Officejet 7310 Error Message "Remove & check cartridge on right"

After installing a new HP cartridge # 96 on my Officejet 7310 the  Error Message "Remove & check cartridge on right" persists.
Am using OS 10.7.4. Tried everything.  Any thoughts would be greatly appreciated.

Hi ike69,
There are several causes to this issue, please see the following for an explanation and troubleshooting of the possible causes:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=us&dlc=en&la...
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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