Officejet 7500A installing drivers, missing dll file, can't scan

I have a new laptop with Windows 7 Professional, using first the cd, I installed drivers to use my Officejet 7500a on my wireless network, during installation it said it could not find file HPWia2_OJ7500_E910.dll and asked if I wanted to continue. I did and in the end could not set up the scanner. So per HP website and uninstalled all software and reinstalled, this time from the HP site. Same exact thing occurred. Again, worked through the process and uninstalled and reinstalled drivers again, same problem, "can't find file". Scanner is the one thing that doesn't work. Printer appears to work fine but I really need to scan as well. Thank you in advance for your assistance.

Hello aaatexas,
Welcome to the HP Forums.
I see that you are having an issue with installing the printer.
I'm going to give you a Microsoft link that will show you how to do a clean boot in to the computer. Once the clean boot is finished and the computer is restarted, please attempt to reinstall the software and drivers for the printer.
Here is the link for the instructions on How to perform a clean boot in Windows.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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Officejet 7500A installing drivers, missing dll file, can't scan

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