Officejet Pro 8600 Premium error message The drivers for this device are not installed. Code 28

Printer : Officejet Pro 8600 Premium. model CN577A
OS : Microsoft Windows 7 Home
Basic 64
How is your product connected to your PC? : Network
Problem description : In Device Manager I've got an error message with the
Officejet pro 8600 icon - "The drivers for this device are not installed.
(Code 28)
There is no driver selected for the device information set or element." I
have uninstalled and re-installed the driver to no effect. The printer
appears to be functioning properly.
This question was solved.
View Solution.

Hello,
Yes, i too would suggest a clean re-installation of the software.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Similar Messages

The drivers for this device are not installed. (code 28)

I'm running Windows 7 64-bit and my 3210xi All-in-One is working perfectly but is reporting errors in Device Manager. I've done the obvious things -- I've downloaded the latest software from hp.com (the filename is AIO_CDB_Net_Full_Win_WW_130_141.exe) and tried to get windows to find a driver but can't seem to get rid of the message. There's also nothing useful that I found in the MS KB. Anyone have any suggestions please? Thanks!

Hi,
Click Start > All Programs > Accessories > Run. the Run dialog appears,
Type %temp%, then click OK.
locate and enter into the HP Installation temporary folder, start with the 7Z characters.
If you can see several folders starting with 7Z, locate the latest one.
Click the Address bar area, then the full address path will appear,
Copy the full path location by clicking CTRL + P while the path is selected.
Enter the Device Manager.
Right click the printer name with the error mark, then click Update Driver.
Select the second option to manually locate the driver.
Paste the temporary folder path and click Next (Keep Include Sub Fulders marked), the driver should be updated.
Please let me know of any change,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

I have uninstalled and reinstalled iTunes multiple times. When I connect my iPod Classic I get the following message: The software for this iPod is not installed correctly. Please reinstall iTunes to install the required software. Any ideas?

I have uninstalled and reinstalled iTunes multiple times. When I connect my iPod Classic I get the following message: The software for this iPod is not installed correctly. Please reinstall iTunes to install the required software. Any ideas?

Assuming you have windows, try uninstalling iTunes and all of its components as by following this guide exactly: Windows XP or Windows Vista/7, then reinstall iTunes. You must follow this guide exactly or it will not be successful. Note: uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.

Mac OS X 10.7 drivers for HP LaserJet 1300: installation at the "Add Printer" process ended, every time, with message "Currently drivers for this printer are UNavailable..."! PLEASE HELP?

APPLE [see Apple Support's Article HT 3669] says Mac OS X 10.7 (Lion) has drivers for this Printer.
But, every time I've tried installing it to my Mac Book Pro (which came with OS X 10.7), it does recognize that the Printer (connected via USB cable) is HP LaserJet 1300 -- in fact, right below, this statement appears: "The drivers for this Printer are available...". But, when it comes to the actual process of downloading, the "Add Printer" window -- after 20+ minutes of its "searching" for the drivers -- always ends with the message: "Currently drivers for this printer are UNavailable... contact the manufacturer."!!! (Can you imagine? Apple says it's available... but its own "Add Printer" process says it's UNavailable!)
I went to HP's support site, and it, too, says that drivers for this Printer are available! -- see the 2 links:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01664444&lc=en&cc=us&dlc=en &product=4152639
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02915680&tmp_track_link=ot_ faqs/top_issues/en_us/c02915680/loc:4&cc=us&dlc=en&lc=en&product=4152639#N507
Can somebody help me? Would very much appreciate it.

You haven't installed any of the Photoshop updates for CS5.
Go download and install the updates.

Hp Officejet Pro 8600 Premium - wireless home network printing from multiple devices

We have a wireless home network with several desk tops, lap tops and tablets using the network for internet access. There is only one printer in the home, our hp Officejet pro 8600 Premium. Right now everyone who has access to the network can print. We want to prevent printing from specific devices while allowing printing from others. How do I password protect the printer so that only certain devices may print? Or alternatively, remotely prevent devices from printing?

Well this is a little tricky. You have a 'home' network so we assume you want everyone to print went they want. If you are talking about 'guest' that come over and use the printer, the best thing is to get a router with a Guest Network which isolates your home network.
That being said there is no 'password' you can put on the printer , however you can add security.
Start/Devices and Printers/ Right click on your printer and select Printer Properties , select the Security Tab. Now you can set security.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

OSX error message - the software for this printer is currently unavailable

OSX error message when loading driver for photosmart 7520 - "the software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software."

I searched the web for you and found this.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=51994...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Upgrade would not install (3.6.8) error message Licence file for this version could not be found

The latest upgrade 3.6.8 downloaded but would not install. Error message read "the licence file for this version could not be found.". Visit Firefox homepage for more info
== I tried to install the latest Firefox upgrade. Have tried about 6 times

It can also help if you delete the Firefox program folder (C:\Program Files\Mozilla Firefox) before installing a new full Firefox copy.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that are locked in any way.
You can skip the step to create a new profile, that is not necessary for this issue.

HP Officejet Pro 8600 - Printhead error message

Error message says printhead not attached or missing? I have already done what the book says - turn machine off and back on - take printhead out and put back in - I have done both these things many times and still get the error message. I did not change anything before this happened (ink etc) I used it for copying yesterday morning then went to use it to scan and the error message came up. Please help!

Hello Tellarnijane,
Welcome to the HP Forums.
I see that your Officejt 8600, is giving you a message on missing printhead. I will do my best to help you with this.
It's good to see that you've done a fair amount of troubleshooting already. I would still like to refer you to this document: A 'Missing or Failed Printhead' Error Message Displays on the Printer after Installing a New Printhe.... Please make sure that you have complete all the steps that recommends trying.
If you have, then I would suggest contacting support for further assistance.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Thank you for posting on the HP Forums.
I worked on behalf of HP.

HT1689 error message when i connect my ipod 'the software for this ipod is not installed correctly. Please reinstall'. I have reinstalled 3 times and still get error message. Any ideas?

I have the same error message appearing for all my apple products. ipad,ipod,iphone and ipod touch. I have reinstalled the itunes software 3 times but still the error message appears and Im unable to download my new purchases or updates playlists. Its really annoying!

Did you:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
New cable and different USB port?

Error message "the certificate for this server is invalid"

unable to connect to itunes or app store

Go to Settings>General>Date and Time>Set automatically>On. If it is set to on, turn it off, then turn it on again and go back and try to update or download your apps or music again.

Officejet pro 8600 Premium pick motor stalled error message

I have the Officejet Pro 8600 Premium printer. I'm getting the message "pick motor stalled" after two and a half months of stellar use with this printer. There is no paper/print jam. I'm using the same paper I have always used. Help, is this a problem with this model?

Also having this issue with an Officejet Pro 8600 Premium too. Bought it in May 2012 to replace an Officejet 7410. Running on a wireless network to a Win 7 32 bit laptop. Started getting the popular Pick Motor Stalled error after two months of ownership of the 8600. Have been able to get the printer to reset this error in the past with combinations of powering down, running diagnostics, and having the printer execute either a print head clean routine or a print printer status routine - that is up until this weekend. Trying to print tax returns so I can get them in the mail by the 4/15 deadline tomorrow and, of course, the Pick Motor Stalled error shows up again. Spent several hours trying usual tricks, this time nothing works. Finally, as a desperate last resort, I powered down the printer and completely removed the second printer tray assembly from the bottom of the printer. Powered back up running only the single main tray and that did the trick. Printing restored.For those that might conclude there was a paper jam on the machine and removing the second paper tray assembly fixed it, trust me. I have been in and out of that machine. There was no paper jam. There is some glitch in either the electronics or firmware, or both on these printers that is causing all the Pick Motor Stalled errors that the user community for this HP device has been dealing with.

How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

Hi RiverBirch,
What brand and model is your router?
First, connect your printer to your router.
1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
Secondly, connect your iPad to the same router.
1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
2. Connect your iPad to the same network as the printer. Settings>Network.
3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
Please click the blue Kudos star in the post that helped you.

HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
I am running Windows 7 64-bit
No error Messages
New Printer setup
I do not see photo paper as a paper choice for in Tray 1
This question was solved.
View Solution.

Hi FrancoArdito,
Follow the steps below to print photo from Tray 1
1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
2. Open printer preferences from the printing application program
3. Click on Paper/Quality tab
4. Select the Paper Size, Media Type, and the the Paper source
5. Click Ok to save the settings, and then print from the application program.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

Hi, and thanks for any insights.
I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow. The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive. The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper. The printer is not connected to a network, but dedicatd to this PC. The PC is current with updates.
Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace . This is new behavior.
I have printed status pages and performed print head and allignment processes. Still, this behavior persists.
I looked i the event log and saw nothing that suggested an evident system issue. Windows update only shows Security Essentials updates for the duration during which the slowness started.
The PC is not acting strangly in any other way.
Any suggestion would be helpful.

Hi,
The information is very general, this applies for many HP printers:
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
For more information, see: Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the printer.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Officejet Pro 8600 Premium error message The drivers for this device are not installed. Code 28

Similar Messages

Maybe you are looking for