OfficeJet 8600 Premium - Faxes Only Printing from Tray 2

I'm running into an issue with an OfficeJet 8600 Premium on OS X (Lion), but this shouldn't be OS specific.
It appears that incoming faxes are requiring tray 2, even though the default tray is set to 1 and the media lock is off. The printer reports that it's out of paper, even though Tray 1 is full.
I've removed the lower tray assy, checked the paper size settings within the trays, set the default to 2 and back to 1, set the media lock on 2 with the default on 1, rebooted the printer and computer, but nothing seems to make a change in how incoming faxes are printed.
I am successfully able to print from tray 1 with normal print jobs. For some reason, the fax portion of the printer just defaults to tray 2, and I can't find where I can reset that to tray 1...or to follow the defaults of the machine.
Any thoughts?

so you are telling me the default is tray2 only and the software does not allow you to choose like ALL prior hp!!!! This is the dumbest software i have ever seen...i have stuggled with this for over a year to only hear that hp decided what i should do!!!! all my programs select tray 1 for regular paper and tray 2 for medical claims! yes it is used for two different types of paper....i do not want to change hundreds of documents because hp decided where i should default print and fax from! is there a fix to allow me the user to select where i would like things printed from....thanks....how stupid are you hp!!!! why would you take away choices so basic as to where a fax is printed from.....

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Hi @RouterIncident,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hello,
I have recently purchased a HP officejet pro x451, and have set all its default preferences to printing from tray 2 (which holds A4 paper). However, the printer only seems to print from tray 1 and will not continue until I have filled tray1 with paper.
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Hi BerthB,
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Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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Hello @polecat123 , and welcome to the HP Forums, I hope you enjoy your experience!
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Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
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Also, do you have the same issue making a copy as opposed to a print?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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I work on behalf of HP
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Hello bran1288,
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Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hello @gah1938,
Welcome to the HP Support Forums!
I would like to assist you today with resolving your printing issue of only being able to print from apps from your Windows 8.1 computer to your HP Officejet Pro 6230 ePrinter.
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HP Print and Scan Doctor
Please let me know if the HP Print and Scan Doctor finds and resolves any issues for you. Also, if you're not printing from a computer and are having this issue when using a tablet or phone please respond with your Operating System (What's my OS?) and what model of device you're printing from. I look forward to hearing from you!
X-23
I work on behalf of HP
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HP Laserjet P4014dn won't auto print from tray 1

HP Laserjet P4014dn stopped auto printing from tray 1. Can't manually print from there either. Now it always pulls from tray 2 (bottom tray) even if paper is loaded in tray 1. Auto print is selected in software setting. SN [Personal Information Removed] CB512A. Help!

There may be a couple of reasons why the printer will not auto print from Tray 1.
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http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01295101/c01295101.pdf
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Kazman
I am an HP Employee
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Date/Time: 2008-06-30 09:39:05 -0600
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Architecture: i386
Report Version: 4
Command: Firefox
Path: /Applications/Firefox.app/Contents/MacOS/firefox-bin
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00001000 /Applications/Firefox.app/Contents/MacOS/firefox-bin
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00d96000 /Applications/Firefox.app/Contents/MacOS/libplc4.dylib
00da2000 /Applications/Firefox.app/Contents/MacOS/libnspr4.dylib
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00f2a000 /Applications/Firefox.app/Contents/MacOS/components/libmyspell.dylib
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01604000 /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
15d65000 /Applications/Firefox.app/Contents/MacOS/libfreebl3.dylib
16813000 /Applications/Firefox.app/Contents/Plug-ins/PrintPDE.plugin/Contents/MacOS/Prin tPDE
169f0000 /Applications/Firefox.app/Contents/MacOS/libnssckbi.dylib
16a35000 /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
16a3e000 /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
16a55000 /Applications/Firefox.app/Contents/MacOS/components/libspellchecker.dylib
16dc0000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
179b5000 /Library/Printers/PPD Plugins/AdobePDFPDE800.plugin/Contents/MacOS/AdobePDFPDE800
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1962e000 /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
1b341000 /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
1e5c7000 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
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Now works for whatever "magical" reason. Question is now a moot point.

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Hi loves03, My colleague , had asked me to take over this thread. I am happy to help you with your printing issue. Please try the following steps: Uninstall the software. Uninstalling the Printer Software.Clean boot the computer. How to perform a clean boot in Windows.Disable any Antivirus programs. Disable Antivirus software.Disable any firewall programs. Windows Firewall from start to finish.Create a new user account. Managing User Accounts and Logins (Windows 8).Reinstall using the HP Printer Install Wizard for Windows. We will see what happens! Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

OfficeJet 8600 Premium - Faxes Only Printing from Tray 2

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