorry if is not called so in English--it takes over my keyboard language, which is French and says "Erreur du pilote") and states that no communication could be established between the scan driver and the printer, and that I should reboot the computer...
So I did and reran the Doctor software, which gave me the very same error message. This time, I clicked "Ignore" and let it do its things. It ran a "Scan Test" twice and indicated that everything was fine or had been repaired. But strangely nothing happened on the printer during those "tests". And at the end, as it offered me to make a scan test myself, I clicked OK and I had the "Scanner Unreachable" error message again.
So I made my scans on an USB key, as I had to do a few times already, and that went very well. But I'd be glad to have that "Scan to computer" function back. How?
This question was solved.
View Solution.

Hi ajmch,
I am sorry to hear that you are still having a scan issue. What antivirus program are you running on the computer? Can you try to scan through Paint and Windows Fax and Scan on the computer? When you run the HP Print and Scan Doctor what error message are you getting?
In this document for Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection are steps for checking the WIA and for checking software.
You can also Use the System File Checker tool to repair missing or corrupted system files that may resolve this issue.
Let me know if this helped.
Thank you,
I worked on behalf of HP.

Can't Scan to computer with HP 8620 on Yosemite

I just purchased a new HP OfficeJet Pro 8620. When I try to scan to computer, either through the software on my mac or via the panel on the printer, I receive the messages "Scan to Computer Cannot Be Enabled" or when from the printer "Scan Unsucessfull".
This 8620 replaced my HP LaserJet CM1017. I had no problems scanning and printing with this laserjet on the same Mac.
Any help would be appreicated.
P.S. I tried the tips from this link...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04090234&tmp_task=solveCategory&cc=us&dlc=en&la...
Step one: Check the Scan to Computer setting
On the main menu, click the Apple icon (), and then click System Preferences.
Click Print & Scan.
Under Printers, click your printer, if you see more than one printer.
Click Open Print Queue. The print queue for your printer opens.
Click Printer Setup or Settings. A new window opens.
Click the Utility tab, and then click Open Printer Utility. The HP Utility window opens.
Under Scan Settings, click Scan to Computer.
At the top of the screen, click the check box next to Enable Scan to Computer, if it is not already checked. Scan to Computer is enabled.
When I get to step 6, there's no Utility tab.

Hi there @faruz
Welcome to the forums
I saw and read through your post about the scanning issues you have been having with your Officejet 8620 and Yosemite. I have some steps that I would recommend to see if they help!
In order, try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Re-add the printer, here's the full driver: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
Good luck, let me know the outcome!
R a i n b o w 7000I work on behalf of HP
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Can't scan to computer w/new HP Photosmart 6520

-New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
-I have shut down and connected a new USB cable and still nothing!
-Also I see that in my Programs that the only thing listed in the HP 6520 series folder is the Product Studies and nothing else.
-Is this the reason I can't scan to the computer?
This question was solved.
View Solution.

Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
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I work on behalf of HP
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HP Officejet Pro 8600 cannot scan to computer

i have had this printer for over a year with the same computer. i have windows 8. there have been no recent upgrades that have been done on the computer but it says the scan to computer is disabled. i use this feature almost daily for my job, it worked perfectly 2 days ago. it is connected wirelessly and the wifi connection is good. i have restarted the wifi, the printer, the computer, reset the wifi on printer, updated the IP address from the printer to the computer, downloaded the HP scan doctor, and nothing has fixed my problem. my windows connection manager is running, my system event notification system is running (i read other forums that said theirs were disabled and running them solved the issue)

Hi @TJA13,
Welcome to the HP Support Forums. I gather that you are no longer able to scan from the printer to your computer using your Officejet 8600 printer.
I have included the A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet... document. Please click on the section for Windows 8 and follow the steps.
Please let me know the outcome.
Regards,
Happytohelp01
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I work on behalf of HP

HP Officejet 6700 won't scan

When I orginally got this printer it scanned totally fine. Now something has changed..
When I try to scan to my computer, both through HP Scan or through the printers scan option, I get an error saying:
"The operation couldn’t be completed. (com.hp.scanhandler.error error 2.)" and Scan Failed.
I went into HP Utility and under "Scan to Computer" the enable scan to computer box is greyed out and I cannot click it!! There is a red icon with a messsage that says:
"Scan to computer cannot be enabled: The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again."
Soo... I went to the site provided, found my specific printer and dowloaded the software, making sure to select the Scanner option in the softward dowloads options when you open the file. Downloaded fine and I went through the process again and again same problems.
I unpluged the printer, plugged it back in and hit the little icon in the top left that looks like a paper with a "*" on top of it, that started some download/update which I let run all the way through. Once that way one I tried agai and still all the same problems.
How do I fix this!! I need to scan a document and I dont have a usb handy. I did a computer clean out a couple months ago and may have deleted hp utility by mistake because it wasnt an application before I started troubleshooting and downloaded it again. But it is downloaded now. The printer prints totally fine when I send documents to it and I can connect and look at th status from my laptop. How difficult is it to just scan a **bleep** file!!!!
This question was solved.
View Solution.

Looks like it fixed the problem! Thanks a lot

Can't scan to computer

I have just reinstalled the printer software for OS X Yosemite 10.10.
However I get the message that I do not have the appropriate software to allow scan to computer.
https://www.dropbox.com/s/lj3xh2o64x08y9y/Screenshot%202015-03-06%2019.15.33.png?dl=0

Thanks for that.
There is definitely a glitch that is not us. I did manage to Email scan and that worked. It involves extra steps if you wish to verify the quality by sendig to oneself and that extra step is not that convenient.

HP7520 Still can't scan to computer (Mac)

I've seen NUMEROUS posts from folks with the same problem:
The "Scan to Computer" function on the printer doesn't work, even though all other printer functions between the computer and printer work fine. Printing works fine. Scanning from the computer works fine.
The printer's display shows the computer name when Scan-to-Computer is selected. But when the scan is initiated, I get a message on the computer:
"Scan failed - an error occured while communicating with the scanner"
and a message on the printer:
"No Connection - no computer is connected..."
But of course the computer IS connected!
On the Mac, the HP Utility's "Enable Scan to Computer" button is grayed out, with the explanation that the HP software required for Scan to Computer could not be located. Nothing I do let's me enable it.
Numerous posts on this forum, for this and other HP AIO printers, say to uninstall all the HP printer software and drivers, repair disk permission, reinstall the Full Feature printer software, and reinstall the printer drivers.
Did all that multiple times. Same problem.
Scan-to-computer used to work at one time and I used it routinely. Not sure exactly when it stopped, but may have been after upgrading to OS10.9.
Has anyone actually solved this problem? All the posts I've seen on this problem seem to end without resolution.

Hello jonnie_s,
Welcome to the HP Forums!
I understand when scanning from the Photosmart 7520, you receive a message "Scan failed - an error occurred while communicating with the scanner". I will do my best to assist you!
How is this printer connected? Wireless or USB? I realize you did state that your operating system is 10.9, but are you running the upgraded version such as 10.9.1? Please let me know on this post.
Have you performed all the Apple updates on your computer? If not, could you please follow this Apple document here. When you reinstalled this HP software, did you use the CD or the HP website?
I would make sure you have completed every step from this HP document on A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

How can I print to Officejet 6700 from Win XP x64 computer?

Purchased the 6700 and conencted to network and prints from Win 7 laptops fine.
My desktop workstation in HP Z600 running Win XP X64, but cannot seem to get a driver to suit to print over the network.
I would prefer not to have to trash and replace the OS on the workstation!
Is there a work-around or some sort of interface that I could use?
My home network does have a little HP server, but it runs Win Server 2003, which is also incapable to connecting to the printer.
This question was solved.
View Solution.

Hello GeorgeCurran,
Please follow the below steps that should atleast get you printing ..
Click START > Control Panel > Printers and Faxes , then
Add a Printer > Add a local printer > Select "Create a New Port" > type in the Printer's IP address Click NEXT,
in the Manufacturing list , select HP / Hewlett packard, and from the right pane , select Deskjet 990c and complete the wizard .
Now try printing, it should work.
Regards,
Jabzi
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Jabzi
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HP Officejet Pro 8600 not scanning to computer

My HP Officejet Pro 8600 is not scanning to my computer HP computer, Windows 7. This has worked fine for quite some time, not sure what happened to change it. It is a wireless connection but the printer works, and I can scan to a memory card just not to the computer. The printer software doesn't give me the option of opening the scanner. Another program said the scanner is not enabled but nobody has touched the computer! Any suggestions in language I can understand would be greatly appreciated!

Too bad nobody answered yet. It sounds like some simple troubleshooting can help narrow down the problem, but I'm no expert and all I can suggest is to try posting the question to http://answers.microsoft.com/en-us/windows/forum/windows_7?tab=Threads.

Officejet 6700 can't scan to computer

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