OfficeJet Pro 8600 Plus Connection Issues

My boss stricly uses his iPad and has the Officejet Pro 8600 Plus for wireless printing. However, he's been having major problems printing.  The iPad appears to see the printer on AirPrint, but nothing is getting printed. We've tried connecting the printer directly to our network, and it still won't print. We even got a new wireless router (Linksys E900 Wirless-N300 Router) but that has not seemed to help with the issue. I previously had the officejet 8500 and had multiple problems with it connecting wireless, to the point we just got rid of it. Are there any workarounds other than getting a new printer?

Hi,
Airprint uses Apple's Bonjour which relies on Multicasting.
From my experience, Linksys routers do not have Multicast enabled by their default configuration.
Try modifying the router configuration by entering the router homepage (Its address should be the same as the Default Gateway listed on the printer once clicking the network icon.
From the router config click Security.
Check the checkbox next to Filter Multicast and Save the settings.
Reboot the router and check for any change.
If the issue persists I would also recommend checing for any firmware update to your router, those can improve Multicast traffic handaling in many cases..
Hope that helps,
Shlomi
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    Say thanks by clicking the Kudos thumb up in the post.
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    I work on behalf of HP
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    Please feel free to re-post if you have any further questions or concerns we are here to help.
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    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
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